---
title: Zammad Reviews
meta_title: 'Zammad Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 10 reviews by the users' company size, role or industry to
  find out how Zammad works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 10
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Zammad Reviews
**Vendor:** Zammad  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 10
## About Zammad
Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting.




## Zammad Reviews
  ### 1. almost perfect ticketing solution

**Rating:** 4.0/5.0 stars

**Reviewed by:** Francesco T. | IT director, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2021

**What do you like best about Zammad?**

Very powerful web interface that provide real multitasking and real time notifications.
easy and comprensibile interface for operators and customers
mobile friendly

**What do you dislike about Zammad?**

(Web interface is not responsive, and miss a mobile friendly version) NOW IS RESPONSIVE!  sure it will be improved but the first step is done

mail module could be improved

**Recommendations to others considering Zammad:**

just try it and you will put in production soon

**What problems is Zammad solving and how is that benefiting you?**

manage customers and internal request
manage technical escalation


## Zammad Discussions
  - [What is Zammad used for?](https://www.g2.com/discussions/what-is-zammad-used-for)

- [View Zammad pricing details and edition comparison](https://www.g2.com/products/zammad/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-13+06%3A05%3A26+-0500&secure%5Bsession_id%5D=326de96f-6d41-415f-a04a-92803e760899&secure%5Btoken%5D=87e401cd615b30e9796c678466a9fa029fc09953d3cd7643bf8156453d895273&format=llm_user)

## Zammad Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Generative AI**
- AI Text Summarization

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top Zammad Alternatives
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