--- title: Ytel Reviews meta\_title: 'Ytel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how Ytel works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ytel Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Ytel but has limited features. Are you part of the Ytel team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Efficiently contact leads and increase answer rates with Ytel's sales dialer software, Branded Caller ID, embeddable webphone, and workflows. Easily add call and text functionality into your CRM with Ytel's embeddable webphone. Omnichannel Communication. Built for Business. Programmable SMS. 100% Cloud Based and rated #1 in support for 2022. * * * Seller [Sharpen Technologies](https://www.g2.com/sellers/sharpen-technologies) Discussions [Ytel Community](https://www.g2.com/products/ytel/discuss) Languages Supported English Overview by Melissa Schmitz Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 3 months [ View More Pricing Information ](https://www.g2.com/products/ytel/pricing) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/ytel/competitors/alternatives) ## User Insights Average based on 17 real user reviews. Implementation Time \<1 month [Log in to unlock pricing and user insights](/login) ![Derrel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derrel R.") DR Derrel R. Campaign Manager Mid-Market (51-1000 emp.) 1/9/2024 "Ytel - The best dialer that a call center could ask for!!!" 5/5 What do you like best about Ytel? I love the new updates that Ytel implemented on 1/9/23! I love the features that Ytel provides for agents who are taking calls. It helps agents be much better at their jobs with the ability to track their call history, time their calls, analyze data on their own, etc... This makes them feel much more than just a "call center agent', and makes them feel more involved. Especially the feature that allows them to see other agent's activity on the dialer. Review collected by and hosted on G2.com. What do you dislike about Ytel? The only thing I can say that I do not like is the fact that the website requires a ton of bandwidth to run efficiently. If you don't have about 16 gbs of RAM, with a strong processor, you will run into tech issues, lagging, getting stuck, etc... Ytel is a good program, but you would normally need a strong computer. I heard that Ytel was going to be releasing a more compact version that would not require a $1,000 computer to run. It seems like they have already made some steps toward the site easier to run. Review collected by and hosted on G2.com. What problems is Ytel solving and how is that benefiting you? Ytel has made taking calls much easier, less frustrating, and much more efficient in general. This has solved tech-related issues, helped with performance, and boosted morale. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile VL Victor L. Salesman Small-Business (50 or fewer emp.) 7/17/2024 "Ytel review" 5/5 What do you like best about Ytel? That I have quick and easy access to my call backs. Review collected by and hosted on G2.com. What do you dislike about Ytel? Dont really something I dislike for the most part the systme work good. Review collected by and hosted on G2.com. What problems is Ytel solving and how is that benefiting you? contacting a client and benifits me been able to have easy access to calls contact and call backs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Zachary O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zachary O.") ZO Zachary O. Lead Generation Specialist Small-Business (50 or fewer emp.) 1/3/2024 "My experience with Ytel" 5/5 What do you like best about Ytel? Ytel is very user friendly and extremely easy to learn. Any changes can be done quickly and efficiently. Can easily implement time zone control and skill based routing. Have been using the platform for over 3 years with no major issues whatsoever, spending thousands of hours in it a year. Review collected by and hosted on G2.com. What do you dislike about Ytel? Sometimes when used for long periods of time the information will lag. However this is to be expected with most platforms and a quick restart clears that up in less than a minute. Review collected by and hosted on G2.com. What problems is Ytel solving and how is that benefiting you? Ytel helps us connect to the correct prospect at the appropriate times so we can focus on other portions on the business knowing we are compliant with any regulations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jose A. C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose A. C.") JC Jose A. C. Human Resource Manager Small-Business (50 or fewer emp.) 1/9/2024 "Why the Ytel dialer is superior to others." 5/5 What do you like best about Ytel? What our company likes best about the Ytel platforms is how easily it can be scaled. From one user to 250 users the scalability is tremendously easy. The ability to access real-time data and analytics helps us monitor performance, track KPI's and make informed decisions. Ytel's customer support is second to none. Review collected by and hosted on G2.com. What do you dislike about Ytel? As with any new product there is always a learning curve. Once you get over that the sky is the limit with this platform. Review collected by and hosted on G2.com. What problems is Ytel solving and how is that benefiting you? The Ytel platform allows our company to implement auto-dialing for our call center agents freeing them from the tedious task of manual dialing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Derrel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derrel R.") DR Derrel R. Manager Small-Business (50 or fewer emp.) 9/8/2023 "Ytel - Dialer Software" 5/5 What do you like best about Ytel? I love everything about Ytel! This is by far the best dialer that I have ever used. Ytel has every feature that any business that is making/taking calls could ever imagine. Any metric that you need to track is available on one report or another. Ytel allows me to track, gauge, and monitor performance by every possible metric there is, and export every single report in an Excel sheet so it can be sorted, filtered, and tailored to fit my needs for the campaign that I am managing. You could also manage multiple campaigns very easily with Ytel, in real time which has no delay when you adjust the setting to "live". Ytel is everything any business that is taking calls could ever need. Review collected by and hosted on G2.com. What do you dislike about Ytel? The one thing that I have always wished for when using Ytel is the feature to "whisper" to agents who are on calls. Ytel only has the "Monitor" and "Barge" features. The monitor feature is good for just listening to calls without the agent knowing. Barge is good whenever you need to take over a call for an agent who is working remotely. Whisper would be a great feature for coaching purposes, so you could tell the agent what to do or say in real-time without the customer hearing you talk to the agent. Review collected by and hosted on G2.com. What problems is Ytel solving and how is that benefiting you? Ytel solved the problem of tracking the agent's performance recently, in real-time, or even tracking the agent's performance as far back as a few weeks/months ago. Ytel also helped solve issues with bad call quality, making thousands of calls per day while minimizing tech issues that come with such a large number of calls. Reporting and getting accurate data to present accurate reports for admin and agents on the phone. Putting together large reports with a ton of data is not always easy, but it is when you do it with Ytel. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Micah W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Micah W.") MW Micah W. Small-Business (50 or fewer emp.) 2/29/2024 "YTEL" 2/5 What do you like best about Ytel? I can send SMS, thats pretty cool. The workflow creators are nice. Review collected by and hosted on G2.com. What do you dislike about Ytel? The workflows are not as flexible as I would have liked. And where they are flexible, they are hardly intuitive. Review collected by and hosted on G2.com. What problems is Ytel solving and how is that benefiting you? Being able to send SMS to a large amount of people on a regular basis. Doing this through inbound calls as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Briana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Briana B.") BB Briana B. Operations manager Mid-Market (51-1000 emp.) 8/17/2023 "A Communication Solution" 5/5 What do you like best about Ytel? We've used ytel for over 5 years now in our day to day operations. It really helps with the shake 'n' stir method to avoid spam issues to call out to consumers. Review collected by and hosted on G2.com. What do you dislike about Ytel? One issue is sometimes SMS delivery is a bit slow, which can make our messages late. It doesn't happen a lot, but Ytel could work on making it more consistent and reliable Review collected by and hosted on G2.com. What problems is Ytel solving and how is that benefiting you? Ytel has been really helpful for us in reaching our audience. It has great features and good customer support. Fixing the SMS delivery delays would make it even better for businesses looking to have more engagement with customers. and email feature would be a nice addition to reaching out to consumers in more ways. Review collected by and hosted on G2.com. Show More 9/8/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Gaurav B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav B.") GB Gaurav B. Marketing Manager Mid-Market (51-1000 emp.) 1/23/2023 "Communications streamlined with analytics backing" 4/5 What do you like best about Ytel? It is popularly used to reach customers and prospects through various channels, automate communication processes, and track results. Various channels are addressed by this tool Review collected by and hosted on G2.com. What do you dislike about Ytel? With each new channel, there comes the need for setups and customizations to the tool. It can be tricky sometimes, but with the Ytel support it can be solved with ease Review collected by and hosted on G2.com. What problems is Ytel solving and how is that benefiting you? As a user of Ytel, I have found that it effectively solves several communication problems for my business. Multi-channel communication: Ytel allows me to reach my customers and prospects through multiple channels, including voice, SMS, and email. This allows me to communicate with them in the way that is most convenient for them. Automated communication: Ytel's automation features make it easy for me to set up and run automated communication processes, such as appointment reminders and follow-up calls. This saves me time and helps me stay organized. Reporting and analytics: Ytel provides me with detailed reporting and analytics on my communication efforts, which allows me to track results and make informed decisions. Customization: Ytel's platform is highly customizable, allowing me to tailor it to meet the specific needs of my business. Scalability: Ytel's platform is able to handle a high volume of traffic, which means that it can grow with my business. Overall, Ytel is a valuable tool that helps me communicate more effectively with my customers and prospects, saving me time and helping me grow my business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Elvedina P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elvedina P.") EP Elvedina P. Supervisor Small-Business (50 or fewer emp.) 12/8/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "HORRIBLE" 0/5 What do you like best about Ytel? It is nice that it is color coded for who is on the phones and stats are easy to find., Review collected by and hosted on G2.com. What do you dislike about Ytel? It is horrible. The connection to clients, you can barely finish a phone call without a problem Review collected by and hosted on G2.com. Recommendations to others considering Ytel: Figure out a better phone system so our company can be successful overall Review collected by and hosted on G2.com. What problems is Ytel solving and how is that benefiting you? The whole system is a problem overall; it just does not work correctly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 12/10/2018 "Excellent Customer Service and A Very Short Learning Curve" 4/5 What do you like best about Ytel? It is very easy to set up and run for novices. They will also "build" you what you want with no complaints! Their billing has no hidden agendas. You pay what you are billed for and nothing else. NO hidden fees. Review collected by and hosted on G2.com. What do you dislike about Ytel? Text and email are not available as of yet. That would make this a multi purpose tool for any call center floor. Review collected by and hosted on G2.com. Recommendations to others considering Ytel: It will rule one day! Review collected by and hosted on G2.com. What problems is Ytel solving and how is that benefiting you? The floor will never be the same with such proficient software. It's a dream and once all the little bugs are worked out, no other will surpass it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 3 months [ View More Pricing Information ](https://www.g2.com/products/ytel/pricing) ##### ##### Ytel Features Functions Call Routing Session Queuing Concurrent Calling Administrative Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/ytel/features) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [What RASP tools give a mid-size engineering team production-grade runtime protection without requiring a dedicated security engineer to tune and maintain the rules?](https://www.g2.com/discussions/what-rasp-tools-give-a-mid-size-engineering-team-production-grade-runtime-protection-without-requiring-a-dedicated-security-engineer-to-tune-and-maintain-the-rules)[What is the cheapest legitimate file recovery software that still has good success rates for recovering deleted files without paying for a tool that does nothing?](https://www.g2.com/discussions/what-is-the-cheapest-legitimate-file-recovery-software-that-still-has-good-success-rates-for-recovering-deleted-files-without-paying-for-a-tool-that-does-nothing)[Is Wisenet actually worth it for admissions and enrollment management with the strongest candidate communication and tracking features?](https://www.g2.com/discussions/is-wisenet-actually-worth-it-for-admissions-and-enrollment-management-with-the-strongest-candidate-communication-and-tracking-features) [Most reliable digital display software](https://www.g2.com/discussions/what-is-the-most-reliable-digital-display-software)[What are the most trusted home care agency management software providers by operations managers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-home-care-agency-management-software-providers-by-operations-managers-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/ytel/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)