--- title: Yext Reviews meta_title: 'Yext Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1124 reviews by the users' company size, role or industry to find out how Yext works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1124 scale: '5' date_modified: '2026-08-09' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Yext Reviews **Vendor:** Yext **Category:** [AI Marketing Agents Software](https://www.g2.com/categories/ai-marketing-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,124 ## About Yext Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains. ## Yext Pros & Cons **What users like:** - Users appreciate the **ease of use** of Yext, with a welcoming interface and simple navigation that enhances their experience. (352 reviews) - Users find Yext exceptionally **helpful** for ensuring consistency and quick updates across multiple platforms in their business. (194 reviews) - Users value Yext's **centralized management** , simplifying the updating of business information across multiple platforms efficiently. (183 reviews) - Users commend Yext's **helpful customer support** , which excels in resolving issues and ensuring user satisfaction. (178 reviews) - Users value the **efficiency and speed** of Yext, appreciating its ability to manage business information seamlessly across platforms. (161 reviews) - Users love the **centralized dashboard** of Yext, simplifying management and ensuring consistent updates across all platforms. (148 reviews) - Easy Setup (144 reviews) - Intuitive (121 reviews) - Centralized Reviews (114 reviews) - Helpfulness (112 reviews) **What users dislike:** - Users often find Yext's interface **complex to navigate** , leading to a steep learning curve for new users. (99 reviews) - Users report a **steep learning curve** with Yext, though support and documentation help ease the transition. (81 reviews) - Users experience a **difficult learning curve** with Yext, finding navigation and edits challenging and confusing. (77 reviews) - Users find **difficult navigation** a challenge, especially due to overwhelming filters and confusing initial setups. (68 reviews) - Users find Yext's **limited features** frustrating, wishing for an iOS app and more customization options. (66 reviews) - Users find the **customer support lacking** , reporting unresponsiveness and frustration in resolving important issues. (64 reviews) - Users find **learning difficulty** in navigating Yext's complex features and reporting tools, especially for beginners. (55 reviews) - Missing Features (48 reviews) - Limited Customization (47 reviews) - Integration Issues (44 reviews) ## Yext Reviews ### 1. Centralized Solution with Minor Reporting Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Toni T. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** I like the simplicity of Yext, as it allows me to manage everything in one place instead of using multiple vendors. The help videos Yext provides are really great because they let me solve problems on my own and work independently when I need to. I also appreciate how using Yext helps keep all our Google listings up to date, which is really helpful. The initial setup was pretty easy too, thanks to the assistance of a knowledgeable representative. **What do you dislike about Yext?** Definitely, the help center, I would say. We go through many different project managers with Yext. You guys have a big turnover, I feel like, with it. And we don't always get the answers that we're looking for in a timely way. Sometimes it you know, it's many days or weeks or we have support tickets open for a longer period of time, and you know, we need answers right away. And, sometimes the team just doesn't have the answers for us and that's hard to go back to our ops team and share with them that you know, paying for services and yet sometimes we don't have the right tools to get us what we need. **What problems is Yext solving and how is that benefiting you?** Yext consolidates our data and simplifies management. It solves the problem of dealing with multiple vendors. We centralize our Google listings and data, which keeps everything in one place, enhancing efficiency. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext helpful in keeping all your content in one platform and easily updating multiple sites. We understand the importance of effective training and will work to improve this experience for new users. ### 2. Streamlined Listing Management **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsey F. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Yext?** Yext has transformed the way we manage our business listings. The platform's ability to consolidate all of our listings into one centralized location is a game-changer, saving us time and ensuring consistency across platforms. Their customer service is also great. Every interaction I've had with their team has been helpful, and they are quick to respond. **What do you dislike about Yext?** The platform is very feature-rich, which is part of what makes it so effective. However, this comes with a learning curve. It takes time to get fully comfortable with everything Yext offers. **What problems is Yext solving and how is that benefiting you?** Yext has been a huge help to our company by centralizing all of our business listings in one place. Instead of juggling multiple platforms and manually updating information, we now have a single hub to manage everything. This keeps our details consistent and accurate everywhere, which is critical for maintaining our professional image and customer trust. **Official Response from Yext Inc.:** > We're pleased to hear that Yext has been a huge help to your company by centralizing all of your business listings in one place. It's great to know that this has helped maintain your professional image and customer trust. Thank you for sharing your experience with us! ### 3. Convenience and Efficiency with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Leon L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Yext?** I really like the convenience and time savings Yext provides. Being able to update business information once and have it automatically sync across multiple platforms makes managing listings much more efficient. It helps ensure consistent information across directories, which makes it easier for customers to find the business. I found the initial setup to be pretty easy as well. **What do you dislike about Yext?** Overall the platform is very useful, but sometimes listings update take longer than expected to sync. So syncing speed and user experience would make it even better. **What problems is Yext solving and how is that benefiting you?** Yext helps manage our online presence across platforms, ensuring consistent information and easier discovery. It saves time by syncing updates automatically, making managing listings efficient. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext's centralized listings management and real-time data syncing valuable for maintaining a strong online presence. Thank you for sharing your positive experience, Leon! ### 4. Effortless Location Management with Quick Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Emma L. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Yext?** I like that Yext is very easy to use, even for our tech-challenged employees! It simplifies our entire process of location management. I enjoy that Yext gives my bank control and confidence. As I work in marketing, it's great to know that our locations, hours, and lenders are shown accurately without having to double check multiple sites or platforms. Updates go live quickly when we have a one-off branch closure for weather or renovations, which is so nice! The updates are quickly turned around, so I don't have to guess if other directories picked up the change or worry that outdated hours or old addresses are still floating around. Yext really centralizes our whole process and reduces mistakes while saving time. It gives us control and more confidence because we know we don’t have to deal with a frustrated customer showing up to the wrong location or outside of a branch’s normal business hours. **What do you dislike about Yext?** I think the platform was a bit overwhelming at first, but once I was acclimated, it was very easy to use. Sometimes I have to navigate around features or tabs I don’t directly use for my job so that can create some clutter. Sometimes it takes some extra clicks to get where I need to go, so just creates some visual noise sometimes. Maybe we could have the option to customize our dashboard to only include what we use daily. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage information for bank locations. It solves inconsistent location data, saving time and reducing errors by publishing accurate info quickly across platforms. It protects our brand, ensures compliance, and provides confidence that customers find up-to-date information online. **Official Response from Yext Inc.:** > We're delighted to hear that Yext has centralized your location management process and reduced errors while saving time. We understand your feedback about the platform's navigation and will consider options for a more personalized dashboard experience. Thank you for sharing your insights! ### 5. Yext was the first tool I recommended when I started a new job! **Rating:** 5.0/5.0 stars **Reviewed by:** Taby A. | Marketing Manager - Austin E. Knowlton Center for Career Exploration, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Yext?** Every staff person we have worked with, from sales to support, has been very helpful and attentive. The platform makes responding to reviews seamless and we use it daily. We also have the listing tools and they have been easy to use and helpful for our multi location business. **What do you dislike about Yext?** There is a learning curve, but support is very helpful as is the documentation. **What problems is Yext solving and how is that benefiting you?** Managing local listings for a multi-location business, responding to reviews, and analytics. **Official Response from Yext Inc.:** > Thanks for the thoughtful review! We're glad Yext is making it easier to manage listings and respond to reviews across multiple locations — and that our team has been helpful along the way. We know there’s a learning curve with any new platform, so we appreciate you highlighting the value of support and documentation as part of the experience. ### 6. Too Complicated and No Support. **Rating:** 0.0/5.0 stars **Reviewed by:** A R. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Yext?