ZapScale is the single place for all our customer data and insights. Its the Centralized data hub. This has changed our life complete. Before Zapscale we had to look for customer data in almost 6-7 different tools, copy them and get them on excel. After which we use to do analysis on it. I remember every month 2 to 3 of us would spend a week to 10 days in collating and analyzing our customer data. Thankfully with the implementation of zapscale we have it at our finger tips at point in time. Review collected by and hosted on G2.com.

There are couple of reporting formats i would have preferred to have on the tool instead of me generating it manually Review collected by and hosted on G2.com.

ZapScale's Data-Driven Customer Success Solutions has given us 360 degree analysis on our customer insight. We extensive use Zapsore to track the health of our customer, We have create multiple segments through which we are able to look at customer based on their look alike. The real time alerts from the system has enforced us to much better proactive CS. Review collected by and hosted on G2.com.

I dont have any major concern, there are some minor bugs which are expected from a new tool and its getting fewer by the day. Review collected by and hosted on G2.com.

In ZapScale, users can create personalised dashboards highlighting the metrics most relevant to their roles. This customisation promotes a better focus on critical data, enhancing productivity and decision-making. Review collected by and hosted on G2.com.

While the ability to track NPS isn’t available in ZapScale right now, I understand that it's on their product roadmap. I’m confident that this much-anticipated feature will be available soon. Review collected by and hosted on G2.com.

It has several native integrations and different options for collecting product data. Review collected by and hosted on G2.com.

The product has many features on paper; however, all the gaps show up after implementation. The product might work out well for companies who are starting to build their CS teams from scratch but definitely not a product which can help at scale. Review collected by and hosted on G2.com.

ZapScale provides tracking of key performance indicators, allowing businesses to monitor their operations as they happen. This immediate feedback is invaluable for making quick adjustments to strategies and improving overall efficiency. Review collected by and hosted on G2.com.

The customer wise NPS and Feedback tracking was missing. However, I've heard that they've recently released Review collected by and hosted on G2.com.

Unlike most CSPs, Zapscale is easy to implement and easy to use. Our team has been up and running within a month. Its a price-competitive tool and has given us 2X ROI in less than 6 months. The best thing about ZapScale is that it delivers what it promises. Review collected by and hosted on G2.com.

I don't have anything to add. I think it is a feature-loaded platform and offers more than required. Review collected by and hosted on G2.com.

Configuring ZapScale is highly efficient, thanks to its extensive library of over 50 pre-built KPIs. I can quickly develop customized KPIs to meet my specific requirements in just minutes. With these robust KPIs available, I can confidently produce precise customer scores. Review collected by and hosted on G2.com.

At this time, I have no suggestions or requests for additional features or improvements. I am genuinely satisfied with the current offerings provided by ZapScale. Review collected by and hosted on G2.com.

I’ve been using Zapscale for a while now, and the biggest standout for me has been the dedicated Customer Success team. Having someone specifically focused on understanding our needs and guiding us through the process has made a real difference. Review collected by and hosted on G2.com.

There are few things that they need to add for more detailed information. Review collected by and hosted on G2.com.

ZapScale consolidates all my customer data, allowing me to access it easily with just a click or two. I can monitor customer health closely and efficiently. The platform is incredibly user-friendly. Review collected by and hosted on G2.com.

I would like to request integration of my calendar with ZapScale, as it is currently not connected. Review collected by and hosted on G2.com.

The platform is user friendly , and interface Provides actionable insights through data analytics, helping me and my teams understand customer behavior, track key metrics, and predict churn. Review collected by and hosted on G2.com.

It seems to be ok as I use this to monitor behavior of the customers, and to set of possible sequences of interactions between me and my customers. Review collected by and hosted on G2.com.