--- title: YouScan Reviews meta_title: 'YouScan Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 305 reviews by the users' company size, role or industry to find out how YouScan works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 305 scale: '5' date_modified: '2026-08-14' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # YouScan Reviews **Vendor:** YouScan **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 305 ## About YouScan YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data. The platform is particularly beneficial for a diverse range of users, including large corporations and smaller, customer-centric brands. With over 400 clients worldwide, including industry giants like Nestle, L'Oreal, and Coca-Cola, YouScan is trusted by both established brands and emerging companies. Its mission is to empower organizations to listen to their customers effectively, fostering improved engagement and strategic growth. YouScan boasts several key features that set it apart in the social listening category. One of its standout offerings is the Insights Copilot, a conversational social listening AI agent. This feature simplifies the process of extracting valuable insights from vast amounts of text data, allowing users to effortlessly gauge consumer opinions on brands, competitors, and relevant events. Additionally, YouScan's industry-leading image analysis capabilities enable "visual listening," allowing users to understand how consumers interact with brands through social media images, including brand logo detection and automated visual content reports. Understanding the audience is crucial for effective marketing strategies, and YouScan excels in this area with its Audience Insights feature. This tool provides demographic information, interests, and occupations of individuals discussing brands and topics on social media, allowing users to tailor their marketing efforts to specific segments. The platform's powerful reporting capabilities, combined with a sleek and user-friendly interface, make it accessible and appealing to a wide range of users, from large enterprises to startups. Recognized by industry experts, YouScan has received accolades such as being named a "Cool AI Vendor for Marketing" by Gartner and winning multiple MarkTech Breakthrough Awards for "Best Social Media Monitoring Software." Founded in Kyiv, YouScan has grown into a distributed team with offices across Europe and Latin America, reflecting its commitment to serving a global clientele while continuously evolving to meet the needs of the market. ## YouScan Pros & Cons **What users like:** - Users commend YouScan for its **excellent customer support** , providing prompt assistance and enriching onboarding experiences. (47 reviews) - Users praise YouScan for its **helpful customer support** that promptly addresses questions and enhances user experience. (45 reviews) - Users appreciate YouScan for its **ease of use** , boasting an intuitive interface and helpful customer support. (41 reviews) - Users are impressed by YouScan's **powerful analytics capabilities** , enabling them to uncover actionable insights efficiently. (30 reviews) - Users find YouScan's **social listening capabilities** invaluable for monitoring brand mentions and enhancing customer engagement. (30 reviews) - Users find YouScan's interface **exceptionally intuitive** , enabling quick mastery of features and enhancing overall user experience. (28 reviews) - Users appreciate the **intuitive UI and social media coverage** of YouScan, enhancing their monitoring and engagement efforts. (28 reviews) - Features (27 reviews) - Users praise YouScan for its **excellent monitoring capabilities** and intuitive interface, enhancing understanding of customer needs. (26 reviews) - Insights (24 reviews) **What users dislike:** - Users find the **learning curve challenging** , especially with search queries, making it tough for new users to adapt. (19 reviews) - Users find the **difficult learning** curve a challenge, needing time to master YouScan's extensive features effectively. (13 reviews) - Users express frustration with YouScan's **slow performance** when analyzing large data sets, impacting efficiency and usability. (13 reviews) - Users note the **limited features** of YouScan, especially in query counts and data extraction capabilities. (11 reviews) - Users face challenges with **data inaccuracy** due to limited query capabilities and difficulty in cleaning data effectively. (9 reviews) - Users find a **steep learning curve** with YouScan, making onboarding and effective use challenging for newcomers. (8 reviews) - Data Limitations (7 reviews) - Platform Limitations (7 reviews) - Users note the **high pricing** of YouScan, which may not be affordable for all mid-sized companies and professionals. (7 reviews) - Time-consuming Processes (7 reviews) ## YouScan Reviews ### 1. A great, convenient tool for content analysis. Helpful and professional team **Rating:** 5.0/5.0 stars **Reviewed by:** Anna K. | Academy Robert Bosch Fellow, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about YouScan?** Range, flexibility of search settings and options. Ease of learning and navigation. Immediate tech support on demand. Built-in analysis tools that solve many problems and enable focusing on more advanced analysis **What do you dislike about YouScan?** I have not had negative experience working with YouScan so far **What problems is YouScan solving and how is that benefiting you?** Performing time consuming tasks quickly and reliably, enabling me to focus on more advanced analysis as researcher. Offers summary and visualization tools to make the preparation of the final product presentation easier. Ensures ethical data collection, so I do not have to worry about that aspect as researcher. **Official Response from Ramina Blyzniuk:** > Hi Anna! Your positive feedback truly brightened our day! We're thrilled to hear that you love our product 💚 Thanks for your kind words, and we hope you continue enjoying YouScan. ### 2. Effective tool to monitor mentions across various regions and channels **Rating:** 5.0/5.0 stars **Reviewed by:** Mariia K. | Head of Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about YouScan?** MGID uses YouScan to effectively monitor mentions across various regions and channels, which helps us evaluate the effectiveness of our PR efforts and campaigns. YouScan allows us to identify valuable insights, discover new marketing communities and partners, and respond promptly to negative feedback. With its user-friendly interface and extensive coverage, YouScan has become an indispensable tool for our team, helping us stay on top in a constantly changing market. **What do you dislike about YouScan?** We don't have any complaints so far. It works the way we need it to. **What problems is YouScan solving and how is that benefiting you?** Evaluate the effectiveness of our PR efforts and campaigns Online reputation management **Official Response from Ramina Blyzniuk:** > Hi Mariia! We're so happy that you enjoyed our product! Thank you for the positive feedback, it means a lot to us 🥰 ### 3. Excellent tool, monitor, analyze, and alert about relevant topics on social media for the brand. **Rating:** 5.0/5.0 stars **Reviewed by:** Cruz Z. | Media Planner, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about YouScan?** Everything excellent, automate dashboards, real-time metrics, very good support :) **What do you dislike about YouScan?** In my opinion, it is a complete tool. **What problems is YouScan solving and how is that benefiting you?