ZapScale has helped me manage my customers much better. Once we had Zapscale integrated into our business we had all our customer data in one place. The visibility of customers is a game-changer for me. Review collected by and hosted on G2.com.

Nothing in particular. But I would prefer to have some customized reports to do better analysis. Review collected by and hosted on G2.com.

ZapScale provides a significant advantage by enabling me to easily track or untrack any customer as needed. This functionality allows me to concentrate my personalized engagement efforts on high-touch customers while smoothly transitioning low-touch customers into automated engagement. Importantly, I can achieve all of this without the need for any technical assistance. Review collected by and hosted on G2.com.

While the ability to track NPS is not currently available in ZapScale, I am aware that it is on their product roadmap. It’s only a matter of time before this highly anticipated feature is introduced. Review collected by and hosted on G2.com.

ZapScale allows us to easily track the overall health and well-being of our customers. By integrating ZapScale into all customer-facing tools, it enables us to capture key data points about each of our users - giving us health visibility for them all and helping us anticipate issues before customers even contact us! This enables us to stay one step ahead. Review collected by and hosted on G2.com.

ZapScale doesn't yet provide us with an NPS survey, although plans exist to implement one soon. In the meantime, we manage NPS using another tool and incorporate its results into ZapScale for analysis. Review collected by and hosted on G2.com.

Action Feauture, Making notes for ourseleves Review collected by and hosted on G2.com.

DOn't have much to add - will explore more about the platform. Review collected by and hosted on G2.com.

Thanks to Zapscale implementing automated engagements and workflows in our daily operations has been a piece of work. Since Zapscale holds all our customer data and provides many inbuilt automations like playbooks, campaigns, workflows, creating meaningful engagement with our customers has become easier. Review collected by and hosted on G2.com.

Could do with NPS and CSAT, which is something needed at least once a year. Review collected by and hosted on G2.com.

Its features especially the Customer Success centric KPI's Review collected by and hosted on G2.com.

Nothing to be disliked as of now. Product is doing great. Review collected by and hosted on G2.com.

I love the prebuilt KPIs that Zapscale has built, because of which we hardly took any time to get up and running. Also, many pre-design playbooks can be activated based on triggers. Our approach to making our customers successful has become much more robust. Review collected by and hosted on G2.com.

I dont have any concerns with Zapscale. All our queries are handled immediately by the support team Review collected by and hosted on G2.com.

Easy Integeration with CRM and help me closing the deals fastly!! Review collected by and hosted on G2.com.

didnt find any till now, will use it for some time Review collected by and hosted on G2.com.

They provide me 360 view of my customer data. I don't even rely on my CDP to understand my customers anymore. ZapScale is amazing. Review collected by and hosted on G2.com.

I still need a tool to run my NPS. I wish they would show me the NPS score for each customer as well. That way I could have my team send messages accordingly. Review collected by and hosted on G2.com.

ZapScale has helped us focus on building automated CS activities for longtail customers. We now have insights to act on customers proactively. The product is intuitive and easy to use. ZapScale’s CS team is very responsive and active. Review collected by and hosted on G2.com.

We don’t have any complaints about the product. Its feature is loaded and offers more than what we want. Review collected by and hosted on G2.com.