---
title: Ytel Reviews
meta_title: 'Ytel Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 17 reviews by the users' company size, role or industry to
  find out how Ytel works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 17
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Ytel Reviews
**Vendor:** Sharpen Technologies  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 17
## About Ytel
Efficiently contact leads and increase answer rates with Ytel's sales dialer software, Branded Caller ID, embeddable webphone, and workflows. Easily add call and text functionality into your CRM with Ytel's embeddable webphone. Omnichannel Communication. Built for Business. Programmable SMS. 100% Cloud Based and rated #1 in support for 2022.



## Ytel Pros & Cons
**What users like:**

- Users love the **ease of use** of Ytel, finding it user-friendly and quick to learn for everyone. (2 reviews)
- Users praise Ytel's **exceptional customer support** , enhancing their experience and providing timely assistance whenever needed. (1 reviews)
- Users highlight the **efficiency** of Ytel, praising its user-friendly interface and quick adaptability for changes. (1 reviews)
- Users find Ytel's **implementation ease** remarkable, allowing swift adaptations and a user-friendly experience over years of use. (1 reviews)

**What users dislike:**

- Users report occasional **lagging issues** during extended use, though restarts quickly resolve the problem. (1 reviews)

## Ytel Reviews
  ### 1. My experience with Ytel

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zachary O. | Lead Generation Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 03, 2024

**What do you like best about Ytel?**

Ytel is very user friendly and extremely easy to learn. Any changes can be done quickly and efficiently. Can easily implement time zone control and skill based routing. Have been using the platform for over 3 years with no major issues whatsoever, spending thousands of hours in it a year.

**What do you dislike about Ytel?**

Sometimes when used for long periods of time the information will lag. However this is to be expected with most platforms and a quick restart clears that up in less than a minute.

**What problems is Ytel solving and how is that benefiting you?**

Ytel helps us connect to the correct prospect at the appropriate times so we can focus on other portions on the business knowing we are compliant with any regulations.



- [View Ytel pricing details and edition comparison](https://www.g2.com/products/ytel/reviews?filters%5Bsentiment_snippet%5D=2045060&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A19%3A00+-0500&secure%5Bsession_id%5D=1ee94a5d-e98c-46ba-bb53-4b347791a2b8&secure%5Btoken%5D=ea9f5ff4a771d0bc3e285268f06e457f8b6999c27a36a3aa3e8aeb6e4c9719f2&format=llm_user)

## Ytel Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

## Top Ytel Alternatives
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)