** They helped me create real-time monitoring dashboards, create email and WhatsApp alerts for relevant topics, and in the analytics of configuring keywords for topic monitoring. **Official Response from Ramina Blyzniuk:** > Thank you for your comment! We are glad to know that YouScan is helping you with real-time monitoring, alerts, and analysis, and that you are enjoying the automation of dashboards and assistance. We love to know that you find the tool comprehensive: your satisfaction is our top priority. If you have more suggestions or ideas, we are always here to listen to you. ### 4. Powerful yet affordable social listening **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about YouScan?** What really makes YouScan stand out is how it's priced. Their "Starter" package shows they get what small businesses and startups need – great social listening tools at affordable prices. It's packed with all the essential features but at a cost that's manageable for growing companies. **What do you dislike about YouScan?** YouScan's array of features, while impressive, requires extensive learning for newcomers. The good thing, though, is that they have an online Academy and a Knowledge Base. CS team is also supportive when we have any questions. **What problems is YouScan solving and how is that benefiting you?** YouScan has helped us extract meaningful insights from the noise of social media to find what really matters. In this way, it helps us make better decisions and connect more with our audience through information that helps us create better marketing campaigns that resonate with our audience. **Official Response from Ramina Blyzniuk:** > Hi Ivan! We're thrilled to hear that our affordable pricing and robust features are making a positive impact on your social listening experience. We appreciate your feedback and are here to support you with all the questions that will arise 🙌🏻 ### 5. Excellent value for money **Rating:** 4.5/5.0 stars **Reviewed by:** Wallace N. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about YouScan?** It helped a lot in electoral monitoring, being important for momentary risk analysis and competition analysis. **What do you dislike about YouScan?** Need to subscribe to separate modules. Only this. **What problems is YouScan solving and how is that benefiting you?** Competitor monitoring. **Official Response from Ramina Blyzniuk:** > Hi Wallace! Thank you for your feedback! We sincerely hope that YouScan will continue to serve you well in the future. 🙂 ### 6. The best tool for Customer Insights **Rating:** 5.0/5.0 stars **Reviewed by:** HR M. | -, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about YouScan?** "One of our most valuable tools at HelpCrunch! With its capabilities, we can easily track brand mentions, and monitor sentiment in various platforms. The insights we gather helps us create better strategies and understand our customer better. The integrations are super helpful too, makes us stay connected with the brand mentions 24/7." **What do you dislike about YouScan?** We have not experienced any hiccups! Everything is working out great! **What problems is YouScan solving and how is that benefiting you?** With YouScan, we've been able to significantly improve our customer communication and support. The platform helps us quickly identify and respond to customer feedback, enhancing our service quality. **Official Response from Ramina Blyzniuk:** > Thank you for your kind feedback! 💚 We're thrilled to hear that YouScan has been valuable for tracking brand mentions and monitoring sentiment, helping you improve customer communication and support. We're glad the integrations are keeping you connected seamlessly. We look forward to continuing to delight you! ### 7. The best Social Listening tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about YouScan?** YouScan is a great tool, the image recognition, audio reading, and subtitles have been a great help for our brands and to better identify the conversation. Additionally, everything it does with Insights Copilot helps us save time that we now invest in better strategies. **What do you dislike about YouScan?** I think more towards the topic of the interface, not being able to have a button to pause a topic, the issue of having more items within the dashboards. **What problems is YouScan solving and how is that benefiting you?** Mainly to detect trends in channels that other tools do not have **Official Response from Ramina Blyzniuk:** > Thank you for your valuable comments. We are delighted to know that the functioning of YouScan benefits your agency. Tell us a little more about what you miss in our Dashboards. You can share these details with your account manager or send an email to support@youscan.io. Grateful in advance for your ideas and suggestions! ### 8. “A profound tool for extensive analysis on social media” **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about YouScan?** Very user-friendly and handy tool for different monitoring activities. This tool breaks down discussions on social media into smaller parts which are helpful is invaluable. The system also contains images in the form of heat maps and sentiment analyses which makes it easier for one to decipher complex data. It also has support for many languages that ensure we don’t miss out on any global conversations. **What do you dislike about YouScan?** Would be nice to have a better mobile version. **What problems is YouScan solving and how is that benefiting you?** YouScan helps us understand what people generally say about our company online. We are able to manage our reputation for our company’s image by being proactive with issues relating to trends and emergent ones while adjusting our marketing plans based on customer needs. **Official Response from Ramina Blyzniuk:** > Thank you for your valuable feedback! 💚 To better understand your needs, please share your suggestions for improving the mobile version with personal manager or email us at support@youscan.io. Your insights are instrumental in making YouScan better for everyone. ### 9. Best tool to collect and analyze social media **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about YouScan?** Is a very well designed tool to get the job right and quick, offering lots of features and usability way above what others offer. Some of the best things it has: - a powerful way to make queries, allowing you to add or substract hundreds of words plus with a lot of filters and parameters avoiding irrelevant data - top notch interface (clean, fast, and well organized), with many filters and automatic tags that helps you a lot when you need to analize or classify thousands of posts - creating rules for add customs tags or actions it's easy and powerful helps to improve productivity and reduces costs & time, plus the add-ons you can get for expanded functionality (Copilot AI, brand search in images, etc) - fully customizable dashboards with interactive charts that allows you to show exactly what your brand or client needs to see - both customer success/support and developer teams are excellent, they add new features very frecuently **What do you dislike about YouScan?** Nothing, I've been using it 6 months succesfully. **What problems is YouScan solving and how is that benefiting you?** Reduces processing time and improves insights of what you need to inform to your clients. **Official Response from Ramina Blyzniuk:** > Thank you for your glowing review! 💚 We're thrilled to hear that YouScan has become an integral part of your workflow. We're delighted that our tools contribute to improving productivity and reducing costs and time for you. Your positive comments about our customer success/support and developer teams are truly appreciated. We're committed to continuous improvement, and your feedback motivates us to keep delivering excellence. Thank you for choosing YouScan, and if you ever have further suggestions or insights, we're here to listen. ### 10. Probably one the most agile and performing Social Listening platform **Rating:** 5.0/5.0 stars **Reviewed by:** xavier b. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about YouScan?** I've worked with several Social listening platforms, and YouScan clearly stands out of the crowd - one of the most competitive, affordable tool of the market - accessible to freelancer or small agencies, and for the very same level of performance as other tools (i.e. captured data; retrospective search; large scope of social networks), if not better - Extra value on some channels (like Telegram) overlooked by other SL tools - the key asset of You Scan is a very ergonomical design, making it quick and efficient to explore the data and share insights with clients of partners - Last but not least, an (extremely) reactive and caring Sales team, so that you're never alone in case of questions or extra needs. **What do you dislike about YouScan?** Very intuitive and easy to use for every Social Listening analyst, from beginner to expert user, so really no obstacle or downsides. Adapted for a large perimeter of corporate / marketing issues; only outperformed in specific research projects, requiring an even broader range of analytical tools- but even in this case all data can be exported and thoroughly analysed, mapped etc. **What problems is YouScan solving and how is that benefiting you?** Aggregating relevant social data from a relevant scope of media, through easy-to-use and performing Social Listening tools. **Official Response from Ramina Blyzniuk:** > Thank you so much for your incredibly positive and detailed feedback! We're thrilled that YouScan's functionality, ergonomic design, and attentive Sales team have made a positive impact on your work experience. We're committed to continually providing you with the best social listening tools and are excited to keep supporting you on your journey! ### 11. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Monserrat V. | Analista de datos, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about YouScan?** The ease with which topics, tags, and dashboards can be programmed. And obviously the customer service. **What do you dislike about YouScan?** We still need to keep training the tool **What problems is YouScan solving and how is that benefiting you?** They always help to resolve I would like them to allow modifying the topic once created (sample size) **Official Response from Ramina Blyzniuk:** > Hello, Monserrat! Thank you very much for your comments. We are always delighted to assist you with your monitoring. We have noted the request regarding the change in the sample percentage. We will apply it as soon as it is technically possible. ### 12. Nice tool for analytics of mentions **Rating:** 5.0/5.0 stars **Reviewed by:** Andriy T. | moderation manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about YouScan?** User-friendly interface The possibility of setting tags, dashboards A clear system of logical operators, you can easily create the rule of tag Availability of technical support to help solve problems **What do you dislike about YouScan?** Everything is clear. I don't see any flaws **What problems is YouScan solving and how is that benefiting you?** Thanks to YouScan we can quickly learn about all mentions and discussions of our brand and join to them. We may view mentions of competitors or tranding discussions and prepare a company position on them. **Official Response from Ramina Blyzniuk:** > Hi Andriy! Thank you for your positive feedback! We're thrilled to hear that YouScan is helping you stay on top of brand mentions and engage with discussions effectively 💚 ### 13. YouScan and Axis **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Analista de Comunicação e Diretora de Arte, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about YouScan?** Facilitate the routine of news searching during the workday, and also be able to generate reports about the company itself for metrics analysis. **What do you dislike about YouScan?** The only thing that is not yet in the best mode for use is the date configuration for searches. **What problems is YouScan solving and how is that benefiting you?** Optimizing the news search time **Official Response from Ramina Blyzniuk:** > Thank you for your feedback! We are happy to know that YouScan is helping you and your team optimize time during monitoring. Please let us know exactly what is missing in the date selection. Write to your account manager or send an email to support@youscan.io. We will be available to listen to and consider your suggestions for our platform. ### 14. YouScan is the best social media platform yet **Rating:** 5.0/5.0 stars **Reviewed by:** Ann S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about YouScan?** YouScan was built for discovery of social media trends and conversations. Most social media tools were intended to manage the users accounts, not find what is trending or particularly important to the user. The ability to analyze images is very helpful and may be unique to YouScan. The customer service and support is first-rate. The platform keeps evolving to incorporate new platforms and technologies, including AI for content discovery. **What do you dislike about YouScan?** It's not inexpensive, but then quality comes with a price tag. Make sure you'll utilize it well before committing to it. **What problems is YouScan solving and how is that benefiting you?** YouScan allows us to see all the major - and minor - social media platforms in one place. No more checking this Twitter (now X) or that Facebook feed to see what is being discussed. It's a major time saver and valuable tool for our staff. **Official Response from Ramina Blyzniuk:** > Thank you for your kind words! We're thrilled that you appreciate YouScan's focus on social media discovery and trend analysis. Your feedback about our customer service means a lot to us. We're grateful for your support and glad you find value in our evolving platform. ### 15. Best social listening tool for a communications project **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about YouScan?** We benefit greatly from the scope, flexibility and, most importantly, the support provided by YouScan. **What do you dislike about YouScan?** Nothing major to mention, some issues arise during the work with the platform, but thanks to YouScan support they are changed rapidly, for example, the addition of important fields into the Excel files. **What problems is YouScan solving and how is that benefiting you?** We create a lot of communication materials and it is critical to keep track of them, figure out the audience response, react to emerging topics, and conduct crisis management. **Official Response from Ramina Blyzniuk:** > Thank you for your feedback!🤩 We're glad to hear that YouScan's comprehensive support and flexibility are benefiting your communications projects. Please continue sharing your ideas and experiences—they help us improve and become even better! ### 16. Properly, professionally and efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about YouScan?** Easy to use, intuitive interface, quick response of technical support **What do you dislike about YouScan?** All difficulties are quickly eliminated with the help of support **What problems is YouScan solving and how is that benefiting you?** Operational monitoring of the information field **Official Response from Ramina Blyzniuk:** > Thank you for your kind comment, and we hope you continue to find value in YouScan! 