Amy .
A
Amy .
Small-Business (50 or fewer emp.)
"Streamlined Practice Management for Psychologists"
4.5/5
What do you like best about Zanda (formerly Power Diary)?

I like the ability to color code appointment types, which helps us manage different referral types like DVA, NDIS, WorkCover, TAC, private referrals, and Mental Health Care Plans. The color coding allows us to see at a glance the type of referral and distinguish between consultations such as school meetings or parent sessions for the pediatric population. It's also easy to manage Mental Health Care Plans and referrals with session packs. I appreciate the online registration and consent forms, which have eased the tiresome paper trail and are appreciated by clients who can complete forms on their phone or device. The online registration forms have made setting up new clients easier and more timely. Review collected by and hosted on G2.com.

What do you dislike about Zanda (formerly Power Diary)?

It would be great if clients could automatically be sent a reminder when they are up to their last consultation of their Mental Health Care Plan. We have to manually enter the clinician's email - it would be easier if there was a drop-down option here. Also, when sending emails from Zanda, it is frustrating that we can not enter an occasional email. I recently had to email a letter to a school counselor (as a one-off), but there is no easy way to do this. Review collected by and hosted on G2.com.

Response from Irina Shvetsova of Zanda (formerly Power Diary)
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Hi Amy, Thank you for sharing such a thoughtful review. We’re so pleased to hear Zanda is helping your psychology practice manage referrals, appointment types, Mental Health Care Plans, session packs, and online registration forms more smoothly.

It’s great to know the color coding and online forms are helping your team reduce paperwork and make new client setup easier for both staff and clients.

We also really appreciate your feedback about Mental Health Care Plan reminders, clinician email selection, and sending one-off emails to occasional contacts, such as school counselors. We’ll share them with our product team as we continue improving how practices manage communication and client care in Zanda.

Thanks again for taking the time to share what’s working well and where we can make the experience even better. Warm regards, Irina.

Julia P.
JP
Julia P.
Lecturer
Small-Business (50 or fewer emp.)
"Zoom Integration and Automation Boost Efficiency"
5/5
What do you like best about Zanda (formerly Power Diary)?

I appreciate that Zanda (formerly Power Diary) integrates Zoom, which means I don't have to have a separate Zoom account and pay for that, giving me an effective way of delivering telehealth sessions worldwide on a stable platform. I also like that it automates all my email systems, booking, and payment systems, significantly reducing my admin work. The templates are great; they allow me to construct emails, letters, SMS, and forms, and I can easily personalize them to my business. The automation systems are so good that they save me a lot of time and effort, making it highly likely for me to recommend Zanda to others. Review collected by and hosted on G2.com.

What do you dislike about Zanda (formerly Power Diary)?

It was a little bit complicated understanding the system to start with. I was nearly not going to use it because I was finding it difficult to navigate at the beginning. Review collected by and hosted on G2.com.

Response from Irina Shvetsova of Zanda (formerly Power Diary)
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Hi Julia, Thank you so much for taking the time to share such a thoughtful review, we really appreciate it.

It’s great to hear how much value you’re getting from telehealth powered by Zoom, and that having everything in one place, from bookings to payments to communications, is helping reduce your admin workload. That’s exactly what we aim for: giving you a simple, reliable way to run your practice and deliver care without juggling multiple systems.

We also really appreciate your honest feedback about the initial learning curve. Getting started can sometimes feel like a lot, especially with a system that offers so much flexibility and customization. To support the new customers we've set up the Zanda Academy, and out support team are always there to organise free one-on-one video sessions to help with learning and setting up your account. And it's true that most users find it becomes much more intuitive once everything is set up. We’re continuously working to make that first experience smoother and easier to navigate.

If you ever want to explore ways to simplify your setup further, or make better use of templates and automations, our team is always here to help.

Thanks again for your recommendation, it means a lot to us. Warm regards, Irina

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Efficient Practice Management with Minor Hiccups"
4/5
What do you like best about Zanda (formerly Power Diary)?

