Michelle A.
MA
Michelle A.
Head of ISVs - UK
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great solution that our colleagues, partners & customers love"
5/5
What do you like best about Zap Data Hub?

Integrated to Sage products

Can manage data from multiple ERP products to give one clear view

Manage multi-company data to give insights quickly Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

no downsides that we've been made aware of Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"A clever, simple, quick way of standing up a data warehouse with pre-built connectors for Dynamics"
4.5/5
What do you like best about Zap Data Hub?

It has pre-built connections and content for AX and Dynamics CRM, which has helped to tackle the complexity of the Financial Dimension tables in AX. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

Not being able to use DAX when connecting PowerBI to the cube Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
AB
Verified User in Business Supplies and Equipment
Mid-Market (51-1000 emp.)
"Very powerful BI solution"
4/5
What do you like best about Zap Data Hub?

The easy way to create a report. To use defined formulas about time calculation. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

ZAP BI requires a good hardware installation Review collected by and hosted on G2.com.

Benjamín R.
BR
Benjamín R.
Especialista en Inteligencia de Negocios
Mid-Market (51-1000 emp.)
"Such a pleasure work with ZAP"
4.5/5
What do you like best about Zap Data Hub?

There were two big hits, one is the complete Dynamics AX integration, you only need a few days to configure all the reports (views), therefore you can use any of the hundreds of the views and dashboards. Also, there is a very nice feeling to build your own views. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

Maybe, the fact that there is not a desktop version, many times a web based program has some kind of delay when you are trying to design something. Review collected by and hosted on G2.com.

Aaron B.
AB
Aaron B.
Director of Business Analytics
Insurance
Mid-Market (51-1000 emp.)
"Love ZAPBI"
5/5
What do you like best about Zap Data Hub?

Supremely easy to use. You do need some database knowledge to fully leverage the system, but the drag and drop interface is slick, and allows me to provide answers to the business significantly faster than ever before.

The services team is top notch, and working with them is always enlightening. I never miss a tips and tricks monthly session, as they are always relevant, well presented, and give me the opportunity to influence future releases, while maximizing my current deployment. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

The learning curve for basic functions is quick, but the depth of the software is immense. Eventually you start realizing that there's so much to learn, and that last 5% of knowledge is really tough to figure out on your own. Review collected by and hosted on G2.com.

Gavin S.
GS
Gavin S.
Finance
Packaging and Containers
Mid-Market (51-1000 emp.)
"ZAP BI - Powerful, Intuitive, and Relevant Business Intelligence"
5/5
What do you like best about Zap Data Hub?

The best part of ZAP BI is how easy it is to build the cube that is used for your business intelligence reporting. You don't even have to be a programmer to be able to easily create and modify the cube data for your reports. Very intuitive software.

The training and user support are also both excellent. Quick response times and excellent explanations are standard.

The user interface is also powerful and very intuitive which allows us to quickly and easily train employees. Many advanced features can be put to use to create a depth of reporting that can't be achieved with convention report-writing software. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

When designing a report in the BI software, there is no undo button. This is not a major problem, but is annoying when report designers are used to having this available in most commonly used software applications. Review collected by and hosted on G2.com.

Waylan S.
WS
Waylan S.
Accountant Analyst
Food Production
Mid-Market (51-1000 emp.)
"Definitely a learning curve but a great time saver!"
5/5
What do you like best about Zap Data Hub?

Probably the best thing about ZAP BI is the time saving functionality. We reduced the amount of time spent on our financial statements from about 4 hours running statements from BI-360 to 5 minutes using ZAP BI. There is also a great staff at ZAP that is always there when you need them. I highly recommend using ZAP. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

I have to jog my memory here but I don't think you can put footers into your reports. The report pack functionality is also pretty basic. For example, I have 2 report packs that generate all the individual reports and one that runs a slicer to generate departments. It was advertised that we would be able to build our entire monthly financial statements in ZAP but we just email the reports to ourselves and then build them in Adobe. The other thing that needs improvement would have to be cell calculations. They should turn cell calculations into Excel where you can type formulas into a cell. Review collected by and hosted on G2.com.

Jordan S.
JS
Jordan S.
Application Administrator
Oil & Energy
Enterprise (> 1000 emp.)
"ZAP BI Consistently Delivering Quality Experience and Powerful UI"
4/5
What do you like best about Zap Data Hub?

Technical support from Kevin Tan has been crucial to our ongoing success of the product. Cube Xpress and Modeler have proved to be very intuitive ETL systems that provide enough flexibility to assist with our integration efforts of companies we acquire. The Help function is a great tool for both novice and advanced users, which greatly benefits me as the Application Administrator - I can often send people to the Help center to read literature rather than training them myself on common topics. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

One of the biggest downsides I experience is not having a good way for Consumers/Designers to share resources from the Personal Folder to other users' Personal Folders. As an Admin I typically have to copy and past resources myself which is a burden. Also, the error messages users receive when building reports in ZAP could be much clearer/easier to understand. Possibly listing common causes for the error message could assist non-expert Designers in troubleshooting the issue. Also, this doesn't pertain to the application itself, but I am not a big fan of ZAP's company website. Logging a ticket can be confusing and I think there could be a much better Community Blog where users can discuss common topics and answer questions. Also, I think more introductory training videos should be made available for free. While the personal training sessions are great, as a large company we cannot afford to send everybody to the ZAP classes. Lastly, Administrators should be able to have more freedom to control Consumer and Designer interactions. Specifically, as an Admin I would like to be able to set people default Home Page... so that users automatically see a specific dashboard when they login. Currently, each user has to select the homepage theirselves. Review collected by and hosted on G2.com.

Bryan V.
BV
Bryan V.
Director of Information Technology
Food & Beverages
Enterprise (> 1000 emp.)
"ZAP is fantastic"
5/5
What do you like best about Zap Data Hub?

The ease of use. Yes, like any good product, there is a basic learning curve, but once you are past that, the product is intuitive and powerful. Support is always readily available if needed, whether a basic question or you are dealing with an issue (which is rare). ZAP the product works extremely well and ZAP the people are very easy to work with. Throughout our company, whether a data consumer, report writer, IT staff member, or executive, ZAP is highly regarded and heavily used. I can't imagine not having ZAP. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

It is hard to come up with dislikes, but I would say the lack of a strong user community where beginning to power users can ask each other how to work through a problem, i.e. "how do I do X". ZAP support is always willing to help, but a strong community where users can talk to people just like them, peers, would be very helpful. ZAP has built the foundation for such an online community, but as of now the ZAP end users using it are limited. Review collected by and hosted on G2.com.

Rich P.
RP
Rich P.
IT Application Manager
Consumer Goods
Enterprise (> 1000 emp.)
"Microsoft Dynamics AX's "Missing Piece""
5/5
What do you like best about Zap Data Hub?

The ease of not just utilizing the baked-in Dynamics AX cube/schema to quickly and easily write everything from basic reports to executive-level dashboards. I also love how easy it is to both modify the built in cube to add additional tables/data sources, but the ease of creating your own purpose-built cubes. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

Really, nothing substantive comes to mind. They are one of the better software vendors I've dealt with over the years. Implementation was very easy, and we were off and running after a short class. We've found them pretty responsive to our issues, not that we've needed much in the way of support after the first few weeks. Review collected by and hosted on G2.com.