💚 Our support team is always available and eager to assist you. Please don't hesitate to reach out, we would be delighted to lend a helping hand. ### 17. Great and affordable social media listening tool **Rating:** 5.0/5.0 stars **Reviewed by:** Maria f. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about YouScan?** It has all the capabilities we need for efficient social listening - excellent coverage of social data, an easy-to-use interface, automatic alerts, and smart filtering of relevant social media mentions. Their “Starter” pricing package makes it all affordable for smaller businesses and startups. **What do you dislike about YouScan?** You must learn how to write the search query to ensure you have the most relevant results. But honestly, this applies to all other social listening tools I tried. YouScan team has also been very helpful in setting up our queries, so I can’t say we had some issues here. **What problems is YouScan solving and how is that benefiting you?** YouScan helps us collect customer feedback and opinions about our product that we can act upon, i.e., when developing new product features or tuning our marketing messaging. **Official Response from Ramina Blyzniuk:** > Hello Maria! Thank you for your positive feedback! 💚 We're delighted to be a valuable tool in collecting customer feedback, helping you enhance your product features, and refine your marketing strategies. We appreciate your understanding about query setup, and we're glad our team could assist you. If you ever have more queries or need further assistance, we're being happy to help! ### 18. YouScan logo recognition addon is an excellent solution. Very satisfied with the functionality. **Rating:** 5.0/5.0 stars **Reviewed by:** Mitja K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about YouScan?** Best support team! Daria, Andrew, Ramina - thank you for all your help! You are the best! Best Customer Success Manager ever = Valeriia:) **What do you dislike about YouScan?** Sometimes we have a problem with mentions from specific forums, but support always helps us in real time. **What problems is YouScan solving and how is that benefiting you?** History collection for analysis. **Official Response from Ramina Blyzniuk:** > Hi Mitja! Thank you so much for your kind words and recognition of our support team! We're thrilled to hear about your positive experience 💚 Remember, our support team is always here to assist you whenever you need us. We're committed to ensuring your success with YouScan. ### 19. Helps us stay aware and proactive in responding to customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Maria . | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about YouScan?** YouScan collects data from multiple sources, not just limited to social networks but also including blogs, forums, and news platforms. The alert feature is the best for our team, notifying us in real time about any pressing issues or mentions that require immediate attention. The filtering functionality is comprehensive and user-friendly, allowing us to quickly sort through various publications across different dimensions – user feedback types, sources, languages, mention topics, and trends. **What do you dislike about YouScan?** The tool seems to meet our needs effectively. **What problems is YouScan solving and how is that benefiting you?** YouScan has become an essential part of our customer support strategy. It helps us stay aware and proactive in responding to customer feedback, tracking how attitude towards our service has changed over time, and spot some industry trends. The tool's efficient alert and filtering systems have streamlined our workflow. ### 20. Powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about YouScan?** Accuracy and speed working together for my good. **What do you dislike about YouScan?** Price is the negative point, by far. But it´s worthy. **What problems is YouScan solving and how is that benefiting you?** Monitoring and preventing crises, showing costumers reviews, providing metrics and statistics. **Official Response from Ramina Blyzniuk:** > Thank you very much for your feedback! We are delighted to know that our services are helping you in your work. Your satisfaction is our priority, and we look forward to continuing to support you in the future. If there's anything more we can do for you, please let us know! ### 21. Clear doubts **Rating:** 4.5/5.0 stars **Reviewed by:** Joselyn R. | Media Business Intelligent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about YouScan?** that helps me perform conversation analysis quickly **What do you dislike about YouScan?** That it takes a long time in data collection **What problems is YouScan solving and how is that benefiting you?** They have helped me with several problems in a very effective communication **Official Response from Ramina Blyzniuk:** > Thank you for your comment. Please write to your manager or to us at support@youscan.io with a bit more detail about which data collection has taken you a long time. We will be happy to help you check everything so that your work with the system is productive and pleasant. ### 22. Wonderful Social Listening Tool with user-friendly interface and variety of useful features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about YouScan?** My team and I have utilized YouScan for over a year to monitor social media, addressing both crisis listening and regular monthly brand performance reports. Notable strength of YouScan is its highly user-friendly interface, enabling us to swiftly process a large number of mentions. This allowed us to stay abreast of trending topics and define the prevailing sentiment within online discussions. Additionally, the tool allowed us to create reporting dashboards directly within the platform, saving us significant time as information was automatically updated according to the specified needs for each report. We also leveraged YouScan's AI capabilities to automatically filter out irrelevant mentions. In summary, YouScan stands out as an exceptional social listening tool with extensive media coverage, offering users the necessary instruments to achieve diverse marketing objectives. **What do you dislike about YouScan?** We are looking forward to see more widgets in the reporting dashboards to better visualize our findings. **What problems is YouScan solving and how is that benefiting you?** Our primary focus with YouScan is on monitoring the tone of conversations, identifying emerging trends, tracking the volume of online discussions related to our topics of interest, and pinpointing the most engaging posts and publications mentioning our brands. I can confidently say that YouScan exceeded our expectations in meeting all these requirements. **Official Response from Ramina Blyzniuk:** > We're so happy that you enjoyed our product! Thank you for the positive feedback, it means a lot to us. Kindly discuss specific widgets with your manager, providing detailed insights on their desired features and functionality. Clearly outline how these widgets can enhance specific tasks, ensuring a more comprehensive understanding of your preferences and needs. We look forward to consistently delighting you with the exceptional performance of our system! ### 23. Co-operative customer service **Rating:** 4.5/5.0 stars **Reviewed by:** 🐰🕳️ Hashem E. | Procurement and Talent Specialist, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about YouScan?** The customer service were very supportive. **What do you dislike about YouScan?** I would have liked to have the ability to include a wildcard* inside the quotation. **What problems is YouScan solving and how is that benefiting you?** Insights for audience intelligence. It helps me by providing a platform for using large social listening queries. **Official Response from Ramina Blyzniuk:** > Hi Hashem! Thank you for your feedback! 🥰 We appreciate your suggestion regarding the wildcard feature and will consider it for future updates. Your insights are valuable to us as we strive to improve our platform. ### 24. The best customer support I've ever met **Rating:** 5.0/5.0 stars **Reviewed by:** Alena K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about YouScan?** Youscan offers a plethora of tools designed to provide you with the insights you truly need! What's even more amazing is that you won't have to spend your time searching for ways to obtain these insights. Instead, you can simply inquire with the Support team through the chat. To be honest, this is the most exceptional support team I've ever encountered - their responses usually come within a maximum of 10 minutes. Hence, I'm confident that while working with Youscan, whenever I have another question about accessing additional data, the response will be very quick. Furthermore, they provide detailed instructions on how and where to find the specific data you require. It's truly perfect! **What do you dislike about YouScan?** The tool may seem a bit too complex at first glance, but as I said, the support team makes everything so you do not need to dive so deeply into the settings, it is enough to chat with them. **What problems is YouScan solving and how is that benefiting you?** Set clear goals for the Brand&Comms team See the progress in word-of-mouth mentions Be the first who sees the publications in the media Get mentions in the media that would not have been seen by Google Alerts Analyse competitors, and get inspiration from them ### 25. obtaining feedback to study customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Inna B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about YouScan?** helps to quickly respond to feedback and resolve customer issues, understand general sentiment and trends **What do you dislike about YouScan?** It would be nice to be able to add even more competitors to analyse (currently limited to 4) **What problems is YouScan solving and how is that benefiting you?** Solve customer problems and improve the bank's image on social media, collect insights to improve the bank's services **Official Response from Ramina Blyzniuk:** > Hi Inna! Thank you for your feedback! 😊 We are very happy to hear that YouScan is instrumental in enhancing the bank's image and uncovering valuable insights. To monitor more competitors, you can extend your account and switch to a bigger pricing plan. Feel free to reach out to us at support@youscan.io, and we'll be happy to assist you further 🙌🏻 ### 26. Experience for using YouScan in Social Medio monitoring for Corporate Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about YouScan?** 1. Ability to track massive data (including retrospective posts). 2. Opportunity to launch YouScan for needed period, for example, to pay only for 1 needed month, instead of annual monthly fee. 3. Good accounting team, which will contact you for QBR sessions and optimization of your specific account. **What do you dislike about YouScan?** 1. It is not only for YouScan but for all other SM monitoring systems: new posts are not displayed in the system immediately, it can take from 1 to several hours (to neutralize the negative, when instant verification and reaction is needed, this is not suitable). 2. Not always correct tracking of post tonality (in order to be sure of positive-negative-neutral tonality for the post or comment, you have to read the post by yourself - you can not rely on automatic system regarding content tonality). **What problems is YouScan solving and how is that benefiting you?** Monitoring of the client's environment in the targeted region: end consumers, ecosystem partners, official media, and government institutions. ### 27. All-in-one solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about YouScan?** YouScan earns a solid 10 from me for its remarkable user-friendliness and a wealth of filtering options. These filters are incredibly handy, allowing me to precisely select and focus on specific points of interest. Our team uses YouScan for a variety of purposes, such as brand management and classic SML, but my task is business development. I am looking for new leads using a wide topic with mentions from people looking for recommendations of similar services. That's why AI-powered filter categories are critically important, allowing me to effortlessly eliminate promotional content, ensuring we only engage with relevant content from real, interested people. As the next steps, we plan to hire even more people for comment responses. With additional resources, we aim to broaden our language and country coverage for inquiries. So far, we've identified 12 promising leads through this tool during just one month of using it. YouScan has proven invaluable, with the potential for further enhancements in the future. **What do you dislike about YouScan?** I would appreciate a feature that lets me label responses as "processed" and instantly view the volume of responses transferred to the processed section for the day, categorized by each manager's contribution. **What problems is YouScan solving and how is that benefiting you?** We are finding suitable content through YouScan and using in to increase our brand awareness. ### 28. One of the best solutions for social listening in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Rene M. | Digital Marketing Expert, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about YouScan?** The integration of AI for obtaining insights and the recognition of images and videos are major differentiators compared to other platforms in the market, as well as their customer support. **What do you dislike about YouScan?** The configuration of filters and labels can be confusing. **What problems is YouScan solving and how is that benefiting you?** Being able to monitor what is said about the brand in real time and the ease of obtaining valuable insights. **Official Response from Ramina Blyzniuk:** > Thank you very much for your positive feedback. We are delighted to hear that YouScan is one of the best solutions for social listening on the market for you. Your success is our priority, and we look forward to continuing to support your social listening needs. Thank you again for trusting YouScan. ### 29. Great for regular brand monitoring! **Rating:** 4.5/5.0 stars **Reviewed by:** Kate I. | Social Media Services Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about YouScan?** A very simple design and color scheme. When the reporting period comes, you spend up to 8h daily monitoring, tagging and sorting. The UI is very simple on the eyes, doesn't add to the strain and overall comfortable to work with. On top of that, the smart tagging thing helps discart irrelevant mentions very quickly and there's a very convenient side bar on the right to sort by popular words (very helpful to tag a multiple similar mentions at once!). **What do you dislike about YouScan?** Language recognition, specifically for cyrilic languages sometimes is not 100% accurate. **What problems is YouScan solving and how is that benefiting you?** Brand & Competitor monitoring is super easy and convenient! **Official Response from Ramina Blyzniuk:** > Thank you very much for your feedback! We're delighted that YouScan is making brand and competitor monitoring easy and convenient for you. And pleased that you found the performance of our smart tags noteworthy.

 We understand the importance of accurate language recognition and are actively working to improve it. 

 Your feedback helps us enhance our services, and we're committed to providing you with the best experience possible.
