# YourCX Reviews **Vendor:** YourCX **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 5.0/5.0 **Total Reviews:** 25 ## About YourCX YourCX stands out as a comprehensive tool for CX (Customer Experience) and EX (Employee Experience) research, providing research teams with flexible and advanced support in data analysis. The YourCX platform is often compared to a “Swiss Army knife” – its research tools are indispensable in complex and dynamic situations where fast and accurate analysis of user experiences is needed. With a wide range of features such as reporting, alerts, integrations with other systems and technical support, YourCX helps teams precisely identify problems and design more relevant interventions. Customer references underline the high level of professionalism of the YourCX team and their willingness to act proactively, thanks to which organizations are able to quickly adapt to changing market needs. Working with companies such as Multikino, Decathlon and Santander, YourCX has gained recognition for its flexibility and ability to respond quickly to customer needs, which allows for the effective implementation of innovative solutions in the area of ​​customer experience optimization. The company offers substantive and technical support and is committed to sharing knowledge, making it an invaluable partner in user experience management. YourCX is highly valued as a versatile, "Swiss army knife" tool, especially for research teams handling complex customer experience (CX) analysis. Its adaptability enables teams to efficiently capture, analyze, and respond to user data in real-time, making it ideal for dynamic market needs. Clients often highlight the team's professionalism, proactive support, and expertise in CX strategy, enhancing decision-making and optimizing customer satisfaction in challenging scenarios. ## YourCX Pros & Cons **What users like:** - Users praise the **ease of use** of YourCX, enabling quick access to insights and seamless integration with e-commerce systems. (6 reviews) - Users value the **effective AI integration** in YourCX, enhancing insights and simplifying data analysis effortlessly. (5 reviews) - Users value the **extreme flexibility** of YourCX, allowing for tailored features and seamless integration with their systems. (5 reviews) - Users value the **intuitive survey creation** in YourCX, facilitating quick analysis and meaningful insights for effective decision-making. (4 reviews) - Users value the **sophisticated analytics** of YourCX, providing deep insights into customer behavior and journey analysis. (3 reviews) - Ease (3 reviews) - Efficiency (3 reviews) - Users praise the **advanced analytics and AI-driven capabilities** of YourCX for insightful and efficient feedback analysis. (3 reviews) - Reporting (3 reviews) - Automation (2 reviews) **What users dislike:** - Users face a **difficult learning curve** with YourCX due to its complex analytics and configuration options. (3 reviews) - Users find the **steep learning curve** of YourCX challenging, especially those unfamiliar with technical analytics and data schemas. (3 reviews) - Users find that **filtering issues** arise with large data, requiring extra time for setup and access to advanced features. (2 reviews) - Users find the **interface complicated** , particularly for new users, making it challenging to navigate effectively. (1 reviews) - Users feel building dashboards is challenging and note that the **AI Companion's speed** could be improved for better usability. (1 reviews) - Navigation Difficulty (1 reviews) - Slow Performance (1 reviews) - Unclear Functionality (1 reviews) ## YourCX Reviews ### 1. The Bridge Between Guest Sentiment and Digital Behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Lucio C. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2025 **What do you like best about YourCX?** As a Manager I need data that goes beyond simple "satisfaction scores." What sets YourCX apart is the synergy between its survey tools and the advanced analytics module. It doesn't just tell us what a client thinks; it shows us the "why" by connecting survey responses directly to their behavior on our booking and inquiry pages. The AI-driven capabilities are a total game-changer for our workflow. Specifically, the automated semantic analysis of open-text responses saves us dozens of hours. Instead of manually reading through hundreds of feedback forms from conference delegates, the AI instantly categorizes themes—like "WiFi reliability" or "catering quality"—and highlights sentiment trends in real-time. This allows us to make operational adjustments on the fly rather than waiting for monthly reports. **What do you dislike about YourCX?** The platform is incredibly powerful, which means there is a slight learning curve when first exploring the deep-dive filtering and custom segmentation rules. For a non-data specialist, the sheer volume of technical parameters available in the analytics module can be overwhelming at first. However, the YourCX support team is exceptionally proactive, and once you have your primary dashboards set up, the day-to-day management is very intuitive. **What problems is YourCX solving and how is that benefiting you?