Vasilisa M.
VM
Vasilisa M.
Lead Experience Designer
Enterprise (> 1000 emp.)
"It is the most involved product Customer Success team that I have ever seen"
5/5
What do you like best about YoHe?

I used YoHe at one of my earlier projects as a product designer. It was crucial not just to get the feedback form users, but to find the reasoning to show the team why we made certain decisions.

With this tool you practically don’t need any help from developers side. And at the same time it helps you find solutions not just for collecting feedback, but also for sorting and analyze.

Plus YoHe team is very helpful with everything. It was a great experience. I can definitely recommend them. Review collected by and hosted on G2.com.

What do you dislike about YoHe?

I wish there was more data that would help to dig deeper in the feedback. Like screen recordings or user error log. But I know that the team had this in their plan for future updates. Review collected by and hosted on G2.com.

VP
Vladislava P.
cx manager
"Existing experience using Saas-product with a customer success manager as a part of service"
5/5
What do you like best about YoHe?

I had a great experience working with the YoHe team. Firstly, we took a pilot project to check if Yohe is a good fit. It took 3 stages: feedback collection, processing, and analysis. YoHe Team helped us at every stage of creating the surveys. Firstly, they learned about our goals, gave recommendations on how to achieve them. The customer success manager set up all surveys, all we had to do was confirm. Our CSM also set up a text analysis system, so all the feedback we gathered was classified. This was a new experience for us, and we liked it. Review collected by and hosted on G2.com.

What do you dislike about YoHe?

This is not a tool to mindlessly launch a survey, you have to put in the effort. But in general, the integration is not difficult, rather the preparation for the pilot is more complex. Review collected by and hosted on G2.com.

Andrey A.
AA
Andrey A.
Head of E-Merchandising
Enterprise (> 1000 emp.)
"Because of YoHe the team learned how to listen to our users"
4.5/5
What do you like best about YoHe?

They didn’t just give us a tool to use, but also helped us to promote VoC ideas inside our team. While using YoHe we learned how to make decisions based on the feedback.

We also liked the interface which is very easy to use when creating a survey. Same for the web and app integration - no difficulties. There are also lots of metrics you can choose and a flexible constructor. You can create any form you like in minutes.

The Customer Success team is the best. They are really involved in all our tasks and issues. Review collected by and hosted on G2.com.

What do you dislike about YoHe?

The app integration is a bit more complicated than web, but it’s more about in-app limitations than the platform. Review collected by and hosted on G2.com.

Anna G.
AG
Anna G.
Product Owner
Enterprise (> 1000 emp.)
"The perfect idea for the product"
5/5
What do you like best about YoHe?

We have been working with Yohe for a long time. I would like to emphasize such points as:

1. Intuitive and easy-to-use interface for creating surveys.

2. Ability to collect the base of interviewees for future face to face interviews, directly from our mobile app.

3. Strong support from the CS team.

4. Wide opportunities for feedback analysis, including tabular data.

5. Yohe team was extremely helpful with frameworks and research methods, which help us to improve our CX. Review collected by and hosted on G2.com.

What do you dislike about YoHe?

it isn’t cheap, but it's worth it

if something happens, our dedicated manager from YoHe very quickly helps to resolve all emerging issues Review collected by and hosted on G2.com.

А
Алексей .
Enterprise (> 1000 emp.)
"Looked for a feedbak tool, found a trusted partner"
5/5
What do you like best about YoHe?

The best part about YoHe is the Team. They are competent, extremely involved and are always ready to help find the best solution to a problem. Review collected by and hosted on G2.com.

What do you dislike about YoHe?

At this point I have yet to find something to dislike Review collected by and hosted on G2.com.

PP
Peter P.
Mid-Market (51-1000 emp.)
"YoHe helps discover users' opinion fast and easy"
5/5
What do you like best about YoHe?

The simplicity of creating a survey and getting enough feedback within days Review collected by and hosted on G2.com.

What do you dislike about YoHe?

It's not always convenient to follow the analytics Review collected by and hosted on G2.com.

MS
Margarita S.
Mid-Market (51-1000 emp.)
"Great research tool for product teams"
5/5
What do you like best about YoHe?

An easy-to-use service that helps you easily handle a variety of research tasks. The support team is amazing and always ready to help quickly Review collected by and hosted on G2.com.

What do you dislike about YoHe?

I would like the service to offer the ability to customize questionnaires in more detail, as well as to have more functionality for viewing reports Review collected by and hosted on G2.com.

AM
Adam M.
Product analyst
"Improved customer retention by actively listening to customers"
5/5
What do you like best about YoHe?

Easy and convenient website integration. In a few hours, we got the first responses and saw the first value from using Yohe. I have appreciated the ability to ask a user and be sure the user won't be asked the second time. So I don't worry our surveys will cause irritation. Review collected by and hosted on G2.com.

What do you dislike about YoHe?

It was not easy to agree on a budget, but now there is no doubt the product is worth it Review collected by and hosted on G2.com.

AC
Artem C.
CPO
"YoHe is a very fast and easy way to collect user feedback"
5/5
What do you like best about YoHe?

I like that YoHe team is very opened to everything and they are great experts in their field. All the improvements and new features are always implemented very fast and all of the client needs are always taken into considiration. Review collected by and hosted on G2.com.

What do you dislike about YoHe?

Nope) For a pity I didn't find this service before) Review collected by and hosted on G2.com.

Ekaterina L.
EL
Ekaterina L.
Project manager
Enterprise (> 1000 emp.)
"The intuitive tool for gathering feedback"
5/5
What do you like best about YoHe?

I've been working with YoHe for almost a year now. I really enjoy how quick they are to respond to my needs and their help with launching surveys. Also, they are ready to tailor the platform to their customers' needs, and are always curious about my experience with the platform. Review collected by and hosted on G2.com.

What do you dislike about YoHe?

Data export could be improved, so that the tags are not in diffenet columns of the table. Review collected by and hosted on G2.com.