MN
Mariah N.
BI systems administrator
Oil & Energy
Enterprise (> 1000 emp.)
"Implementing Zap with a new ERP is challenging"
3.5/5
What do you like best about Zap Data Hub?

The cube based system is user friendly and eliminates the thousand row Excel reports we had previously used. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

Formatting and minor tweaks to reports is tricky. The ability to change positioning on dashboards and colors and fonts and number type is not as simple as Excel. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
EF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Using for 4 years - excellent results - excellent service - excellent staff"
4/5
What do you like best about Zap Data Hub?

Functionality

Easy to use'

Flexible

Staff knowledge

Staff attitude Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

ZAP grew very quickly & expanded globally. They did have a short period where knowledgeable staff were stretched very thin on the ground Review collected by and hosted on G2.com.

Verified User in Mining & Metals
UM
Verified User in Mining & Metals
Mid-Market (51-1000 emp.)
"Very useful tool"
5/5
What do you like best about Zap Data Hub?

The interface is very easy to use. Able to analyze data multiple ways using the filters and slicers. Helps us on a daily basis to reconcile our sales by region. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

The interface is sometimes slow. The query writing is sometimes not user friendly. Have to generate some reports through trial and error. Review collected by and hosted on G2.com.

Craig J.
CJ
Craig J.
System Accountant
Maritime
Mid-Market (51-1000 emp.)
"Zap Review 2016"
4/5
What do you like best about Zap Data Hub?

Access to multiple data sources to enable effective collating of data Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

Limited charting. Needs more flexibility. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Verified User in Oil & Energy
Enterprise (> 1000 emp.)
"Worst product ever used"
0/5
What do you like best about Zap Data Hub?

there is nothing that i like about Zap. It is slow, clunky, and you have to do too many workarounds to get data to line up. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

everything. Is it slow and does not do anything that i would expect a reporting tool to do. Review collected by and hosted on G2.com.

Response from Bill Tennant of ZAP
Edit edit

Thank you for posting this review, at ZAP we always strive for 100% happy customers and were disappointed to hear you've had challenges creating your reports.

We would be grateful for the opportunity to discuss the challenges you've faced to determine how we can assist you with overcoming these problems right away. Unfortunately, due to the anonymous nature of your post I am unable to reach out to you directly to help, but would certainly appreciate a call or email to allow me to assist you.

I can be reached directly at Bill.Tennant@zapbi.com or on my direct line (415) 889-5740 x206 to discuss and assist in any way I can to improve your experience.

Cornell L.
CL
Cornell L.
Senior Manager - Financial Systems
Oil & Energy
Enterprise (> 1000 emp.)
"So far so good!"
3.5/5
What do you like best about Zap Data Hub?

The ease of use of creating reports and dashboards. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

The funky naming conventions for the dimensions and rollups. Review collected by and hosted on G2.com.