I like the clear calendar, especially the 'today' button that takes me back to the current day. I also appreciate being able to color code different appointments. I like how Zanda processes payments through Stripe clearly and quickly. I love being able to set up recurring appointments. Review collected by and hosted on G2.com.

What do you dislike about Zanda (formerly Power Diary)?

I think having an app is a great idea. Possibly having a drop down box for things like addresses rather than manual typing all the time. I think a clearer way to input credit card details. I consistently run into the issue of trying to access old client records but Zanda has 'archived' them and I can't find it. There is another issue here that I am experiencing where it is not syncing with Google Calendar well. Review collected by and hosted on G2.com.

Response from Irina Shvetsova of Zanda (formerly Power Diary)
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Hi there, Thanks so much for sharing such a thoughtful review. We’re really glad Zanda is helping you keep your practice running smoothly, especially with scheduling recurring appointments, managing payments through Stripe, and staying on top of bookings, reminders, notes, files, and reporting. It’s also great to hear the calendar view, color coding, and handy touches like the Today button are making day-to-day work easier.

We also appreciate you calling out the areas that could be smoother, particularly around archived client records, credit card entry, address entry, and Google Calendar syncing. Feedback like this is incredibly helpful because it gives our team clear insight into where we can keep improving the experience.

Thanks again for taking the time to share your experience and suggestions. If you’d ever like to share more detail about any of these workflows, our team would love to hear from you at support@zandahealth.com.

Warm regards,

Irina

WS
Wendy S.
Clinical Family Therapist
Small-Business (50 or fewer emp.)
"Intuitive, Hassle Free Practice Management System for Individual, Couple, & Family Therapist"
5/5
What do you like best about Zanda (formerly Power Diary)?

I have used Zanda for over a decade. It is intuitive, the booking system is excellent, and invoicing is seamless. It makes managing my practice hassle-free. Customer support is great." Review collected by and hosted on G2.com.

What do you dislike about Zanda (formerly Power Diary)?

So many great features and not always enough time to learn them even though it is well resourced for self paced learning Review collected by and hosted on G2.com.

Response from Irina Shvetsova of Zanda (formerly Power Diary)
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Hi Wendy, thank you so much for your thoughtful review, and for being with us for over a decade! We’re so glad to hear Zanda has helped make booking, invoicing, and day-to-day practice management feel intuitive and hassle-free.

It’s also lovely to know our support team at support@zandahealth.com has been helpful when you’ve needed assistance.

We completely understand that finding time to explore new features can be tricky, especially when you’re busy running a practice. We’re glad the self-paced learning resources have been useful, and we’ll keep working to make it easier for customers to discover the tools that can save them time.

Thanks again for sharing your experience.

Warm regards,

Irina

Sarah G.
SG
Sarah G.
Small-Business (50 or fewer emp.)
"Effortless Calendar Management with AI and Client Engagement"
4.5/5
What do you like best about Zanda (formerly Power Diary)?

I really like how Zanda (formerly Power Diary) handles my calendar booking, allowing me to efficiently keep track of my clients. The feature that sends clients an onboarding information sheet is something I love. I also appreciate the AI note-taking feature, which is quite helpful. Another thing I enjoy is the texting feature that notifies clients the day before their appointments, making sure they know when their time is. Review collected by and hosted on G2.com.

What do you dislike about Zanda (formerly Power Diary)?

I struggle with the automated sending of some documents. They seem to go twice to a client. I would like some more template updates on client homework and plans. Review collected by and hosted on G2.com.

Response from Irina Shvetsova of Zanda (formerly Power Diary)
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Hi Sarah, Thank you so much for sharing your feedback. We’re glad to hear that Zanda is helping you stay organised with calendar bookings, client tracking, onboarding information, SMS reminders, and AI note-taking.

We also appreciate you mentioning the issue with some documents appearing to send twice. That’s definitely worth checking, as it may relate to how automations or document sending settings are configured in your account. Please reach out to our support team at support@zandahealth.com so they can take a closer look and help identify what’s causing this.