 ### 30. Incredible insights **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo R. | Chief Accounts Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about YouScan?** The automation functionalities, power to gather data and the recent addition of AI to help find insights.Customer support is best in class **What do you dislike about YouScan?** Nothing really, maybe make a more obvious and quick way to find all the options. There are many, but like any complex tool, it takes time to master **What problems is YouScan solving and how is that benefiting you?** Monitorin my client's competitive performance, monitoring crises and finding opportunities in the market, as well as analyzing improvement opportunities in customer satisfaction **Official Response from Ramina Blyzniuk:** > Leonardo, you made our day with your positive feedback! 🙌🏻 We are so happy to read that you loved our product. Thank you for a nice comment, and we hope you'll continue to enjoy using YouScan. ### 31. Great Social and Video Content Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Nic D. | Associate Consultant, Enterprise Information Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about YouScan?** Their integration of video platforms like TikTok and its user friendly interface. **What do you dislike about YouScan?** The data and query caps would occasionally bottleneck data. **What problems is YouScan solving and how is that benefiting you?** YouScan's social media analytics and access to verbatims helps our team give marketing performance insights and identify influencer content synergies. **Official Response from Ramina Blyzniuk:** > Hi Nic, Thank you for sharing your feedback with us! It's great to know that YouScan helps you with so many tasks. 💚 Regarding the size of your queries and data, this is where our Data Sampling feature comes in handy. Additionally, our support team will always be happy to assist with any questions you may have! Feel free to contact us at support@youscan.io. We are always here for you! ### 32. We enjoy working with the YouScan product and team **Rating:** 5.0/5.0 stars **Reviewed by:** Evgenia B. | Country Manager (USA), Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2023 **What do you like best about YouScan?** We like all the tool's monitoring capabilities, and we know that we can rely on the data and analytics when making decisions. We like how the data is organized and how we can create our dashboards and reports. Another outstanding feature is the AI assistant, which analyzes the data set for us and answers our questions. Lastly, we enjoy this partnership because the YouScan team provides exceptional service at all levels and valuable educational content (e.g., articles, webinars, and certification programs). **What do you dislike about YouScan?** I don't have anything to add here, we're pretty happy with this choice. **What problems is YouScan solving and how is that benefiting you?** YouScan covers all our monitoring needs: while using it we're always aware of the newest discussiopns of our product or related products, we can easily identify and follow influencers, identify customer needs, market trends, keep an eye on metrics and even find new leads sometimes, though it's not the main use case for the tool. ### 33. Helps us make data-driven decisions to help brands grow. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander B. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about YouScan?** The amount of data itself and the flexibility of its use, filtering, demonstration, and reporting. Whatever perspective is needed, we can have it and provide the reporting to our client to support our recommendation and strategy with data and monitor progress and results. We fell in love with Insights Collaboration because its intelligent and accurate conclusions save us a lot of time looking for insights. **What do you dislike about YouScan?** We get what we need out of the tool. We don't have any major complaints, but we always give our manager and support team ideas about what else we would like to see in the tool, and YouScan is constantly evolving. **What problems is YouScan solving and how is that benefiting you?** We're a digital marketing agency that helps our clients grow and engage their audiences, and YouScan is a tool that simplifies the brand's reputation and audience audit, providing important data about its strengths and weaknesses, customer profiles and feedback, top sources, influencers, etc. Armed with this data and our professional expertise, we can provide even more value to our clients. ### 34. Valuable audience analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Valeria R. | Communications Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about YouScan?** YouScan provides us with valuable information about businesses and audiences of our customers, and their competitors as well. Data is easy to play with, as the system has multiple tools to customize and clean up the massive, build dashboards or download the report. We also enjoy asking a newly introduced AI-assistant Insight Copilot different questions. and his answers are always to the point. **What do you dislike about YouScan?** We can't get some types of information about the audience from the monitoring tools due to the protection of personal data and the limitations on the social media side. We would love more details, but we understand and accept the limitations. Nevertheless, the information we get is very useful. **What problems is YouScan solving and how is that benefiting you?** As we work with our clients, we gather as much information as possible to understand their business and the types of people who could benefit from their products and services. YouScan provides us with this information: shows audience analysis, key customer pain points, overall brand reputation, which helps us find insights and create the best strategy for the customer's business. ### 35. Excellent Product for Quick Social Media Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Matt A. | Senior Social Media Intelligence Consultant, Enterprise Information Management (EIM), Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about YouScan?** The customer support was outstanding and they were always very prompt with providing questions to help address new innovative ways to use the product. The product is definitely one of the most user-friendly tools on the market ---- they also have a unique ability to filter by age groups that other tools in the marketspace don't currently offer. **What do you dislike about YouScan?** I didn't experience anything negative experience while using the product **What problems is YouScan solving and how is that benefiting you?** We helped provide data to various clients **Official Response from Ramina Blyzniuk:** > Hi Matt! Thank you for share your experience! We're delighted to hear that our customer support stood out for you 🤗 It's fantastic to know that you find YouScan to be one of the most user-friendly tools on the market, and we're pleased to offer a unique age group filtering feature. Thank you for choosing YouScan! ### 36. Really user-friendly and useful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Tatyana F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about YouScan?** Our overall experience with YouScan is positive. We are particularly delighted with the rapid integration capabilities offered by YouScan, notably when integrated with Zendesk. In fact, this swiftness in integration was the primary motivating factor behind our decision to switch to YouScan. Furthermore, the streamlined filtering of the main mention stream has proven to be highly effective and user-friendly, especially in the context of generating precise Excel reports. **What do you dislike about YouScan?** It would be great to have coverage for Quora, since our product is officially mentioned there and some crisis situations might arise there as well, which we would be happy to identify timely. **What problems is YouScan solving and how is that benefiting you?** Timely reaction to potential crisis situations. ### 37. A fantastic tool that greatly aids us in our insights projects **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about YouScan?** In today's digital world, understanding how customers behave is crucial. Examining the language they use and how, when, and where they talk about specific topics is incredibly valuable for us researchers. The support YouScan offers, via individual meetings and the help you can get directly online via chatbot, is truly exceptional, ensuring that assistance is readily available whenever you need it. **What do you dislike about YouScan?** nothing, I am really happy with the tool and what it offers **What problems is YouScan solving and how is that benefiting you?** Hearing the voice of the customers **Official Response from Ramina Blyzniuk:** > Thank you so much for your review! We truly appreciate your kind words. It's fantastic to hear that YouScan is meeting your needs and providing valuable insights into customer behavior 💚 Rest assured, we're committed to continuing to support you every step of the way. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're happy to help! ### 38. Very satisfied with the possibilities of this service **Rating:** 5.0/5.0 stars **Reviewed by:** Viktoriia H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about YouScan?** I use Yuscan services for the past two months and I must say, I'm incredibly impressed with their offerings. From the get-go, I was struck by the breadth of their monitoring capabilities. It cover not only online media, also monitor a wide variety of blogpost, forums, reviews, social media (Facebook, Twitter, Instagram, YouTube, TikTok), etc. What really sets Yuscan apart though, is their dedication to customer support. I've reached out a few times with questions and have always received prompt, thorough and friendly responses. It's clear they not only value their customers but are also deeply knowledgeable and passionate about what they do. **What do you dislike about YouScan?** I have nothing to say. I am very satisfied with capabilities. It's a pity that Youscan does not have television and radio monitoring, this would significantly expand the functionality of their service. **What problems is YouScan solving and how is that benefiting you?** I work in a medical laboratory and we needed to quickly track customer feedback in order to respond in a timely manner. In manual mode, it took a lot of time and was not efficient. Very often we found discussions that were already in full swing, or that could have been avoided if we reacted in time. In this case Yuscan helped us a lot, we saw that feedback is also left on the forums. We were also able to see posts on social networks where there was no tag company, only the name. The service proactively notifies me when key words or phrases are mentioned, allowing me to respond in a timely manner to any situation. I feel much more aware and ready to act on potential crises or opportunities. We also use Yuscan to monitor competitors. This gives us the opportunity to find out what topics they communicate about and what channels they use. The user interface is intuitive, presenting complex data in a clear, easy-to-understand manner. Dashboards can be customized to highlight the most relevant metrics for report. ### 39. Very convenient and highly sophisticated tool **Rating:** 4.5/5.0 stars **Reviewed by:** Roman F. | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about YouScan?** The amount of mentions it can collect and variety of ways to do it **What do you dislike about YouScan?** Some mentions take a bit longer to collect **What problems is YouScan solving and how is that benefiting you?** Allows to clearly understand what consumers are saying about my company **Official Response from Ramina Blyzniuk:** > Thank you for sharing your feedback!
