--- title: Zapium Reviews meta\_title: 'Zapium Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 159 reviews by the users' company size, role or industry to find out how Zapium works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 159 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # Zapium Reviews & Product Details Visit Website Zapium an AI and IoT powered maintenance management software suite that helps facilities and their contractors achieve the next level of efficiency, transparency, and operational effectiveness with our software products. The outcome is reduced downtime and operational costs. Our software suite consists of- - CMMS (https://www.zapium.com/software/cmms/) - Field Service Management (https://www.zapium.com/software/field-service-management/) - Facility Maintenance (https://www.zapium.com/software/facilities-maintenance-management/) - Asset Management (https://www.zapium.com/software/asset-management/) * * * Product Website Zapium Seller [Zapium](https://www.g2.com/sellers/zapium) Discussions [Zapium Community](https://www.g2.com/products/zapium/discuss) Languages Supported English Solution Type All-in-One Overview by Bhupendra Choudhary (Business Head of Field Circle) Show More ## Pricing Pricing provided by Zapium. ### Starter (No User Cap) Free Per Year [ View More Pricing Information ](https://www.g2.com/products/zapium/pricing) ## Zapium Integrations (6) What do users say about integrations? Verified by Zapium [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Active Directory Domain Services ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ThingsBoard ](https://www.g2.com/products/thingsboard/reviews) Show More AN Verified User in Facilities Services 6/10/2026 "Strong Support For Service Sales And Maintenance Account Planning" 5/5 What do you like best about Zapium? Zapium helps me connect customer service requirements with commercial follow-up. When a service visit, inspection, breakdown observation, or maintenance recommendation is recorded, I can use that information to plan the next discussion with the customer. It gives better context for proposing maintenance work, spare replacement, additional service visits, or long-term support contracts. Review collected by and hosted on G2.com. What do you dislike about Zapium? The sales view can be improved with more account-level summaries, such as open service recommendations, quotation stage, expected closure month, and customer-wise maintenance potential in one screen. Review collected by and hosted on G2.com. What problems is Zapium solving and how is that benefiting you? Zapium helps convert service information into structured sales action. Instead of depending only on memory, calls, or scattered notes, I can refer to actual service records and inspection observations while following up with customers. This improves the quality of maintenance discussions, makes proposals more relevant, and helps account managers coordinate better with service and operations teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Facilities Services 6/10/2026 "Good Tool For HVAC and DG Complaint Resolution" 5/5 What do you like best about Zapium? For HVAC and DG complaints, I can update what I checked, what was cleaned or repaired, and whether any further action is needed. The service history information stays available for the team and based on the issues system enables to identify what spares are needed to be taken. Review collected by and hosted on G2.com. What do you dislike about Zapium? Sometimes the fault description from the requester is too short and require communication with customer. Better problem-category selection at request creation with mandatory information for customer to fill would help the engineer prepare better and ensure all assets and spares are picked up before leaving. Review collected by and hosted on G2.com. What problems is Zapium solving and how is that benefiting you? Zapium helps convert customer complaints into trackable service jobs. It benefits the engineer because the closure update is captured properly with comments, photos, e-signatures, geo-tagging, etc. instead of being passed only by phone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Facilities Services 6/10/2026 "Better Asset History Availability Before Troubleshooting" 5/5 What do you like best about Zapium? The best part for me is being able to check previous work history for an asset before troubleshooting from the mobile app only. It gives useful context about past faults, repairs, and parts used at that customer location. Review collected by and hosted on G2.com. What do you dislike about Zapium? If old asset records are not updated properly, the history is less useful. Also, in mobile app, a cumulative screen should be there to show all Breakdown and PPM records instead of two separate tabs on an Asset. Review collected by and hosted on G2.com. What problems is Zapium solving and how is that benefiting you? Before Zapium, I often had to ask others whether the same equipment had failed earlier, who did the last service and maintenance. Now I can review asset history directly and make better decisions during maintenance work without calling multiple people. