--- title: Yext Reviews meta_title: 'Yext Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1124 reviews by the users' company size, role or industry to find out how Yext works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1124 scale: '5' date_modified: '2026-08-09' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Yext Reviews **Vendor:** Yext **Category:** [AI Marketing Agents Software](https://www.g2.com/categories/ai-marketing-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,124 ## About Yext Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains. ## Yext Pros & Cons **What users like:** - Users appreciate the **ease of use** of Yext, with a welcoming interface and simple navigation that enhances their experience. (352 reviews) - Users find Yext exceptionally **helpful** for ensuring consistency and quick updates across multiple platforms in their business. (194 reviews) - Users value Yext's **centralized management** , simplifying the updating of business information across multiple platforms efficiently. (183 reviews) - Users commend Yext's **helpful customer support** , which excels in resolving issues and ensuring user satisfaction. (178 reviews) - Users value the **efficiency and speed** of Yext, appreciating its ability to manage business information seamlessly across platforms. (161 reviews) - Users love the **centralized dashboard** of Yext, simplifying management and ensuring consistent updates across all platforms. (148 reviews) - Easy Setup (144 reviews) - Intuitive (121 reviews) - Centralized Reviews (114 reviews) - Helpfulness (112 reviews) **What users dislike:** - Users often find Yext's interface **complex to navigate** , leading to a steep learning curve for new users. (99 reviews) - Users report a **steep learning curve** with Yext, though support and documentation help ease the transition. (81 reviews) - Users experience a **difficult learning curve** with Yext, finding navigation and edits challenging and confusing. (77 reviews) - Users find **difficult navigation** a challenge, especially due to overwhelming filters and confusing initial setups. (68 reviews) - Users find Yext's **limited features** frustrating, wishing for an iOS app and more customization options. (66 reviews) - Users find the **customer support lacking** , reporting unresponsiveness and frustration in resolving important issues. (64 reviews) - Users find **learning difficulty** in navigating Yext's complex features and reporting tools, especially for beginners. (55 reviews) - Missing Features (48 reviews) - Limited Customization (47 reviews) - Integration Issues (44 reviews) ## Yext Reviews ### 1. Convenient but Needs Better Support **Rating:** 3.0/5.0 stars **Reviewed by:** Rebecca H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Yext?** I find Yext incredibly convenient and straightforward to use. It’s a big time-saver for me as it updates all my listings at once, so I only have to enter the data once. I also appreciate that it allows multiple users within our organization to have different levels of access for updating our data. **What do you dislike about Yext?** We have trouble getting a response from our sales support team in a timely manner. We have also had repeated support issues that have taken longer than acceptable to fix. The price is also high considering the lack of direct support we have received during the course of our relationship with Yext. The initial setup was a little difficult; there wasn't a lot of clarity/support on the process, especially with linking accounts and verifications. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage map listings for over 200 locations and handle Google reviews. It saves me time by updating all my listings at once and allows multiple users in our organization to have controlled access. ### 2. Streamlined Local Listing Management, But Pricey **Rating:** 3.0/5.0 stars **Reviewed by:** Jono D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Yext?** I really like Yext's integration with third-party platforms like Bing, Facebook, Apple, and Google. It simplifies the task of maintaining up-to-date information across all these platforms. Their competitive search intelligence is also really useful for proving impact and demonstrating opportunities. I appreciate how it allows us to update all third-party platforms across our locations in one simple, easy-to-use location. With Yext, responding to reviews has become a lot more simple, making the process more efficient even for those for whom it's not a full-time job. **What do you dislike about Yext?** They are reasonably expensive compared to competitors. There's definitely a big element where you need to invest in your team or internal teams to use the platform and understand the value. **What problems is Yext solving and how is that benefiting you?** Yext simplifies updating information across over 400 locations on third-party platforms, saving us time. It keeps all our data in one easy-to-use place, making it simpler for our team to manage listings and respond to reviews. ### 3. Knowledgeable Support with Improvement Needed in Usability **Rating:** 3.0/5.0 stars **Reviewed by:** Barbara L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Yext?** I like that when I need assistance, the representatives I spoke with were always quick and knowledgeable. **What do you dislike about Yext?** I think when updating the website such as adding links, photos, etc. could be a bit more intuitive. The website is confusing and there are too many limits on what you can/cannot do (i.e. font, color, etc.). **What problems is Yext solving and how is that benefiting you?** I use Yext to update my financial advisor's website, navigating content like uploading photos and rearranging content. However, updating the website could be more intuitive. The limits on customization, such as fonts and colors, and the confusing interface are downsides. ### 4. Easy Listing Updates, But You’re Locked In If You Stop Paying **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Yext?** Instead of updating your hours, address, or phone number on a bunch of different sites, you can just do it once and it updates everywhere—like on Google, Apple Maps, and Facebook. **What do you dislike about Yext?** If you stop paying for Yext, your listings don’t always stay as clean and controlled as they were. Some of that consistency depends on the subscription staying active, which can feel like you’re locked in. **What problems is Yext solving and how is that benefiting you?** Instead of having different hours, addresses, or phone numbers on sites like Google or other directories, it keeps everything consistent in one place and updates it everywhere for you. ### 5. Hard to Navigate and Update Team Members—Especially for Small Businesses **Rating:** 2.5/5.0 stars **Reviewed by:** Pure Barre B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Yext?** I use it because it’s the platform required by XPO. **What do you dislike about Yext?** I rarely use it because my business is so small. It’s been a challenge to update team members on the site with a photo, and I also find the overall navigation difficult. **What problems is Yext solving and how is that benefiting you?