** We primarily used YourCX to solve the "intent-action gap." Previously, we saw potential clients drop off our inquiry forms but didn't know if it was due to a technical glitch, pricing concerns, or a confusing UI. YourCX allows us to see the full path of the respondent's journey. By identifying exactly where friction occurs in the booking process—and matching that with direct feedback from the user at that specific moment—we’ve been able to optimize our digital touchpoints. This has directly improved our conversion rates for corporate event inquiries. For our venue where competition is fierce, having this level of "Voice of the Customer" intelligence ensures that we remain a leader in both service and digital ease-of-use. ### 2. YourCX: platform for effectively combining online and offline experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about YourCX?** YourCX is a flexible CX tool that allows for holistic customer experience measurement, going far beyond standard online surveys. Its unlimited configurability allows you to tailor the system to any business process, including measuring experiences in physical locations thanks to integration with location data (e.g., Google Maps). As a European company ensuring 100% compliance with GDPR, it gives us an invaluable sense of legal security and complete confidence in data management. **What do you dislike about YourCX?** Due to the tool's enormous analytical depth and virtually unlimited flexibility and configurability, the learning curve for a new user can be steep at first. YourCX is a powerful platform and it takes time to fully master its advanced integration and interface customization features for all channels—it is not a simple “click and forget” tool. **What problems is YourCX solving and how is that benefiting you?** YourCX solves an important problem: the lack of context between the digital and physical customer experience. Traditional CX tools were unable to effectively combine reviews from Google Maps (e.g., about a specific location or pickup point) with surveys completed online or in an app. YourCX masterfully brings this data together, giving us full insight into the customer journey and how specific physical touchpoints affect overall satisfaction. The benefit is enormous: we immediately identify weak points in the brick-and-mortar network (based on location and reviews), enabling us to respond quickly and optimize the customer experience. This eliminates guesswork and allows us to make decisions based on a complete, connected picture. ### 3. Connecting Human Context with Behavioral Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about YourCX?** The primary differentiator of YourCX is its sophisticated analytics module that bridges the gap between what users say and what they actually do. In the legal tech and enterprise space, we cannot rely on self-reported data alone. YourCX allows us to enrich every survey response with real-time behavioral metadata—including path analysis, conversion funnels, and JS events—without compromising on legal compliance. Their integration allows for event-based survey triggers that capture feedback in the exact moment of friction, rather than days later. The ability to see a respondent's journey leading up to a specific NPS or CSAT score provides immediate root-cause analysis. Their AI-driven semantic analysis and automated categorization structures unstructured data into actionable trends, allowing us to identify emerging issues before they impact our churn metrics. The platform acts less like a simple survey tool and more like a Swiss Army knife for customer journey orchestration. **What do you dislike about YourCX?** Because the platform offers technical flexibility, there is a steeper learning curve for non-technical researchers compared to basic plug-and-play survey apps. Navigating the deep-dive filtering and the sheer volume of behavioral parameters can be disturbing for someone who isn't familiar with analytics or data schemas. Additionally, while their flat-rate pricing model is a massive benefit for budget predictability at scale, it requires a clear internal commitment to high-volume research to fully realize the ROI compared to "per-response" competitors. **What problems is YourCX solving and how is that benefiting you?** YourCX solves the context gap that plagues traditional CX programs. Usually, feedback is siloed from real performance data. YourCX solves this by marrying direct user voice with technical events and session-level insights. This has shifted our product strategy from "guessing based on volume" to "acting based on intelligence." ### 4. Flexible CX tool compliant with RODO/GDPR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about YourCX?** What I value most is the ease of implementation and integration with e-commerce systems. Data is collected in real time, and reports are ready to use almost immediately. Market benchmarks are also very valuable, allowing us to compare our store with others in the industry. In addition, the YourCX team is extremely flexible—they implement features on request and customize the tool to our needs. **What do you dislike about YourCX?** Sometimes, with large amounts of data, it takes a little longer to filter it and set it up according to your preferences, but in practice this is a minor drawback, because the data is very detailed and useful. **What problems is YourCX solving and how is that benefiting you?