--- title: Yext Reviews meta\_title: 'Yext Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1124 reviews by the users' company size, role or industry to find out how Yext works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1124 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Yext Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Yext, with a welcoming interface and simple navigation that enhances their experience. [(352 mentions)](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1936276&qs=pros-and-cons#reviews) Users find Yext exceptionally **helpful** for ensuring consistency and quick updates across multiple platforms in their business. [(194 mentions)](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1935111&qs=pros-and-cons#reviews) Users value Yext's **centralized management** , simplifying the updating of business information across multiple platforms efficiently. [(183 mentions)](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1935792&qs=pros-and-cons#reviews) Users commend Yext's **helpful customer support** , which excels in resolving issues and ensuring user satisfaction. [(178 mentions)](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1935188&qs=pros-and-cons#reviews) Users value the **efficiency and speed** of Yext, appreciating its ability to manage business information seamlessly across platforms. [(161 mentions)](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1935861&qs=pros-and-cons#reviews) Users often find Yext's interface **complex to navigate** , leading to a steep learning curve for new users. [(99 mentions)](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=2114668&qs=pros-and-cons#reviews) Users report a **steep learning curve** with Yext, though support and documentation help ease the transition. [(81 mentions)](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1936302&qs=pros-and-cons#reviews) Users experience a **difficult learning curve** with Yext, finding navigation and edits challenging and confusing. [(77 mentions)](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1934513&qs=pros-and-cons#reviews) Users find **difficult navigation** a challenge, especially due to overwhelming filters and confusing initial setups. [(68 mentions)](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1935389&qs=pros-and-cons#reviews) Users find Yext's **limited features** frustrating, wishing for an iOS app and more customization options. [(66 mentions)](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1936127&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Yext ##### 1. Ease of Use Users appreciate the **ease of use** of Yext, with a welcoming interface and simple navigation that enhances their experience. [ See 352 mentions ](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1936276&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.0/5 "Disappointing Experience After Nearly 10 Years" What do you like about Yext? Setting up my GMB listings was easy. This is a helpful tool for managing listings. ![Simone I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone I.") SI Simone I. Enterprise (\> 1000 emp.) 5.0/5 "A Strong Platform for Location and Review Governance" What do you like about Yext? What I appreciate most about Yext is the centralized governance of location data and reviews. Managing reviews at scale is smooth, and the AI-driven s ##### 2. Helpful Users find Yext exceptionally **helpful** for ensuring consistency and quick updates across multiple platforms in their business. [ See 194 mentions ](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1935111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.0/5 "Disappointing Experience After Nearly 10 Years" What do you like about Yext? Setting up my GMB listings was easy. This is a helpful tool for managing listings. ![Maddie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maddie F.") MF Maddie F. Small-Business (50 or fewer emp.) 5.0/5 "Yext: Responsive Support and AI Insights for Online Listings" What do you like about Yext? I really like how the support team is always super responsive. Scout has been an interesting feature because it's the only tool we have that gives us ##### 3. Centralized Management Users value Yext's **centralized management** , simplifying the updating of business information across multiple platforms efficiently. [ See 183 mentions ](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1935792&qs=pros-and-cons#reviews) See Related User Reviews ![Jennifer W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer W.") JW Jennifer W. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Multi-Location Updates with Seamless Review Management" What do you like about Yext? I like Yext's ability to update and edit all of our listings at once. It's really nice that it shows reviews and gives the option to respond to them, ![Simone I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone I.") SI Simone I. Enterprise (\> 1000 emp.) 5.0/5 "A Strong Platform for Location and Review Governance" What do you like about Yext? What I appreciate most about Yext is the centralized governance of location data and reviews. Managing reviews at scale is smooth, and the AI-driven s ##### 4. Customer Support Users commend Yext's **helpful customer support** , which excels in resolving issues and ensuring user satisfaction. [ See 178 mentions ](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1935188&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.0/5 "Disappointing Experience After Nearly 10 Years" What do you like about Yext? Setting up my GMB listings was easy. This is a helpful tool for managing listings. ![Maddie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maddie F.") MF Maddie F. Small-Business (50 or fewer emp.) 5.0/5 "Yext: Responsive Support and AI Insights for Online Listings" What do you like about Yext? I really like how the support team is always super responsive. Scout has been an interesting feature because it's the only tool we have that gives us ##### 5. Features Users value the **efficiency and speed** of Yext, appreciating its ability to manage business information seamlessly across platforms. [ See 161 mentions ](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1935861&qs=pros-and-cons#reviews) See Related User Reviews ![Jennifer W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer W.") JW Jennifer W. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Multi-Location Updates with Seamless Review Management" What do you like about Yext? I like Yext's ability to update and edit all of our listings at once. It's really nice that it shows reviews and gives the option to respond to them, ![Simone I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone I.") SI Simone I. Enterprise (\> 1000 emp.) 5.0/5 "A Strong Platform for Location and Review Governance" What do you like about Yext? What I appreciate most about Yext is the centralized governance of location data and reviews. Managing reviews at scale is smooth, and the AI-driven s ### 5 Cons or Disadvantages of Yext ##### 1. Complex Usability Users often find Yext's interface **complex to navigate** , leading to a steep learning curve for new users. [ See 99 mentions ](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=2114668&qs=pros-and-cons#reviews) See Related User Reviews ![Leon L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leon L.") LL Leon L. Small-Business (50 or fewer emp.) 5.0/5 "Convenience and Efficiency with Room for Improvement" What do you dislike about Yext? Overall the platform is very useful, but sometimes listings update take longer than expected to sync. So syncing speed and user experience would make ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Manage Multiple Online Platforms in One Place" What do you dislike about Yext? I don't like the social media platform - too cumbersome ##### 2. Learning Curve Users report a **steep learning curve** with Yext, though support and documentation help ease the transition. [ See 81 mentions ](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1936302&qs=pros-and-cons#reviews) See Related User Reviews ![Leon L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leon L.") LL Leon L. Small-Business (50 or fewer emp.) 5.0/5 "Convenience and Efficiency with Room for Improvement" What do you dislike about Yext? Overall the platform is very useful, but sometimes listings update take longer than expected to sync. So syncing speed and user experience would make ![Taby A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taby A.") TA Taby A. Enterprise (\> 1000 emp.) 5.0/5 "Yext was the first tool I recommended when I started a new job!" What do you dislike about Yext? There is a learning curve, but support is very helpful as is the documentation. ##### 3. Difficult Learning Users experience a **difficult learning curve** with Yext, finding navigation and edits challenging and confusing. [ See 77 mentions ](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1934513&qs=pros-and-cons#reviews) See Related User Reviews ![Leon L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leon L.") LL Leon L. Small-Business (50 or fewer emp.) 5.0/5 "Convenience and Efficiency with Room for Improvement" What do you dislike about Yext? Overall the platform is very useful, but sometimes listings update take longer than expected to sync. So syncing speed and user experience would make ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "All-in-One Solution for Extensive Location Management" What do you dislike about Yext? I think Yext could improve by providing more training guides for how to make changes. A more detailed onboarding experience would also be helpful. ##### 4. Difficult Navigation Users find **difficult navigation** a challenge, especially due to overwhelming filters and confusing initial setups. [ See 68 mentions ](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1935389&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient, User-Friendly with Room for Support Improvement" What do you dislike about Yext? You can probably improve support response That is pretty slow. When dealing with downtime. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Manage Multiple Online Platforms in One Place" What do you dislike about Yext? I don't like the social media platform - too cumbersome ##### 5. Limited Features Users find Yext's **limited features** frustrating, wishing for an iOS app and more customization options. [ See 66 mentions ](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1936127&qs=pros-and-cons#reviews) See Related User Reviews ![Stephani A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephani A.") SA Stephani A. Mid-Market (51-1000 emp.) 5.0/5 "Great tool to manage listings for franchise businesses" What do you dislike about Yext? There’s no option to create or manage LinkedIn Pages for different locations. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Multiple Locations - Easy to view data" What do you dislike about Yext? I do wish I could somehow duplicate a post that I have made and just make minor changes. At least for how our company uses it, I am unable to copy a ![Jacob C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob C.") JC Jacob C. Principal Content Architect Enterprise (\> 1000 emp.) 4/9/2026 "Effortless Reporting & Stellar Support" 5/5 What do you like best about Yext? I love the notifications and reports Yext provides. The enhanced help desk is a lifesaver, and the onboarding and implementation team were terrific. Keeping track of reviews, sentiment, and complaints is so much easier now. I like the balance between control and automation. The initial setup was a breeze, and our main contact before implementation, Micah, was fantastic and really sells the company just by being a great guy. Our implementation and help staff were really helpful too. Review collected by and hosted on G2.com. What do you dislike about Yext? I still find building my own reports tricky. A notification or reports wizard would do a lot. Sometimes I wish I knew more about how I can use new Yext features. They build and iterate really fast and I don't necessarily hear about every new function except in huge updates. Review collected by and hosted on G2.com. What problems is Yext solving and how is that benefiting you? I use Yext for review and reputation management, citations, listings, and sentiment analysis. It makes tracking reviews and complaints easier with a good balance between control and automation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jennifer W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer W.") JW Jennifer W. Account Executive Marketing and Advertising Small-Business (50 or fewer emp.) 5/15/2025 "Efficient Multi-Location Updates with Seamless Review Management" 5/5 What do you like best about Yext? I like Yext's ability to update and edit all of our listings at once. It's really nice that it shows reviews and gives the option to respond to them, which is super helpful since we have 270 locations across 15+ accounts. I also found the initial setup to be very easy. Review collected by and hosted on G2.com. What do you dislike about Yext? There is nothing we dislike Review collected by and hosted on G2.com. What problems is Yext solving and how is that benefiting you? I use Yext to update Google My Business Profiles efficiently. It solves the problem of editing multiple locations by allowing updates to all listings simultaneously. It centralizes reviews for 270 locations, with the option to respond easily. Review collected by and hosted on G2.com. Show More Response from Yext Inc. of Yext [Editedit](https://www.g2.com/survey_responses/yext-review-11174029/official_response/edit) We're glad to hear that you find our bulk editing and syncing feature helpful for managing your listings. Thank you for your review, Jennifer! 5/14/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Becky M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Becky M.") BM Becky M. Small-Business (50 or fewer emp.) 5/22/2026 "Review Response Simplified, Navigation Needs Work" 4.5/5 What do you like best about Yext? I like that Yext makes it easy to respond to reviews. Once I find where to go, I can easily respond to reviews on our company on Google and Yelp. The initial setup of Yext was fairly easy too. Review collected by and hosted on G2.com. What do you dislike about Yext? It's a little hard to navigate Yext to find what I need. When I go look for a review, it's a little hard for me to find where to go—I end up clicking a bunch of things first. Navigating the website could be improved by making it a little more user-friendly to find things. Review collected by and hosted on G2.com. What problems is Yext solving and how is that benefiting you? I use Yext to manage reviews and online activity for my businesses. Although navigation is tricky, once I find the right spot, responding to reviews on Google and Yelp is easy. Review collected by and hosted on G2.com. Show More Response from Yext Inc. of Yext [Editedit](https://www.g2.com/survey_responses/yext-review-12858099/official_response/edit) We appreciate your feedback on the navigation of our platform. We are constantly working to improve the user experience, and your input is valuable in helping us make necessary adjustments. Thank you for bringing this to our attention. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rodolfo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodolfo C.") RC Rodolfo C. Senior Professional SEO Mid-Market (51-1000 emp.) 4/7/2026 "Effortless Syncing with Stellar Support" 5/5 What do you like best about Yext? I like Yext's user-friendly platform, as it's easy to find the tools I need and learn more about them. It's great that I can ask questions easily, and the customer support team is very responsive, helping us with any issues quickly. The connector feature has been a big help, saving us from manual work by syncing changes on our landing pages with the information on our entities. This ensures our info is consistently updated across different platforms. Review collected by and hosted on G2.com. What do you dislike about Yext? I would like to have a flagging option when reviews aren't following Google guidelines. Also, Scout, which is their rank tracking tool comes with a big extra cost. Review collected by and hosted on G2.com. What problems is Yext solving and how is that benefiting you? I use Yext to manage 2000 locations and sync data across platforms. The user-friendly platform and connector feature save us from manual work. It automatically syncs updates, allows bulk data management, and lets us analyze performance metrics in one platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Mid-Market (51-1000 emp.) 5/2/2025 "Helpful Data Insights, Complex Navigation" 4/5 What do you like best about Yext? I use Yext to post our hours and monitor social media feedback and reviews, which simplifies managing our