** None that I can think of at the moment. **Official Response from Yext Inc.:** > Thank you for sharing your experience — we hear you, and we know Yext can feel like a lot for smaller brands who aren't in the platform every day. Updating team member profiles and navigating the UI should be straightforward, and your feedback is a helpful reminder of where we can do better for businesses of all sizes. ### 6. Easy to Use, but Lacks Key Flexibility Like “By Appointment Only” Hours **Rating:** 2.5/5.0 stars **Reviewed by:** Store M. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Yext?** It's easy to use, but we are forced to use it by the global HQ **What do you dislike about Yext?** It doesn't allow you to do specific things such as show showing opening hours as "by appointment only" **What problems is Yext solving and how is that benefiting you?** Google , main brand website - all in one place so easy to use ### 7. Efficient for Managing Reviews, But Lacks Personal Touch **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** I really like the dynamic fields so I can plug in names and locations. I also like that it pulls in Yelp reviews and allows me to respond to them directly within the platform. The initial setup was simple, which was a big plus. **What do you dislike about Yext?** I don't like the AI responses at all. We like humans to respond and so do our clients. **What problems is Yext solving and how is that benefiting you?** I find Yext helpful in managing client reviews at scale, especially with dynamic fields for personalization and integration with Yelp for easy responses. **Official Response from Yext Inc.:** > Thanks for taking the time to share your experience with us. We're glad to hear that you love the dynamic fields for customizing responses. We appreciate your feedback about the inability to archive reviews and the AI response tool. We'll definitely take this into consideration for future improvements. ### 8. Easy Website Setup but Lacks Lead Generation **Rating:** 3.0/5.0 stars **Reviewed by:** Melissa C. **Reviewed Date:** November 06, 2025 **What do you like best about Yext?** I like that Yext makes it easy to match clients or potential clients with my profile, which is crucial for attracting the right audience to my website. This feature is particularly valuable as it transforms what could be a laborious process into a simplistic and efficient task, thereby aiding in growing my business. Additionally, Yext simplifies the website setup process, which I find immensely beneficial for integrating within a larger company's structure. It ensures that everything remains compliant with necessary standards, making the whole process stress-free. These aspects are significant in helping me build a more effective online presence and streamline operations. **What do you dislike about Yext?** I'm not satisfied that Yext is not helping attract anyone to my website right now. The setup for the website is complete, but I'm not receiving any leads from it. This makes me uncertain if Yext is effectively working. I could benefit from having more results in terms of attracting potential clients or generating leads. **What problems is Yext solving and how is that benefiting you?** I use Yext to simplify setting up a website for a large company, aiming to attract more clients and grow my business. It makes the process easier and ensures compliance, transforming a potentially onerous task into a simple one. **Official Response from Yext Inc.:** > Thank you for the thoughtful review, Melissa. We’re glad to hear that Yext made it easy to set up your website and stay compliant — especially within a larger company structure. Simplifying those processes so you can focus on growing your business is exactly what we aim to do. We also understand your concern around lead generation. Visibility and performance go hand in hand, and we’re actively working on new ways to help brands not only show up online, but drive measurable results. Your feedback is valuable as we continue to improve the platform and better connect you with the right customers. ### 9. Good for Scheduling, But Needs Mobile Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Mireya S. **Reviewed Date:** November 07, 2025 **What do you like best about Yext?** I appreciate the convenience that Yext offers, particularly in scheduling posts in advance. This feature has streamlined my social media posting process, especially on Facebook, allowing me to plan and manage content more efficiently. The scheduling tool stands out for its value, making it a feature I greatly rely on. **What do you dislike about Yext?** {"I find the lack of a mobile app inconvenient, as it would be easier to manage on the go if there was an app available for cell phones.","The limit on the number of photos that can be posted is frustrating, as there is a restriction of posting only up to 10 photos.","I am not satisfied with the 'recommended times' feature, suggesting it may not be as effective or useful as expected."} **What problems is Yext solving and how is that benefiting you?** I use Yext for scheduling social media posts in advance, particularly for Facebook, which offers me convenience and efficiency. **Official Response from Yext Inc.:** > Thank you for your feedback, Mireya. We apologize for any inconvenience caused by the lack of a mobile app and the limitations on the number of photos that can be posted. We’re actively working to improve mobile functionality and content flexibility based on feedback like yours. ### 10. Great for Managing Multi-Location Reviews, But Ease of Use Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Yext?** That it groups all listings together (all of our stores, donation centers, etc.) and can respond to all (Google, Yelp, etc.) reviews in one place. **What do you dislike about Yext?** Ease of use could be better. I have to reach out for questions more often than I think I should as a pretty tech savvy person. **What problems is Yext solving and how is that benefiting you?** Brand reputation. Helping us see reviews in one place. ### 11. Needs Work, But Nice Concepts **Rating:** 3.0/5.0 stars **Reviewed by:** Meagan B. | Customer Service Representative and Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Yext?** Being able to schedule posts in one spot for Facebook and LinkedIn. The ability to schedule existing library posts and campaigns as well as posts I create is nice. It is cool to have texting and posting in one area instead of having to use two separate programs. The marketing statistics are decent, though not accurate a lot of times for certain things like shares or likes. **What do you dislike about Yext?