** YourCX helps us identify purchasing barriers in the shopping cart and checkout process, which directly translates into increased conversion rates. Thanks to satisfaction surveys and NPS analysis, we can better manage customer retention and respond more quickly to declines in service quality. Real-time reports allow us to make decisions without delay, and the flexibility of the team and compliance with GDPR/ RODO make implementation safe and fully tailored to our needs. ### 5. YourCX: We finally translated the voice of the customer into immediate strategic decisions! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about YourCX?** What truly sets YourCX apart is its fusion of user-centric design with cutting-edge, proprietary AI capabilities. While the interface remains really easy for non experts to navigate and scale (a huge plus for company-wide adoption), the real game-changer lies beneath the surface. The platform is a advanced in analysis automation. They develop its own, built-in AI for features like advanced categorisation and semantic search, meaning we instantly convert thousands of open-text responses into structured, actionable insights—without hours of manual work. This AI-driven analysis drastically reduces time-to-insight. Also, in an era of strict compliance, YourCX’s approach to data protection is really important to us. By utilising proprietary models for content analysis and anonymisation, we ensure the highest level of security and regulatory compliance (GDPR and RODO). YourCX is an AI-first platform that automates the heavy lifting of data analysis, allowing our team to focus purely on strategic action. **What do you dislike about YourCX?** If I had to point out a drawback, it would be that YourCX's most advanced, analytical capabilities are not always immediately obvious or accessible. The platform is so cleverly designed to be intuitive for frontline staff and non-data specialists that sometimes, the deep-dive features—like complex custom filtering, specific data model adjustments, or advanced segmentation rules—feel slightly buried behind the clean, simplified interface. However, this is a very deliberate design choice and ultimately a huge strength: it ensures that most of our team can use the platform effectively from day one without feeling overwhelmed by technical complexity. While power users might occasionally need to hunt for the specific advanced setting, the trade-off is a tool that maintains its ease of use and high adoption rate across the entire organisation. **What problems is YourCX solving and how is that benefiting you?** Before YourCX, we struggled to connect the vast amount of frontline customer feedback (VoC) gathered across various channels with strategic business actions. Traditional tools left us with delayed reports and siloed data, making it nearly impossible to identify and act on critical customer pain points in real-time. YourCX solves this by automating data collection, leveraging proprietary AI to instantly categorize open-text responses and surfacing the most urgent insights. This seamless, AI-driven process ensures that the voice of the customer is not just heard, but immediately translated into strategic decisions and improvements. We now move from customer feedback to concrete action faster than ever, significantly boosting our CX performance and business agility. ### 6. User-friendly survey platform offering extensive customization capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Małgorzata W. | Prezes zarządu, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about YourCX?** YourCX is a highly effective survey tool with a mature feature set. It offers extensive customization, allowing each question to be tailored precisely to deliver concise and relevant choices to respondents. The platform's branching logic enables users to bypass unnecessary sections based on their answers, streamlining the overall experience and improving survey completion rates. Additionally, YourCX provides essential options for validating participant responses through various methods, such as codes or email verification, which is crucial for our specific requirements. We've found YourCX indispensable for quickly deploying feedback surveys and comprehensive questionnaires. Once familiarized with its capabilities, there are numerous ways to leverage its features effectively. Although we've needed customer support only a few times, the experience has consistently been exceptional. Support not only resolved our issues promptly but also clearly explained how to prevent similar problems from occurring in the future. They also implement new functionalities, that would help us, very fast - even the same day! **What do you dislike about YourCX?** While YourCX might seem complex at first glance, because of plenty of options and modules, the standout feature is their exceptional customer service. The Support Hub and Customer Service team have consistently provided outstanding assistance whenever needed. They are always available, highly knowledgeable, and proactive offering practical ideas to reach research goal. **What problems is YourCX solving and how is that benefiting you?