I find Yext incredibly easy to use, making it simple to post updates to Google and other social channels. The analytics dashboards are great because they let us segment for core and franchise stores, monitor reviews, and optimize our store locations. It’s amazing to see clear spikes in traffic and user actions, which really help us justify key decisions about store hours and services. I also love the support we get; it’s amazing and any issues are easily resolved. There’s a lot of learning documentation available that supports bulk updates, which makes things easier. Finally, Yext connects seamlessly to our Google Business Profile and Apple Business Connect profiles, allowing us to make updates effortlessly. Review collected by and hosted on G2.com.

For a brand new employee, Yext could be a bit overwhelming. The UI could be improved to make it clearer. Review collected by and hosted on G2.com.

I really like Yext's integration with third-party platforms like Bing, Facebook, Apple, and Google. It simplifies the task of maintaining up-to-date information across all these platforms. Their competitive search intelligence is also really useful for proving impact and demonstrating opportunities. I appreciate how it allows us to update all third-party platforms across our locations in one simple, easy-to-use location. With Yext, responding to reviews has become a lot more simple, making the process more efficient even for those for whom it's not a full-time job. Review collected by and hosted on G2.com.

They are reasonably expensive compared to competitors. There's definitely a big element where you need to invest in your team or internal teams to use the platform and understand the value. Review collected by and hosted on G2.com.

Yext has been a great platform for our team. It’s intuitive and easy to use, which made onboarding and day-to-day management seamless. Their customer success team is incredibly responsive and knowledgeable, and we’ve seen meaningful results very quickly. It’s a reliable solution that delivers both efficiency and impact. Review collected by and hosted on G2.com.

There are a few areas where Yext could improve the user experience. Navigating between filtered views can be inefficient, as users must restart the process if they step back or exit a workflow. Additionally, more practical and actionable tutorials—specifically focused on resolving page errors—would make it easier to troubleshoot issues independently. Review collected by and hosted on G2.com.

I appreciate Yext's great connectivity with partnerships with major listings, which makes it valuable for better optimization of local listings and review management. I find the listing management to be effective, and Yext solves connectivity issues quickly. The initial setup of Yext was very easy, making it a smooth experience to start using the tool. Review collected by and hosted on G2.com.

I don't like that Yext does not showcase actual revenue through API integrations to effectively demonstrate its value from a quantitative perspective. Currently, it just shows an up and down on listings views, which doesn't reflect the actual numbers for the company. Improving this could help higher-level executives see the true value of the listings. Review collected by and hosted on G2.com.

I use Yext to manage the online reputation for our ecommerce sector and retail store. I like that it's user-friendly and I can get help any time by submitting a request. If I want to know how to do something, they provide links to everything to help me understand, and their account managers have monthly meetings to assist. I also appreciate that we can use Generative AI to respond to reviews, which helps with faster response turnaround. The initial setup was fairly easy, thanks to the account managers who explained everything, and our bulk implementation went great. Review collected by and hosted on G2.com.

We have hiccups with our airport locations because we have multiple locations within one airport, which causes them to have the same address. This results in locations being flagged as duplicates, making it difficult to manage. Review collected by and hosted on G2.com.

I find Yext really useful for managing location information and hours across over 150 pet care facilities. It makes managing everything centrally much easier, without the need to log into each listing separately for each location. I like its functionality and how it can do a lot of cool things. A specific feature I appreciate is its ability to consistently publish to so many listings sites quickly and easily. Review collected by and hosted on G2.com.

The UI is sometimes a little tricky/things aren't where you expect them to be, and sometimes various fields just don't update the way I would expect when we publish updates. Review collected by and hosted on G2.com.

We have a lot of listings across the UK and US and I can keep them all in one place, update via bulk uploads and be confident that updates are made across all publishers with ease, reducing amount of time required. Review collected by and hosted on G2.com.

Sometimes I get errors that aren't very specific, but I figure them out eventually. I also wish there was a way to pull all our reviews from all review sites in without additional cost or difficult configuration Review collected by and hosted on G2.com.

I like most about Yext the fact that it's easy to see and visualize things quickly. Within Yext, I use the reviews the most and value them because they give me insights into what patients see and appreciate the most. Review collected by and hosted on G2.com.

Some things on Yext is that it is slow to reply at times on patient reviews. And sometimes they have a little delay in getting them. Review collected by and hosted on G2.com.

I like how easy it is to navigate Yext's tools. I appreciate how the data is shown in different ways on the website, allowing for content and visuals. The initial setup was very easy as our Corporate team sent us instructions on how to access the website. Review collected by and hosted on G2.com.

At times, it is hard to navigate the headings on the left side of the site, as the titles don't always explain what type of data will be found. It requires a lot more 'digging' around to find what I am looking for. Review collected by and hosted on G2.com.

Honestly, I haven’t found any upside. So far, the site hasn’t worked as advertised. Review collected by and hosted on G2.com.

Customer service has spent a month working on my connection issue, and it still isn’t resolved.

The guidance from both the internal “knowledge center” and the customer service rep just repeats the same instructions. It’s also clear those instructions aren’t up to date, because when I follow the steps, I end up in no man’s land with no clear way forward. Review collected by and hosted on G2.com.