** Instagram will not connect to our account and the troubleshooting with your team has (1) taken over 2.5 months with no solution and (2) has had poor communication about how the investigation into the issue is going. I have had to ask for updates in order to get them, and I have to send multiple emails before I get a response. Texting is VERY outdated and needs to be addressed ASAP. We have two offices and everyone in our team texts. The only notifications we get is an email once a day about unread texts that (1) do not say who they are for and (2) do not give a preview. Texting should alert the agent who texts with a person and not thrown all together. You have to hide each message to not make it a messy area, and most of the team will not do that at all or in a timely manner. Texts get lost from clients all the time. It is a big time waster trying to clean the inbox and make sure you did not get a response. There should be an immediate notification to a team member that someone responded in real time. Maybe even a direct email of a text as they come in. The way it is now makes it impossible to see who is working with who, to see if there was an important message that came in, etc. Also, if you load the screen and land on a text, it opens it and you cannot unread it. So some of these texts are being marked as read when they have not been. It would be nice if Yext was all in one area and that you did not have to go to a separate Yext page as posting and texting to make website edits, respond to reviews, get more statistics, etc. Also, that other page cannot be bookmarked at all--the link in the browser or with the quick links saved in Gateway. You have to search "Yext" in the Gateway search bar, open Agency Portal, and get to it that way each time. **What problems is Yext solving and how is that benefiting you?** One place to do most things. Ability to schedule posts. Convenience for responding to reviews in one place for the website, Google, and Facebook. Texting clients who don't like to talk on the phone or who can't because they are at work. Texting is more convenient for people and they will notice it better than a VM that they likely never check. Sometimes VM boxes are full for clients, so texting has helped us get in contact with them. **Official Response from Yext Inc.:** > Thank you for sharing your detailed feedback about your experience with Yext. We're happy to hear that you appreciate the convenience of scheduling posts for Facebook and LinkedIn in one place. We understand your frustration with the issues you've encountered, particularly with Instagram connectivity and the outdated texting feature. We apologize for any inconvenience this has caused and assure you that we are actively working on improving these aspects of our platform. Your insights are invaluable to us, and we will take them into consideration as we continue to enhance our services. If you have any further concerns, please feel free to reach out to our support team. We appreciate your patience and look forward to providing you with a better experience in the future. ### 12. Basic but Easy Review Management Tool **Rating:** 2.5/5.0 stars **Reviewed by:** Peter F. **Reviewed Date:** February 05, 2026 **What do you like best about Yext?** I use Yext to manage the reviews for my business, and it provides a platform to respond to reviews. The initial setup of Yext was very easy. **What do you dislike about Yext?** There's limited tools that it offers. As far as functionality, it's rather limited. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage and respond to reviews for my business, but it doesn't really solve specific problems for me. **Official Response from Yext Inc.:** > Thank you for sharing your experience with Yext. We're happy to hear that the initial setup was easy for you. We understand your concerns about the limited tools and functionality, and we are continuously working to enhance our platform to provide more comprehensive solutions. ### 13. yext review i have no idea what I get theres no metrics **Rating:** 2.5/5.0 stars **Reviewed by:** Charise K. | agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Yext?** I guess it was seamless. I have no control over it because its managed by my huge company that provides absolutely NO assistance **What do you dislike about Yext?** There's no metrics. How do I know if it does anything? How do I use it? HOw do I optimize it? What effect does it have on my business? **What problems is Yext solving and how is that benefiting you?** I have no idea what the purpose is. I''m told that it works, but I have no control over it. My ratings are low because I have no control. My IT department is useless and takes weeks to get back to me with meaningless information. I cannot talk to yext. So I hire other SEO people for thousands of dollars every month. I think yext is a waste of time **Official Response from Yext Inc.:** > Thank you for your feedback. We’re sorry to hear the value of Yext hasn’t been clear. Yext is designed to give brands visibility and control across search, social, and AI platforms — ensuring accurate information and consistent customer experiences. We understand that when access is limited, it can be hard to see that impact. Your input highlights the importance of transparency and communication, and we appreciate you sharing it. ### 14. Powerful and Smart, But Takes Time to Master **Rating:** 2.5/5.0 stars **Reviewed by:** Merna A. | Talent Acquisition Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2025 **What do you like best about Yext?** I really like how Yext Relate connects everything in one place — it's smooth and feels well-organized. The ability to manage customer interactions, knowledge content, and support all within the same platform saves a lot of time. The AI-driven suggestions are actually useful, and it helps keep responses consistent and on-brand without feeling robotic. I also appreciate how searchable everything is — you can find answers fast. **What do you dislike about Yext?** It can feel a little overwhelming at first. There are a lot of features, and the learning curve is steeper than I expected. Some parts of the interface could be more intuitive, especially when you're just getting started. And while the AI is helpful, sometimes it needs a bit of tweaking to really match the tone I’m going for. **What problems is Yext solving and how is that benefiting you?** Yext Relate is solving the problem of scattered, inconsistent customer communication. Before, it was tough to keep everything aligned — answers varied, and it took too long to find accurate info. Now, everything is in one place, and the AI helps surface the right responses quickly. That’s made things more efficient for me and reduced back-and-forth with customers. It also helps create a better experience for them since they get faster, more reliable answers. **Official Response from Yext Inc.:** > Thank you for sharing your positive experience with Yext Relate! We're glad to hear that you find the platform well-organized and time-saving. We understand that the initial learning curve can be daunting, and we're committed to making the interface more intuitive for new users. Your feedback about the AI tone matching is noted, and we're continuously refining our AI capabilities. We appreciate your insights on how Yext Relate has streamlined your customer communication! ### 15. Understanding your Customer **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Yext?** Yext automates creating media related web sites that allow for uniform distrubution of media and activities. **What do you dislike about Yext?** It is startlingly obvious that analyst functions are missing from the interface between Yext and this customer. vocabulary is missing ie entity is a ward location - not a ward as multible wards can meet in one location. the soft ware is not intuitive - most users are low level. our most important function is to maintain the entity/ward location information. i have to intuitively know that knowledge leads to entity and that i need to click on locations to find the old page that was titled entity. why has no one made a master icon list with a button leading directly to ward location? our second most import function is to respond to web comments on our wards. social? reviews? both are glitchy sections. first few times i went to reviews it just returned error messages. as a user the site is overly complicated for the typical LDS support person. **What problems is Yext solving and how is that benefiting you?