** Review response and the use of AI technology to power the responses. **What do you dislike about Yext?** VERY COMPLICATED. learning curve is too high and there is zero support. My brand was onboarded VERY poorly. Half of our locations don't even have an online ordering link entered into the entity. Nearly everything is BLANK. We only use a fraction of the potential. So why pay for it? You don't care if we are using the systems to their fullest. You got the monthly contract so who cares after that. Completely unethical. I'm already in discussions with Chatmeter to potentially move my business. I've been asking for a higher level of support for a year and we have not received it. Absolutely nothing proactive on your side at all to point out how we can use your systems better. It's an expectation that we learn YOUR system on our own and the reality for most businesses is that we do not have the resources to learn something so vast and complicated as intimately as we pay for. **What problems is Yext solving and how is that benefiting you?** Yext marginally helps with listing management and does a good job at review response. Benefit is AI is doing review responses and I have less resources to deploy to that as a result. ### 7. Reliable platform that makes managing business listings easy **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey S. | Director of HR and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Yext?** Yext makes it simple to keep our business information consistent across multiple platforms. I like how intuitive the dashboard is and how quickly updates go live on Google, Facebook, and other major directories. The reporting and analytics features are also very helpful for tracking visibility and engagement. Overall, it saves a lot of time and ensures accuracy **What do you dislike about Yext?** The platform can feel a little overwhelming at first with the number of features available, and the pricing can be a bit high for smaller businesses. Some integrations take a little extra setup time. However, once you’re familiar with it, the benefits outweigh these challenges **What problems is Yext solving and how is that benefiting you?** Yext helps us manage accurate and consistent business information across all of our locations, which saves significant time compared to updating each platform manually. It ensures our customers always see the correct hours, contact info, and promotions no matter where they search. The platform also improves our visibility in local search results and gives us useful insights into how people are finding and engaging with our business online. This has reduced errors, strengthened our brand presence, and made it easier to track performance across multiple locations. **Official Response from Yext Inc.:** > We appreciate your review and are pleased to hear that Yext has helped you save time and ensure accuracy in managing your business information. It's great to know that the platform has improved your visibility in local search results and provided useful insights. Thank you for sharing the benefits you've experienced, Audrey! ### 8. A Game-Changer for Online Presence and Business Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Schantera M. | Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Yext?** What I like most about Yext is the peace of mind it gives me. Once I set it up, everything felt seamless. I don’t have to manually update Google, Facebook, or other directories. Yext handles it all in one place. The implementation process was actually easier than I expected, and the support team was helpful in making sure I understood how to use it. I use Yext often, probably a few times a week, just to check on updates or peek at the analytics. It’s simple to log in, see what’s happening, and move on with my day. I also like that it integrates smoothly with the platforms I already use, so I don’t feel like I’m juggling separate tools. **What do you dislike about Yext?** At first, there was a bit of a learning curve because the platform offers so many features. It felt like a lot to take in, but once I got comfortable, it became second nature. Honestly, aside from that, I don’t have major dislikes. Yext does exactly what I need: keeps my business information accurate, visible, and professional. **What problems is Yext solving and how is that benefiting you?** Before Yext, I was constantly stressed about whether my business information was showing up correctly across different platforms. One place might have the right hours, another might not. That inconsistency made it harder for clients to find me and trust the information they were seeing. Yext solved that problem by centralizing everything. Now, I update my information once and it automatically pushes out everywhere. That consistency builds trust with potential clients and makes it easier for them to reach me without any confusion. On top of that, the analytics help me see how people are finding me online, which gives me valuable insight into what’s working. The benefit is huge. I save time, avoid mistakes, and have the confidence that my online presence always looks polished and professional. **Official Response from Yext Inc.:** > Thank you for sharing your positive experience with Yext! We're thrilled to hear that our platform has provided you with peace of mind and streamlined your online presence management. We appreciate your feedback on the initial learning curve and are continuously working to improve user onboarding. It's fantastic to hear that Yext has helped you maintain accurate and consistent business information across various platforms, ultimately saving you time and enhancing your online visibility. If you ever have any questions or need further assistance with utilizing our features, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing Yext! ### 9. Eases Marketing with Simple Setup, Some Listing Delays **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Yext?** I love how Yext allows me to access every listing and link every social media account I have. It's way easier for me, especially since I'm not a pro in informatics. Yext saves me a lot of time, making management simpler by letting me make one post and share it everywhere. It also helps with the type of picture I need to put in, showing me the right size to ensure it looks good on the website. The initial setup of Yext was very easy, to be honest. **What do you dislike about Yext?** Sometimes it's still a bit complicated, and it takes too much time to update on the real website. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage my stock and marketing. It helps a lot with marketing advertising, saves time, makes it easy to streamline social media posts everywhere, and ensures pictures are the right size for the website. **Official Response from Yext Inc.:** > Thank you for sharing your positive experience with Yext. We're thrilled to hear that our platform has made it easier for you to manage your listings and social media accounts, as well as streamline your marketing efforts. We understand the importance of timely updates, and we apologize for any inconvenience you've experienced. Your feedback will help us continue to enhance our services. ### 10. Easy and Effective SEO Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea G. **Reviewed Date:** November 06, 2025 **What do you like best about Yext?** I truly appreciate Yext's easy-to-use interface, which stands out for its user-friendly experience, making it hassle-free to navigate and perform tasks without difficulty. It simplifies my learning process, allowing me to achieve what I want effortlessly and effectively. The comprehensive listings feature is invaluable for enhancing SEO and geolocation precision. It simplifies updates by allowing changes in one place, which then propagate seamlessly across all platforms. This efficient functionality significantly streamlines my work processes. Additionally, the initial setup of Yext was super smooth, which further emphasizes its ease of use from the very beginning. Finally, the abundant teaching and learning opportunities enrich my experience, making Yext an indispensable tool for my work. **What do you dislike about Yext?** maybe more comprehensive training **What problems is Yext solving and how is that benefiting you?** I find Yext invaluable for managing reviews, listings, and microsite updates. Its easy UX and seamless updates across platforms enhance SEO and geo precision, simplifying my work processes without learning hurdles. **Official Response from Yext Inc.:** > Thanks for the thoughtful review, Chelsea! We're so glad to hear that Yext’s easy-to-use interface, centralized listings management, and geolocation precision are helping streamline your work and strengthen your SEO. Making it simple to update once and sync everywhere is a key part of how we help brands stay accurate and visible across platforms. We also appreciate your note on training. While we offer a range of learning resources, we know that the more guidance we provide, the more confident and efficient our users can be. If you haven't checked out Hitchhikers already, this training hub contains all of the product, industry, and process training that you need to start making successful search experiences, which can be found at hitchhikers.yext.com/training Thanks again for sharing your experience! ### 11. Effortless Multi-Source Tracking with Insightful Visuals **Rating:** 4.0/5.0 stars **Reviewed by:** Julie R. | Studio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Yext?** I love that you can monitor and track info from multiple sources like Google posts and Insta posts! Also the different graph options help from a quick visual aspect. **What do you dislike about Yext?** It takes a bit to learn. Can poke around and figure it out pretty well but wish it was easier to set up alerts for important things that you are currently tracking so if changes are made (like adding in a google post) you can tell how that is performing quickly. I am still new to it though. **What problems is Yext solving and how is that benefiting you?** Tracking google info and stats across platforms! **Official Response from Yext Inc.:** > Thank you for your feedback, Julie. We understand that there may be a learning curve, but we are continuously working to improve the user experience and make it easier to understand and set up alerts. ### 12. All-in-One Solution for Extensive Location Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Yext?