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Facilities Services 6/10/2026 "Blueprint for Customer Account Management Success" 5/5 What do you like best about Zapium? Zapium helps monitor Customers records (Locations, Assets, Active AMCs, AMC Breakdown and PPM visits, SLAs, Technician allocation, and Pending maintenance actions. It gives us a better grip on all the aspects associated with a customer and its multiple locations. Review collected by and hosted on G2.com. What do you dislike about Zapium? I would like customizable reports options and dashboard builder on the data accumulated during the Breakdown and PPM visits, at present this is available in Excel only. Review collected by and hosted on G2.com. What problems is Zapium solving and how is that benefiting you? The system helps ensure all the work is planned, documented with comments and photos. It supports to do better internal accountability and customer service, and enables visibility to billing team in order to provide service activities proofs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Facilities Services 6/10/2026 "Useful For Coordinating BMS Field Work" 5/5 What do you like best about Zapium? Zapium is helpful when I am working on BMS-related site tasks because I can see job priority, assigned location, and remarks from the coordinator. It keeps the field team aligned with the office. Review collected by and hosted on G2.com. What do you dislike about Zapium? Some BMS issues require screenshots or multiple observations, and attaching everything from mobile can take extra time as it requires editing and adding attachment of resolution. A dedicated technical attachment section would be useful which can be linked later with questions. Review collected by and hosted on G2.com. What problems is Zapium solving and how is that benefiting you? Zapium reduces back-and-forth communication during building system service work. My updates are visible to the team, so the next action can be planned without repeated calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Facilities Services 6/10/2026 "Easy Site/Location Management While All Records Are Accessible" 5/5 What do you like best about Zapium? The location information in Zapium is very helpful for field work. I can see which building, floor, assets on each tower and floor, or customer site and assets that needs attention before calling the coordinator. Review collected by and hosted on G2.com. What do you dislike about Zapium? Some large sites have many similar asset names. A clearer asset label or QR-based confirmation can reduce mistakes further. Review collected by and hosted on G2.com. What problems is Zapium solving and how is that benefiting you? Zapium reduces confusion about where the engineer needs to go as the sub-locations can be tagged while creating breakdown work orders and corrective preventive maintenance. This saves time at large customer facilities where multiple assets may be installed in different areas. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing 5/7/2026 "A Proper, Tamper-Evident Work Order Audit Trail At Every Client Site" 5/5 What do you like best about Zapium? Zapium's work order module creates a complete, tamper-evident audit trail for every maintenance job at client sites - who raised it, who assigned it, who completed it, what parts were used, and when. This level of work order auditability is exactly what we need to opine on the effectiveness of client maintenance controls. Review collected by and hosted on G2.com. What do you dislike about Zapium? Procurement integration for spare parts is missing - linking Zapium work orders to the client's purchase orders in their ERP would close the last gap in our maintenance cost audit. The APIs are available, however, it require technical staff to plan the integration. Review collected by and hosted on G2.com. What problems is Zapium solving and how is that benefiting you? Work order records at client sites were informal and selectively maintained - clients would produce clean summaries for audits that did not reflect what actually happened. Zapium's real-time work order data is generated by the maintenance team doing the work, not assembled for audit purposes, which makes it far more reliable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Facilities Services 6/10/2026 "Easy Inspection and Device Faults Management" 5/5 What do you like best about Zapium? Zapium helps me record device faults found during fire alarm service visits. The work order and inspections gives a place to add the fault detail, action taken, and next required step, and in the end also provide overall scoring of the activity. Review collected by and hosted on G2.com. What do you dislike about Zapium? For sites with many detectors or modules, bulk fault entry could be improved. It would save time when multiple devices need attention. Review collected by and hosted on G2.com. What problems is Zapium solving and how is that benefiting you? The system helps track unresolved device issues instead of losing them in handwritten notes. This makes follow-up visits more organized and enable us to help our customers proactively. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") AF Verified User in Facilities Services 4/28/2026 "Zapium let us audit client asset operations with the same tool they use to run them" 5/5 What do you like best about Zapium? We deployed Zapium at our manufacturing client's site to manage their hard asset register and run compliance audits on their processes, documents, and mechanical equipment. The fact that the client's maintenance team uses the same platform to log work orders means our audit evidence is always live — no more requesting reports weeks after the fact. The setup was easy and straightforward data import templates are available. The Zapium support team was helpful in setting up required checklists. Review collected by and hosted on G2.com. What do you dislike about Zapium? A pre-built Indian statutory compliance calendar would reduce the configuration effort when onboarding new client sites. Review collected by and hosted on G2.com. What problems is Zapium solving and how is that benefiting you? Our clients' maintenance teams were logging their assets maintenance work orders on paper and keeping the scanned copy. We were trying to audit processes, documentations, and asset compliance from spreadsheet exports, and checking records in the shared folder. Zapium put both on the same platform — our compliance audit findings now reference actual work order data filled in the system, rather than reconstructed records or checking folders shared by them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Facilities Services 6/10/2026 "Clearer Tracking For Facilities Electrical Panel Work" 5/5 What do you like best about Zapium? For electrical panel maintenance, Zapium gives me a clear work order with location, issue details, and asset reference. I can attach readings, remarks, and photos after completing the job. Review collected by and hosted on G2.com. What do you dislike about Zapium? Uploading multiple photos can take longer when the customer site has weak network coverage. A stronger upload queue indicator would be helpful. Review collected by and hosted on G2.com. What problems is Zapium solving and how is that benefiting you? The system helps create a proper service trail for electrical maintenance work from ticket to work order and preventive maintenance records. It benefits us because completed work is recorded against the correct panel and can be reviewed during future visits. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ## Questions about Zapium? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zapium ](https://www.g2.com/products/zapium/discussions/new) GU Guest User What is Field Circle used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-field-circle-used-for) [ View all Discussions ](https://www.g2.com/products/zapium/discuss) ## Pricing Options Pricing provided by Zapium. ### Starter (No User Cap) Free Per Year ### Professional (No User Cap) $499.00 Per Month ### Business (No User Cap) $699.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/zapium/pricing) ##### ##### Zapium Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/zapium/features) ## Top-Rated Alternatives [ ![MaintainX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaintainX") MaintainX 4.8/5(1,549) ](https://www.g2.com/products/maintainx/reviews) [ ![Limble](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Limble") Limble 4.8/5(688) ](https://www.g2.com/products/limble/reviews) [ ![Fiix CMMS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fiix CMMS") Fiix CMMS 4.6/5(477) ](https://www.g2.com/products/fiix-cmms/reviews) [ View All Alternatives ](https://www.g2.com/products/zapium/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[CMMS](https://www.g2.com/categories/cmms)[Fleet Maintenance](https://www.g2.com/categories/fleet-maintenance) [Field Service Management](https://www.g2.com/categories/field-service-management)[CMMS](https://www.g2.com/categories/cmms)[Fleet Maintenance](https://www.g2.com/categories/fleet-maintenance)[Enterprise Asset Management (EAM)](https://www.g2.com/categories/enterprise-asset-management-eam)[Facility Management](https://www.g2.com/categories/facility-management)[Inspection Management](https://www.g2.com/categories/inspection-management)[Infrastructure Asset Management](https://www.g2.com/categories/infrastructure-asset-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Intent Data](https://www.g2.com/glossary/intent-data-definition)[Which estimating software offers real-time cost updates?](https://www.g2.com/discussions/which-estimating-software-gives-me-real-time-cost-updates)[Which AP and spend analysis platform is most cost-effective?](https://www.g2.com/discussions/which-ap-and-spend-analysis-platform-is-the-most-cost-effective) [Top-rated RO-I services for growth-focused firms](https://www.g2.com/discussions/top-rated-ro-i-services-for-growth-focused-firms)[Which co-browsing platforms maintain the most stable performance on slow internet connections, for small support teams without reliable bandwidth?](https://www.g2.com/discussions/which-co-browsing-platforms-maintain-the-most-stable-performance-on-slow-internet-connections-for-small-support-teams-without-reliable-bandwidth)[Pros and Cons Details](https://www.g2.com/products/zapium/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)