The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now, thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service. Review collected by and hosted on G2.com.

Sometimes it hallucinates and the process gets off track but the team solves it eventually Review collected by and hosted on G2.com.

Yuma has transformed our customer support at Cabaïa. Managing high volumes of inquiries across multiple channels was a challenge, but Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support. Review collected by and hosted on G2.com.

Honestly, nothing. The collaboration is going ideally and we're growing together. Review collected by and hosted on G2.com.

Since we started working with Yuma six months ago, our approach to customer service has completely transformed. It's not just about automation; it's about quality, efficiency, and creating a premium and agile customer service experience. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way, continuously auditing and optimizing our processes.

Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery! Review collected by and hosted on G2.com.

Yuma was able to understand all the features that were important to us but initially unavailable, and worked closely with us to find solutions. Review collected by and hosted on G2.com.

Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space. Review collected by and hosted on G2.com.

I want more capabilities quicker! At the rate automation is contuinging to scla eand be top of mind for leaders, I'm always excited to learn about more ways to automate our service. Review collected by and hosted on G2.com.

When you think about AI application, customer service come first. Yet as the technologie is still young, it's hard to find something working well. If you don't choose the right tool, it's easy to kill you customer service.

Yuma do a great job. You will need to spend some time on the setup and prompts to make sure it work well but the possibilities are endless. We already automate 1/4 of our customer service and we are very careful to maintain the best service. Review collected by and hosted on G2.com.

AI is powerfull but isn't magic. We still need to spend some time to monitor, improve the prompt, etc. to make sure the tool is more and more relevant. Review collected by and hosted on G2.com.

Good questions, excellent composse and responses Review collected by and hosted on G2.com.

At the time only want to have the system in more channels Review collected by and hosted on G2.com.

Yuma AI is powered with Machine Learning tool which enables quick response to every query coming from customer. Plus, it can answer queries in 15 languages and ML integration is so good that it can handle complex questions in real manner. Perfect analysis enables Yuma AI to assign ticket/case to qualified expertise for quick and effective resolution which leads to 100% customer satisfaction.

It's so good to mention other points too

One click option for entire summary of the conversation

Adapts to writing styles from past as well as from real time conversation with customers. Review collected by and hosted on G2.com.

No downside. It's the Best AI customer Support tool which every organization must have. Review collected by and hosted on G2.com.

Yuma AI takes care of routine customer inquiries. It is capable of responding to simple questions, writing polite answers and even translating messages into different languages without any input from me. Therefore, I can concentrate more on resolving complicated cases or offering excellent customer service for more difficult queries. Review collected by and hosted on G2.com.

Yuma AI is still under development and occasionally comes up with responses that are slightly off or do not answer a client’s question perfectly. This necessitates that I review its work before sending it out. Review collected by and hosted on G2.com.

Yuma Ai can generate real time replies for various customer queries Review collected by and hosted on G2.com.

Still going through testing and can not quite give an honest opinion Review collected by and hosted on G2.com.