We're delighted to assist you in uncovering valuable insights about your company. And glad to hear that YouScan's extensive mention collection and versatile options are valuable to you.
 We're here to help! ### 40. Working with YouScan is like having a friend and a smart partner on your side **Rating:** 4.5/5.0 stars **Reviewed by:** Rocio G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about YouScan?** The amazing posibilities to track trend apps like TikTok and the perfect following of Lina and her team. **What do you dislike about YouScan?** I think I´t can improve the analysis with AI to simplify the reporting o to find unusual things, insights, etc. **What problems is YouScan solving and how is that benefiting you?** YouScan it´s helping us to track whats going on besides ours campaigns and finding us insight to take advantege of and improve our comunications. **Official Response from Ramina Blyzniuk:** > Hello Rocio! We're delighted to be your trusted friend and partner in tracking trends! It's great to hear that you have excellent support from Lina and the team. 🥰 We're committed to enhancing our features, including AI analysis for streamlined reporting and discovering insights, and we're grateful for your valuable input. ### 41. Incredibly useful and so easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Marco C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about YouScan?** Very easy to create the query, to identify situations, and to find the insights I am looking for. Excellent customer support. **What do you dislike about YouScan?** When searching for information, it may happen that you unintentionally exceed the number of "searches." This can be a problem and you might run out of resources sooner than expected. **What problems is YouScan solving and how is that benefiting you?** Identification of potential problems in our clients' social media. **Official Response from Ramina Blyzniuk:** > Thank you for sharing your comments. We are pleased to know that you find our platform easy to use for creating queries and extracting valuable information. Your success is our priority! ### 42. Global brand monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Valeriia K. | Chief Business Development Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about YouScan?** "Geography and sources - we use YouScan for all our regions and languages and it's very convenient. Competitor analysis Ease of use; clear data The support is fantastic! They always help us with what we need and proactively offer improvements." **What do you dislike about YouScan?** Can't think of anything in particular that we don't like about YouScan, as they are very attentive to feedback and constantly evolving. **What problems is YouScan solving and how is that benefiting you?** We are expanding internationally and working to provide our customers with top-notch services. Hence, we must keep up with trends, research the market and customer pain points, and study our competitors. That's why we need a monitoring tool, and we've chosen YouScan for its industry-leading technologies, reasonable pricing, and perfect customer service. ### 43. ChatGPT-powered Insights Copilot simplified our monitoring routine **Rating:** 5.0/5.0 stars **Reviewed by:** Valeriia D. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about YouScan?** Insights Copilot, sentiment and aspect analysis, advanced filters, audience insights capabilities. **What do you dislike about YouScan?** In addition to monitoring, it would also be useful to have posting and reply functions in the system. **What problems is YouScan solving and how is that benefiting you?** We need to understand our client's business, competitive advantages, market niche specifics, etc. in order to create the right SMM and digital marketing strategy for them. We use several sources to get this information, including YouScan monitoring. In the past, we had to look for some of the insights on our own, even though the system provides a dashboard and metrics. But after the release of Insights Copilot, all we need to do is create monitoring topics and then ask the AI assistant for SWOT analysis, competitive advantages, customer pain points, etc. Works like magic! ### 44. Perfect tool to find valuable insights **Rating:** 5.0/5.0 stars **Reviewed by:** Vadym R. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about YouScan?** YouScan helped us improve the quality of insights we are getting about our customers and the market in general. Its smart capabilities (e.g., filters and sentiment analysis) significantly reduced the time we spent on data analysis. We also really like Custom Dashboards - it's very convenient to set up all the required graphs and share the dashboard with our colleagues so everyone is on the same page. **What do you dislike about YouScan?** We were afraid that the onboarding would take a lot of time for our team since we have a lot of users who are currently using YouScan but their onboarding service and the overall customer support team is amazing, we really appreciate their help. **What problems is YouScan solving and how is that benefiting you?** We are using YouScan to monitor the feedback about our brand, our competitors, and the market overall. It helps us to manage our brand reputation, find new ideas for product development, and see how we can improve our offerings. ### 45. The Game-Changer in Brand Monitoring and Crisis Management. **Rating:** 4.5/5.0 stars **Reviewed by:** Serhii P. | Media Relations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about YouScan?** YouScan has streamlined and improved our brand monitoring process. Its advanced filtering and sorting capabilities have automated much of this work, allowing us to focus on the most impactful brand mentions and quickly identify crises and non-direct customer complaints. The broad coverage across platforms provides a holistic view of brand mentions that help identifies both risks and opportunities. For example, YouScan alerted us to an essential mention of our brand's technical issues on a significant Twitter account. Without YouScan, We would have missed this critical mention entirely. YouScan's analytics and visualization tools provide actionable insights into brand perception and trends. Customizable dashboards and widgets also offer a helpful overview of ambassadors and detractors. I highly recommend YouScan for any brand looking to level up its monitoring capabilities. **What do you dislike about YouScan?** Sentiment analysis for the UA language is not yet entirely accurate, but we understand that improving AI is an ongoing process and that technology is not flawless in general. **What problems is YouScan solving and how is that benefiting you?** Track brand awareness, monitor crisis situations ### 46. FEATURES **Rating:** 4.5/5.0 stars **Reviewed by:** sahir k. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about YouScan?