I love the notifications and reports Yext provides. The enhanced help desk is a lifesaver, and the onboarding and implementation team were terrific. Keeping track of reviews, sentiment, and complaints is so much easier now. I like the balance between control and automation. The initial setup was a breeze, and our main contact before implementation, Micah, was fantastic and really sells the company just by being a great guy. Our implementation and help staff were really helpful too. Review collected by and hosted on G2.com.

I still find building my own reports tricky. A notification or reports wizard would do a lot. Sometimes I wish I knew more about how I can use new Yext features. They build and iterate really fast and I don't necessarily hear about every new function except in huge updates. Review collected by and hosted on G2.com.

I like Yext's ability to update and edit all of our listings at once. It's really nice that it shows reviews and gives the option to respond to them, which is super helpful since we have 270 locations across 15+ accounts. I also found the initial setup to be very easy. Review collected by and hosted on G2.com.

There is nothing we dislike Review collected by and hosted on G2.com.

I like that Yext makes it easy to respond to reviews. Once I find where to go, I can easily respond to reviews on our company on Google and Yelp. The initial setup of Yext was fairly easy too. Review collected by and hosted on G2.com.

It's a little hard to navigate Yext to find what I need. When I go look for a review, it's a little hard for me to find where to go—I end up clicking a bunch of things first. Navigating the website could be improved by making it a little more user-friendly to find things. Review collected by and hosted on G2.com.

I like Yext's user-friendly platform, as it's easy to find the tools I need and learn more about them. It's great that I can ask questions easily, and the customer support team is very responsive, helping us with any issues quickly. The connector feature has been a big help, saving us from manual work by syncing changes on our landing pages with the information on our entities. This ensures our info is consistently updated across different platforms. Review collected by and hosted on G2.com.

I would like to have a flagging option when reviews aren't following Google guidelines. Also, Scout, which is their rank tracking tool comes with a big extra cost. Review collected by and hosted on G2.com.

I use Yext to post our hours and monitor social media feedback and reviews, which simplifies managing our online presence. I appreciate how Yext lets me go to one place to find all my data instead of logging into multiple different platforms. The way Yext displays data using graphs and provides trends and insights is very helpful. I am able to share trends that are easy to understand to each location and provide actionable direction. The initial setup was seamless as our corporate team handled most of it. Review collected by and hosted on G2.com.

The site is not very intuitive. If you don't know what you are looking for it can be hard to navigate. Maybe a search bar. Review collected by and hosted on G2.com.

I like the format of the platform. I haven't used one before but this one has been pretty easy to navigate. and I like that it has the ability for me to manage multiple pages for my different buisnesses. Review collected by and hosted on G2.com.

I would say that sometimes the program can not be that obvious as to what next steps are. I am always able to manage how to use it by googling it which is nice. Review collected by and hosted on G2.com.

I haven't found any thing helpful yet. Review collected by and hosted on G2.com.

I'm frustrated that Yext hasn't solved any problems for me in my health insurance marketing. It's been over a year since I asked for my Google reviews to show up on my HealthMarkets website, and no one has responded or done anything about it. The lack of response from Yext is disappointing; it would be nice to speak directly with someone who can take care of this. Additionally, I have their web portal but don't really know how to use it, and it seems to ask for info that doesn't really apply to me. Review collected by and hosted on G2.com.

I like that I can make mass changes across all of our entities and all of our shops in a few quick clicks rather than going into each individual profile separately. It makes it really easy to change things like opening hours, look at reviews, and get a lot of stats and data all in one place. Review collected by and hosted on G2.com.

I think sometimes the software and the way things are laid out on the knowledge graph could be a little bit better. Sometimes I find it a little bit difficult to navigate to where I need to on the platform. Review collected by and hosted on G2.com.

I really like how Yext allows us to push updates to multiple platforms and have access to all our listings in one place. The bulk edits feature is great, and the ability to do bulk uploads and schedule updates for future dates saves a lot of time. It's a very easy tool to use, and having the reviews done with AI assistance also saves a lot of time. The initial setup was very easy and interactive, and the support from Bryony and Albert was great. Review collected by and hosted on G2.com.

I find that the AI tool for review responses could be improved. Sometimes the responses seem similar, even when I try to decrease the length, and it doesn't change as expected. It can be glitchy in these ways. Review collected by and hosted on G2.com.

I love how Yext makes it easy to reply to reviews from different social platforms like Google Business, BBB, and Yelp. The AI software is great at reviewing the verbiage from the initial participant and crafting a dynamic response while also informing us where the review originated and who it is from. I really enjoy the generation feature, where I can generate a link to direct customers or participants to provide feedback. It creates a QR code and provides an easy link to copy and paste into other platforms. The initial setup of Yext was very easy. Review collected by and hosted on G2.com.

I wish that the Generation feature was more eye-catching and user-friendly. Right now, the links and QR codes are generated into an Excel sheet that I have to then take an extra step and download onto the computer. Review collected by and hosted on G2.com.