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YundaDesk

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YundaDesk is an omnichannel AI customer service platform built for cross-border ecommerce teams and global brands. It brings conversations from web chat, email, WhatsApp, Telegram, Messenger, Instagram DM, LINE, TikTok, Zalo OA, YouTube, and Custom API connections into one workspace. AI handles routine product, order, and policy questions first, while complex or high-risk cases can be handed to human agents with context. Teams can manage knowledge, customer profiles, permissions, automation, and AI learning in one place. Learning suggestions are reviewed before they go live and can be tested and rolled back. YundaDesk is delivered as hosted cloud software and offers Free, Starter, Pro, and Enterprise plans.

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