Top 10 Compass Alternatives & Competitors

Top 10 Alternatives to Compass Recently Reviewed By G2 Community

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Fin by Intercom
By Intercom, Inc.
4.5/5
(3,707)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Categories in common with Compass:
Digital Adoption Platform
Customer Self-Service

Tidio
By Tidio
4.7/5
(1,855)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Categories in common with Compass:
Digital Adoption Platform
Customer Self-Service

UserGuiding
By UserGuiding
4.7/5
(749)
Product Description
UserGuiding is a must-have tool for product teams looking to drive revenue growth with superior self-service experiences—activate more users and reduce support tickets with the best success coaching in industry.
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Categories in common with Compass:
Digital Adoption Platform
Customer Self-Service
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Whatfix
By Whatfix
4.6/5
(498)
Product Description
Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.
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Categories in common with Compass:
Digital Adoption Platform
Customer Self-Service

Nexthink
By Nexthink
4.6/5
(372)
Product Description
Nexthink Infinity is the premier digital employee experience (DEX) platform used by enterprises worldwide to enable their IT teams to see, diagnose and fix employee technology issues. Nexthink unlocks visibility across employee devices, applications, operating systems, physical locations, network connectivity, and more to deliver AI-powered performance analytics and visualizations in real-time. By correlating technical performance and employee sentiment within a single pane of glass, IT now has the insights needed to prevent potential problems, resolve critical disruptions, and ultimately drive workforce efficiency. With Nexthink, IT teams can: 1. See: Proactively identify employee experience issues before they become IT problems, with immediate red flags about any incident. 2. Diagnose: Identify the context, scope, and impact of employee issues to accelerate troubleshooting through machine-learning pattern spotting. 3. Fix: Automate everything and powerfully remediate anything across more than 1 million workspaces in seconds.
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Categories in common with Compass:
Digital Adoption Platform
Customer Self-Service

Salesforce Service Cloud
By Salesforce
4.4/5
(7,176)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Categories in common with Compass:
Customer Self-Service

Zoho Desk
By Zoho
4.4/5
(7,171)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Categories in common with Compass:
Customer Self-Service

Zendesk for Customer Service - AC
By Zendesk
4.3/5
(6,673)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Categories in common with Compass:
Customer Self-Service

Freshdesk
By Freshworks
4.4/5
(3,617)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Categories in common with Compass:
Customer Self-Service

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Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers