Hi Tanya, thank you so much for your thoughtful review! We’re thrilled to hear that Zanda helps simplify your workflow and that you’re finding value in having invoicing, notes, and client data all in one place. It’s great to know you’re also making good use of our customizable forms feature, that flexibility is something we’re really proud of.

Thank you for your feedback about managing family or couple billing. There are various ways of managing this process in Zanda, some of them are using Shared profiles with billing to the primary client for couples or family counselling, and billing to client contacts when treating children. Please contact us on support@zandahealth.com and we will be happy to organise a free personal support session for you to explore your best options and help you set up your account.

Thank you again for being part of the Zanda community, we’re so glad to support your practice! - Irina

Hi Daniel, Thank you for your kind review, we really appreciate you sharing this.

It’s great to hear that Zanda is helping make admin less time-consuming and that your setup experience felt smooth from the start. That combination - easy to get going and saving time every day - is exactly what we aim for. And your feedback about our support team means a lot as well.

We also noticed your comment about colour. Personalisation and visual comfort can make a real difference when you’re using the system all day, so it’s helpful to hear this. If you haven’t already, please submit your feedback via the Help menu > Ideas Board for your product team to review.

Thanks again for taking the time to share your experience, we’re glad Zanda is helping you spend less time on admin and more time on what matters. Warm regards, Irina.

Hi Joanne, thank you for sharing your experience with Zanda. We’re really glad to hear how accessible and easy it’s been for you to use day to day. Being able to access your practice anytime is something we know makes a real difference, especially when things get busy.

We also appreciate you calling out the lag during peak times. We understand how frustrating that can be when you’re trying to keep everything running smoothly. Our team is continuously working on performance improvements to make sure the system stays fast and reliable, even during high usage periods.

It’s great to hear that Zanda is helping you stay on top of scheduling and reduce issues like double bookings. That kind of clarity and automation is exactly what we aim to support, so you can spend less time managing logistics and more time focusing on your clients.

Thanks again for your feedback, it helps us keep improving in the right direction. Warm regards, Irina.

Hello, thank you so much for this detailed and thoughtful review! We're thrilled to hear that Zanda has been such an effective and efficient platform for you, especially after your previous experience. It's great to know that our focus on providing a smooth administrative experience and excellent customer support is making a real difference in your practice. We're very proud that you find our platform so effective for invoicing and integrating your team.

We also appreciate your question about holding meetings with unregistered clients. Zanda is designed to generate a unique telehealth link for each client's profile to ensure security and maintain proper records within your account. Therefore, it is not possible to host a meeting with someone who does not have a profile.

Thank you again for taking the time to share your experience. Your feedback helps us continually improve Zanda. Warm regards, Irina

Hello, thanks so much for sharing your experience! We’re really happy to hear Zanda has been easy to learn and helps you stay on top of your practice without the overwhelm. Love that the dashboard feels like your “secret boss” keeping things on track! We’re excited to keep supporting you as your practice grows.

Warm regards, Irina

Hi Sally, thank you so much for sharing your thoughtful review!

We're delighted to hear that Zanda helps you stay on track with your clients and brings simplicity and structure to your day. It’s fantastic that our user-friendly navigation, mobile accessibility, and streamlined onboarding and invoicing features are making a real difference for your practice.

We appreciate your feedback around package setup, accounting integrations, and peer appointments. These insights are incredibly valuable and help us continue improving the platform to better support your needs. If you haven’t already, feel free to share which accounting software you use and we'll pass this on to our product team.

Thanks again for being part of the Zanda community! Warm regards, Irina.

Thanks for the great review Vinodh! Also in addition to email you can access support via Live Chat, Phone and Zoom - and it's all free! Just click on the Help menu and choose the chat option to connect with someone from our Customer Team. I hope this helps and thanks again. - Damien

Hello, Thank you so much for sharing your feedback with us! We are thrilled to hear that our simple layout and color coordination are helping you stay organized. At Zanda, we believe that an intuitive design is the "heart" of a thriving practice—it’s all about creating that sense of calm and control from the moment you log in.

It’s also great to know that having your notes, appointments, and invoices in one seamless place is saving you time. That "all-in-one" advantage is exactly what we strive for.

Regarding the lag and the recent outages you mentioned—we hear you, and we sincerely apologize for the frustration this caused. At Zanda, we are deeply committed to reliability and continuous evolution. We know that even a few moments of downtime can disrupt your flow, so our engineering team has been working tirelessly to strengthen our infrastructure and ensure the 99.9% uptime our community expects.

We’re dedicated to being the dependable partner your practice deserves. Thank you for helping us grow better through your honest feedback! Warm regards, Irina

Hi Liz, thanks so much for your kind words and for recommending Zanda! We’re so glad the BizzyAI note taking tools, reminders, and document storage are saving you time. If you haven’t tried it yet, our Zanda Client Portal lets clients book and pay all in one place — no separate tools needed. We'll be releasing the option to pass the online payments processing fees to clients soon, which will make the use of the client portal and online payments even more efficient. Thank you for being a valued part of the Zanda community! Warm regards, Irina

Hi Jordan, thank you for this amazing review!

We’re so happy to hear that Zanda is helping you spend more time doing the work you love. It’s fantastic that BizzyAI note taking tools have made such a positive impact on your practice—hearing that it’s transformed your workflow truly means a lot to us.

We also appreciate your note about automations. You’re absolutely right—more are on the way, and we love seeing feature requests from practitioners like you. Your feedback helps shape the future of Zanda.

Thanks again for being part of the Zanda community! - Irina