** YourCX provides lots of options for designing and distributing surveys, managing workflows as well as handling data uploads. Its extensive integration capabilities, particularly with Google Drive and Power BI, greatly facilitate the generation of numerous reports required by our diverse stakeholders. ### 7. A CX Platform You Can Count On **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about YourCX?** YourCX combines an easy-to-use interface with very flexible cooperation terms, which makes it simple to adopt and scale as our needs change. Even colleagues who aren’t data experts can quickly navigate the platform and use the insights it provides. On top of that, the AI-driven mechanisms are extremely helpful—semantic search makes it easy to find relevant open-text answers, automated anonymisation ensures compliance and safety of data, and AI-generated insights help us instantly spot key trends without hours of manual analysis. **What do you dislike about YourCX?** The platform already offers strong AI support, but sometimes I’d like to receive less automatically generated reports. There’s so much useful information that sometimes I can’t process all. **What problems is YourCX solving and how is that benefiting you?** YourCX helps us listen to our customers more effectively and turn feedback into action. Instead of drowning in open-ended responses, we can instantly search and group them semantically, identify recurring pain points. The insights, which are automatically generated, give us a clear direction for improvement which saves time for our team. ### 8. YourCX is a comprehensive platform for tailored experience programs **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Właściciel, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about YourCX?** The survey platform is both dynamic and intuitive, making it accessible even to newcomers. I particularly appreciate the creative flexibility offered by dashboard customization, which I use daily to manage various customer experience programs across our organization. Integration with tools like our CRM systems adds significant convenience, while the flexible licensing model ensures seamless implementation within our business. I highly recommend this platform to anyone working in Business Intelligence, Insights, or Market Research. **What do you dislike about YourCX?** While YourCX might initially seem complicated in some aspects, the Support Hub and Customer Service team are exceptional. Whenever I've needed assistance, they've been readily available, highly knowledgeable, and consistently helpful, offering valuable ideas and guidance. **What problems is YourCX solving and how is that benefiting you?** YourCX's research and customer experience solutions provide a comprehensive view of customer interactions with the website and mobile app. The platform effectively distributes timely surveys, captures and monitors consumer feedback, and creates dynamic dashboards for visualizing customer behaviors and trends. By analyzing detailed reports and user peer reviews, YourCX helps identify potential flaws and areas for improvement within the project. Additionally, surveys are seamlessly integrated and triggered directly within our mobile and web applications, enhancing ease of use and effectiveness. ### 9. Easy to Use and Flexible Research Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Wojtek S. | Chief Growth Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2024 **What do you like best about YourCX?** The standout feature of YourCX is undoubtedly its intuitive, user-friendly interface. It delivers simplicity without skimping on powerful analytics and customer insights. We managed to integrate it quickly into our daily workflows and started getting insights almost immediately. Plus, YourCX offers flexible cooperation terms, which made it easy for us to adapt as we grew and our needs changed. **What do you dislike about YourCX?** While YourCX shines in usability, some areas like feature depth and advanced analytics still have room to grow. Compared to seasoned platforms, it lacks some of the more sophisticated tools for predictive analytics, but they’re adding new stuff really fast. Building out these capabilities could really boost its competitive edge. **What problems is YourCX solving and how is that benefiting you?** YourCX is helping us improve our customer experience strategy by providing clear, actionable insights from customer feedback. Thanks to YourCX, we quickly spot areas that need work and roll out changes fast. This has led to higher customer satisfaction and better retention rates. The flexible cooperation model has been a real plus, making it easier to scale our CX efforts as the company grows. ### 10. A great partner with an great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about YourCX?** The platform is really clear and easy to use, no matter your level of experience YourCX feels like a true CX partner, not just a provider I love their can-do attitude and approach The relationships I’ve been able to build with them mean a lot They’re always focused on improving and evolving, especially with great AI solutions Their pricing model is fair — no extra charges just for adding more users or more surveys **What do you dislike about YourCX?** It could be easier to build dashboards and AI Companion could work a little bit faster. **What problems is YourCX solving and how is that benefiting you?