** see comments in first question. **Official Response from Yext Inc.:** > Thank you for your detailed feedback — we’re glad to hear Yext has helped streamline the creation and distribution of media-related websites. We appreciate your candid input on usability and terminology. We understand how critical it is for your team to easily manage ward location information and respond to community feedback. We're actively working to improve interface clarity, reduce complexity for all users, and enhance functionality in reviews and social sections. Your insights are invaluable in helping us evolve the platform to better meet your needs. ### 16. BofA Private Bank **Rating:** 3.0/5.0 stars **Reviewed by:** Steve B. | Private Client Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Yext?** Easy help line, customer service is great when I reached out to them. **What do you dislike about Yext?** Interface is not great. Confusing and the editing process takes awhile for approval but quick once you talk to a physical person. **What problems is Yext solving and how is that benefiting you?** Marketing myself through business **Official Response from Yext Inc.:** > Thank you for your kind words about our customer service. We understand your concerns about the interface and editing process, and we are constantly working to make improvements in those areas. ### 17. Good product and software, bad and slow customer support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** The product is quite intuitive and very capable with many integrations and options. It's helped consolidate a lot of listings on multiple platforms with capabilities, being very easy to connect to multiple systems, even our internal tools. **What do you dislike about Yext?** The account management is extremely frustrating. The onboarding process was very slow and nonresponsive. Getting a reply from our account manager has been next to impossible. We followed up almost every day for 3 weeks and never heard back and had to Contact a new Sales person on the website to be able to get an answer. They will be responsive during signing and weeks surrounding renewals, but immediately crickets afterwards. Very disappointing and unproductive account management and support. **What problems is Yext solving and how is that benefiting you?** As a growing company, we didn't have a consolidated platform to house all of our listings, and it is not scalable to keep signing up for individual platforms and manually inputting change on every single one for the many business locations that we have. Yext helps consolidate them and also give localized access to people on the field. **Official Response from Yext Inc.:** > Thank you for your detailed feedback. We’re glad to hear Yext has helped streamline your listings and integrations, especially as your business scales. We’re sorry to hear your onboarding and support experience has been frustrating. That’s not the standard we aim to uphold, and we appreciate you taking the time to share this. Your input helps us improve, and we’ll make sure it’s shared with the right teams. ### 18. Good Platform, Looking for more hands on support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** The visual organization is better than GMB. As a marketing professional, I am comfortable with Google listings, but It's nice to have a support to ask questions through, you're not just completely on your own. Creating a listing is easy. **What do you dislike about Yext?** I recently noticed that our account no longer has an assigned account manager—and unfortunately, we were never notified about this change. While the general support has been helpful, I’ve found that having a dedicated account rep made a big difference in resolving issues efficiently and proactively. I recently raised a concern about the number of unsynced accounts we’re seeing. Despite making the recommended updates, the volume of errors hasn’t really decreased, and I don’t feel like I’ve received a clear or actionable resolution. I’d really appreciate having someone I can work with directly—just to ask questions and help troubleshoot ongoing issues. Does Yext offer any kind of account outsourcing or managed services? I’d be very interested in having someone from the Yext team step in to help clean up and optimize our listings. **What problems is Yext solving and how is that benefiting you?** I have almost 500 google listings to manage, and it we wouldn't know about large scale issues without the insight that Yext provides **Official Response from Yext Inc.:** > Thank you for your detailed feedback. We’re glad to hear Yext has helped streamline your listings and integrations, especially as your business scales. We’re sorry to hear your onboarding and support experience has been frustrating. That’s not the standard we aim to uphold, and we appreciate you taking the time to share this. Your input helps us improve, and we’ll make sure it’s shared with the right teams. ### 19. Customer support and features are lacking **Rating:** 2.5/5.0 stars **Reviewed by:** Patti T. | Director of Store Development and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Yext?** It's nice to have all reviews funnel into one place. **What do you dislike about Yext?** I'm never really sure if the information for our stores is being put out on all the sites. Customer support is unhelpful and I'm never clear on who my contact is. The reviews are very boring and repetitive. The program is very expensive for what you get. I'm actively looking for a new vendor for this now. I think we can do better for less. **What problems is Yext solving and how is that benefiting you?** They help us make sure that all reviews are being replied to. That increases our SEO so that's good for us. **Official Response from Yext Inc.:** > Thank you for your feedback — we’re glad Yext has helped streamline your reviews and support your SEO. We’re sorry to hear about your concerns with customer support and overall value. We're actively improving our support model and reporting tools to ensure clearer communication and more transparency. Your input is invaluable and helps guide ongoing improvements to better serve our customers. ### 20. Yext is good but is it the best? **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Yext?** Widget are easy to use and deploy onto websites. **What do you dislike about Yext?** Yext has not innovated much since my last review of the product. It constantly has API errors and does not innovate. However cost to switch is not worth it. **Recommendations to others considering Yext:** Yext pretty much has a monopoly on the directory listing game. **What problems is Yext solving and how is that benefiting you?