It is a very intuitive platform, for a first moment with social platforms it is a great option. Review collected by and hosted on G2.com.

I miss more details about how the metric is considered, how the mention board works, and what the principle is for a post to be highlighted. Some visualizations by segment also end up being difficult because they are divided into many screens; sometimes, having a more executive view on a single screen would be more assertive. Review collected by and hosted on G2.com.

Easy to use, super detailed insights and overall the best social listening platform on the market Review collected by and hosted on G2.com.

Add on structure is too premium and can be a barrier to additional features Review collected by and hosted on G2.com.

The number of networks and media it manages to capture Review collected by and hosted on G2.com.

That many of the widgets cannot be customized in combined metrics Review collected by and hosted on G2.com.

Youscan has become an indispensable part of our daily workflow. From the very beginning, the platform impressed us with its ease of implementation. The interface is remarkably intuitive, allowing our team to get up and running with a minimal learning curve—a rare balance of power and simplicity.

The feature set is where Youscan truly shines. The Insights Co-pilot is, without exaggeration, a game-changer. The ability to analyse images, the brilliant TikTok integration, and the sophisticated auto-categorisation have fundamentally changed not only the way we work but also the quality of our outputs. We are uncovering deeper, more nuanced insights from visual data and emerging platforms that were previously out of reach.

However, the most exceptional part of our experience has been the world-class customer support. Our Customer Success Manager, Lina, is absolutely phenomenal. She is more than just a support contact; she's a true partner to our team. Her proactive check-ins, tailored training sessions, and incredible knowledge of the platform ensure we are always maximising its capabilities.

What's more, the entire Youscan team genuinely listens. Our feedback is not only heard but actively implemented by the tech team, demonstrating a real commitment to client success. In a crowded market, Youscan distinguishes itself with a powerful platform and a customer-centric culture that is second to none. We cannot recommend it highly enough. Review collected by and hosted on G2.com.

The platform interface has certain limitations, such as the inability to compare different date ranges. Review collected by and hosted on G2.com.

I like that YouScan makes it easier to find the necessary information without manually reviewing a large number of sources. This is really useful for monitoring information about our organization's activities. Everything works well, and I don't think anything needs improvement. Setting up YouScan was very easy, and I rate the likelihood of recommending YouScan to friends or colleagues at 10 out of 10. Review collected by and hosted on G2.com.

I like everything Review collected by and hosted on G2.com.

Great data source access, easy to use interface. Clients gets BETA access to APAC channels such as Weibo, WeChat and Naver. Review collected by and hosted on G2.com.

More improvements in terms of dashboard enviornments, to keep up with competitors - often pipe data out through API or manual exports to make client visual ready Review collected by and hosted on G2.com.

Easy to use and the number of filters it allows you to incorporate into each search. Review collected by and hosted on G2.com.

The way to activate an alert for WhatsApp/Telegram or other integrations is a bit difficult; you have to go through many steps instead of being able to delete and incorporate an alert from the same dashboard. Review collected by and hosted on G2.com.

We use this tool to do our social media listening, and it's been a game-changer. We've been able to find and participate in conversations that we would have otherwise missed. The starter plan is a great value! The visual and audio insights are something we couldn't find with other social listening platforms. They also offer excellent customer support. Review collected by and hosted on G2.com.

Compared to other social listening platforms, the UX isn't the best, and it can be a little clunky. I would not recommend it for team members who have a hard time learning new technology. I also wish there were a mobile app. The website doesn't work well on a mobile device, and being able to access insights on the go is paramount for social media teams. Review collected by and hosted on G2.com.

YouScan has a very easy-to-use interface, many useful features, and helpful AI tools. It provides everything needed for fast and effective social media monitoring. I especially want to highlight the manager, Alina, and YouScan's online support. Whenever I had any questions, they provided answers quickly and professionally. Review collected by and hosted on G2.com.

Overall, I am satisfied with YouScan. My only suggestion would be to make the time it takes to gather mentions a bit shorter. Review collected by and hosted on G2.com.

This service allows you to maximize the depth of research of customers' opinion about the brand. It allows you to create dashboards and has a wide range of functionality, from text mentions to voice and visual mentions, which in turn perfectly combines with the improvement of customer experience. Review collected by and hosted on G2.com.

It is difficult to single out weaknesses, the first thing that comes to mind is a slight difficulty with the configuration of the cabinet, where you need to manually specify the command for the platform, but even this is easy to learn thanks to the staff of the company. Review collected by and hosted on G2.com.