Thank you also for your suggestion about more templates for client homework and plans. We’re always looking for ways to make Zanda more useful in everyday practice workflows, and feedback like this helps us understand what would be most valuable to practitioners. Warm regards, Irina

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"All-in-One Practice Management with Helpful Manual"
4/5
What do you like best about Zanda (formerly Power Diary)?

That it has a manual, that it can do most things within one practice management software such as invoicing, outgoing communication, reminders, appt booking, template creation Review collected by and hosted on G2.com.

What do you dislike about Zanda (formerly Power Diary)?

Difficult to search and use filters effectively with templates and records. Sometimes it is not very user friendly for working when there is more then one contact (e.g. child psychology with two parents needing communication), unable to do two way communication so emails replied to still need to be uploaded into the software from gmail Review collected by and hosted on G2.com.

Response from Irina Shvetsova of Zanda (formerly Power Diary)
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Hi there, thank you so much for your thoughtful review! We’re glad to hear Zanda is helping you manage so many parts of your practice in one place, from invoicing and reminders to appointment booking, templates, and client communication.

It’s also great to know the manual has been useful, and that templates, bulk sending, invoice tracking, and shared client visibility are helping reduce admin time for your team.

We appreciate your feedback about searching and filtering templates and records, managing communication where multiple contacts are involved, and email replies needing to be uploaded manually. These are helpful workflow insights, especially for practices working with children and families, and we’ll make sure your feedback is shared with the team.

Thanks again for taking the time to share your experience.

Warm regards,

Irina

Matilda M.
MM
Matilda M.
Psychologist
Small-Business (50 or fewer emp.)
"All-in-One Invoicing, Appointments, and Fast Medicare Claiming"
4/5
What do you like best about Zanda (formerly Power Diary)?

I enjoy that everything is in one place, including invoicing appointments and at the village to do Medicare online claiming very quickly and easily Review collected by and hosted on G2.com.

What do you dislike about Zanda (formerly Power Diary)?

The only thing that I don’t like at the moment is that that I cannot connect to medical objects directly through Xander health and that sometimes it can be quite glitchy and seems to go to beta mode Review collected by and hosted on G2.com.

Response from Irina Shvetsova of Zanda (formerly Power Diary)
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Hi Matilda, thanks so much for your review! We’re glad to hear Zanda is helping you keep invoicing, appointments, and Medicare claiming in one place, and that online claiming feels quick and easy to use.

We also appreciate your feedback about Medical Objects and the occasional glitches you’ve noticed. Our team is always working to improve reliability and make everyday practice workflows smoother, so this feedback is helpful.

If anything is still causing issues, please reach out to our support team at support@zandahealth.com so we can take a closer look. Thanks again for sharing your experience.

Warm regards,

Irina

MM
Michelle M.
Director
Small-Business (50 or fewer emp.)
"Automations and AI Integrations That Save Our Team Time"
4.5/5
What do you like best about Zanda (formerly Power Diary)?

A comprehensive range of functions, automations, and AI integrations. Saves both reception team and practitioners time. Review collected by and hosted on G2.com.

What do you dislike about Zanda (formerly Power Diary)?

The reports are generally good, but they can feel limited at times. As a result, extracting the information I need becomes more time-consuming, especially when I have to cross-reference multiple reports to piece everything together. Review collected by and hosted on G2.com.

Response from Irina Shvetsova of Zanda (formerly Power Diary)
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Hi Michelle, thank you so much for your thoughtful review! We’re glad to hear Zanda is helping both your reception team and practitioners save time with automations, AI tools, and a comprehensive range of practice management tools.

It’s great to know automated communication for appointments, forms, and follow-ups is making client engagement faster and easier for your team.

We also appreciate your feedback about reports. We understand how important it is to access the right information quickly, without needing to cross-reference multiple reports, and we’ll make sure this feedback is shared with the team.

Thanks again for taking the time to share your experience.