** We allow our clients to keep their directory listings consistent across a variety of platforms. This is especially valuable being that we are a SEO company and our goal is to increase the online presence of clients. **Official Response from Yext Inc.:** > Hi there, thanks for leaving us a review! It's great to hear that Listings has been a success in improving your clients' online presence. Facebook and Google are certainly critical in our Knowledge Network and we want to ensure all of your clients are set up! Please reach out to us at https://help.yext.com/hc/en-us/requests/new with any questions or concerns and our Support team will take care of you. Thanks again for your review and for being a Yext Partner. ### 21. Good customer support once on the phone, some frustrations with editing website and lag on edits **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Yext?** The customer support agents were very helpful each time I spoke to them and were eager to help, the core things I needed to do were straightforward **What do you dislike about Yext?** There were some things that weren't very intuitive in terms of performing edits and I wish there was a bit more customization ability **What problems is Yext solving and how is that benefiting you?** creating and maintaining an advisor website **Official Response from Yext Inc.:** > Thank you for your feedback. We're glad to hear our support team has been helpful and that the core tasks have been easy to manage. We also appreciate your comments about editing and customization — and we understand how important flexibility is, especially when maintaining a professional website. We're always working to make the platform more intuitive and responsive, and your input helps us improve. Thanks again for sharing your experience. ### 22. Love the concept, execution is hard **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Yext?** In concept, I love Yext and having everything in one place. **What do you dislike about Yext?** My agency controls everything though, so it's very difficult to access a lot of information, or to get support on Yext beyond AI (not helpful). **What problems is Yext solving and how is that benefiting you?** It's nice to make one post that goes to many sites. Also, being able to access reviews and respond to them. **Official Response from Yext Inc.:** > Thanks for sharing your experience. We're glad you see the value in centralized content and review management — that’s exactly what Yext is built to support. We understand it can be frustrating when access is limited or support feels out of reach, especially when working through an agency. Your feedback is important, and we’ll continue working to improve clarity and support for every user. ### 23. Great for Categorizing Reviews, But Needs Better Trend Visualization **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Yext?** I like how it lumps my reviews into categories to explore! **What do you dislike about Yext?** It can be hard to see overall trends and data alongside individual review s **What problems is Yext solving and how is that benefiting you?** Solving compiling reviews from multiple sources, saves us time going into different review portal now it is all in one place **Official Response from Yext Inc.:** > Thank you for sharing your experience with Yext. We understand the importance of visualizing trends alongside individual reviews and will work on enhancing this feature for a better user experience. ### 24. not able to see what exactly do you do **Rating:** 2.5/5.0 stars **Reviewed by:** Gladys K. | insurance broker, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Yext?** do not know because i dont not know exactly what you do for my business **What do you dislike about Yext?** posting something in social media that does not align to my business interest and personal beliefs **What problems is Yext solving and how is that benefiting you?** no comments **Official Response from Yext Inc.:** > Thank you for your feedback. We’re sorry to hear the experience hasn’t been clear or aligned with your expectations. Yext is your brand visibility partner, built for a world where discovery and engagement happen everywhere — across AI tools, traditional search, social platforms, and more. Our platform is designed to give you control over how your business appears online — making sure your information is accurate, up to date, and consistent across Google, Yelp, Facebook, and other key channels. Backed by billions of trusted data points, Yext gives you unmatched visibility into your brand performance and provides actionable recommendations so you can make informed decisions and scale with confidence. We’d love to better understand your needs and help you get more value from the platform. Thanks again for taking the time to share your experience. ### 25. Not entirely user friendly but gets the job done **Rating:** 2.5/5.0 stars **Reviewed by:** Pure Barre M. | Studio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Yext?** It has a pretty clear layout once you are able to find what you are actually looking for **What do you dislike about Yext?** It is hard to find what you are looking for. Things move sometimes and sometimes it is hard to edit because it is unclear **What problems is Yext solving and how is that benefiting you?** It is able to display our unique information on our website **Official Response from Yext Inc.:** > Thank you for your feedback — we're glad the platform’s layout feels clear once you're oriented, and that it's helping showcase your unique information online. We hear your concerns about navigation and editing, and understand how frustrating it can be when things move or aren't intuitive. Improving usability and making it easier to find and manage content is a key priority, and your input helps us move in the right direction. ### 26. Yext storefront photos **Rating:** 2.5/5.0 stars **Reviewed by:** Ian S. | Brand Sales Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Yext?** seemed like a decent UI to use. Seemed easy to follow the steps. **What do you dislike about Yext?** It worked about 10% of the time. Not sure if it was a yext issue or Specialized issue but it was very clunky and did not work very well when we were trying to update storefront photos. **What problems is Yext solving and how is that benefiting you?** It would be nice to be able to update storefront photos in an easy way. The businesses do appreciate having a way to do that, but it was hard to make it work. **Official Response from Yext Inc.:** > Thank you for your feedback. We're glad to hear that you found the UI easy to use, but we apologize for the issues you faced with updating storefront photos. We're continuously working to improve our platform and your input is valuable in this process. Please contact our support team anytime at help@yext.com so we can address any issues or concerns you may have. ### 27. Yext Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Yext?** Showing me popular posts that others are using. **What do you dislike about Yext?** There is not much to dislike about yext. **What problems is Yext solving and how is that benefiting you?** It allows me to post on a scheduled basis without me having to cconstantly post myself **Official Response from Yext Inc.:** > Thank you for sharing what you like best about Yext. We appreciate your positive feedback! ### 28. Good Tool, Needs More Responsive Employees **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** This tool makes it very easy for our business to stay organized with numerous location listings on Google. The label piece is especially helpful as we group different brands. The interface is also very simple to understand. **What do you dislike about Yext?