** I find Yext super easy to use and user-friendly, making it so anyone can learn it. I love that everything I need is available there on one platform, which helps us manage 300 locations. The platform really helps with scaling all the needs for so many locations. **What do you dislike about Yext?** I think Yext could improve by providing more training guides for how to make changes. A more detailed onboarding experience would also be helpful. **What problems is Yext solving and how is that benefiting you?** Yext is a one-stop shop for managing 300 locations, making it easy to scale across all sites. Its user-friendly platform allows anyone to learn and manage listings, websites, and social media all in one place. **Official Response from Yext Marketing:** > We're happy to hear that Yext is providing reliable support and making it easy to manage your locations. We appreciate your feedback about the limitations and will work towards providing more comprehensive solutions in the future. ### 13. Effective for Keeping Church Details Updated, But Challenging Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel S. **Reviewed Date:** November 06, 2025 **What do you like best about Yext?** I appreciate Yext's ability to keep our church's service times and locations updated, ensuring that both regular members and visitors know when and where to meet. This feature significantly impacts our engagement, as more visitors are able to find us because we always have the most current information available. **What do you dislike about Yext?** I found the initial setup of Yext to be very overwhelming. There were many steps involved, which was challenging given my busy schedule. This complexity delayed my ability to get everything ready promptly, making it a less-than-easy process. **What problems is Yext solving and how is that benefiting you?** I find Yext keeps our church's service times and locations updated, helping visitors find us easily. It boosts our engagement with newcomers. **Official Response from Yext Inc.:** > Thank you for sharing your experience with Yext. We're pleased to hear that our platform has helped in keeping your church's information updated and has improved engagement with visitors. We understand that the setup process may have been challenging, and we apologize for any difficulties you encountered. Your feedback is valuable to us, and we will work to streamline the setup process. ### 14. Enhances Listing Management with Precision **Rating:** 5.0/5.0 stars **Reviewed by:** Grant M. **Reviewed Date:** January 09, 2026 **What do you like best about Yext?** I like that Yext ensures accurate presence everywhere customers search, which helps in managing business listings effectively. I also appreciate how it consists of listings across search engines, and the initial setup was smooth. **What do you dislike about Yext?** I find the onboarding process could be simplified. It's a bit complex for new users. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage business listings and solve issues with incorrect address causing customer confusion. It ensures accurate presence across search engines where customers search. ### 15. yext review i have no idea what I get theres no metrics **Rating:** 2.5/5.0 stars **Reviewed by:** Charise K. | agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Yext?** I guess it was seamless. I have no control over it because its managed by my huge company that provides absolutely NO assistance **What do you dislike about Yext?** There's no metrics. How do I know if it does anything? How do I use it? HOw do I optimize it? What effect does it have on my business? **What problems is Yext solving and how is that benefiting you?** I have no idea what the purpose is. I''m told that it works, but I have no control over it. My ratings are low because I have no control. My IT department is useless and takes weeks to get back to me with meaningless information. I cannot talk to yext. So I hire other SEO people for thousands of dollars every month. I think yext is a waste of time **Official Response from Yext Inc.:** > Thank you for your feedback. We’re sorry to hear the value of Yext hasn’t been clear. Yext is designed to give brands visibility and control across search, social, and AI platforms — ensuring accurate information and consistent customer experiences. We understand that when access is limited, it can be hard to see that impact. Your input highlights the importance of transparency and communication, and we appreciate you sharing it. ### 16. Solid tool for managing business listings and online presence **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2025 **What do you like best about Yext?** Yext makes it very easy to manage and sync business information across multiple platforms. Instead of updating dozens of directories one by one, I can push changes out instantly, which saves a lot of time and reduces the risk of errors. The dashboard is straightforward, and I like that analytics are included so I can track how often people are engaging with my listings. **What do you dislike about Yext?** The pricing feels high compared to alternatives, especially for small businesses. Some features are locked behind higher tiers, which can be frustrating if you only need one or two of them. Also, there’s a bit of a learning curve at the beginning, and support response times could be faster. **What problems is Yext solving and how is that benefiting you?** Yext helps centralize the management of business information across multiple locations. Instead of logging in to different directories and platforms individually, I can update hours, addresses, and details in one place. This saves time, keeps data consistent, and helps ensure customers always see accurate information online, which reduces confusion and increases trust **Official Response from Yext Inc.:** > Thank you for sharing your positive experience with Yext. We're happy to hear that our platform has simplified the process of managing your business listings and that you find the analytics and dashboard straightforward. We take your feedback about pricing and support response times seriously and will use it to continue improving our services. ### 17. Great product for listings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Yext?** Yext is great for doing bulk edits for several brands or companies and keeping everything housed in one place. It also helps you to know at a glance if there are any issues with any listings rather than going into specific platforms and listings. **What do you dislike about Yext?** I wish it was a little easier to use, especially with connectors and configuration. Higher tiers can get a support team to help rush or implement things on your behalf, but I don't have that tier so it's a bit trickier. There's also issues with various publishers, that you sometimes don't have control over. **What problems is Yext solving and how is that benefiting you?** Yext is great for doing bulk edits for several brands or companies and keeping everything housed in one place. It also helps you to know at a glance if there are any issues with any listings rather than going into specific platforms and listings. It helps me to not have too many tabs open and just have one login for everything for the most part. **Official Response from Yext Inc.:** > Thank you for sharing your feedback on Yext! We're thrilled to hear that you find our platform helpful for managing multiple brands and listings in one place. We understand your concerns about usability and connectivity, and we're continuously working to improve the user experience. We understand that configuring connectors and managing publisher relationships can be complex, especially without access to higher-tier support. You're right that some publisher limitations are outside of our control, but we know that doesn't make things any less frustrating. We're actively working to make setup and configuration easier for all users, and insights like yours help guide those improvements. Thanks again for taking the time to share your experience. ### 18. Good Listing Control—Some Learning Curve Involved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Yext?** Yext makes it easy to manage business information across multiple platforms from one central dashboard. It ensures real-time updates to listings, helping maintain accuracy and consistency across search engines, maps, voice assistants, and directories. Businesses can monitor and respond to customer reviews, gain valuable insights through analytics, and improve local SEO with customizable location pages. Its AI-powered tools and scalable features make it especially useful for multi-location businesses. **What do you dislike about Yext?** Yext can be expensive, especially for small businesses, and the pricing isn't always transparent upfront. Some may find the platform complex to navigate at first, requiring a learning curve. Additionally, certain directories may take longer to update or aren't fully integrated, limiting full control in some cases. **What problems is Yext solving and how is that benefiting you?** Yext helps The Good Feet Store maintain accurate, consistent information across all online platforms for every store location. With dozens of individually owned and operated stores, ensures that business hours, addresses, phone numbers, and services are correct across Google, Apple Maps, Yelp, Facebook, and more. This reduces customer confusion, improves local SEO, and saves time by eliminating the need to update each site manually. It also helps monitor and respond to reviews from one place, which supports our customer service and reputation management efforts. For a business that relies heavily on in-person visits and personalized consultations, having accurate, easy-to-find location info directly supports customer experience and store traffic. **Official Response from Yext Inc.:** > Thank you for sharing your experience with Yext. We're glad to hear that our platform has helped The Good Feet Store maintain accurate and consistent information across multiple online platforms, improving local SEO and customer experience! ### 19. A great tool for managing your website and social media presence! **Rating:** 5.0/5.0 stars **Reviewed by:** Mehmet Soner C. | Marketing Analytics & Insights Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Yext?