** We know what are customers saying, why and how does it impact our business. ### 11. Customer research and conversion optimization in one platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about YourCX?** What I value most about YourCX: an intuitive editor that allows you to quickly create any survey, easy distribution methods that get your surveys to respondents without unnecessary complications, and real-time results that can be analyzed immediately. In addition, great contact with the support team and quick responses mean that work never comes to a standstill. Precise tools for data analysis and segmentation, as well as flexible, fast reporting, allow you to draw conclusions and optimize your activities in no time. **What do you dislike about YourCX?** Although YourCX is very functional, I noticed a few drawbacks: the interface could be more attractive, and using advanced features sometimes requires technical support from YourCX. **What problems is YourCX solving and how is that benefiting you?** YourCX solves the problem of fragmented customer experience data and long feedback collection and analysis cycles, eliminating delays in decision-making. The central platform combines results from various channels (online, mobile, offline) and enables immediate audience segmentation, which supports faster optimization of offers and shopping paths. Automatic reports and dashboards save the team time, and precise analyses allow CX activities to be linked to specific business indicators (e.g. conversion growth). ### 12. Simple but powerful solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about YourCX?** Platform is useful, gives us all answers we needed. We're able to analyze results of all surveys in a minute and when we don't know something we can get help from always available customer support. **What do you dislike about YourCX?** A little bit outdated look, but on the other way it's realy easy to use **What problems is YourCX solving and how is that benefiting you?** We wanted to know how our customers rate our platform and all processes in it. YourCX provided a platform that, on the one hand, allowed us to conduct many studies tailored to the processes in parallel, and on the other hand, to immediately calculate the impact of problems on the activities performed in the system. Thanks to this, we fully understood our customers ### 13. Simple but mighty solution with lots of small enchancements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2025 **What do you like best about YourCX?** AI solutions are really helpful every day. Insights, anonymisation, AI reports are easy to use and helpful **What do you dislike about YourCX?** I don't know, maybe faster updating of support pages **What problems is YourCX solving and how is that benefiting you?** We wanted to know how our platform and its processes were performing, so we used YourCX to run multiple, simultaneous studies. This not only let us pinpoint problems but also immediately measure their impact, giving us a complete picture of our customers' experience. ### 14. Comprehensive research platform - advanced analytics and real-time results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about YourCX?** As an executive sponsor, I appreciate YourCX.io for its advanced analytics and real-time results, which have greatly accelerated strategic decision-making based on customer data. **What do you dislike about YourCX?** The interface may seem complicated to new users. **What problems is YourCX solving and how is that benefiting you?** YourCX.io solves the problem of customer experience data scattered across the company with fully centralized feedback and real-time analytics, allowing me to detect trends immediately, react quickly to satisfaction dips and optimize strategy to increase retention and revenue. ### 15. A simple tool that offers great opportunities to get to know users **Rating:** 5.0/5.0 stars **Reviewed by:** Jagoda Z. | UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about YourCX?** A simple tool - you can conduct quantitative research yourself, receive alerts about feedback, and analyze the emotions of users answering open-ended questions. I've been using it for two years now, and it's constantly evolving, offering new features. The support is great too, although the tool is so simple that I rarely need it. **What do you dislike about YourCX?** Some of the functions I use less frequently are hidden, and are sometimes difficult to find in the panel or to customize for myself - then I usually use support and the problem is quickly resolved. **What problems is YourCX solving and how is that benefiting you?** Thanks to quantitative research, I am able to determine whether a given product/offer is attractive to customers. We also know what they think about customer service and what we still need to work on. Additionally, thanks to alerts in the "report error" submissions, we have managed to catch website malfunctions several times. ### 16. Great customer experience optimization tool **Rating:** 5.0/5.0 stars **Reviewed by:** Michalina W. | Head of Digital Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about YourCX?