- Everyone I've spoken to at YouScan has been exceptional. The people really do make YouScan great and stand out from our similar SaaS tools I've used.

- We really love the amount of data we have access to, we're proud to be able to offer data sources other platforms simply dont have to our clients.

- I think some of their tools are exceptional and marketing leading, the image analysis capabilities are particularly impressive.

- We've managed to quickly onboard hundreds of users very quickly and uptake has been super quick.

- The system itself is easy to use as well. Review collected by and hosted on G2.com.

- The onboarding process was quick, but we were surprised we had to pay in full and up front. It meant we had to delay onboarding plans.

- Overall I think YouScan has the data and capabilities, but in some place it's UI feels as though it's in its nascent stages. Having done social listening for nearly 7 years and used most major platforms, I can easily say there are features you'd expect them to have which they dont. But I will say in their defence theyre very open to feedback on what we'd like to see and we have been told some of the features we'd like are on their way.

- The 'back filling' of queries can be really slow, some queries can take up to a day.

- The use of quote marks in queries doesn't always work as it should - YouScan supports advice for this has been to build out NOT lists. Review collected by and hosted on G2.com.

Youscan helps us to identify the strengths and weaknesses of our campaigns for clients. This platform combines powerful analytics and an intuitive interface. Also, they help us uncover real trends, not just all the noise. Review collected by and hosted on G2.com.

Sentiment detection is not 100% right, but I understand 100% sounds unreal. I hope one day they will achieve this target. Review collected by and hosted on G2.com.

We love the platform; it helps us maintain our company’s digital reputation in a consistently positive way, allowing clients and individuals experiencing issues with our services to get near-instant assistance. Additionally, the competitor listening feature has strengthened our strategy, enabling us to remain one of the most important companies in the industry.

The image search tool is also one of our favorites, as it has allowed us to uncover hidden issues through videos and images that didn’t mention our brand in the text. Review collected by and hosted on G2.com.

At times, alerts take between 15 and 30 minutes to be issued. However, in many of these cases, the delay is due to changes within the social networks themselves and cannot be attributed to the platform. Review collected by and hosted on G2.com.

It has the best coverage in the market, which It is the most valuable aspect in a social listening tool Review collected by and hosted on G2.com.

The visualization of information on the standard dashboard could be more comprehensive. Customization of automatic alerts regarding the sending frequency is somewhat limited. Review collected by and hosted on G2.com.

- Ability to make search queries across different social media, news, reviews and collect a massive data to analyze.

- AI Insights Copilot feature that helps to analyze a massive data.

- YouScan gathers more data compared to other competitive tools.

- Dashboards feature that helps to see your competitors activity live.

- Customer support and constant updates. Review collected by and hosted on G2.com.

- It may not be so user friendly as other tools at first as it takes some time to practise.

- Collecting data takes time and you can't get immediate results.

- Limited amount of mentions that could be a problem when you a searching for something very popular. Review collected by and hosted on G2.com.

The product is very easy to use and helps to solve business issues. YouScan searches and reports on reviews and comments about the company and this helps to respond quickly to various situations (it's especially important in case of complaints or negative feedback). This CRM is used in our work every day. Review collected by and hosted on G2.com.

sometimes reviews and comments are displayed with a slight delay Review collected by and hosted on G2.com.

We bought it just because we need to check our social media time to time but now it becomes one of the most important tools which helps us monitor not only social media but a lot other sources and convert all those data to insightfull and understandable insights for our team. But apart from the technical side I want to admire work of the managers and support team! I wish all companies has the same. Review collected by and hosted on G2.com.

Just some moments in reports and dashboard but as I know they are working on improving it so I'm excited. Review collected by and hosted on G2.com.

Except of a great monitoring which is the most valuable for us Youscan has a lot of great tools which save our time and help us work even more effectively thanks to their dashboards, alerts, digest, all analytics and much more Review collected by and hosted on G2.com.

Some of sources can be not covered but their support help to deal with it Review collected by and hosted on G2.com.

The fact that we can track positive or negative opinions of people about our products and take it into account is already cool, but the super wow factor is that we can also do this through a lottery. Therefore, it is a very useful service that helps in one setting to perform beneficial tracking. Review collected by and hosted on G2.com.

At the moment, I haven't found any remarks yet. Review collected by and hosted on G2.com.

The search through images, the AI plugin, Insights Copilot, and the recently added plugin, audio monitoring that we are exploring. Review collected by and hosted on G2.com.

The list of aspects (attributes) is limited. In the case of Dashboards, the color palette for the charts cannot be customized. Mentions are limited, as it can be a problem when a crisis arises. Review collected by and hosted on G2.com.