** Yext offers lots of capabilities within itself. It allows me to track how well our web pages are performing. I'm able to get insights and monitor responses to our content. Additional capabilities like Sentiment Analysis are useful in categorizing the feedback in a fast and efficient manner. Analytics capability is also very useful. You can obtain essential information regarding your webpages through the dashboard. Report building capability allows you to dissect and analyze the data in ways that are useful for you. I use Yext a couple of times a month. It's easy to use and the implementation and integration doesn't take much time. Customer support is efficient, and they get back and guide you when you need help. **What do you dislike about Yext?** The filters and criteria used in reports can get overwhelming and a bit complicated. There are many perimeters that can confuse first time starters and users. It's always a good idea to get help and some training from Yext employees. **What problems is Yext solving and how is that benefiting you?** Yext is able to help us in building employee profiles in a consistent manner. We're also using Yext to track the customer experience of our members that visit our branches. Yext provides us with the data and insights to determine how we should proceed with our SEO and what we should do to optimize our website traffic. Thanks to Yext, we're able to measure, track and improve all these aspects of our website and customer experiences. **Official Response from Yext Inc.:** > Thank you for sharing your positive experience with Yext! We're thrilled to hear that you find our platform valuable for managing your website and social media presence. Your feedback about the capabilities, analytics, and customer support is greatly appreciated. We understand your concerns about the complexity of filters and criteria in reports. We will take this feedback into consideration to improve user experience and provide more guidance for first-time users. It's fantastic to hear how Yext is helping you build consistent employee profiles, track customer experiences, and optimize your website traffic. If you ever need further assistance or training, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing Yext! ### 20. Yext Makes It Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Christine K. | Managing Member, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Yext?** Yext brings all my sites together so I can access them in one spot. This makes it very convenient for responding to reviews, updating open hours, and other tasks that would be tedious having to go to each site one by one. **What do you dislike about Yext?** It is a little daunting to figure out how to navigate the site. But a few minutes is all you really need to find everything. **What problems is Yext solving and how is that benefiting you?** Yext helps us save time by bringing everything we need to one site. **Official Response from Yext Inc.:** > Thank you for sharing your experience with Yext. We're pleased to hear that it's helping you save time and manage your sites more efficiently. We appreciate your feedback about the navigation of the site. Your input will help guide our ongoing improvements. ### 21. Run. Just Run. Worst Customer Support I’ve Encountered in 12 Years **Rating:** 0.0/5.0 stars **Reviewed by:** Jonathan C. | Director, Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Yext?** Ease of use and maintaining listings. Updating all directories. **What do you dislike about Yext?** Customer support, customer support, customer support — or in Yext’s case, the total lack of it. I’ve worked in marketing for over a decade, and I have never encountered customer service this bad — not even close. It’s not just slow… it’s nonexistent. Account managers? Ghosts. Support tickets? Black hole. Follow-up? Forget about it. Emails are ignored, escalations go nowhere, and you’re left completely in the dark when you need help the most. We’ve been a Yext customer for 3 years — far too long. This is absolutely our final year, and I would strongly caution anyone considering them: Don’t make the same mistake we did. When something goes wrong (and it will), you’ll be completely on your own. **What problems is Yext solving and how is that benefiting you?** Nothing that nobody else isn't. They own the listings, so if you leave, you lose all the progress. But customer support is more important to me and it does not exist at Yext. **Official Response from Yext Inc.:** > Hi Jonathan, we’re really sorry to hear this. You’ve been with us for a long time, and we clearly didn’t provide the level of support you needed. Our team has reached out directly to better understand what happened and how we can make things right. Thank you for your honest feedback. ### 22. Effortless Setup, Powerful Local Optimization **Rating:** 4.5/5.0 stars **Reviewed by:** Piper G. **Reviewed Date:** October 01, 2025 **What do you like best about Yext?** I find Yext extremely beneficial for managing local listings for franchise businesses. It effortlessly maintains consistency across all listings, addressing the specific needs of both brands and franchises. The easy setup process adds further convenience to using Yext regularly. **What do you dislike about Yext?** I find the reporting feature in Yext to be somewhat difficult to navigate. It would greatly improve my experience if the process for creating power listing reports for current clients was more straightforward. **What problems is Yext solving and how is that benefiting you?** Yext simplifies optimizing listings for large franchises, maintaining brand consistency and meeting specific needs. It is easy to set up, enhancing operations for franchise businesses. **Official Response from Yext Inc.:** > Thank you for sharing your experience, Piper! It’s great to hear that Yext is making it easier to manage listings at scale and support both brand and franchise needs with consistency. We’re especially glad the setup process made getting started simple and straightforward. We also appreciate your note about the reporting tools. We know clear, easy-to-build reports are key to showing value, and feedback like this helps us make those improvements. Thanks again for taking the time to share what’s working — and where we can do better. ### 23. Powerful and Smart, But Takes Time to Master **Rating:** 2.5/5.0 stars **Reviewed by:** Merna A. | Talent Acquisition Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2025 **What do you like best about Yext?** I really like how Yext Relate connects everything in one place — it's smooth and feels well-organized. The ability to manage customer interactions, knowledge content, and support all within the same platform saves a lot of time. The AI-driven suggestions are actually useful, and it helps keep responses consistent and on-brand without feeling robotic. I also appreciate how searchable everything is — you can find answers fast. **What do you dislike about Yext?** It can feel a little overwhelming at first. There are a lot of features, and the learning curve is steeper than I expected. Some parts of the interface could be more intuitive, especially when you're just getting started. And while the AI is helpful, sometimes it needs a bit of tweaking to really match the tone I’m going for. **What problems is Yext solving and how is that benefiting you?** Yext Relate is solving the problem of scattered, inconsistent customer communication. Before, it was tough to keep everything aligned — answers varied, and it took too long to find accurate info. Now, everything is in one place, and the AI helps surface the right responses quickly. That’s made things more efficient for me and reduced back-and-forth with customers. It also helps create a better experience for them since they get faster, more reliable answers. **Official Response from Yext Inc.:** > Thank you for sharing your positive experience with Yext Relate! We're glad to hear that you find the platform well-organized and time-saving. We understand that the initial learning curve can be daunting, and we're committed to making the interface more intuitive for new users. Your feedback about the AI tone matching is noted, and we're continuously refining our AI capabilities. We appreciate your insights on how Yext Relate has streamlined your customer communication! ### 24. Yext has been great for organizing our listings **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Yext?** With over 1,200 locations with a lot of metadata to manage, Yext has been a great choice for our online listings. We use their API extensively to push and pull information to keep the individual listings up to date. The ease and ability to add custom fields as well as granular control over user roles makes work a breeze. Also the bulk update features are easy to use and integrate well with our workflow. We use Yext every day as a core part of our toolchain. **What do you dislike about Yext?** For testing, we have to use different emails on our test accounts which makes maintaining logins a bit of a hassle. Also if a person leaves, we have to update two accounts instead of one. Adding new users to these accounts is not straight forward and requires the user to already have a Yext account which was also a bit frustrating before we figured that out. **What problems is Yext solving and how is that benefiting you?** Yext makes it east to manage our multiple locations. **Official Response from Yext Inc.:** > We're glad to hear that Yext has been a great choice for managing your online listings and that you find the API, custom fields, and user role control to be beneficial. We appreciate your feedback and will take your comments about testing and account management into consideration for future improvements. ### 25. User-Friendly and Engaging, But Needs Clearer Feature Guidance **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Yext?** It's very user friendly and easy to use. The prompts that help responding are seamless and makes engaging with customers relatively effortless. **What do you dislike about Yext?** Although it's user-friendly it's not that intuitive so does take some guidance to get used to which features are the most useful and helpful. **What problems is Yext solving and how is that benefiting you?** Yext helps to respond to online reviews from customers. It's beneficial because it makes the process seamless when using the prompts that are available. **Official Response from Yext Inc.:** > Thanks for the review! We're glad to hear Yext is making it easier to respond to reviews and engage with your customers, especially through the use of prompts. We appreciate your note about needing clearer guidance on features. Helping users get the most value from the platform is a priority, and feedback like this helps us improve the experience. You can find all of our release notes at yext.com/release where we outline new features available in the platform each month. ### 26. Understanding your Customer **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Yext?