Pure Barre B.
PB
Pure Barre B.
Owner
Small-Business (50 or fewer emp.)
"Hard to Navigate and Update Team Members—Especially for Small Businesses"
2.5/5
What do you like best about Yext?

I use it because it’s the platform required by XPO. Review collected by and hosted on G2.com.

What do you dislike about Yext?

I rarely use it because my business is so small. It’s been a challenge to update team members on the site with a photo, and I also find the overall navigation difficult. Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext
Edit edit

Thank you for sharing your experience — we hear you, and we know Yext can feel like a lot for smaller brands who aren't in the platform every day. Updating team member profiles and navigating the UI should be straightforward, and your feedback is a helpful reminder of where we can do better for businesses of all sizes.

Pure Barre L.
PL
Pure Barre L.
Small-Business (50 or fewer emp.)
"Effortless Feedback Collection with Insightful Flagging"
5/5
What do you like best about Yext?

I like how Yext provides information that's rated and flags when someone's response warrants extra attention. It goes beyond just a random response by connecting how clients feel, like if someone gave us a 10/10 at one point and later their experience resulted in an 8/10. Setting it up was also very easy for me. Review collected by and hosted on G2.com.

What do you dislike about Yext?

I am satisfied with the product Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext
Edit edit

Thank you for this feedback — we're glad Yext is helping your brand stay on top of client sentiment and catch the moments that need extra attention. It's great to hear the setup was smooth too!

Kamrynn W.
KW
Kamrynn W.
Small-Business (50 or fewer emp.)
"Effortless Review Management with Yext"
5/5
What do you like best about Yext?

I like the simplicity of having all of our locations in one platform with Yext. I love that when you respond to a Google review, it populates an answer for you, which is really convenient. Review collected by and hosted on G2.com.

What do you dislike about Yext?

I think the ability to post more than one photo when you are posting on Google business would be extremely valuable. Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext
Edit edit

Thank you for sharing your positive experience with Yext. We understand the value of being able to post multiple photos on Google business and will pass along your feedback to our product team.

Secor Auto G.
SG
Secor Auto G.
Marketing Manager
Mid-Market (51-1000 emp.)
"Aligns SEO and Linked Entity Listings for Effortless Consistency"
4.5/5
What do you like best about Yext?

It allows me to align my digital SEO with my linked entity listings, keeping everything consistent and easier to manage. Review collected by and hosted on G2.com.

What do you dislike about Yext?

It’s usually governed by parent brands, which limits access to the businesses themselves. Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext
Edit edit

Consistency across all your digital listings is exactly what Yext is built for, and we're glad it's delivering that for your brand. We understand the access limitations that can come with parent brand governance can be frustrating — that feedback is appreciated and helps us think about how to better serve brands at every level.

Susan .
S
Susan .
Practice Manager
Enterprise (> 1000 emp.)
"Easy to Learn and Effortless Operating Hours Updates"
5/5
What do you like best about Yext?

It’s very easy to learn and use for our business, especially when we need to make changes to our operating hours. Review collected by and hosted on G2.com.

What do you dislike about Yext?

I haven’t noticed anything to dislike about Yext so far. Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext
Edit edit

Thank you for the positive feedback! We're happy to hear that Yext is making it easy for you to update your business hours and communicate those updates with your clients.

Store M.
SM
Store M.
Business Manager
Small-Business (50 or fewer emp.)
"Easy to Use, but Lacks Key Flexibility Like “By Appointment Only” Hours"
2.5/5
What do you like best about Yext?

It's easy to use, but we are forced to use it by the global HQ Review collected by and hosted on G2.com.

What do you dislike about Yext?

It doesn't allow you to do specific things such as show showing opening hours as "by appointment only" Review collected by and hosted on G2.com.

Hunt Valley G.
HG
Hunt Valley G.
Small-Business (50 or fewer emp.)
"Timely Feedback with Room for Visual Improvement"
4/5
What do you like best about Yext?

I like that my reviews are provided to me in a timely way and I can then immediately respond. I also appreciate that I get an email notification of the review and that I can respond right away and see the previous reviews. Review collected by and hosted on G2.com.

What do you dislike about Yext?

The visuals on each page could be more appealing, which might encourage me to spend more time exploring the site. The pages are busy and boring. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Efficient for Managing Reviews, But Lacks Personal Touch"
3/5
What do you like best about Yext?

I really like the dynamic fields so I can plug in names and locations. I also like that it pulls in Yelp reviews and allows me to respond to them directly within the platform. The initial setup was simple, which was a big plus. Review collected by and hosted on G2.com.

What do you dislike about Yext?

I don't like the AI responses at all. We like humans to respond and so do our clients. Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext
Edit edit

Thanks for taking the time to share your experience with us. We're glad to hear that you love the dynamic fields for customizing responses. We appreciate your feedback about the inability to archive reviews and the AI response tool. We'll definitely take this into consideration for future improvements.

Dwayne H.
DH
Dwayne H.
Regional Manager/Owner
Mid-Market (51-1000 emp.)
"Everything in One Place—A Streamlined, Convenient Experience"
4/5
What do you like best about Yext?

the fact that everything is in one place. Review collected by and hosted on G2.com.

What do you dislike about Yext?

the configuration is sometimes not the most user friendly Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext
Edit edit

We're glad to hear that you find Yext to be a streamlined and convenient experience to manage your brands visibility. We appreciate your feedback about the configuration and will work to improve the user experience.

Rachel P.
RP
Rachel P.
Practice Manager
Small-Business (50 or fewer emp.)
"Simplifies Clinic Hour Management with Ease"
4.5/5
What do you like best about Yext?

I like how Yext keeps track of clinic hours for updates on our website and Google listing. It's easy to see previous edits, and I find adding changes in hours straightforward. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Yext?

Sometimes it is hard to tell if a submission went through. Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext
Edit edit

Keeping clinic hours accurate across your website and Google listing is exactly the kind of local listings management Yext is built for, so it's good to hear that part of the experience has been straightforward. The uncertainty around submission confirmation is fair feedback — knowing a change went through matters when patients are relying on that information. Thank you for sharing your experience with us.