What I value most about YourCX: an intuitive editor that allows you to quickly create any survey, easy distribution methods that get your surveys to respondents without unnecessary complications, and real-time results that can be analyzed immediately. In addition, great contact with the support team and quick responses mean that work never comes to a standstill. Precise tools for data analysis and segmentation, as well as flexible, fast reporting, allow you to draw conclusions and optimize your activities in no time. Review collected by and hosted on G2.com.

Although YourCX is very functional, I noticed a few drawbacks: the interface could be more attractive, and using advanced features sometimes requires technical support from YourCX. Review collected by and hosted on G2.com.

Platform is useful, gives us all answers we needed. We're able to analyze results of all surveys in a minute and when we don't know something we can get help from always available customer support. Review collected by and hosted on G2.com.

A little bit outdated look, but on the other way it's realy easy to use Review collected by and hosted on G2.com.

AI solutions are really helpful every day. Insights, anonymisation, AI reports are easy to use and helpful Review collected by and hosted on G2.com.

I don't know, maybe faster updating of support pages Review collected by and hosted on G2.com.

As an executive sponsor, I appreciate YourCX.io for its advanced analytics and real-time results, which have greatly accelerated strategic decision-making based on customer data. Review collected by and hosted on G2.com.

The interface may seem complicated to new users. Review collected by and hosted on G2.com.

A simple tool - you can conduct quantitative research yourself, receive alerts about feedback, and analyze the emotions of users answering open-ended questions. I've been using it for two years now, and it's constantly evolving, offering new features. The support is great too, although the tool is so simple that I rarely need it. Review collected by and hosted on G2.com.

Some of the functions I use less frequently are hidden, and are sometimes difficult to find in the panel or to customize for myself - then I usually use support and the problem is quickly resolved. Review collected by and hosted on G2.com.

YourCX is a tool creating online surveys using advanced scenarios, collecting quantitative and qualitative feedback on the website (content, functionalities, changes) as well as purchasing processes and paths. In play.pl we use it to monitor processes, shopping paths optimization and to support design team in creating new functionalities through the verification of research hypotheses. Your CX enables 360-degree view of user's behavior (better understanding of prospects/customer paths) , gives us insights for business, benchmark to competitors and even technical information (such as errors). And last but not the least: The Team is great! Professional, very supportive and flexible. Highly recommended! Review collected by and hosted on G2.com.

As the product is constantly being developed there is not enough time to use all the functionalities:) Review collected by and hosted on G2.com.

YourCX is user-friendly for implementing surveys. Once you’ve created a survey template that you’re satisfied with, it can be easily adapted and edited for future projects. Personally, I’ve built a survey and used it weekly, only needing to change minor details like the title, location, and names to fit each project.

After taking an online training session provided by my employer, I felt comfortable and excited to use this software for my work. The customer support has been outstanding, offering additional help sessions or guiding me to the right answers.

I have nothing but positive things to say about this product. Review collected by and hosted on G2.com.

I haven’t encountered any issues while using YourCX. It has become my go-to software. Review collected by and hosted on G2.com.

The interface impressed me; it allows me to view my customers’ experiences from different perspectives. It simplifies my work by summarizing all the surveys we receive into easily understandable data. Moreover, their consistent innovation culture and helpfulness are highly positive. Review collected by and hosted on G2.com.

They are constantly evolving and adding new functionalities, but should we dislike because of it? Review collected by and hosted on G2.com.

I love the team's openness and listening to my needs, the great support and the great amount of information about the customer's experience that I get thanks to this tool. Review collected by and hosted on G2.com.

There is nothing I don't like, because over the years we've been working together, the team has listened to my needs and quickly removed what bothered me and added what was missing. Review collected by and hosted on G2.com.

A very good tool that allows you to learn about your customers' needs and problems.

The YourCx panel offers many options for configuring survey research.

You start with a small project, one survey and end up with something big, you manage many surveys and have access to a lot of valuable information.

You can always count on an experienced team. They always help in configuring the research, answer every question and patiently explain technical aspects. Review collected by and hosted on G2.com.

In my opinion, the panel could be more intuitive. It is constantly developing, so I think that over time it will become more and more user-friendly. Review collected by and hosted on G2.com.