** Yext automates creating media related web sites that allow for uniform distrubution of media and activities. **What do you dislike about Yext?** It is startlingly obvious that analyst functions are missing from the interface between Yext and this customer. vocabulary is missing ie entity is a ward location - not a ward as multible wards can meet in one location. the soft ware is not intuitive - most users are low level. our most important function is to maintain the entity/ward location information. i have to intuitively know that knowledge leads to entity and that i need to click on locations to find the old page that was titled entity. why has no one made a master icon list with a button leading directly to ward location? our second most import function is to respond to web comments on our wards. social? reviews? both are glitchy sections. first few times i went to reviews it just returned error messages. as a user the site is overly complicated for the typical LDS support person. **What problems is Yext solving and how is that benefiting you?** see comments in first question. **Official Response from Yext Inc.:** > Thank you for your detailed feedback — we’re glad to hear Yext has helped streamline the creation and distribution of media-related websites. We appreciate your candid input on usability and terminology. We understand how critical it is for your team to easily manage ward location information and respond to community feedback. We're actively working to improve interface clarity, reduce complexity for all users, and enhance functionality in reviews and social sections. Your insights are invaluable in helping us evolve the platform to better meet your needs. ### 27. Great Multi-Location Monitoring, But Listing Updates Can Be Tricky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Yext?** Ability to monitor multiple locations within a single platform. Customer support is great. **What do you dislike about Yext?** Can be difficult to make changes to listings at times. I don't use it a frequently as I would like. **What problems is Yext solving and how is that benefiting you?** We use Yext to monitor multiple business listings within a single platform. This benefits us by saving time in monitoring the businesses all at once. **Official Response from Yext Inc.:** > Thank you for your positive feedback about our multi-location monitoring and customer support. We understand that updating listings can be challenging at times, and we're working to make this process smoother for our users. We appreciate your input and will continue to enhance our platform to better meet your needs. ### 28. Works but not super user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Alison K. | Sr. Campaign Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** That it takes the guesswork of pushing out changes to multiple platforms. Saves time and energy for other projects. **What do you dislike about Yext?** Not overly simplistic to use -- there are areas within the account that unless you know where to go, you can't find it. Great example - Google ID number for linking accounts. Also, when you first start showing yourself how to create various listings, there should be something. Better ways to troubleshoot new listings if they do not connect. **What problems is Yext solving and how is that benefiting you?** The hundreds of othe rplatforms we can easily update in matter of minutes is truly helpful! We have been able to get added e to several platforms we were not aware would be good to join if not for YEXT **Official Response from Yext Inc.:** > We appreciate your feedback and understand the importance of user-friendly navigation. We are constantly working to improve our platform and will take your comments into consideration for future updates. ### 29. Learning Curve That Pays Off if You Strategize **Rating:** 3.5/5.0 stars **Reviewed by:** Jenna P. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** Yext has been great for bulk updating information across all of our locations and providers! It makes it easy for updating holiday hours, scheduling Google Business Profile updates, and adding information such as the company logo across the board. **What do you dislike about Yext?** Yext isn't a plug-n-play platform. You need to have a strategic approach to listing management before you start and make sure you have the time to effectively launch the platform. You need an extensive amount of time to fill out all the profile information to get the full benefit. **What problems is Yext solving and how is that benefiting you?** It's helping us send out up-to-date information across the web, especially for local SEO. We wouldn't have a hope of keeping all of that information updated across the board otherwise. **Official Response from Yext Inc.:** > Thank you for sharing your experience with Yext. We're happy to hear that our platform has been helpful in updating information across your locations and providers. We understand that setting up Yext may require some time and strategy, but we believe the long-term benefits are worth it. If you ever need assistance with optimizing your listing management or have any questions about maximizing the benefits of Yext, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing Yext! ### 30. Review for Yext **Rating:** 4.5/5.0 stars **Reviewed by:** Katie S. | Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Yext?** I've been really impressed with Yext! It's made managing our business listings across platforms so much easier and more efficient. The interface is user-friendly, the updates sync quickly, and it's saved us a ton of time—especially when we need to make changes across multiple directories. I also appreciate the analytics and insights Yext provides, helping us stay on top of our online presence. Highly recommend it to any business that wants to keep their digital footprint consistent and professional. **What do you dislike about Yext?** While Yext does a solid job with both review monitoring and response, I think there’s room for improvement in how those features are presented. The difference between just seeing the reviews and engaging with them could be made clearer. The interface can feel a little clunky when switching between platforms or trying to manage multiple locations at once. Also, for users new to reputation management tools, there’s a slight learning curve. A more streamlined or guided experience for replying to reviews directly from the dashboard—especially across platforms—would take the experience to the next level. **What problems is Yext solving and how is that benefiting you?** Answering reviews with ease. **Official Response from Yext Inc.:** > Thank you for sharing your detailed feedback on your experience with Yext! We're thrilled to hear that you find our platform user-friendly and efficient for managing your business listings. Your insights on review monitoring and response are valuable, and we appreciate your suggestions for improvement. We are continuously working to enhance our features and provide a more seamless experience for our users. We will take your feedback into consideration as we strive to make engaging with reviews even easier. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team. Thank you for recommending Yext, and we look forward to continuing to support your business's online presence! ### 31. Yext has helped us immensely by allowing us to manage over 2000+ websites all in one place. **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle N. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** The customer service is always great, whenever we have questions about listings, they are always able to get to the bottom of the issue. We love how easy it is for our 2,000+ employees to update there website straight from the Yext Dashboard. **What do you dislike about Yext?** At times Yext can be a little tricky to navigate if you are not familiar with the system. In all we are happy with the service! **What problems is Yext solving and how is that benefiting you?** We hadnt had a true listing service before we got Yext. Our Loan officers love that they can be found on all the different sites. Yext also makes our lives easier by making it available for our employees to update there website info on there own. **Official Response from Yext Inc.:** > We're delighted to hear that Yext has been instrumental in managing your websites and that our customer service has been great. We understand the challenges with navigation and are constantly working to simplify the user experience. Thank you for choosing Yext and for sharing your feedback! ### 32. Service has gotten worse and consistency is completely lacking **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** I like the range of services. The plaftorm is easy to navigate and pretty intuitve which is nice since I use the platform daily. **What do you dislike about Yext?** Even if we set up a process, those processes often aren't followed. There's a lack of follow up, consistency, and proactive support. We have to stay on top of everything and all the processes or things fall between the cracks. Communication is poor and it feels like we are gas lit most of the time when we come across issues whether that be publisher related or Yext platform related. It is unfortunate how much time things take and we cannot seem to get any insight into that. We have wanted to expand our automated processes with Yext for years but either kept running out of hours or had no follow up. **What problems is Yext solving and how is that benefiting you?** Yext allows us to get the information across the web more consistent. However, we have run into a lot of issues with the accuracy of that information. **Official Response from Yext Inc.:** > Thank you for taking the time to share this feedback. We are sorry to hear about the challenges you have experienced. We know how important consistent support and communication are, and we regret that we didn’t meet your expectations. We’re unable to follow up directly, as the review was submitted anonymously, but if you’re open to a conversation, we’d welcome the chance to connect and better understand your needs around automation and process expansion. Please reach out to your account representative or contact us at help@yext.com, and we’ll make sure you’re connected with the right team. Thank you again for taking the time to share. ### 33. Helps me do anything! **Rating:** 4.5/5.0 stars **Reviewed by:** John L. | Private Client Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Yext?