UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

1/25/2022

"lovely software to use"

5/5

What do you like best about YouTrack?

How easy it is to do cross-work and cross-communicate. the visibility on Youtrack is great. Review collected by and hosted on G2.com.

What do you dislike about YouTrack?

It can have a little too many fields to populate and complete Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/24/2021

"Less clunky than Jira, could use improvements"

3/5

What do you like best about YouTrack?

There is lots of customization and the overall aesthetic is very pleasant. There are plenty of integrations as well. Review collected by and hosted on G2.com.

What do you dislike about YouTrack?

The search functionality is very finicky. The logic and operators aren't conventional compared to 'regular' consumer search experiences, and although it allows you to search with complexity, intuitiveness just isn't there. Review collected by and hosted on G2.com.

Recommendations to others considering YouTrack:

If you are using other Jetbrains software, youtrack might make a lot of sense to you. If you're sick of Jira, this is a decent alternative. Review collected by and hosted on G2.com.

What problems is YouTrack solving and how is that benefiting you?

We managed our software development process with Youtrack (tickets on tickets on tickets). It was easy to provide transparency with giving out a lot of seats. For the most part it worked well. Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

5/18/2021

"Good product for agile in small teams"

5/5

What do you like best about YouTrack?

Its simple and intuitive use, it's easy to use even if it's your first time with agile/scrum Review collected by and hosted on G2.com.

What do you dislike about YouTrack?

The research, if you're used to jquery or stuffs like that it's a little bit tricky Review collected by and hosted on G2.com.

MH

Marcedes H.

US Legal Manager

Mid-Market (51-1000 emp.)

6/18/2020

"Company-Wide Project Tracking/Error Fixing Tool"

3.5/5

What do you like best about YouTrack?

I like that many people company-wide are able to view the different reports/issues that are reported using YouTrack and we are able to go back and view previous reports/issues. It is also nice that we are constantly able to update because it helps our company in particular, stay on top of various projects at any given time. Review collected by and hosted on G2.com.

What do you dislike about YouTrack?

I think YouTrack can be a bit tricky to use at times and sometimes it can be difficult to search a particular issue that has been logged. Although, you are able to "watch" certain items, it can be a bit confusing on how to follow items if you don't know that you are to use the star to do so. Review collected by and hosted on G2.com.

Recommendations to others considering YouTrack:

YouTrack is a great tool if you have many people working to build, update, or improve one database. This tool is really helpful when one person notices an error and needs another person to fix the error. Our company is so large and international that it becomes helpful to have a tool that we can all see what is going on, if anyone else has seen a relatable error, or to simply request data from our database. Review collected by and hosted on G2.com.

What problems is YouTrack solving and how is that benefiting you?

We are able to solve a lot of problems with YouTrack. For example, we are able to make tweaks and updates to our database and make large data requests that contacts the appropriate person to pull exact information from our database on wide range. Review collected by and hosted on G2.com.

LB

Lorenzo B.

QA Engineer

2/6/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Good free product, although somewhat "crude" and raw UI."

4.5/5

What do you like best about YouTrack?

Easy to understand workflows, much faster loading times than the likes of Jira.

Seamless integration into Slack is also pretty neat! Review collected by and hosted on G2.com.

What do you dislike about YouTrack?

No option to link wiki pages neatly (ie. need to show the raw URL, vs Confluence by Atlassian which parses the link and is able to display the title and logo of the page being referenced) Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/2/2020

"Great Product"

5/5

What do you like best about YouTrack?

YouTrack is easy to use as it allows you to tag projects, report on said tags, estimate time spent, etc. Review collected by and hosted on G2.com.

What do you dislike about YouTrack?

Nothing at all. Solid product that meets our business needs. Review collected by and hosted on G2.com.

AC

Amisha C.

US technical recruiter

Staffing and Recruiting

Mid-Market (51-1000 emp.)