** YourCX is a tool creating online surveys using advanced scenarios, collecting quantitative and qualitative feedback on the website (content, functionalities, changes) as well as purchasing processes and paths. In play.pl we use it to monitor processes, shopping paths optimization and to support design team in creating new functionalities through the verification of research hypotheses. Your CX enables 360-degree view of user's behavior (better understanding of prospects/customer paths) , gives us insights for business, benchmark to competitors and even technical information (such as errors). And last but not the least: The Team is great! Professional, very supportive and flexible. Highly recommended! **What do you dislike about YourCX?** As the product is constantly being developed there is not enough time to use all the functionalities:) **What problems is YourCX solving and how is that benefiting you?** mentioned above. ### 17. Helpful software **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna S. | Senior UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about YourCX?** YourCX is user-friendly for implementing surveys. Once you’ve created a survey template that you’re satisfied with, it can be easily adapted and edited for future projects. Personally, I’ve built a survey and used it weekly, only needing to change minor details like the title, location, and names to fit each project. After taking an online training session provided by my employer, I felt comfortable and excited to use this software for my work. The customer support has been outstanding, offering additional help sessions or guiding me to the right answers. I have nothing but positive things to say about this product. **What do you dislike about YourCX?** I haven’t encountered any issues while using YourCX. It has become my go-to software. **What problems is YourCX solving and how is that benefiting you?** YourCX is being integrated with our existing tools and services to simplify feedback data recording and reporting. ### 18. Fantastic product, constantly evolving in great direction! **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub G. | Chief Digital Marketing Officer (CDMO) , Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about YourCX?** The interface impressed me; it allows me to view my customers’ experiences from different perspectives. It simplifies my work by summarizing all the surveys we receive into easily understandable data. Moreover, their consistent innovation culture and helpfulness are highly positive. **What do you dislike about YourCX?** They are constantly evolving and adding new functionalities, but should we dislike because of it? **What problems is YourCX solving and how is that benefiting you?** YourCX specializes in analyzing customer feedback collected from diverse sources. By centralizing this data, we gain valuable insights into overall perceptions of services or products, as well as potential areas for improvement. Real-time data allows prompt issue identification and resolution, enhancing the overall customer experience. 😊 ### 19. Great tool, great source of knowledge about customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dominik S. | Menedżer ds rozwoju platform on-line , Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about YourCX?** I love the team's openness and listening to my needs, the great support and the great amount of information about the customer's experience that I get thanks to this tool. **What do you dislike about YourCX?** There is nothing I don't like, because over the years we've been working together, the team has listened to my needs and quickly removed what bothered me and added what was missing. **What problems is YourCX solving and how is that benefiting you?** It helps to collect information about what is good in the customer journey and what requires improvement. The tool helps to discover very quickly any imperfections in the customer journey, react to them and check the results of our actions ### 20. Get to know your customers better with YourCX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about YourCX?** A very good tool that allows you to learn about your customers' needs and problems. The YourCx panel offers many options for configuring survey research. You start with a small project, one survey and end up with something big, you manage many surveys and have access to a lot of valuable information. You can always count on an experienced team. They always help in configuring the research, answer every question and patiently explain technical aspects. **What do you dislike about YourCX?** In my opinion, the panel could be more intuitive. It is constantly developing, so I think that over time it will become more and more user-friendly. **What problems is YourCX solving and how is that benefiting you?** YourCX helps understand the needs of our customers. ### 21. Complex and flexible solution in one for both experienced and rookie users **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | UX Researcher Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2024 **What do you like best about YourCX?** Powerful tool for surveying with possibility of using it in very different way. Tool is still developed so it is better more and more. It is good either for very sophisticated surves or simple one question surves. It has lot of funcionalities which other tool has not, for example you can add questions / anser while survey is running. Help desk is very responsive, so you are not alone if you have some issue to address. **What do you dislike about YourCX?