** It's built to accommodate all the requests I need and route them to the proper approvers without me having to worry about it. **What do you dislike about Yext?** The menus are not always as intuitive as I would like. **What problems is Yext solving and how is that benefiting you?** Easy submission of marketing efforts. **Official Response from Yext Inc.:** > We're glad to hear that Yext is helping you with routing requests and accommodating all your needs. Thank you for the positive review! ### 34. Intuitive Experience Across Platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Yext?** I like that it is intuitive across multiple platforms **What do you dislike about Yext?** It can be somewhat complex. It takes time to truly know what it can do. **What problems is Yext solving and how is that benefiting you?** It brings more attention to me online **Official Response from Yext Inc.:** > We’re glad Yext’s intuitive experience works well across platforms to support your online presence. Yext is designed to help brands show up more consistently and clearly wherever customers search, which drives greater visibility over time. We also appreciate the feedback on complexity and continue to invest in education and guidance to help teams get value faster. ### 35. It was a good Platform to manage Reviews **Rating:** 3.5/5.0 stars **Reviewed by:** Glenn S. | Talent Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Yext?** We wish it helped us manage all social media campaigns where we can market specific content out to social media. Also provide a platform where we can discuss bad or good reviews in detail. We were re-routing customers to an external email. **What do you dislike about Yext?** A more streamlined UI for franchisees or regional users. Easier navigation between location groups, listing sync status, and analytics. **What problems is Yext solving and how is that benefiting you?** Yesxt helped us reply to customer reviews via social media and Google reviews. It helped us also contact the customer if they had a good or bad experience in our stores. **Official Response from Yext Inc.:** > Thank you for your review, Glenn! We believe review management is critical to your online presence, and as you can see, we practice what we preach. We're glad to hear our platform has enabled you to take ownership of your online reputation. We encourage you to explore new tools and services at your disposal for more effective and efficient review response through Yext. Reach out to your CSM with any questions. We appreciate your feedback! ### 36. Customer support and features are lacking **Rating:** 2.5/5.0 stars **Reviewed by:** Patti T. | Director of Store Development and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Yext?** It's nice to have all reviews funnel into one place. **What do you dislike about Yext?** I'm never really sure if the information for our stores is being put out on all the sites. Customer support is unhelpful and I'm never clear on who my contact is. The reviews are very boring and repetitive. The program is very expensive for what you get. I'm actively looking for a new vendor for this now. I think we can do better for less. **What problems is Yext solving and how is that benefiting you?** They help us make sure that all reviews are being replied to. That increases our SEO so that's good for us. **Official Response from Yext Inc.:** > Thank you for your feedback — we’re glad Yext has helped streamline your reviews and support your SEO. We’re sorry to hear about your concerns with customer support and overall value. We're actively improving our support model and reporting tools to ensure clearer communication and more transparency. Your input is invaluable and helps guide ongoing improvements to better serve our customers. ### 37. some functions are counter-intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Jenna S. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2025 **What do you like best about Yext?** everything in one place. easy to use and learn **What do you dislike about Yext?** some functions are counter-intutive. have to go through different knowledge graphs to get to same place. **What problems is Yext solving and how is that benefiting you?** Ability to push updates to all platforms **Official Response from Yext Inc.:** > Thank you for your feedback, Jenna. We apologize for any inconvenience caused by counter-intuitive functions. We are focused on streamlining the user experience and appreciate your patience as we work to improve. It's great to hear that Yext's ability to push updates to all platforms is benefiting you. ### 38. It works, but it definitely could be more user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Yext?** I like that you can preview your changes before submitting them. **What do you dislike about Yext?** It's not entirely intuitive or organized. Sometimes I want to change an item on the website, but I'm not sure what section of Yext Editor I should be going to in order to be able to change it. For example, if I want to change an icon, I have to go to the "Overview" section and then if I wanted to change the order of those icons, I have to go to the "Knowledge Graph" section of Yext Editor to rearrange the order. Sometimes I wish you could view your website as a 3rd party would be viewing it, and then just click on the section you'd like to edit. A more user-friendly, simple version. **What problems is Yext solving and how is that benefiting you?** Yext allows us to have a team website for our Wealth Management practice **Official Response from Yext Inc.:** > Thank you for sharing your experience with Yext. We understand the importance of intuitive navigation and are committed to making our platform more user-friendly for all our customers. ### 39. Makes managing a breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Yext?** We primarily use YEXT to collect and review customer sentiment & update our location specific google information. For collecting review data the monthly overview makes this process a breeze and allows us to pivot quickly to major concerns. For managing google search information YEXT allows total control and individuality for all our locations making the many requests we receive daily seem manageable. **What do you dislike about Yext?** It can take some time for changes to go live and updating some of the data is a convoluted process if you are unfamiliar with YEXT **What problems is Yext solving and how is that benefiting you?** Gathering information on customer sentiment allowing us to make real time changes **Official Response from Yext Inc.:** > We're glad to hear that Yext has made managing customer sentiment and location information a breeze for you. We understand that the time it takes for changes to go live and the complexity of updating data can be frustrating, and we're continuously working to improve these processes. Thank you for your feedback! ### 40. Yext - the Yext best thing for feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Josi H. | Regional Operator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Yext?** I love that i can see how my business is doing on multiple levels! We use it every week to track our businesses growth and feedback and it helps us know where we can focus our energy within our organization to make it better! **What do you dislike about Yext?** Sometimes it is a little challenging to navigate if you have multiple businesses on the platform to filter the information one specific business profile but it is manageable. **What problems is Yext solving and how is that benefiting you?** Yext helps us see what feedback we are getting and helps us know where to focus improving our customer experience! **Official Response from Yext Inc.:** > We're thrilled to hear that Yext is helping you track your business's growth and feedback, and that it's guiding you in improving your customer experience. Thank you for your review, Josi! ### 41. Either their Q&A support or website needs to be updated **Rating:** 2.0/5.0 stars **Reviewed by:** Anna G. | Franchisee, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** Can see all reviews from several main websites we advertise. **What do you dislike about Yext?** Their online Q&A and support. It’s not accurate. I am having trouble publishing 6 first party reviews that are still in quarantine and tried two things: 1. Tried to use their online Q&A to figure out how to change the number of quarantine days for First Party Reviews but the directions are inaccurate as there is no “Settings” section under “Generation” 2. Have not heard back from their customer service department after sending them a direct email under “Contact Us”. **What problems is Yext solving and how is that benefiting you?** Am able to view all reviews from FB, Google and Yelp **Official Response from Yext Inc.:** > Hi Anna, thank you for sharing your feedback. We're sorry for the confusion you experienced with our online resources and support process. It looks like our support team recently worked with you to resolve your ticket, but please let the team know if you still need help. We appreciate you flagging this experience and are continuing to improve our resources to make them easier to navigate. Thank you for partnering with Yext. ### 42. Best DPM all in one platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan J. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** Yext is the best in the Digital Presence Management field because it provides an all-in-one platform that ensures businesses maintain accurate, consistent, and optimized information across every digital touchpoint, driving visibility, trust, and customer engagement. **What do you dislike about Yext?** Price could be high for some and it does take some time learn the platform **What problems is Yext solving and how is that benefiting you?