Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Strong multi-platform distribution with great value for money thanks to Accor"
5/5
What do you like best about Yext?

The distribution of data across numerous platforms simultaneously works very well. Especially the cooperation with Accor offers, in my view, a great value for money. Review collected by and hosted on G2.com.

What do you dislike about Yext?

I find it somewhat confusing in parts and the individual points difficult to find. Especially when it comes to optimizing content. Review collected by and hosted on G2.com.

Verified User in Veterinary
AV
Verified User in Veterinary
Enterprise (> 1000 emp.)
"Easy-to-Read Reviews and Handy Prewritten Replies"
4.5/5
What do you like best about Yext?

easy to read reviews, and reply. nice that can create pre written answers Review collected by and hosted on G2.com.

What do you dislike about Yext?

I do think the dashboard feels a little old fashioned and to read the whole review before clicking into it is hard as it fits a small box Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext

We're happy to hear that Yext is helping you respond to reviews quickly. That's one of the key benefits of our platform, and we're glad it's making a difference for you.

DB
Dudley B.
Head of marketing
Enterprise (> 1000 emp.)
"Simple, Feature-Rich Platform with Helpful Yext Support"
5/5
What do you like best about Yext?

Simple to use platform, with multiple functions to assist my business. Also the team at Yext have been very helpful when we need them Review collected by and hosted on G2.com.

What do you dislike about Yext?

There isn't much to dislike. Sometimes i found the layout a little counter intuitive, but once you know where to look, its easy Review collected by and hosted on G2.com.

Chad G.
CG
Chad G.
Director of Digital Product
Marketing and Advertising
Mid-Market (51-1000 emp.)
"Efficient Mass Edits with User-Friendly UI"
3.5/5
What do you like best about Yext?

I find the easy-to-use UI/SaaS admin of Yext very beneficial. The ability to bulk edit fields is also very helpful for managing tasks efficiently. Additionally, Yext offers more robust content tagging and taxonomy capabilities, which is a big advantage. Review collected by and hosted on G2.com.

What do you dislike about Yext?

I'd like to find ways to remove manual edits and let AI suggested changes be applied at scale. Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext

Thank you for the feedback, Chad — we're glad the UI and bulk editing capabilities are making a real difference for your brand at scale. Applying AI-suggested changes more broadly is a great idea, and it's the kind of thinking that keeps us moving in the right direction.

MT
matt t.
director of customer success
Enterprise (> 1000 emp.)
"Robust and Efficient"
4.5/5
What do you like best about Yext?

Yext has Centralized control and efficiency that is primary advantage is providing a single dashboard to manage and update a company's listings across more than 150 online directories, search engines, and mapping services, including Google, Facebook, Yelp, and Apple Maps.

This saves significant time and effort for us and by pushing updates to listings in real time, Yext ensures consistent and accurate business information across the web, which is a major factor for improving local SEO.

The platform includes tools for monitoring and responding to reviews from multiple sites within a single interface, which is critical for maintaining a positive brand reputation.

Recent updates to the platform have incorporated AI to automate customer interactions, analyze sentiment in reviews, and craft on-brand responses. Review collected by and hosted on G2.com.

What do you dislike about Yext?

Its high price point and the less expensive starter packages provide limited value compared to the cost.

If our business cancels its Yext subscription, listings typically revert to their pre-Yext state. This creates a reliance on the service, as all the previously synced data is no longer maintained. Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext

Thank you for sharing your positive experiences with Yext, including the time-saving benefits and tools for maintaining a positive brand reputation. We understand your concerns about the high price point and the limitations of the starter packages, and we appreciate your feedback on these areas.

Jesse N.
JN
Jesse N.
INSURANCE AGENT
Small-Business (50 or fewer emp.)
"One Platform to Post Content Across All My Socials"
5/5
What do you like best about Yext?

One platform to post all of my content to all of my socials Review collected by and hosted on G2.com.

What do you dislike about Yext?

It would not integrate with the facebook page I already had made Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext

Thanks for your review! We’re glad Yext helps you manage and publish content across your social channels from one platform.

Schantera M.
SM
Schantera M.
Insurance Broker
Small-Business (50 or fewer emp.)
"A Game-Changer for Online Presence and Business Growth"
5/5
What do you like best about Yext?

What I like most about Yext is the peace of mind it gives me. Once I set it up, everything felt seamless. I don’t have to manually update Google, Facebook, or other directories. Yext handles it all in one place. The implementation process was actually easier than I expected, and the support team was helpful in making sure I understood how to use it.

I use Yext often, probably a few times a week, just to check on updates or peek at the analytics. It’s simple to log in, see what’s happening, and move on with my day. I also like that it integrates smoothly with the platforms I already use, so I don’t feel like I’m juggling separate tools. Review collected by and hosted on G2.com.

What do you dislike about Yext?

At first, there was a bit of a learning curve because the platform offers so many features. It felt like a lot to take in, but once I got comfortable, it became second nature. Honestly, aside from that, I don’t have major dislikes. Yext does exactly what I need: keeps my business information accurate, visible, and professional. Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext

Thank you for sharing your positive experience with Yext! We're thrilled to hear that our platform has provided you with peace of mind and streamlined your online presence management. We appreciate your feedback on the initial learning curve and are continuously working to improve user onboarding.

It's fantastic to hear that Yext has helped you maintain accurate and consistent business information across various platforms, ultimately saving you time and enhancing your online visibility. If you ever have any questions or need further assistance with utilizing our features, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing Yext!

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Versatile, Powerful Platform That Scales with Your Business"
4.5/5
What do you like best about Yext?

Yext's versatility enables businesses of varying scales to leverage features optimally suited to their specific requirements. Review collected by and hosted on G2.com.

What do you dislike about Yext?

Yext is super powerful, but the navigation can be clunky. It often feels lik you have to click a lot to get where you're going, or use the quick tool bar to find a pages that might have been moved or renamed. Review collected by and hosted on G2.com.

Jonathan T.
JT
Jonathan T.
Ecommerce Consultant
"Effortless Listings Management, Support Could Improve"
3.5/5
What do you like best about Yext?

I like how Yext makes it easy to update and manage all listings at once, which solves the problem of handling multiple listings very smoothly. I also appreciate the support, which is very helpful, especially during the initial setup. The use of templates within Yext is something I value too. Review collected by and hosted on G2.com.

What do you dislike about Yext?

I see inconsistencies between listings that cause things to not work properly. Review collected by and hosted on G2.com.

Akansha S.
AS
Akansha S.
Mid-Market (51-1000 emp.)
"Efficient Syncing but Pricey for Small Businesses"
4/5
What do you like best about Yext?

I use Yext to manage and sync business information across search engines, maps, and directories from one place. I appreciate its real-time syncing that instantly updates business info across dozens of platforms from a single dashboard. Review collected by and hosted on G2.com.

What do you dislike about Yext?

It can be expensive and sometimes overkill for small businesses with simpler listing needs. Review collected by and hosted on G2.com.

Response from Yext Inc. of Yext

We're glad to hear that you find our real-time syncing efficient for managing and updating business information across multiple platforms.