** It's difficult to get support and we've gone through several reps. I wish they were more responsive without having to bring in our agency to get a response. Customer service also speaks to us like they would a developer and it can be difficult to follow if that isn't your role. **What problems is Yext solving and how is that benefiting you?** We needed a better way to manage our google business listings and responses to reviews. This helps us interact better with our customers and ensure that we're crafting quality responses in a timely manner. **Official Response from Yext Inc.:** > Thank you for your feedback. We're pleased to hear that you find Yext's interface and label feature helpful for organizing your location listings. We apologize for the challenges you've experienced with our support team and will work to improve the responsiveness and communication style of our representatives. ### 29. I have very little experience and need to be trained. **Rating:** 2.5/5.0 stars **Reviewed by:** linda z. | VP of Mortgage Lending, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** Everything is in one place. Should be simple to use. **What do you dislike about Yext?** I don't know enough about it and would like one on one training and a training guide. **What problems is Yext solving and how is that benefiting you?** Well, I am hoping it will help me solve understanding the flow of things and when I should update information. **Official Response from Yext Inc.:** > We appreciate your feedback and understand the importance of training. Our Hitchhikers Training hub contains all of the product, industry, and process training needed to start making successful search experiences. You can explore our tracks and curriculums at hitchhikers.yext.com/training. ### 30. Decent Website Editor **Rating:** 3.0/5.0 stars **Reviewed by:** Lauren W. | Wealth Management Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Yext?** User interface is good, Yext is easy to navigate. **What do you dislike about Yext?** Missing some basic functionalities; also takes a very long time to load 'preview' pages. **What problems is Yext solving and how is that benefiting you?** Efficient way to promote businesses. **Official Response from Yext Inc.:** > We're pleased that you find our user interface easy to navigate. We understand your frustration with the missing functionalities and the slow loading of preview pages. Your feedback is important to us as we strive to improve the Yext experience. Thank you for using Yext as an efficient way to promote your business. ### 31. Friendly service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Yext?** The company I work for recently moved to Yext for their individual and team websites. When needing to update content, the customer service team was able to identify a problem on their side that was keeping the site from updating. They were very friendly and eager to help solve the problem on the spot. **What do you dislike about Yext?** My team has had trouble updating their individual and team websites. I found I was not able to update multiple things at once, and instead, needed to wait until one update was approved before moving on to the next. **What problems is Yext solving and how is that benefiting you?** Yext helps my team manage their individual and team websites. **Official Response from Yext Inc.:** > Thank you for your kind words about our staff members and the ease of using Yext for updates. We appreciate your feedback about the available edits and will take it into consideration for future improvements. We're glad to hear that Yext is helping to create an engaging platform for your clients. ### 32. Yext and a Non-Profit Organization **Rating:** 2.5/5.0 stars **Reviewed by:** Bryce P. | Assistant Director of Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** The platform works well for very large consumer businesses who require a large footprint. **What do you dislike about Yext?** The platform does not work well for smaller businesses or non-profit organizations with niche audiences. **What problems is Yext solving and how is that benefiting you?** Yext helped get our listings public. **Official Response from Yext Inc.:** > Thank you for sharing your feedback. We’re glad Yext was able to help get your listings live and support your visibility efforts. We understand that different organizations have different needs, and we appreciate your perspective on how the platform fits for different-sized businesses. Your input is valuable as we continue to evolve our offerings. ### 33. Sometimes very glitchy **Rating:** 2.5/5.0 stars **Reviewed by:** Garrett H. | Digital VEA, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Yext?** I like the user friendliness and how you can change everything easily **What do you dislike about Yext?** When it doesnt update my tabs and just takes me to the home screen **What problems is Yext solving and how is that benefiting you?** Figuring out how to update tabs on website **Official Response from Yext Inc.:** > Thank you for sharing your feedback with us. We're glad to hear that you find Yext user-friendly and easy to navigate. We apologize for any glitches you've experienced. Our team is constantly working to improve our platform's performance, and we appreciate your feedback. If you encounter any issues or need assistance with updating your tabs, please feel free to reach out to our customer support team at support@yext.com. We're here to help ensure you have a seamless experience with Yext. Thank you for choosing us to help manage your online presence. ### 34. Overall it is fine, but lots of improvement are needed. **Rating:** 3.0/5.0 stars **Reviewed by:** Alissa C. | Wealth Management Client associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Yext?** It is easy to use and somewhat practical. Easy to navigate. **What do you dislike about Yext?** The system is limited especially when it comes to submitting event for approval. It is not consistent at all. We had an old team pictures that still showed up even though we have replaced it. **What problems is Yext solving and how is that benefiting you?** Ease of use and timely response **Official Response from Yext Inc.:** > Thank you for your feedback. We appreciate your positive comments about Yext's ease of use and practicality. We understand your concerns about limitations in the system and inconsistencies, and we are constantly working to improve our platform to provide a better experience for our users. ### 35. Interesting product; spotty support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** It does seem like a powerful tool for keeping up-to-date information and supplementing SEO for multi--location businesses **What do you dislike about Yext?** Account support was spotty at best, not very communicative, and confusing at times **What problems is Yext solving and how is that benefiting you?** I worked on a website for a multi-location food brand, and Yext was the centralized platform for all details related to the business locations and hours **Official Response from Yext Inc.:** > Thank you for sharing your feedback. We’re glad Yext has been useful for managing location details and supporting SEO. We’re sorry to hear your support experience felt inconsistent. Your input is important and helps us improve. Thanks again for taking the time to share your perspective. ### 36. Would consider using again **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Yext?