Since we’ve started using ZapScale, we’ve been able to manage our customers more effectively. The comprehensive, easy-to-understand dashboards provide clear data visualisations and help us to proactively spot customer issues. This allows us to give our customers helpful support before they even need it. Review collected by and hosted on G2.com.

So far we've not come across any major issues with ZapScale's customer success platform. Review collected by and hosted on G2.com.

greate support and innovative product...great for managing large scale of accounts Review collected by and hosted on G2.com.

nothing as of now...integrations are quite easy...platform is self-explantaory Review collected by and hosted on G2.com.

Zapscale helped us consolidate customer data (from HubSpot, Jira, MixPanel, etc.), billing info from Stripe, and communications from Slack to get a complete picture of each customer's health. Eventually, we were able to start measuring customer health and being proactive in managing churn through one of their prebuilt KPI templates and playbooks. The setup was quite straight forward with the team's help. Overall, because of Zapscale we have been able to make our Customer Success process more programmatic, and more proactive. Review collected by and hosted on G2.com.

The current offering could be enhanced with a) a customer portal; and b) an NPS/CSAT survey module. Review collected by and hosted on G2.com.

ZapScale provides us in-depth customer insights, allowing us to proactively identify customers who might need extra attention. This proactive approach has led to a significant increase in customer engagement. Other than that, the tool covers almost every important aspect for a customer journey and is easy to use. Special mention to Hardeep who has been a POC for us and a brilliant person to be in touch for ZapScale. Review collected by and hosted on G2.com.

Nothing as of now. Everything is top notch. Review collected by and hosted on G2.com.

The thing that mattered the most for us was, ZapScale is a pre-built tool. We just had to plug it in, and it was ready to use. The integrations are straightforward, it helped us get up and running in no time. The excellent support onboarding and CS team has helped us to closely customize the tool to align with our specific needs. Review collected by and hosted on G2.com.

Nothing much. We are happy with the product at this point. It's a perfect tool for our current CS needs. Review collected by and hosted on G2.com.

Got this up and running super quick - like a week and we were good to go. Big time-saver. Pulls in all our customer stuff from different places Review collected by and hosted on G2.com.

Wish it had a customer portal. Would be nice for clients to check stuff themselves. Review collected by and hosted on G2.com.

ZapScale allows us to map all of our activities according to customer priorities. We have been able engage customers based on their needs with ZapScale. It is a great task management tool that's backed by data. Review collected by and hosted on G2.com.

They don't currently have an email campaign built in, but they told me that one will be available within a month. Apart from that, I have no complaints. Review collected by and hosted on G2.com.

Im able to see who has actually used the application Review collected by and hosted on G2.com.

creating own view is not user friendy need to work on that Review collected by and hosted on G2.com.

Gone are the days of chasing down data from different teams. ZapScale keeps all our customer information in one central location. This eliminates the need to depend on other teams for data, everything we require is readily available whenever we need it. This has been a huge time-saver and eliminated a lot of frustration for our team. This is just one of the many reasons we love ZapScale. Review collected by and hosted on G2.com.

While ZapScale is a great tool, integrating dedicated onboarding project management functionalities would be incredibly beneficial for our CS team. We are excited to see future developments in this area. Review collected by and hosted on G2.com.

ZapScale delivers a comprehensive view of key customer data, empowering you to make data-driven decisions by checking customer health. Our customer engagement is much much better now. Review collected by and hosted on G2.com.

There may be some learning curve for a new users but zapscale's intuitive design makes it easy to learn. Review collected by and hosted on G2.com.