** Yext helps me as an insurance agent by ensuring my business information is accurate and consistent across all major online directories, increasing my local visibility and credibility. Its AI-powered search and website tools make it easier for potential clients to find the answers they need quickly, improving their experience and saving me time on repetitive inquiries. With automated updates and centralized control, I can efficiently manage my digital presence while focusing more on serving clients and growing my book of business. **Official Response from Yext Inc.:** > Thank you for sharing your feedback with us, Ivan! It's great to hear how Yext is benefiting you as an insurance agent, increasing your local visibility and credibility while saving you time on repetitive inquiries. We're committed to helping businesses like yours thrive. ### 43. NOT BAD, COULD BE BETTER **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** Having everything in one place. It streamlines the management of our business listings, reviews, and location data across multiple platforms, which saves us a ton of time and ensures consistency. Instead of logging into different accounts or juggling spreadsheets, we can update everything from a single dashboard. It’s especially helpful when managing multiple locations or making frequent updates—everything stays accurate and up to date with minimal effort. **What do you dislike about Yext?** The user interface could definitely be more intuitive—it feels a bit clunky and outdated at times. Reporting and metrics are also limited and not very actionable, which makes it hard to track performance or trends in a meaningful way. One major downside is that you can’t flag negative reviews directly from the platform, which defeats part of the purpose of having everything centralized. **What problems is Yext solving and how is that benefiting you?** Please see previous page, pros **Official Response from Yext Inc.:** > We're happy to hear that Yext is helping you manage your business listings and location data efficiently. We value your feedback about the user interface and reporting limitations, and we'll use that to make necessary enhancements for a better user experience. ### 44. Good customer support once on the phone, some frustrations with editing website and lag on edits **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Yext?** The customer support agents were very helpful each time I spoke to them and were eager to help, the core things I needed to do were straightforward **What do you dislike about Yext?** There were some things that weren't very intuitive in terms of performing edits and I wish there was a bit more customization ability **What problems is Yext solving and how is that benefiting you?** creating and maintaining an advisor website **Official Response from Yext Inc.:** > Thank you for your feedback. We're glad to hear our support team has been helpful and that the core tasks have been easy to manage. We also appreciate your comments about editing and customization — and we understand how important flexibility is, especially when maintaining a professional website. We're always working to make the platform more intuitive and responsive, and your input helps us improve. Thanks again for sharing your experience. ### 45. Improved Our Local Listings Management and Visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Yext?** Yext makes it incredibly easy to manage our business information across multiple platforms from a single dashboard. We've been able to ensure our agency's listings are always accurate and consistent, which has noticeably improved our online visibility. The platform's integration with search engines, social media, and map services saves us time and minimizes the risk of outdated information. **What do you dislike about Yext?** Some of the more advanced analytics and reporting features could be more intuitive, and occasionally, syncing delays with third-party platforms can occur. It would also be helpful if customer support response times were a bit quicker for non-urgent issues. **What problems is Yext solving and how is that benefiting you?** Yext solves the problem of inconsistent or outdated business information across multiple online directories. Before using Yext, we had to manually update our listings on each platform, which was time-consuming and prone to errors. With Yext, we can manage everything from one place, ensuring that our agency’s contact information, hours, and services are always accurate and up to date. This has improved our local SEO, helped customers find us more easily, and enhanced trust in our brand. We've also benefited from being able to monitor and respond to reviews, which supports our reputation management efforts. **Official Response from Yext Inc.:** > We're thrilled to hear that Yext has made it easy for you to manage your business information and improve your online visibility. We appreciate your feedback about the advanced analytics and reporting features, as well as the syncing delays and customer support response times. We're constantly working to improve our platform and services, and your input is valuable in that process. ### 46. Easy Implementation/Setup and Quality Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Grace F. | Digital Media and Reputation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** I like that Yext allows our company to manage numerous listings in one place. It has streamlined any updates we may have to our Google Business Profile and Apple listings, as well as other sites. We use Yext almost daily and have had little to no issues. **What do you dislike about Yext?** The downsides of using Yext are that it can be a bit tricky to learn the platform at first, however, they offer excellent assistance and customer service as well as a Yext Knowledge Base and Hitchhikers group which can help answer any questions. **What problems is Yext solving and how is that benefiting you?** We have over 75 Google Business Profile and Apple listings and Yext has streamlined the process of updating them, like office hours, adding updates, changing numbered, etc. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext's platform easy to use and that it has streamlined your listing management process. We understand that learning a new platform can be challenging, but we're committed to offering excellent assistance and support to ensure a smooth experience for our users. ### 47. Powerful online presence management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Yext?** Being in technology I appreciate that Yext has a tech forward approach to how they interface with various platforms. This allows for more flexibility and capabilities for our stakeholders in other departments that maintain our online presence. **What do you dislike about Yext?** With all the technical options it can get complicated and while there is a lot of documentation can get quite confusing and difficult to follow. **What problems is Yext solving and how is that benefiting you?** Helping use keep a discoverable online presence where our guests can quickly find information about us. **Official Response from Yext Inc.:** > We're glad to hear that you appreciate our tech-forward approach and the flexibility it provides for your stakeholders. We understand that the technical options can be overwhelming, and we're continuously working to improve our documentation to make it more user-friendly. ### 48. All-in-one excellent tool for online location and reputation management **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal D. | Public Relations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Yext?** Everything I need to manage my company's location listings is in one place. With one click, Yext automatically updates my company's location listings across dozens of sites, freeing up what would otherwise be countless hours of staff time for our hundreds of locations. Bulk editing is helpful with changes, whether big or small. Online reviews can be easily responded to and reported on. The Yext team is also very kind, helpful, and quick to respond. **What do you dislike about Yext?** The analytics portion of the platform can be confusing to set up for those of us who are not analysts. Due to Yelp's privacy settings, Yext is unable to export the message section of Yelp reviews. There is a lot of staff turnover at the account manager level. **What problems is Yext solving and how is that benefiting you?** All location listings can be updated in real-time when I'm made aware of a change, closing, or new addition. Information controlled through the Yext platform is trusted among our audiences and stakeholders and is often considered the unofficial source of truth. **Official Response from Yext Inc.:** > Hi Crystal, thank you so much for your review and feedback! Bulk updates across dozens or hundreds of locations can be daunting, especially with how quickly things change nowadays. We're glad we're able to help you manage this with ease. We definitely want to ensure you're having an easy and seamless experience with Reviews and Analytics. Please let your Support team if you have any more questions, or check out our awesome Hitchhikers program for all the ins and outs of optimizing the platform. Thanks again for the awesome review! ### 49. Easy reporting for multiple projects! **Rating:** 4.0/5.0 stars **Reviewed by:** Michael P. | Customer Service Representative - Office of the COO, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Yext?** It's easy to track the information coming in and reply in a timely manner. Allows for easy implementation of communication efforts for customer support. **What do you dislike about Yext?** Can take some time to get used to the menus and navigation. It can also be difficult managing multiple systems along with this. **What problems is Yext solving and how is that benefiting you?** Allowing us to have visibility on our vast amount of retail locations that have reviews about our service. **Official Response from Yext Inc.:** > We appreciate your positive feedback about Yext's ease of tracking information and facilitating communication for customer support. We understand the challenges with menu navigation and managing multiple systems, and we're dedicated to addressing these issues to improve user experience. ### 50. A Great Platform for Managing Listings **Rating:** 4.5/5.0 stars **Reviewed by:** John W. | Marketing & Graphic Design Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Yext?** Yext is integral to handling location details for all of our stores. We use this platform daily. It is very easy to use once things are set up. The support team is very helpful when it comes to helping us manage issues. **What do you dislike about Yext?** There is a bit of a learning curve when it comes to setting up new locations in the platform. **What problems is Yext solving and how is that benefiting you?