Warm regards,

Irina

MS
Miki S.
Small-Business (50 or fewer emp.)
"Effortlessly Manages My Practice Needs"
5/5
What do you like best about Zanda (formerly Power Diary)?

I like that Zanda is software designed by therapists for therapists. I appreciate the transparency of the company's leadership and how active they are in engaging with their customers. They hold regular webinars that help you understand the functionality of the system, and these webinars are conducted by the people who actually work there, which I find valuable in getting to know the folks at Zanda. It feels like I've got partners that I can really work with. The initial setup was super easy and incredibly intuitive and user-friendly; it didn't take me more than a few minutes to get it set up. They have a massive library of guides and instructions, which I found really helpful, as well as a responsive help chat that makes it easy to resolve any problems. I also appreciate their responsiveness before choosing the software and how the system's all-in-one package helps make my business really efficient, ensuring everything is organized. Their feedback section is great because they actually listen to feedback and implement it into the software. Review collected by and hosted on G2.com.

What do you dislike about Zanda (formerly Power Diary)?

The things that could be improved in Zanda are small, minor things related to the scheduling software and multiple user functionality. Review collected by and hosted on G2.com.

Response from Irina Shvetsova of Zanda (formerly Power Diary)
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Hi Miki, thank you so much for taking the time to share such a thoughtful review. It means a lot to hear that Zanda is helping your practice run smoothly and efficiently. We’re especially glad that the setup process felt intuitive and that our guides, webinars, and support chat have been helpful along the way.

One of our core goals is to build a platform that truly supports practitioners in their day-to-day work, so it’s wonderful to hear that the all-in-one approach is helping you stay organized and spend less time on documentation. Many practitioners, especially solo practice owners and clinicians, tell us that having scheduling, notes, billing, and client management all in one place makes a real difference in their workflow.

We also appreciate your kind words about our team and leadership. Staying connected with our community and learning directly from our users is incredibly important to us, which is why we continue to host webinars, gather feedback, and actively review suggestions through our feedback channels.

Thank you as well for mentioning the areas where things could improve. Even small details around scheduling and multi-user functionality are valuable insights for our product team, so please do not hesitate to reach out via support@zandahealth.com any time.

We’re grateful to have you as part of the Zanda community and truly appreciate your support. Warm regards, Irina

Verified User in Medical Practice
AM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Zanda is essential in the running of our Clinic"
5/5
What do you like best about Zanda (formerly Power Diary)?

From a clinic management perspective, the diary functionality is intuitive, reliable, and easy to navigate—especially when coordinating multiple clinicians with different availability. It gives us clear visibility across the week at a glance, while still offering the granular control we need in a regulated healthcare environment.

The patient management system is just as strong. Clinical notes are well structured, securely stored, and easy to access, which supports both day-to-day efficiency and strong clinical governance. Overall, the platform helps us stay organised without overcomplicating workflows—something that’s essential in a busy private clinic setting. Review collected by and hosted on G2.com.

What do you dislike about Zanda (formerly Power Diary)?

One area where Zanda could improve is workflow continuity when running reports. At present, when you generate a report and then click into an individual record, navigating back does not retain the original report view. This means you often need to run the report again or work across multiple tabs to avoid losing your place. Review collected by and hosted on G2.com.

Response from Irina Shvetsova of Zanda (formerly Power Diary)
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Hi there, thank you for such a thoughtful and detailed review - it’s fantastic to hear how central Zanda is to the running of your clinic.

We’re especially pleased that the diary visibility, structured clinical notes, and secure record-keeping are supporting both operational efficiency and clinical governance for your team. Helping clinics stay organised without overcomplicating workflows is exactly what we aim for.

We also appreciate your feedback around report workflow continuity. That’s valuable insight, and improvements to reporting usability are something we’re continuing to refine.

Thank you again for sharing how Zanda supports your clinicians, admin team, and patients. It means a lot to know we’re contributing to smooth, professional day-to-day operations in your clinic. -- Irina