6/1/2019

"One of the best Bug tracker and Project management software."

5/5

What do you like best about YouTrack?

1. One of the best thing i like the most is you can assign the priority of the issues that which issue should be solve first.

2. There are many developers work on the same project in same time with different level of knowledge so you can also assign particular issues to particular developer by their account name on you track.

3. After fixing the issue you can also change the state of particular issue from open to fix. Review collected by and hosted on G2.com.

What do you dislike about YouTrack?

1. According to me there is nothing to dislike in youTrack. Review collected by and hosted on G2.com.

Recommendations to others considering YouTrack:

1. This is the best software to make a record of all the issues of your project.

2. If you are going to manage your project for good feed back and with the good quality so i suggest you to use this software just because you can mange all of your project stuff in one roof. Review collected by and hosted on G2.com.

What problems is YouTrack solving and how is that benefiting you?

1. I used it to assign the issues to the developers.

2. Used it to create issue. Review collected by and hosted on G2.com.

AA

Asher A.

Product Manager @ eMusic

Internet

Small-Business (50 or fewer emp.)

5/9/2019

"Simple and useful but not without some annoying glitches"

5/5

What do you like best about YouTrack?

t's a web based product, which means that teams in different regions can use it very easily without the use of any VPN connection to a central location.

Its Dashboard widgets and agile boards are super useful and easy to use.

Many of the fields are super configurable to allow for a very personalized integration. Review collected by and hosted on G2.com.

What do you dislike about YouTrack?

Still has some bugs, glitches and UX issues that can be rather annoying at times.

Has less integration possibilities with other products than bigger and more known products like Jira. Review collected by and hosted on G2.com.

What problems is YouTrack solving and how is that benefiting you?

It was perfect for our needs as a small startup company that focuses on a small number of products.

Having it as a cloud solution that did not require any in-house integration was very useful and allowed us to have employees from different locations around the globe use the same system.

The Agile boards are easy to use and manage. Having personal dashboards really helped both the programmers and managers keep track of everything that was on their plate, and the addition of the personalized Projects view really helped keep track of where the team was, especially during daily scrums Review collected by and hosted on G2.com.

AN

Aleksandra N.

Support Specialist

Mid-Market (51-1000 emp.)

4/13/2019

"Keep easy track of your bugs with YouTrack"

4.5/5

What do you like best about YouTrack?

I have been using YouTrack primarily for the two features: bug tracking and customer support. Keeping your bugs in one place is not the only thing that the software offers. You can effortlessly customize the set of issue attributes based on your company's needs (for example, bug priorities, bug types, teams, data about sprints, etc), work with multiple issues at the same time and pin your bug reports to support requests for further follow ups if necessary. It's not a secret that a company might have a thousand of open both bug reports and feature requests at the same time, so to avoid duplicates when creating a bug report, the software will offer a list of similar issues to you. This feature is also useful when you are replying to a user since you can quickly copy and paste your previous response and save quite a lot of time without additional searching. It's also important to mention that the software is free for the small teams (up to 10 users) and for the teams working on open source projects. Review collected by and hosted on G2.com.

What do you dislike about YouTrack?

Throughout over two years of my experience with YouTrack there has been nothing that could cause any inconvenience to me. Review collected by and hosted on G2.com.

Recommendations to others considering YouTrack:

If you are looking for a perfect bug tracking tool, YouTrack can be your next choice :) Review collected by and hosted on G2.com.

What problems is YouTrack solving and how is that benefiting you?

The software allows me to easily create and track my bug reports and also escalate these reports to other teams if it's necessary. This results in quicker fixes and keeping your product at its best. Review collected by and hosted on G2.com.

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

10/9/2019

"Very good"

4.5/5

What do you like best about YouTrack?

I used this months ago and was a good surprise Review collected by and hosted on G2.com.

What do you dislike about YouTrack?

No problems at all, very helpful and easy Review collected by and hosted on G2.com.