ZapScale provide

1) Automation to our CS

2)Actionable customerr Data

3)Playbook With triggers

4)Customer Visibility for all departments

5) Opportunity to improve revenue

6) Easy to implement Review collected by and hosted on G2.com.

Cant point out anything at this stage since we are still in the phase of exploring and also there is a continuous improvement in the product. Review collected by and hosted on G2.com.

We are very impressed with the customer support provided by ZapScale. Their service was very responsive and agents had clearly explained solutions with quick turn-around. Quick response time, honest and true care offered to customers. Review collected by and hosted on G2.com.

I dont find anything that I should criticize. Every feature they are providing and interaction with customer support service has fulfilled my expectations. I hardly find something for that I am not satisfied with. Review collected by and hosted on G2.com.

1. Customer Insights: Offers a 360 view and health analytics of customers.

2. Operational Efficiency: Features like Success Playbook and Task Management streamline operations.

3. Business Insights: Provides prediction alerts and trend analytics.

4. Automation: Automates engagements and internal processes for consistency and efficiency.

5. Centralized Monitoring: Tracks business health, product, and feature usage centrally.

6. Sharing Options: Various sharing options for data and insights. Review collected by and hosted on G2.com.

1. Editing Interface: More user-friendly interface needed.

2. Content Addition: Feature to add content post-recording desired. Review collected by and hosted on G2.com.

We switched from ChurnZero to ZapScale and integrated it to Hubspot. It has been a real game-changer when it comes to predicting customer churn and finding those golden opportunities for upselling. This has been a huge boost for our NRR and GRR. Plus, it's so easy to use with great support that our team absolutely loves it. It's become an essential tool for our customer success efforts, and we couldn't be happier with it! Review collected by and hosted on G2.com.

ZapScale is a fantastic tool, but it doesn't have an Email campaign functionality at the moment. However, the team is hard at work, and they've confirmed that they're in the process of building an Email campaign system. Review collected by and hosted on G2.com.

Our team was in the process of transitioning from account management to customer success and I stumbled upon Zapscale while looking for a good CS tool. There was a 1-month free trial which allowed me and my team to test it thoroughly before selection. It was the best decision we made. The implementation was smooth and their customer support is very efficient. Apart from interface being easy to use, the features provided like outcome tracking, success playbook and trend analyrics sets it apart from the other customer success solutions. The integration feature with Salesforce made our lives much easier. It's used by the entire CS team daily for efficient client management.

Thank you Zapscale! Review collected by and hosted on G2.com.

At the moment, there is nothing I or my team particularly dislikes about Zapscale. Review collected by and hosted on G2.com.

The customer health tracking has been a revolution for us. Now we have a clear understanding of our customer problems and based on which we can provide the solution. With Zapscale we have been able to improve our efficiency and provide better customer engagement. Review collected by and hosted on G2.com.

The only thing I wanted to be added to Zapscale would be a mass emailer. But I can also do that with my current tool since it isn't that important for us. I think this feature is soon going to be introduced in Zapscale. Review collected by and hosted on G2.com.

Zapscale allows organI sat ions to keep a good track of their customers heath. Taking into account 4 main parameters, it gives a comprehensive view on customers overall health. With timely alert, using playbooks, it enables CS to take action at the right time and setup tasks tailored to specific customers. Zapscale has helped transform the CS journey and become a key facilitator internally. Review collected by and hosted on G2.com.

Have not encountered any issues with Zapscaleas of now. It is an evolving software and while today it meets a lot of the Customer success requirements, with new features and enhancements the platfrom will become more wholistic and would be a good blend between a customer success tool and a CS CRM. Review collected by and hosted on G2.com.

It has been fabulous in predicting churn and upsell and thereby has immensely helped in boosting NRR and GRR. It is super easy to use, and the team loves it. Great tool for customer success. Review collected by and hosted on G2.com.

At the moment ZapScale does not have a EMail campaign functionality. However, the team has confirmed that they are building the EMail campaign system. Review collected by and hosted on G2.com.

We stay on top of all our customer issues with Zapscale. Data is easily pulled in, getting started and implemented was hassle free, we now know how are our customers reacting to us, and we always have a guideline associated with it super easy. Our entire CS team now depends on Zapscale and we use it everyday to make sure we know whether our customers need our help. CS team here is super helpful. Review collected by and hosted on G2.com.

As of now, we don't get downloadable reports, which is a challenge. However, we have been assured they are working on it. Review collected by and hosted on G2.com.

zapscale help us to predict churn and upsell users with our product use. also it help us to boost our NRR and GRR which give us positive growth in our company. it has integreatd to 40+ tools which help us to track everything at one place. Review collected by and hosted on G2.com.

they don't have mass email and NRR suverys but they have confirmed that has been added to roadmap and release soon. Review collected by and hosted on G2.com.