I like having all reviews in one place with Yext, as it helps us gather Yelp and Google reviews on one platform and view review ratings and percentages for each location easily. The AI-generated reviews feature is also helpful, especially when we have several reviews to reply to, as it can become repetitive responding to each one. It modifies responses and gives character to each individual review, which boosts efficiency. Plus, the initial setup of Yext was very easy and straightforward. Review collected by and hosted on G2.com.

Having new reviews automatically pop up or receive a pop-up notification when a new review comes in is something I wish Yext would do. I have to continuously refresh our Yext page to view new reviews. Sometimes the reviews don't populate until a day or two later, even though they show up in Google in real time. Review collected by and hosted on G2.com.

I like that I can update my business hours once and it will update everywhere. I also appreciate being able to give access to my staff without having to add and remove them from each platform. Additionally, I find it convenient that Yext is integrated with my website, allowing me to add or remove coaches in Yext and have them appear or disappear on my section of the website. Review collected by and hosted on G2.com.

It's not so much a Yext issue as a permissions issue. Some items are locked for editing by my franchisor, which is super frustrating. There's also the issue of updating Apple Maps. Yext is constantly having a syncing issue. I've updated my business hours in Yext and tried to sync to Apple Maps, but it constantly shows an error, so despite being open for over a year, Apple Maps still lists us as coming soon. Review collected by and hosted on G2.com.

Yext offers strong analytics reports that let us compare our listings’ growth over the years. I also like being able to build custom reports based on what we need. It’s easy to schedule listing updates and keep an eye on incoming reviews across all of our locations. Since we have 80+ offices, Yext helps us keep our Facebook, Google, and Yelp pages accurate and up to date. Review collected by and hosted on G2.com.

There’s no option to create or manage LinkedIn Pages for different locations. Review collected by and hosted on G2.com.

YEXT has a very comprehensive feature set that is applicable to important functions for businesses of all kinds.

Whether healthcare facilities, international brands, or small retail businesses with a manageable number of locations, YEXT is easy to use after a short training and familiarization period, thanks to its clear UI.

Synchronizing entities works quickly, and the listing directory immediately indicates if there is a problem on Google's side and how it can be resolved. Batch imports of large amounts of data with many changes or many new entities also work well.

In terms of pricing, YEXT is one of the most cost-intensive providers, which is justifiable due to the aforementioned feature set. There are smaller providers that are more cost-effective, but they cannot be used for healthcare facilities, for example, because no alternative practitioners can be set up there.

Regarding AI at YEXT, I can't say much, as currently no AI features are in use for our company. Review collected by and hosted on G2.com.

The promotion of internal employees of the respective contracting companies could be better. It is mostly referred to the Hitchhiker Forum, where help articles can be browsed. Personalized support and training offers from YEXT or licensed partner agencies would be helpful. Review collected by and hosted on G2.com.

I like how Yext manages a high volume searches a month on our website, allowing customers to find answers to their questions easily without having to call or chat with us. This makes our website the first point of contact for customers seeking information. The Yext FAQs efficiently solve queries like 'How do I change my address?' or 'How do I dispute a transaction?' I also appreciate the branch locator functionality and its integration with Google, which enhances our visibility and makes our branches more searchable. The interface is user-friendly and it's easy to update information, which was a significant improvement over our previous solution. The initial setup of Yext was incredibly smooth, thanks to a dedicated account manager, development support, and the Hitchhikers guide, which made the process really simple. Review collected by and hosted on G2.com.

The only thing I would say that could be a slight improvement on the search side is a more customizable dashboard for search. The reporting tools are quite tricky sometimes to pull out the information you want on specific searches. And the other thing I've seen on other tools that would be quite good is some form of clustering report, where you can cluster search terms based on topics and then see trends. Review collected by and hosted on G2.com.

I think Yext is really easy to use, and it's nice that it manages other vendors for me. I only have to manage one vendor, which is Yext, instead of worrying about Google, Apple, Waze, Bing, and Yelp individually. I just need to ensure the Yext information is correct from my end, and then I'm good. Yext saves me a lot of time by automatically updating all of my company's online listings and ensuring they have the correct information, like hours and days they're open, menu items, addresses, phone numbers, etc. It's like a centralized way to keep everything up-to-date, and that's really helpful. Whenever something is incorrect, I don't have to worry about contacting Google because Yext handles it on my behalf, thanks to their relationship with them, which is really valuable. Review collected by and hosted on G2.com.

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I use Yext to monitor all of our Map/Directory listings for our 150+ locations, and we consider it essential software. I appreciate that Yext allows us to standardize and keep track of our listings efficiently. What I like most is the speed; I can bring a new branch online within the same day. The Sync functionality is particularly valuable since it allows me to push corrections or updates within minutes. Within the Listings service, I have zero complaints as everything works great. Even though I wasn't there for the initial setup, I found it easy to learn using the original person's notes. Review collected by and hosted on G2.com.

We test piloted a couple other Yext services but they ended up not being the right price or fit for us. Specifically, we thought the Reviews tracking service was expensive. We also weren't convinced that AI monitoring would have the appropriate level of human connection. Review collected by and hosted on G2.com.

I find Yext incredibly convenient and straightforward to use. It’s a big time-saver for me as it updates all my listings at once, so I only have to enter the data once. I also appreciate that it allows multiple users within our organization to have different levels of access for updating our data. Review collected by and hosted on G2.com.

We have trouble getting a response from our sales support team in a timely manner. We have also had repeated support issues that have taken longer than acceptable to fix. The price is also high considering the lack of direct support we have received during the course of our relationship with Yext. The initial setup was a little difficult; there wasn't a lot of clarity/support on the process, especially with linking accounts and verifications. Review collected by and hosted on G2.com.

I appreciate that Yext is one of the strongest and oldest vendors in the business, with a hospitality publisher network that rivals most competitors. It's also great to receive close support from our Customer Success Manager, managed services, and support team. The hotel-focused integrations ensure our properties' amenities, policies, and brand content are distributed accurately, reducing gaps between brand intent and guest experience. The support team knows our business model well, and we can tap into benchmarking data to understand industry trends. Review collected by and hosted on G2.com.

In my opinion, the Yext platform and reporting technology could use modernization. When previewing other vendors, the user interface was often more advanced than Yext's platform and simplified the daily tasks of SEO Managers. We lean on Yext heavily for their support team and publisher network, but would really like to see an overhaul to the platform experience. Review collected by and hosted on G2.com.

I like the customer service at Yext. The customer service team is very prompt and easy to work with. Whenever I have a problem, even if it's not directly related to Yext but maybe connected to Google, the Yext team is always happy to jump in, help, and give me a recommendation on how to fix it. Additionally, I find that using templates is very helpful. Once you have a proper template set up, populating all of the information is very straightforward and doesn't take much time. Review collected by and hosted on G2.com.

I don't wanna say that this doesn't work well for me. I just don't prefer to use it. And that is reviews. I use reviews elsewhere. I use a platform called Podium. It just integrates more seamlessly with our internal processes so I gather reviews that way. Versus gathering them through Yext. Review collected by and hosted on G2.com.