ZapScale has been fabulous in predicting churn and upsell and thereby has immensely helped in boosting NRR and GRR. It is super easy to use, and the team loves it. Great tool for customer success Review collected by and hosted on G2.com.

At the moment ZapScale does not have an NPS survey functionality. However, the team has confirmed that they are building the NPS system. Looking forward to that. Review collected by and hosted on G2.com.

Zapscale has all my customer data and I can check them easily whevever I want in just a click or two. I can keep a close eye on all my customers health. It is super easy to use. Review collected by and hosted on G2.com.

I need my calendar integration with zapscale which is not connected right now. Review collected by and hosted on G2.com.

It makes it super easy to monitor account health and figure out upsell opportunities, plus it also integrates with a bunch of tools across our CRM, Ticketing and comm apps to gather insights and helps us stay on top of things for each customer Review collected by and hosted on G2.com.

An NPS feature would be a great addition Review collected by and hosted on G2.com.

Our team has been able to improve customer engagement after implementing zapscale. Zapscale helps us to identify those customers who need us the most. Review collected by and hosted on G2.com.

We should be able to be able to communicate the customers from Zapscale itself, so that we do not need any other tool for customer success engagement. Review collected by and hosted on G2.com.

The flexibility to tailor my dashboard according to different customer segment is truly remarkable. It has empowered me to personalise approach for each segment enhancing my overall strategy. Review collected by and hosted on G2.com.

Currently I am satisfied with the features I have, but i anticipate identifying additional needs and requirements in the future. Review collected by and hosted on G2.com.

Zapscale gives us a clear view of the key metrics we want to track - Upsell, NRR and churn, by integrating with our CRM and product. Review collected by and hosted on G2.com.

One metric that we would like to track is the NPS, but isn't currently possible. Looking forward to them launching it. Review collected by and hosted on G2.com.

Convenient to use and user friendly features serve the purpose Review collected by and hosted on G2.com.

Nothing relevant to mention here, overall good product Review collected by and hosted on G2.com.

I have been using Zapscale for the last six months and found the product useful for building my CS operations. In this timeframe, we have successfully moved all our activities from Excel to Zapscale. Now we have complete visibility of all our customer activities. Review collected by and hosted on G2.com.

Nothing that I can think of right now. Since Zapscale has delivered all the necessary features for us. Review collected by and hosted on G2.com.

Comorehensive integrations. Allows CS to see all critical functions and data on a single window. Especially useful to have their project management tool integration. Review collected by and hosted on G2.com.

The UI/UX needs work. For example, the customer list seems to be dependent on date range. Filters follow an OR logic. They should be folowing an AND logic Review collected by and hosted on G2.com.

Zapscale helps us effectively manage and optimize our engagement with customers throughout the customer lifecycle by tracking our customer health and setting up automated playbooks to take action. Review collected by and hosted on G2.com.

Currently, Zapscale does not have NPS tracking at the moment. However, it is hoped that they will introduce this feature in the near future. Review collected by and hosted on G2.com.