It's not possible to rebook an appointment of different times. For example, I have clients that sometimes have a 30-min call and sometimes I need an hour with them. There is no way to choose one or another without creating a whole new appointment and have to input their contact info all over.
Also, it's frustrating that there is no way to easily choose the length of appointment before booking. Someone has to do the calculations and see if there are two appointments back to back before selecting a time for the appointment.
Sometimes the contact info doesn't populate again when doing a rebooking. I have to log out of the website and log back in before rebooking and their contact info is pre-populated.
When I reschedule an appointment, the time zone is the same as the previously scheduled appointment. However, if I rebook the appointment, I have to manually change the time zone. This is somewhat embarrassing having to ask their time zone every time or risk guessing and getting it wrong. I work with clients all over the US and so this is an issue for me.
It would be nice to have the reminder texts come from my number and allow me to respond directly. Now if I get a text, I have to copy their phone number and/or email from the email letting me know I have a text. This is cumbersome and difficult if I'm super busy.
All that being said, I love having this service and it's been a great addition to my business. Review collected by and hosted on G2.com.