Taryn L.
TL
Taryn L.
Remote Reader/Evaluator (Seasonal Position)
Small-Business (50 or fewer emp.)
"Zapier Makes Connecting Our Tools Across Teams Effortless"
4.5/5
What do you like best about Zapier?

Zapier makes it so easy for us to integrate and connect different software that we use across our company and departments. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Sometimes it can be a little difficult to map exactly where we want something to go, but it's a learning curve. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Effortless Automation—Just Type What You Need and It Delivers"
4.5/5
What do you like best about Zapier?

Zapier made it really easy for me to automate repetitive tasks without needing any technical background. I like how it connects so many different apps in one place, which helps keep everything running smoothly behind the scenes. The interface is simple and user-friendly, so setting up automations doesn’t feel overwhelming. Overall, it saves me a lot of time and helps me stay focused on more important work instead of doing things manually. I looked into other tools like N8N and Microsoft Power Automate, but Zapier felt more straightforward for what I needed. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

The biggest downside for me is the pricing. As you start creating more advanced workflows or using multiple steps, the cost can increase pretty quickly. I’ve also noticed that some automations can be a little confusing to troubleshoot if something goes wrong. It’s not a dealbreaker, but it can take some time to figure things out, especially if you’re still learning the platform. Review collected by and hosted on G2.com.

Jeni J.
JJ
Jeni J.
Software Dev , Ai Agents Builder
Information Technology and Services
Small-Business (50 or fewer emp.)
"Effortless Automation with Zapier, But Watch the Pricing"
5/5
What do you like best about Zapier?

I use Zapier to connect apps and automate tasks, like sending emails or updating spreadsheets automatically, which saves a lot of time. It solves the problem of doing repetitive work, like copying data between apps, and helps avoid mistakes and stay organized. I like how easy it is to set up automation without coding and especially enjoy the 'Zaps' that connect multiple apps in one workflow. The Zaps save me time by doing tasks automatically, so I don’t have to switch between apps. They also reduce mistakes and keep my work organized. The setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Sometimes it can be slow when running complex Zaps. Also, the pricing can get high if you need many Zaps or tasks. Review collected by and hosted on G2.com.

SH
Steve H.
Marketing Executive
Small-Business (50 or fewer emp.)
"Effortless Platform Automation"
5/5
What do you like best about Zapier?

I find Zapier really easy to set up for most connections between platforms. It's great for automating processes, even allowing for manual steps if needed. I use it across different platforms, especially for marketing tasks, and it integrates well with tools like Mailchimp, Gravity Forms, Google Sheets, and Excel. The initial setup was pretty easy, and I continue to build more as new needs arise. I am so satisfied with it that I would rate it a 10 out of 10 for recommending it to a friend or colleague. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

The AI suggestion feature doesn't usually work that well and often relies on other AI to help with things like writing Python scripts. It just doesn't really suggest the right things. Review collected by and hosted on G2.com.

Muhammad O.
MO
Muhammad O.
Salesforce Business Analyst
Information Technology and Services
Small-Business (50 or fewer emp.)
"Zapier Makes Automation Easy and Cuts Manual Work and Reduces users Time."
4.5/5
What do you like best about Zapier?

Zapier is an automation tool and it is very helpful inautomating repetitive tasks. It is easy to connect with other Apps like GMAIL , Google Sheets and Slack without coding. Zapier makes automation very easy and automation makes very easy and reduces the manual work time. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Firstly, The pricing concern because when the automation increses it takes too much cost.

secondly, It is bit confusing for new users because of some advanced features of workflows. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Highly Efficient and Easy to Find Community Resources"
5/5
What do you like best about Zapier?

It's truly the only option most of the time, and it's highly efficient which is not always the case when there are limited options. And since it's so popular I appreciate that I can find additional resources from other customers on other forums (like Reddit, etc). Review collected by and hosted on G2.com.

What do you dislike about Zapier?

The AI services are hit and miss. Quite a few of the instructions included steps to push buttons that didn't exist or something else impossible. I had to consult outside instructions along with the AI helper. I'm also not a tech person, I'm just the only FT employee and have to keep all the plates spinning, so I appreciate that the usage of the tool is not completely out of my league, but it could be a little more user friendly for folks like me who can figure it out but don't know the terminology and need more descriptive instructions at each step. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"So Easy to Set-up and Use"
5/5
What do you like best about Zapier?

I like how easy it is to use. I get intimidated by things that are too technical. Depending on what the zap is, it could be difficult to set up. However, Zapier makes it easy by providing prompts and AI help. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

I would like more Zaps to be free, hahaha! I get it though, a powerful product like this needs to charge. I'm just grateful for the free zaps I get now. Review collected by and hosted on G2.com.

Alberto O.
AO
Alberto O.
Founder | We Help Adult & Overwhelmed College Students Accelerate Their Degree
Small-Business (50 or fewer emp.)
"No-Code Integrations Made Easy with Next-Level AI Copilot"
4.5/5
What do you like best about Zapier?

There's no need to be an engineer, programmer, or developer to be able to create easy-to-use and understand integrations between software and apps. Also the co-pilot AI that works alongside it is next level, with the ability to interact with it so that it builds for you Review collected by and hosted on G2.com.

What do you dislike about Zapier?

There's little to not like about it. I would like to see better tiers based on the history and not such large gaps in pricing tiers Review collected by and hosted on G2.com.

Brittany B.
BB
Brittany B.
Member Manager
Small-Business (50 or fewer emp.)
"Zapier Makes Automation and App Integrations Effortless"
4/5
What do you like best about Zapier?

Zapier is the missing middleware for the internet. With a few clicks you can get your systems talking together so you don't have to do duplicate data entry, or you can also automate tasks so when a trigger event happens, an action will run automatically. There is a good chance that the systems you use are already integrated, so it defiantly worth a look. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Some features require a high pay tier, but in many cases it's probably worth it. Review collected by and hosted on G2.com.

London T.
LT
London T.
Property Manager
Small-Business (50 or fewer emp.)
"Time-Saving Automation with Room for Improvement"
4/5
What do you like best about Zapier?

I like that Zapier saves me time during the day. I also really like their webhook function, which has been beneficial for us. Using Zapier for email marketing and integrating website forms to automatically send us the customer's information has been pretty simple and effective. It allows us to not keep looking at submissions by automatically letting us know and integrating them into some type of marketing platform without us having to do anything. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Definitely the HTML integration with webhooks. It's definitely a little bit confusing on how to integrate with that. Even with basic integrations, you can do it. But with HTML code, especially in websites, it doesn't work great. I tried for a while, and we couldn't get it to work. Review collected by and hosted on G2.com.