easy to use, can auto send email and adjust email layout Review collected by and hosted on G2.com.
not sure why the email notifictaion always comes twice, the same customer review Review collected by and hosted on G2.com.
I appreciate Yotpo for its seamless user experience on both the front end and back end, which makes it quite simple for us to set up, launch, and customize. The platform's user-friendly design saves us time, keeps us highly efficient, and allows us to go to market sooner. The ability to customize and the simplicity of the setup process are standout features that enhance our productivity and streamline our operations. Review collected by and hosted on G2.com.
Right now we find the product to be great, if I had anything possibly on more customizations! Review collected by and hosted on G2.com.
From the start the team at Yotpo have been great partners to us. We work in partnership to outline our business objectives and create a plan to achieve them, their support team is responsive and timely, and they're doing great things to build community in the space. They also have an excellent product roadmap and are quickly evolving the tool. Review collected by and hosted on G2.com.
On the email and SMS space they're lacking some key integrations. Review collected by and hosted on G2.com.
Thank you for the fantastic feedback, Hannah! We’re so glad to hear that you appreciate our partnership approach and that our support team has been responsive and helpful. Building a strong community and evolving our product roadmap to meet your needs are priorities we take seriously, so it’s great to hear that reflected in your experience.
We also appreciate your note on email and SMS integrations. Our team is always exploring ways to expand and improve these capabilities, and your input helps us prioritize what matters most.
It’s awesome to hear that having reviews, loyalty, email, and SMS all in one place is helping you streamline conversions and retention with clear insights.
We're excited to continuing supporting your growth and success!
We migrated to Yotpo from other platforms with minimal hassle. Integration with Shopify was seamless. The process was well supported and easy to manage. Having local customer support based in Australia has made a big difference for our team. Responses are fast, and it’s easier to solve problems in real time. It's my everyday tool. Their team is proactive in suggesting improvements and quick to fix any issues we raise. Overall, Yotpo is a reliable partner and I'm 100% satisfied. Review collected by and hosted on G2.com.
I still miss features I had in previous platforms, but nothing that would harm my strategies and results Review collected by and hosted on G2.com.
I like Yotpo because it's fairly easy to work with. Review collected by and hosted on G2.com.
I dislike the current way to expire points / take them out of someones account, but I believe that they are working to make this process easier. Review collected by and hosted on G2.com.
Yopto have been great partners for us as we've continued to grow. Offering products and services that fit our business needs and have never been pushy with their offerings. Value all their insights and suggestions as our their products continue to evolve to meet our customer needs Review collected by and hosted on G2.com.
Some minor UX/UX issues that arise when navigating their products, but overall they're continuing to iterate and are really receptive to customer feedback to make their products better. Review collected by and hosted on G2.com.
Thank you so much for your thoughtful feedback, Jared! We're thrilled to hear that you consider Yotpo to be a fantastic partner (we think the same of you!) and that our products are supporting your growth in meaningful ways. It's great to hear that our team’s insights and evolving solutions are helping you deliver a unique and elevated experience to your customers.
We also appreciate your honest input regarding the UX/UI challenges. Our product team is continuously working to improve and iterate based on customer feedback like yours, so please keep sharing your thoughts!
Looking forward to continuing this partnership and helping you drive even more success!
Yotpo stands out for its ease of use and intuitive, user-friendly interface. From onboarding to daily use, the platform runs smoothly without any technical hiccups. One of the biggest highlights is their customer support—quick to respond, knowledgeable, and always friendly, which makes a huge difference when you're managing customer feedback at scale.
A feature I particularly love is the "Review Atlas". It provides a clear, visual breakdown of review performance, including metrics like review quality and authenticity. This kind of insight is incredibly valuable for understanding customer sentiment and improving product offerings. Review collected by and hosted on G2.com.
The biggest downside is the pricing. Yotpo is one of the most expensive platforms in its category. Additionally, I’d love to see more flexibility in the review export functionality—specifically, the ability to export reviews based on keyword filters would be a game-changer for targeted analysis. Review collected by and hosted on G2.com.
Thank you for your detailed and insightful feedback! We’re so happy to hear that you find Yotpo’s platform easy to use with a smooth UX, and that our customer support has made a positive impact on your experience.
The “Review Atlas” is such an awesome feature, and it’s great to hear how valuable it’s been for understanding customer sentiment and driving improvements.
We appreciate your candid thoughts on pricing and review export flexibility. Your suggestion about keyword-filtered exports is a great idea and something I'll share with our product team as we continue to enhance our capabilities.
It's awesome to hear that Yotpo is helping you capture and analyze customer feedback to optimize delivery, guide product development, and fine-tune launches. We’re proud to support your efforts to create better experiences for your customers!
Their loyalty program and reviews capabilities are top notch. It integrating well with Shopify is also a huge plus Review collected by and hosted on G2.com.
The UX of email building tools along with the dashboard. It feels clunky at times and leaves a lot to be desired in terms of ease of use Review collected by and hosted on G2.com.
What I like most about Yotpo is how well it integrates loyalty, reviews, and SMS within a single ecosystem Review collected by and hosted on G2.com.
I don't have anything that I can think of Review collected by and hosted on G2.com.
We gain credibility and trust from our customers through solid content
We also gain viable reviews and user generated content swift brand management
Yotpo helps us manage loyalty programs, SMS marketing, snd suitable referrals for excellent reviews
We get useful analytical measures , something that creates sentimental insights Review collected by and hosted on G2.com.
Yotpo is slightly more expensive and needs extra time
Yotpo has powerful but complex interface, very critical in need of changes Review collected by and hosted on G2.com.