Zapscale is assisting our CSM team in managing customers effectively. We can measure the health, popular features, and overall performance of any account. Review collected by and hosted on G2.com.

Nothing as such! Perhaps they could introduce more integrations, and I believe it's planned in their roadmap. Review collected by and hosted on G2.com.

It gives complete visibility on all of your client profiles and activities. Having all the required information in a single click really helps to improve the overall engagement and gives the ability to have better strategies. Plus, the team is amazing too! Review collected by and hosted on G2.com.

Nothing specific to dislike. The team was prompt to acknowledge some of the enhancement requests made by us and acknowledged considering it as a future request. Review collected by and hosted on G2.com.

ZapScale has assisted us in simplifying complicated customer performance indicators.

KPIs for client health that are simple to grasp and can be tailored to our needs requirement. It is our key tool for tracking and monitoring all of our existing customers' activity. Review collected by and hosted on G2.com.

For the time being, we are satisfied with what ZAPscale offers. We will require a few additional features, which are currently on the pipeline. Review collected by and hosted on G2.com.

The onboarding process was so smooth and seamless. It provides such a comprehensive customer health score with automatic triggers and notification with change in customer health score which helps in determining further steps. Review collected by and hosted on G2.com.

Being a new user, i haven't found any major issue. Being comparatively new it can build up on customisation options and direct communication with customers. Review collected by and hosted on G2.com.

ZapScale is a ready-to-use tool. They have designed it carefully by having everything prebuilt for immediate usage. They have more than 50 KPIs prebuilt which has helped us get customer health analysis from the first week. There are multiple prebuilt playbooks, which can be triggered immediately after onboarding. ZapScale has been a plug and play tool for us. Review collected by and hosted on G2.com.

I dont have much to comment on the dislikes as we are building our CS around ZapScale. Maybe as we grow we will need some more features. Review collected by and hosted on G2.com.

With Zapscale Zapbook, we can track all our customer's tasks and requirements. This feature helps us stay on time and ensures that we don't miss any deadlines. It also keeps all team members including sales, informed about the actual happening with customers. Review collected by and hosted on G2.com.

I am happy with what I have right now. Zapscale offers me all the necessary features for monitoring my customers. Review collected by and hosted on G2.com.

ZapScale has helped us to simplify complex customer performance metrics into

easy-to-understand customer health KPIs that we can use and customise as per our

requirement. It is our primary tool to track and monitor all activities of our existing

customers. Review collected by and hosted on G2.com.

Since we have just started using ZapScale, it is too early to mention any negatives

about the system. I think there’s a lot that we still need to discover about the

platform. But one should be careful at the time of onboarding while filling up the initial

information as it might create problems later if the information is incorrect. Review collected by and hosted on G2.com.

ZAPScale gave us all data in one place, with the necessary analytics, which makes our life easier. Before ZAPScale, we had to extract data from multiple tools and perform manual analysis on top of that, which used to take a lot of time and energy. Review collected by and hosted on G2.com.

For now, we are happy with what ZAPscale provides us. We will need a few more features, which are already in there roadmap. Review collected by and hosted on G2.com.

ZapScale has helped us structure our customer data, and now with that data, we are able to take important steps towards our customer engagement. To get this data it was a super easy exercise of integrating all our key customer tool Review collected by and hosted on G2.com.

Not sure if I would be able to give constructive feedback on this front since ZapScale is able to solve all our needs. Review collected by and hosted on G2.com.

Their 40-point health check helps you identify your brand ambassadors, your at-risk users, and users who need hand-holding. This helps your customer success team run a smooth opearation. Review collected by and hosted on G2.com.

I wish I could start sending emails from there as well. Currently, it takes us a lot of time to do that because we need to do it from an external system. Review collected by and hosted on G2.com.