Hi Becky, thank you so much for sharing such a thoughtful and detailed review. It’s wonderful to hear how much value you’re getting from the client portal, especially in saving time, reducing back-and-forth emails, and supporting upfront billing. That kind of efficiency makes a real difference in a busy therapy practice, and we’re so pleased the setup process felt smooth and straightforward for you.

We also really appreciate your honest feedback about automations and billing. Setting up rules for multiple appointment types can feel complex at first. If you’re open to it, our support team would be more than happy to walk through your current automation setup with you and help simplify things. Often a few small adjustments can make everything click into place. And regarding billing, even if you’re not quite sure what felt off, we’d love to explore that with you. You can email our support team at support@zandahelath.com or book a free video session via https://zandahealth.com/book-a-call/ at the time that suits.

Thank you again for highlighting both what’s working well and where we can do better. Feedback like this helps us continue evolving Zanda to better support practices like yours. Warm regards, Irina.

Hi Tom, thank you so much for such a thoughtful and detailed review, we really appreciate you sharing your experience.

It’s great to hear that Zanda has become your clinic’s go-to for managing day-to-day operations. The flexibility around customization, along with automations for reminders, letters, and cancellations, is something we’ve put a lot of focus on - so it’s fantastic to know it’s making a real difference in how smoothly your clinic runs. It’s also great to hear the Stripe integration is helping streamline deposit collection and reduce admin on your end.

We also really appreciate your honest feedback around pricing and two-factor authentication. We understand that pricing changes can have an impact, especially as your clinic grows, and we’re always working to ensure the platform continues to deliver strong value in return. Your suggestion around using an authenticator app for 2FA is a great one as well, this is exactly the kind of feedback that helps shape future improvements. I've passed it to our product team for review on your behalf.

Thanks again for taking the time to share this. It’s great to hear how Zanda is supporting your clinic, and we’re here whenever you need us. Warm regards, Irina.

Thank you so much for your review and feedback here, Mari! We appreciate it.

Please get in touch with our customer success team at support@powerdiary.com to discuss your needs regarding importing test documents into form templates and the Telehealth whiteboard feature as well.

Thank you again -Heather

Hi Sophie, Thank you for sharing your experience, we really appreciate it.

It’s great to hear that you’re getting value from client forms, scheduling, and clinical notes. Having a secure, purpose-built space to document sessions and track attendance is something we care deeply about, so it’s encouraging to know it’s supporting your work in a meaningful way.

We also hear your feedback around mobile access. Being able to work easily on the go and keep everything in sync with your existing tools can make a big difference day to day. While Zanda is designed to work smoothly on mobile browsers, we understand that a dedicated app experience is something many practitioners would find helpful. As for the Google Calendar integration, it is actually available and accessible through your practitioner settings. If you need help with setting those up, please reach out to our support team for assistance at support@zandahealth.com.

Thanks again for your thoughtful feedback and for trusting Zanda with your clinical documentation, we’re glad it’s helping you stay organised and secure. Warm regards, Irina.

Hi Shanae, thank you so much for sharing your experience. It’s wonderful to hear how Zanda is supporting your day-to-day work. We’re really glad the intuitive navigation, calendar-based invoice access, and the “remember me” option are making your workflow smoother. It’s also great to hear that updating templates and tailoring the system to your needs feels easy and empowering, and that our in-app help resources and support team have been there whenever you’ve needed them.

Your feedback about receipting is very much appreciated. Thank you again for taking the time to leave such a thoughtful review. We’re grateful to be part of your practice’s workflow, and we’re here whenever you need support or have ideas to share. Warm regards, Irina.

Hello, thank you for taking the time to share such a balanced and thoughtful review, we really appreciate it.

It’s great to hear that once you were up and running, Zanda has been helping you keep everything organised in your solo practice - from forms and documentation to scheduling, payments, and rebates. That kind of clarity and control is exactly what we aim to provide.

You’ve also raised some points around branding and setup and we’re excited to let you know that we’ve recently released enhanced Client Portal styling options, giving you more flexibility to personalise the look and feel of your portal so it better reflects your brand. You can now customise styling elements to create a more cohesive experience for your clients when they access your client portal home page.

On the setup side, we understand that initial configuration can feel detailed, especially in a solo practice where you’re wearing every hat. The upfront work with codes and data is designed to ensure accuracy in billing, reporting, and compliance, but we know it can feel fiddly at the beginning. Our team is always happy to guide practitioners through that process to make it smoother.

We also truly value your feedback on pricing. For many solo practitioners, affordability matters, and we continually work to ensure Zanda delivers strong value by replacing multiple tools in one secure, compliant platform.

Thank you again for sharing your experience and if you’d like help exploring the new branding options in your Client Portal, we’d love to support you. Please email us at support@zandahealth.com to arrange a support session. Warm regards, Irina.

Hi Selma, Thank you for taking the time to share such a thoughtful review. We’re really glad to hear how much value you’re getting from having everything in one place, from appointments and notes to forms and finances, and that online booking is saving you so much time day to day.

We also appreciate you calling out your experience with the waitlist. That’s helpful, practical feedback, and we understand how important it is to have full control over when someone can move from a waitlist to an actual booking. We'll make sure to pass your feedback to the product team on your behalf.

Thanks again for sharing both what’s working well and where you’d like to see things evolve. It means a lot to us, and we’re glad to be supporting you in keeping your practice organized and running smoothly. -- Warm regards, Irina

Hi Chris, thank you so much for your wonderful review! We’re so glad to hear Zanda is helping your practice save hours each week and keep everything running professionally in one place.

It’s great to know features like AI integrations, reminders, billing, notes, and insights are making a real difference to your workflow. We also really appreciate your comment about ongoing enhancements, as our team is always working to keep improving Zanda in ways that support modern practice management.

Thanks again for taking the time to share your experience.

Warm regards,

Irina

Hi Frima, Thank you for sharing your experience with Zanda. We’re so pleased to hear it’s helping simplify your occupational therapy workflows, from scheduling and notes to invoicing and client communication. Giving practitioners the flexibility to manage their own calendars and client appointments easily is something we know can make a big difference in day-to-day practice life, so it’s wonderful to hear that’s been valuable for your team.

We also appreciate your honest feedback around pricing and AI notes. Feedback like this helps us continue improving the platform and shaping future enhancements. It’s great to hear the setup process was smooth and that Zanda is helping your practice stay organized and efficient.

Thanks again for taking the time to leave a review and for being part of the Zanda community. Warm regards, Irina.

Hi Daniel, Thank you for taking the time to share such a thoughtful review, we really appreciate it.

It’s great to hear that Zanda is helping you bring everything into one place and reduce the weight of day-to-day admin. Saving time, improving communication, and cutting down no-shows are exactly the kinds of outcomes we aim for, so it’s rewarding to know that’s making a real difference in your practice.

We also hear you on the setup experience. Getting started can sometimes feel like a lot, especially with a system that offers so many options. We’re continuously working to make onboarding smoother and more guided, and your feedback on chatbot support is especially helpful, it’s an area we’re actively improving to make sure getting help feels straightforward and human when you need it. We also offer free onboarding video sessions with our support team members and the online Zanda Academy video courses to watch and follow at your pace.

Thanks again for your honest feedback and for being part of the Zanda community. Warm regards, Irina.