** I really like the flexibility of the platform. It meets a lot of our business use cases. I was using the platform daily in a previous role. We're now evaluating use of the tool in my new role. **What do you dislike about Yext?** The integration we use has been around for a few years and has become complex to support. It also clutters the YEXT UI. We've also had issues with issue escalation via customer support for Production. **What problems is Yext solving and how is that benefiting you?** Location syndication for external platforms like Google, Apple, Yelp along with location search within our digital experiences. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext's platform flexible and suitable for your business needs. We're sorry to hear about the challenges you've faced with integration and customer support. We appreciate your feedback and will work to improve in these areas. ### 37. yext for merrill **Rating:** 2.5/5.0 stars **Reviewed by:** joe w. | merrill financial solutions advisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Yext?** easy to use for the financial advisor profile **What do you dislike about Yext?** was down for a while and couldnt use it. **What problems is Yext solving and how is that benefiting you?** financial advisor site **Official Response from Yext Inc.:** > Thank you for sharing your experience with Yext. We're sorry to hear about the downtime issue, and we're committed to addressing and minimizing any service interruptions. Your feedback is valuable to us, and we're grateful for the opportunity to support your financial advisor website. ### 38. Solves a lot of problems for multi location management if working properly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Yext?** Yext is convenient to post, edit, view, respond to reviews all in one place. **What do you dislike about Yext?** There have been a lot of issues with our locations falling off of the system, creating duplicate pages, reverting back to old info, and profile pictures/posts not linking properly. **What problems is Yext solving and how is that benefiting you?** Yext helps provide a one stop place to post to several social outlets instead of individually. **Official Response from Yext Inc.:** > Thank you for sharing your experience with Yext. We're pleased to hear that it has been helpful for multi-location management. We're sorry to hear about the issues you've encountered with locations falling off the system and profile pictures/posts not linking properly. Your feedback is valuable to us as we strive to improve our platform. ### 39. Not User Friendly at all **Rating:** 2.5/5.0 stars **Reviewed by:** Tim S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Yext?** Needs to be Easier for customers to connect **What do you dislike about Yext?** Asking each customer to participate before you can communicate with them.....unbelievable **What problems is Yext solving and how is that benefiting you?** NONE **Official Response from Yext Inc.:** > Thank you for your feedback. We're sorry to hear that the current communication process feels restrictive and hasn't met your expectations. We understand how important it is to connect with customers easily and meaningfully, and we’re actively exploring ways to reduce friction in that process. Your input is important and helps us identify where we need to improve. ### 40. Great for businesses with 5+ locations, not for anything less **Rating:** 2.5/5.0 stars **Reviewed by:** Jason D. | Growth Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Yext?** It's great for keeping things consistent and saving you from endless updates. It's automation features are good too. **What do you dislike about Yext?** It can be pricey for small businesses with only 2-4 locations. Canceling the subscription is also a headache—once you stop, your listings can vanish or become outdated with zero context of how to update them yourself. **What problems is Yext solving and how is that benefiting you?** As a small business owner, Yext simplifies managing my online presence. Instead of juggling updates across platforms like Google, Yelp, and Facebook, I update once, and Yext syncs it everywhere. It saves time and eliminates errors. **Official Response from Yext Marketing:** > Thank you for your review. We understand the importance of simplifying online presence management for small businesses and are working to address the issues you've raised regarding pricing and cancellation processes. ### 41. Does the job **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Yext?** Very responsive customer service, builds relationships with client **What do you dislike about Yext?** The dashboards are a bit chaotic. Would like to see more variation of text (bold, italic) to keep it from being just a wall of text. **Recommendations to others considering Yext:** Definitely trial it **What problems is Yext solving and how is that benefiting you?** Organizing our Facebook child-pages is wonderful! ### 42. Solid product for managing brand awareness **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2024 **What do you like best about Yext?** It simplifies our approach to getting the word out about our various companies. **What do you dislike about Yext?** It's not super cheap, but few things that are worthwhile in this space are. **What problems is Yext solving and how is that benefiting you?** It streamlines our approach to media management and helps my coworker by being easy to understand. **Official Response from Yext Marketing:** > It's great to hear that Yext is benefiting you and your coworker by providing an easy-to-understand solution for managing brand awareness. ### 43. Powerful Software, Challenging Interface, Difficult Integrations, Slow API **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Yext?** Yext is incredibly robust. We primarily use Yext to manage our online directory listings, but we may consider using Yext for FAQs and other longer form content. I appreciate that I can deploy Yext for a wide variety of use cases. **What do you dislike about Yext?** The Yext API is slow as molasses. We implemented the Yext API to power our Location Finder. With third-party development, we made our tool beautiful, but the API is so slow that it creates a poor user experience. It takes 4-5 seconds to load after the page has loaded, which doesn't seem like a long time, but when you are utilizing the tool for address and contact information that is critical for attracting customers, it really makes a difference. It also creates challenges with Google indexing links that do not exist. Google crawls half-delivered links b/c the slowness of the API, so I have found myself have to fix that on the backend. **What problems is Yext solving and how is that benefiting you?** Yelp does simplify Online Directory Management across our website, Google Business, Facebook, Apple Maps, and other entities. It also helps us make universal changes all at once. For example, if we change our company description, I can push that out simultaneously to all listings at one time. In that regard, its a nice timesaver. **Official Response from Yext Inc.:** > Thank you for your review! It sounds like you're tapping into many capabilities of the Knowledge Graph to power your Listings and Pages. We know it's critical to not just deliver correct, up-to-date answers to your customers, but to do it as quickly as possible. Your feedback is important to us and we'd love to discuss your experience with you directly. Please reach out to your CSM with reference to this review so we can chat further about what we can do to improve. Thanks again for taking the time to share this with us! ### 44. Good service, but onboarding could be improved. **Rating:** 2.5/5.0 stars **Reviewed by:** Amanda L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Yext?