** We use Yext to push location information to various platforms for our many stores, as well as for reputation management. It is very helpful when it comes to saving us time, as it pushes information from one location out to over 70 individual sites. **Official Response from Yext Inc.:** > We're glad to hear that Yext has been integral to managing your store locations and that our support team has been helpful! We understand that there may be a learning curve when setting up new locations, and we're constantly working to improve the user experience. Thank you for sharing your experience with us. ## Yext Discussions - [BING connection.](https://www.g2.com/discussions/bing-connection) - 1 comment, 1 upvote - [What does Yext do?](https://www.g2.com/discussions/what-does-yext-do) - 3 comments - [Is YEXT worth the cost?](https://www.g2.com/discussions/is-yext-worth-the-cost) - 4 comments - [What is YEXT used for?](https://www.g2.com/discussions/what-is-yext-used-for) - 2 comments - [View Yext pricing details and edition comparison](https://www.g2.com/products/yext/reviews?filters%5Bsentiment_snippet%5D=1936302&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A26%3A43+-0500&secure%5Bsession_id%5D=79df4905-967e-4d7c-b3d5-f357aa48d08d&secure%5Btoken%5D=fa087b71933ae8f247978f18c3a4a8f671c7bd45acc87e08df40f65870ae1b00&format=llm_user) ## Yext Integrations - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[LeadManager](https://www.g2.com/products/lead-manager-leadmanager/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Salsify](https://www.g2.com/products/salsify-salsify/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Yext Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Monitoring** - Digital Media Monitoring - Compliance Monitoring - Social Media Monitoring **Business Tools** - Bulk Uploading - CMS Agnostic - CMS Specific - Traffic Analytics - Customer Analytics - Website Analytics - Reporting/Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media Integration - Dashboards and Reporting - Web Traffic Reporting - Conversion Tracking - Click Tracking - Pageview Tracking - Content Management - Advertising Management - Campaign Management - Link Management - Listing Management - SEO Management - Reviews Management **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO - Engagement Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Compatibility** - Federated Search - File Types - Global Language Support **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library - Email Templates **Data collection** - Natural Language Processing (NLP) - Data Sources - Custom Research Sources - Lead Enrichment - Advanced Data Collection **Policy Management - Digital Communications Governance** - Communications Policies Enforcement And Tracking - Customizable Policy Templates **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language - Social Media Integration - Google Analytics Integration **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Performance Optimization & Learning - AI Marketing Agents** - Send-Time Optimization - Autonomous A/B Testing **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Social Ads - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Knowledge Base** - Q & A - Link Sharing - Searchable **Administration** - User, Role, and Access Management - Policies and Controls - Security - Reporting **Customer Tools** - Location Listing - Product and Category Filters - Mobile Access - Automatic Geolocation - Multi-Location - Customizable Categories - Search/Filter **Performance** - Real-Time Updates - Analytics **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights - Customer Activity Tracking - Click Tracking - Referral Tracking - Visitor Tracking - Mobile Keywords - Keyword Research Tools - Keyword Tracking - ROI Tracking **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO - Real-Time Analytics - Campaign Analytics - Reporting/Analytics **Segment Trending** - Web - Social - Benchmarks - Finance **Surveillance - Digital Communications Governance** - Real-Time Monitoring Of Digital Communications Channels - Alert System To Identify And Address Violation Of Policies **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Autonomous Campaign Orchestration - AI Marketing Agents ** - End-to-End Campaign Execution - Goal-Based Campaign Planning - Cross-Channel Orchestration - Conversational Campaign Setup - Real-Time Campaign Adaptation **Additional Functionality** - Activity Dashboard - Multi-Language - Content Management - Geocoding - Customizable Templates - Lead Capture - Communication Management - Widgets - Automatic Location Detection - API - Duplicate Detection - SEO Management - Product Catalog - Access Controls/Permissions - Categorization/Grouping - Directions - Product Search - Route Optimization - User Management - Data Synchronization - Preview Functionality - Geotargeting - Ratings/Reviews - Data Import/Export - Mapping - Drag & Drop Editor - Real-Time Notifications - AI Copilot - Generative AI - Email Alerts - Event Promotions - Behavior Tracking - Monitoring - Multiple User Accounts - Autocomplete - Distance Calculation - Customizable Fields - White Label - Geographic Maps **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Security** - Verification - Role-Based Permission - Public vs Private **Standards** - Brand Design Consistency - SEO Standards - Internationalization - Web Accessibility **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label - Real-Time Data - Trend Analysis - Scheduled/Automated Reports **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Integrations** - E-Commerce Integration - Third-Party Integrations - Domain Integration - Social Media Integration - Multi-Channel Marketing **Analysis** - Custom Dashboards - Reports - Integrations **Analytics and Reporting - Digital Communications Governance** - Tools To Analyze Communication Trends And Patterns - Compliance Metrics **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **AI Content Generation - AI Marketing Agents ** - Dynamic Content Optimization - AI Copy Generation - Personalized Content Creation - Generative AI - Lead Generation - Ad Optimization **Additional Functionality** - AI Copilot - Geo Rankings - Landing Pages/Web Forms - Localization Automation - Bounce Rate Analysis - Keyword Research Tools - SEO Audit - Campaign Analytics - Generative AI - Reporting/Analytics - Backlink Monitoring - Trend Analysis - Alerts/Notifications - Multi-Language - Third-Party Integration - Performance Metrics - Competitive Analysis - Multi-Location **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Platform** - Search - User, Role, And Access Management - Mobile User Support - Alerts - Collaboration - Compliance **Generative AI** - Generative AI - Lead Generation **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Compliance Management - Digital Communications Governance** - Legal Requirements - Regulations Change Updates **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Digital Governance** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Audience Intelligence & Segmentation - AI Marketing Agents ** - Predictive Modeling - Behavioral Triggering - Predictive Audience Segmentation - Marketing Automation - AI Writing Assistant **Additional Functionality** - Retargeting - API - User Management - Website Analytics - Broken Link Discovery - URL Shortener - Social Media Monitoring - Custom Domains - Visual Analytics - Backlink Management - Collaboration Tools - Customizable Branding - Web Traffic Reporting - For Marketing and Advertising - AI Copilot - Reporting/Analytics - SEO Management - Secure Data Storage - Real-Time Analytics - Activity Dashboard - Campaign Management - Geotargeting - Link Editing - URL Customization - Data Import/Export - Link Analytics - Multi-Channel Marketing - Campaign Scheduling - Access Controls/Permissions - WYSIWYG Editor - Conversion Rate Optimization - A/B Testing - Localization Automation - Multi-Location - Content Management - Alerts/Notifications - Real-Time Notifications - Dashboard - Landing Pages/Web Forms - Link Management - Customizable Templates - Real-Time Updates - Monitoring - Audit Management - Workflow Management - Campaign Analytics - Reporting & Statistics - Multi-Campaign - Email Marketing - Website Management - Performance Management - Backlink Monitoring - Performance Metrics - Advertising Management - Content Personalization - Issue Management - Heatmaps - Problem Area Alerts - Widgets - Multivariate Testing - Behavior Analytics - Audience Targeting - Real-Time Reporting - Customer Segmentation - Product Recommendations - Session Recording - Mobile Friendly Test - Drag & Drop **In-House Management** - Employee Performance - Team Workflow **Communication** - Social Features - Tagging - Upload - Comments **Generative AI** - AI Text Generation - Generative AI **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - Market Intelligence** - Cross-system Integration - Proactive Assistance **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Integrations & Data Connectivity - AI Marketing Agents ** - Event & Data Ingestion - CRM & CDP Integration - Third-Party Integrations **Additional Functionality** - Grammar Check - Campaign Analytics - For Marketing and Advertising - AI Copilot - Content Ideas - Trend Analysis - SMS Marketing - Performance Metrics - Email Marketing - Chat/Messaging - Reporting/Analytics - Competitor Monitoring - Alerts/Notifications - Content Marketing - API - Predictive Analytics - Personalization - Template Management - Behavior Analytics - AI/Machine Learning - Text Editing - Collaboration Tools - Dashboard - Campaign Management - SEO Management - Natural Language Processing - Product Recommendations - Tone Selection - Chatbot - Keyword Research Tools - Marketing Management - Brand Guidelines - Omnichannel Outreach **Additional Functionality** - Campaign Segmentation - Form Builder - Contact Management - Website Management - API - Drip Campaigns - Email Marketing - Event Triggered Actions - Website Publishing Options - Engagement Tracking - Email Management - Customizable Branding - Template Management - Conversion Rate Optimization - Alerts/Notifications - Customizable Forms - SEO Management - Real Time Editing - Conversion Tracking - Campaign Management - Forms Management - Widgets - Lead Management - Customizable Fields - Activity Dashboard - Autoresponders - WYSIWYG Editor - CRM - Activity Tracking - Design Management - Content Management - Responsive Web Design - Reporting & Statistics - Lead Capture - AI Copilot - Customer Segmentation - Web Forms **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Yext Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,499 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Uberall](https://www.g2.com/products/uberall-2024-01-10/reviews) - 4.4/5.0 (235 reviews)