** Some UX problem, but it is of less importance and it is fixed in time. **What problems is YourCX solving and how is that benefiting you?** Colleccting knowledge about users needs. ### 22. A useful tool (and a helpful team) that will help you conduct any complex research **Rating:** 5.0/5.0 stars **Reviewed by:** Igor M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about YourCX?** Pretty comprehensive and user-friendly research platform that gave us an opportunity to gain valuable insights into customer behavior and preferences. The platform is flexible and accommodates diverse research scenarios including online, mobile and offline scenarios, which were helpful for us. YourCX was also very helpful whenever we had questions or run into trouble. **What do you dislike about YourCX?** We had no big issues while using the plaform. **What problems is YourCX solving and how is that benefiting you?** Understanding customer needs, problems and it’s impact on ROI. Basically what can we do to earn more ;-) ### 23. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia P. | Head of Marketing Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about YourCX?** I had the pleasure of working with YourCX and I am impressed with their professionalism and commitment. A very good tool. Used for customer satisfaction assessments (service quality evaluation and post-purchase satisfaction evaluation). Excellent communication, problems are resolved quickly. Highly recommend!” **What do you dislike about YourCX?** No, If any issues arose, they were resolved very quickly by the team. **What problems is YourCX solving and how is that benefiting you?** Customer satisfaction survey ### 24. Excellent tool to know our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel P. | E-commerce analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2021 **What do you like best about YourCX?** YourCX is very complex and flexible solution. Almost everything is customizable. In connection with experienced and helpful YourCX's Team, we can get very valueable insights to our shop. **What do you dislike about YourCX?** User panel has unpleasant design. I'm waiting for promised re-design. **Recommendations to others considering YourCX:** Think about right questions about your customers. YourCX will help to find the answers. **What problems is YourCX solving and how is that benefiting you?** We can ask our customers about their experiance on various steps of their journey. And we can connect the answers with very helpful data collecting by YourCX about them (CLV, NPS etc.). ### 25. indispensable tool for anyone who deals with CRO, UX and CX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2020 **What do you like best about YourCX?** YourCX research tools allow to collect quantitative and qualitative feedback from the website & purchasing and maintenance processes. As a result, as Play, we can accurately identify problems and success factors. YourCX are enthusiasts of online research. We have been working for over 3 years, effectively optimizing user paths on the play.pl. YourCX is a full range of analysis experiences tool: 1. Research in the design of new services and functionalities through the verification of research hypotheses 2. Fast and flexible implementation of surveys 3. Dynamic optymalization of the research course – monitoring the results and recommending changes, so that we receive the most reliable feedback from users 4. Reporting panel – innovations and automating the analysis of results so that we can work on conclusions as soon as possible. 5. Combination of results with passive data analysis – 360-degree view of user's behaviour YourCX supports us at all stages of customer experience research projects – from design of research to analytical support and cyclical research summaries. The collected data is used by employees of different departments of the organization, which gives a synergy effect in the field of optimizing the experience of our clients and users. **What do you dislike about YourCX?** Great support resolve any problem as soon as possible - so I don't see any disadvantages:) **What problems is YourCX solving and how is that benefiting you?** The base for the effective achievement of Play's business goals has always been the care of customer satisfaction. That's why we deceive the best tools and suppliers that will allow us to actively and effectively optimize customer experience in sales and service processes. ## YourCX Discussions - [What is YourCX used for?](https://www.g2.com/discussions/what-is-yourcx-used-for) - 1 comment - [View YourCX pricing details and edition comparison](https://www.g2.com/products/yourcx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+03%3A09%3A27+-0500&secure%5Bsession_id%5D=79dae698-03bd-4ef4-876c-5e3aa48a8d03&secure%5Btoken%5D=20ebb6cf05b98dbd609af2f8abc5da5422fab5715041517ff7cd2733a1403946&format=llm_user) ## YourCX Integrations - [Microsoft Clarity](https://www.g2.com/products/microsoft-microsoft-clarity/reviews) - [Piwik PRO](https://www.g2.com/products/piwik-pro/reviews) ## YourCX Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top YourCX Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,930 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,812 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,479 reviews)