online presence. I appreciate how Yext lets me go to one place to find all my data instead of logging into multiple different platforms. The way Yext displays data using graphs and provides trends and insights is very helpful. I am able to share trends that are easy to understand to each location and provide actionable direction. The initial setup was seamless as our corporate team handled most of it. Review collected by and hosted on G2.com. What do you dislike about Yext? The site is not very intuitive. If you don't know what you are looking for it can be hard to navigate. Maybe a search bar. Review collected by and hosted on G2.com. What problems is Yext solving and how is that benefiting you? I use Yext to easily manage my data, saving time by avoiding multiple logins. Its graph displays and insights help me share clear trends and actionable directions at each location. Review collected by and hosted on G2.com. Show More Response from Yext Inc. of Yext [Editedit](https://www.g2.com/survey_responses/yext-review-11115460/official_response/edit) Thank you for sharing your positive experience with Yext. We're happy to hear that you find it easy to use and a time saver for managing social reviews! 4/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![StretchLab P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "StretchLab P.") SP StretchLab P. Manager Small-Business (50 or fewer emp.) 5/19/2026 "Easy to Navigate for Managing Multiple Pages, but Next Steps Aren’t Always Clear" 3.5/5 What do you like best about Yext? I like the format of the platform. I haven't used one before but this one has been pretty easy to navigate. and I like that it has the ability for me to manage multiple pages for my different buisnesses. Review collected by and hosted on G2.com. What do you dislike about Yext? I would say that sometimes the program can not be that obvious as to what next steps are. I am always able to manage how to use it by googling it which is nice. Review collected by and hosted on G2.com. What problems is Yext solving and how is that benefiting you? it easily allows me to update my business hours and practcioners Review collected by and hosted on G2.com. Show More Response from Yext Inc. of Yext [Editedit](https://www.g2.com/survey_responses/yext-review-12839548/official_response/edit) We're glad to hear that you find Yext easy to navigate and helpful for managing multiple pages. Thank you for using Yext to update your business information! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alex W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex W.") AW Alex W. Enterprise (\> 1000 emp.) 5/7/2026 "Lack of Support Hinders Usability" 4/5 What do you like best about Yext? I haven't found any thing helpful yet. Review collected by and hosted on G2.com. What do you dislike about Yext? I'm frustrated that Yext hasn't solved any problems for me in my health insurance marketing. It's been over a year since I asked for my Google reviews to show up on my HealthMarkets website, and no one has responded or done anything about it. The lack of response from Yext is disappointing; it would be nice to speak directly with someone who can take care of this. Additionally, I have their web portal but don't really know how to use it, and it seems to ask for info that doesn't really apply to me. Review collected by and hosted on G2.com. What problems is Yext solving and how is that benefiting you? Yext hasn't solved any problems for me; it's frustrating to get no response about showing Google reviews on my site. Review collected by and hosted on G2.com. Show More Response from Yext Inc. of Yext [Editedit](https://www.g2.com/survey_responses/yext-review-12775396/official_response/edit) We’re sorry to hear about your experience and appreciate you sharing this feedback. This isn’t the level of support or value we aim to provide. I've flagged this to my team internally and we are looking into this. Your feedback is important, and we’re committed to improving. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam B.") AB Adam B. Enterprise (\> 1000 emp.) 4/17/2026 "Effortless Profile Management Across Multiple Locations" 4/5 What do you like best about Yext? I like that I can make mass changes across all of our entities and all of our shops in a few quick clicks rather than going into each individual profile separately. It makes it really easy to change things like opening hours, look at reviews, and get a lot of stats and data all in one place. Review collected by and hosted on G2.com. What do you dislike about Yext? I think sometimes the software and the way things are laid out on the knowledge graph could be a little bit better. Sometimes I find it a little bit difficult to navigate to where I need to on the platform. Review collected by and hosted on G2.com. What problems is Yext solving and how is that benefiting you? I use Yext to manage store profiles and reviews, easily change opening hours, and access stats all in one place. I like making mass updates across all shops quickly without editing each profile. Review collected by and hosted on G2.com. Show More Response from Yext Inc. of Yext [Editedit](https://www.g2.com/survey_responses/yext-review-12645118/official_response/edit) Thank you for sharing your positive experience with Yext's mass management capabilities. We understand the importance of user-friendly navigation and will work to enhance the platform's layout for easier access to features. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller YJ Yolandi J. Enterprise (\> 1000 emp.) 3/6/2026 "Streamlined Locations Management with Stellar Support" 5/5 What do you like best about Yext? I really like how Yext allows us to push updates to multiple platforms and have access to all our listings in one place. The bulk edits feature is great, and the ability to do bulk uploads and schedule updates for future dates saves a lot of time. It's a very easy tool to use, and having the reviews done with AI assistance also saves a lot of time. The initial setup was very easy and interactive, and the support from Bryony and Albert was great. Review collected by and hosted on G2.com. What do you dislike about Yext? I find that the AI tool for review responses could be improved. Sometimes the responses seem similar, even when I try to decrease the length, and it doesn't change as expected. It can be glitchy in these ways. Review collected by and hosted on G2.com. What problems is Yext solving and how is that benefiting you? I use Yext to manage our Google locations, push updates to multiple platforms, and access all our listings in one place. Bulk edits save time, and AI-assisted reviews streamline our process. It's an easy tool that simplifies scheduling updates. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DM Domonique M. Assistant Community Manager Small-Business (50 or fewer emp.) 12/11/2025 "Streamlined Review Management, Easy Setup" 4/5 What do you like best about Yext? I love how Yext makes it easy to reply to reviews from different social platforms like Google Business, BBB, and Yelp. The AI software is great at reviewing the verbiage from the initial participant and crafting a dynamic response while also informing us where the review originated and who it is from. I really enjoy the generation feature, where I can generate a link to direct customers or participants to provide feedback. It creates a QR code and provides an easy link to copy and paste into other platforms. The initial setup of Yext was very easy. Review collected by and hosted on G2.com. What do you dislike about Yext? I wish that the Generation feature was more eye-catching and user-friendly. Right now, the links and QR codes are generated into an Excel sheet that I have to then take an extra step and download onto the computer. Review collected by and hosted on G2.com. What problems is Yext solving and how is that benefiting you? Yext makes it easy to reply to reviews across platforms like Google Business, BBB, and Yelp. It helps craft dynamic responses and provides feedback links via a QR code, simplifying customer interactions. Review collected by and hosted on G2.com. Show More Response from Yext Inc. of Yext [Editedit](https://www.g2.com/survey_responses/yext-review-12078465/official_response/edit) Thank you for the detailed review. We’re glad Yext makes it easy to manage and respond to reviews across platforms like Google Business Profile, Yelp, and BBB, with AI-assisted responses that save time and add clarity. It’s great to hear the Generation feature and QR codes help simplify how you collect customer feedback and streamline engagement. We appreciate the feedback on usability and are continuing to improve how feedback links and assets are created and shared. 12/19/2025 Current UserValidated ReviewerSource: G2 invite on behalf of seller ## Top-Rated Alternatives [ ![SOCi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SOCi") SOCi 4.5/5(4,669) ](https://www.g2.com/products/soci/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Uberall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uberall") Uberall 4.4/5(237) ](https://www.g2.com/products/uberall-2024-01-10/reviews) [ View All Alternatives ](https://www.g2.com/products/yext/competitors/alternatives) ##### Categories on G2 [Social Media Management](https://www.g2.com/categories/social-media-mgmt)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software) [Social Media Management](https://www.g2.com/categories/social-media-mgmt)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[Landing Page Builders](https://www.g2.com/categories/landing-page-builders)[AI Marketing Agents](https://www.g2.com/categories/ai-marketing-agents)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[SEO Tools](https://www.g2.com/categories/seo-tools)[Market Intelligence](https://www.g2.com/categories/market-intelligence)[Answer Engine Optimization (AEO)](https://www.g2.com/categories/answer-engine-optimization-aeo)[Local SEO](https://www.g2.com/categories/local-seo)[Local Listing Management](https://www.g2.com/categories/local-listing-management)[Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms)[Store Locator](https://www.g2.com/categories/store-locator)[Digital Governance](https://www.g2.com/categories/digital-governance)[Digital Communications Governance](https://www.g2.com/categories/digital-communications-governance) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is job shop management software worth the investment for a 10 to 20 person fabrication shop?](https://www.g2.com/discussions/is-job-shop-management-software-worth-the-investment-for-a-10-to-20-person-fabrication-shop)[Best candidate relationship management software for agencies](https://www.g2.com/discussions/best-candidate-relationship-management-software-for-agencies)[Top-rated email marketing tools](https://www.g2.com/discussions/top-rated-email-marketing-tools) [What is the top-rated practice management software for law firms?](https://www.g2.com/discussions/what-is-the-top-rated-practice-management-software-for-law-firms)[Best sales compensation software for small business](https://www.g2.com/discussions/what-s-the-best-sales-compensation-software-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/yext/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)