--- title: Zammad Reviews meta\_title: 'Zammad Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how Zammad works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 10 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zammad Reviews & Product Details Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting. * * * Seller [Zammad](https://www.g2.com/sellers/zammad) Discussions [Zammad Community](https://www.g2.com/products/zammad/discuss) Show More ## Top-Rated Alternatives [ ![osTicket](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "osTicket") osTicket 4.4/5(45) ](https://www.g2.com/products/osticket/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/zammad/competitors/alternatives) ## User Insights Average based on 10 real user reviews. [Log in to unlock pricing and user insights](/login) ![David W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David W.") DW David W. Head of Engineering - Data and Business Intelligence Mid-Market (51-1000 emp.) 5/20/2023 "Free open-source ticketing system, but without a lot of polish" 1.5/5 What do you like best about Zammad? Being an open-source product, Zammad is free for you to host yourself. It also includes SSO out-of-the-box and other helpful features. Thus, it's got a very low barrier to entry with no complicated authentication matters. It allows multiple agents, tagging, and for ticket catagorisation. Review collected by and hosted on G2.com. What do you dislike about Zammad? It's not as polished as products like ZenDesk. In fact, it's not really an awesome experience. Some things you'd think ought to be standard are either not implemented or not implemented well or a bit clunky. For instance, it's laborious to try and find agent performance metrics. Really, it's more a system for tracking your currently open tickets but without a lot of richness in managing performance or reviewing history, finding root causes, identifying trends, etc. Review collected by and hosted on G2.com. What problems is Zammad solving and how is that benefiting you? It provides a ticketing system for the help desk, and does so in a way that is very easy to set up, and very cost-effective. If your needs are simple it may well work for you. Review collected by and hosted on G2.com. Show More 6/22/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Zammad? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zammad ](https://www.g2.com/products/zammad/discussions/new) GU Guest User What is Zammad used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-zammad-used-for) [ View all Discussions ](https://www.g2.com/products/zammad/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/zammad/pricing) Zammad Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "Product Avatar Image") osTicket 4.4/5(45) [ Compare Now ](https://www.g2.com/compare/zammad-vs-osticket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6979fb23fa4a8fc97d70334e93fb8615/chatwoot.png "Product Avatar Image") Chatwoot 4.5/5(16) [ Compare Now ](https://www.g2.com/compare/chatwoot-vs-zammad) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image") Zoho Desk 4.4/5(7,834) [ Compare Now ](https://www.g2.com/compare/zammad-vs-zoho-desk) ## Work at Zammad? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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