** Competitive SML tool that provides great coverage and functionality. Along with the basic package, we use YouScan's add-ons such as Audience Insights, API, and Custom Dashboards. The full suite of features helps us automate many processes like streamlining data into our own BI tool, analyzing audiences/ data sets and presenting data visually to share with clients. It's worth mentioning their recent development of Insights Copilot (ChatGPT assistant). It helps summarize data in a few clicks and automate certain monitoring processes. **What do you dislike about YouScan?** their Tagging feature needs bit of improvement. **What problems is YouScan solving and how is that benefiting you?** It helps us measure trends, and media brand presence, and provide clients with timely reports. ### 47. Great one for social media monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Khrystyna Y. | Junior Marketing Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about YouScan?** Geo and supported languages, wide sources coverage, so we can get the info from anywhere we need. Analytics and reporting capabilities, recently introduced AI assistant. **What do you dislike about YouScan?** We have no significant comments on the work of the system. As with any product, YouScan evolves: it offers new options and eliminates bugs in its operation. **What problems is YouScan solving and how is that benefiting you?** We're 100% committed to providing the best experience for our customers, and we want to keep attracting new ones. So with YouScan, we monitor the public feedback on our and the competitors' performance, as well as discussions related to choosing service providers. This way, we're able to identify customer pain points that we need to address or potential leads that we can offer our service to. ### 48. Helps us stay on top of all market events and trends **Rating:** 5.0/5.0 stars **Reviewed by:** Tetiana B. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about YouScan?** Global geography, over 200 supported languages and tons of sources so we don't have to worry about monitoring all our regions or adding new markets. Automatic notifications. Took us minimal time to start using the tool. Excellent customer service **What do you dislike about YouScan?** Some regional/niche sources are not included by default, to add them to monitoring you should submit request through customer service **What problems is YouScan solving and how is that benefiting you?** We help our clients grow their businesses worldwide and stay tax compliant. In addition to monitoring our own brand mentions, we monitor keywords to see what's new in our market, which enables us stay on top of market news and trends and provide the most up-to-date tax solution. ### 49. Great channel coverage and super easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about YouScan?** We are most satisfied with the coverage that YouScan provides. We initially came to monitor TikTok, and the platform performed exceptionally well in this regard. The metrics and monitoring tools offered by YouScan were sufficient for our needs, with one minor exception being TikTok comments. However, this has already been addressed and implemented. **What do you dislike about YouScan?** We'd love to see a full list of all hashtags used by users within a topic, with filtering options. The word cloud falls short for our needs, as it shows only a limited number of hashtags. Another quirk is the duplicate post collection, which skews our data. Historical data can also take a while to be collected. **What problems is YouScan solving and how is that benefiting you?** TikTok data collection ### 50. Great experience with YouScan's cutting-edge capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Ricky B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about YouScan?** Over the years that Navico Group has been using YouScan, we have been extremely impressed with its features and customer service. The visual insights capability is incredibly valuable, providing me with a quick and easy way to understand the data. The logo recognition capability is also a very insightful and powerful tool, making it easy to track specific brand mentions even when your brand may not be explicitly mentioned. But what really sets YouScan apart is its quick, knowledgeable, and friendly team. They are always available to answer any questions I have and are very helpful in guiding me through the platform, projects, and more. Overall, I highly recommend YouScan to anyone looking for a powerful and user-friendly social media listening tool. **What do you dislike about YouScan?** As with all software, sometime's there can be bugs but the team are very quick to respond and fix. **What problems is YouScan solving and how is that benefiting you?** Being able to track your brand presence in the digital space allows you to understand how you brand is faring up against the compeition and implement actions to counter/get ahead. ## YouScan Discussions - [What is YouScan used for?](https://www.g2.com/discussions/what-is-youscan-used-for) - 1 comment, 1 upvote - [View YouScan pricing details and edition comparison](https://www.g2.com/products/youscan/reviews?filters%5Bnps_score%5D=5&page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A42%3A47+-0500&secure%5Bsession_id%5D=433d3206-124d-451e-bef4-098d307d5373&secure%5Btoken%5D=611bc59fb3019087575df89d989ea21ec69bffc9cf32570275248ccfd9e6e09d&format=llm_user) ## YouScan Integrations - [API](https://www.g2.com/products/api/reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Lovable](https://www.g2.com/products/lovable/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## YouScan Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Media Channels** - Broadcast Media - Print Media - Online Media **Audiences** - Audience Insights - Influencer Identification - Buyer Personas - Segmentation **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Brand Signals** - Comparison - AI - Brand Health **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Geographic Coverage** - Local Media - National Media - International Media **Data Analysis** - Network Analysis - Dashboards - Visualizations - Advanced Filtering **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Brand Analytics** - Trend Analysis - Tracking **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Administration** - Marketing Integrations - Ad Integrations - Data Exporting **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Social Media Integration **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Generative AI** - Generative AI **Agentic AI - Audience Intelligence Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Multi-Channel Marketing - Approval Process Control - Reporting & Statistics - Data Visualization - Real-Time Data - Content Library - Press Release Builder - API - Monitoring - Multi-Channel Distribution - Data Import/Export - Press Monitoring - Email Distribution - Social Media Monitoring - Search/Filter - Media Monitoring - Auto Update - AI Copilot **In-House Management** - Employee Performance - Team Workflow **Generative AI** - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - 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