** I like all the different platforms / listing sites that Yext connects to, and I like the visability to what has synced and what has not synced. **What do you dislike about Yext?** The onboarding and training could be improved. Also, some of the syncs are not automatic and the updates did not all take and I had to reach out to support. **What problems is Yext solving and how is that benefiting you?** Yext helped us update our listings with an apartment community name change and our google pin that was incorrect. **Official Response from Yext Inc.:** > Hi Amanda, thank you for taking the time to share your review. We want to ensure you're getting what you need out of the platform. We strongly recommend checking out Hitchhikers, our free learning platform that walks you through the ins and outs of each Yext product to help you get the most out of it. We appreciate your feedback! ### 45. Good sales and pretty good implementation **Rating:** 3.0/5.0 stars **Reviewed by:** April D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Yext?** Ability to see and update all of our entities in one place **What do you dislike about Yext?** Can be too robust with too many features that provide more training than a solution like this should. **What problems is Yext solving and how is that benefiting you?** ability to update all of our entities online presence in one place **Official Response from Yext Marketing:** > We're glad to hear that you find our platform useful for managing your entities. We appreciate your feedback about the robustness of our features and will take it into consideration for future improvements. ### 46. Yext was sufficient **Rating:** 2.5/5.0 stars **Reviewed by:** Sarah C. | Lifecycle marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Yext?** We liked yext for listings and reviews. It was good for usage on a small level, but we had to switch to another platform to accommodate the rest of our scale of employees. **What do you dislike about Yext?** would be hard to manage a large group of others under our control **What problems is Yext solving and how is that benefiting you?** listings and reviews are taken care of through this platform **Official Response from Yext Inc.:** > Hi Sarah, thank you for sharing your review. We're sorry to hear you didn't find the perfect solution for your business through our platform. We do specialize in enterprise-wide solutions that can support thousands of locations and users. If you'd like to review our most current offerings, we'd love to hear from you. ### 47. Yext Search on Salesforce products **Rating:** 3.0/5.0 stars **Reviewed by:** Ganesh V. | Sr Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Yext?** Ease of Use.Looks straight forward not complext setup **What do you dislike about Yext?** It's still not completely evolved as salesforce native app. **What problems is Yext solving and how is that benefiting you?** Customer and Agent Search **Official Response from Yext Inc.:** > Hi Ganesh, thank you for your review. We want to make sure you're getting everything you need from Search. Please reach out to your CSM or Yext Support if there is anything you need help with! We also encourage you to join Hitchhikers, our free training platform and Yext community. We're here if you need anything! ### 48. It has been okay. **Rating:** 3.0/5.0 stars **Reviewed by:** Riley W. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Yext?** I feel that Yext is fairly straightforward. I am not confused when using the system and can work my way around our various listings. **What do you dislike about Yext?** I am sometimes bothered that I cannot see the changes I have made in the Knowledge Graph being reflected on our listings (ex: adding a video or pictures). **Recommendations to others considering Yext:** Yext has a responsive support team that will meet with you. Although, I have personally struggled with seeing some changes being reflected in certain listings. **What problems is Yext solving and how is that benefiting you?** I can manage some listings effectively. We also learned that we can transfer our microsite to Yext, but have not yet made that change. **Official Response from Yext Inc.:** > Hi Riley, thank you for your feedback. We are dedicated to your success with Yext and will continue working with you to ensure your listings are updated. Let us know if you need any further support! ### 49. Functionality is good, but have had several account managers that has caused lack of support. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Yext?** Access to all of the location/entity hours and reviews. **What do you dislike about Yext?** Lack of support, largely due to changing account managers and not having consistency with them. **What problems is Yext solving and how is that benefiting you?** Efficiency in responding to reviews and making updates to Google listings. **Official Response from Yext Inc.:** > Thank you for taking the time to share your review. We're glad to hear Yext has enabled you and your colleagues to easily manage your locations and reviews across the organization. As you can see, we practice what we preach! You have our complete support and can always count on the Yexters you work with. If you have any questions, please reach out to Support. We appreciate your feedback! ### 50. Useful but over-priced and a bit of a bully **Rating:** 3.0/5.0 stars **Reviewed by:** Paul N. | Director of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Yext?** Comprehensive suite of tools that ensures sites are indexed well with proper details and information. Reasonable levels of control and efficient tools for doing bulk work. **What do you dislike about Yext?** They have you at a disadvantage and they know it. They don't do a lot of SEO the 'right' way and just shortcut by feeding directly into search engine APIs. But this means if you ever stop working with them, your progress instantly vanishes. **Recommendations to others considering Yext:** Consider other options and ensure that landing pages and onsite SEO is still solid so you have an exit strategy if/when Text becomes too expensive (they hike prices often) **What problems is Yext solving and how is that benefiting you?** Multiple location listings managed for a restaurant chain, including accurate info related to amenities, menus, etc for over 400 locations. Also, general SEO for the brand and company sites. **Official Response from Yext Inc.:** > Hi Paul, thank you for your feedback. We understand maintaining your data across publishers and improving SEO is critical. As you know, business data is frequently siloed in various databases, applications, systems, and intranets. Our platform is designed to enable you to deliver relevant, actionable answers anywhere that people are looking for your business. We want to ensure we are enabling you to take full advantage of the platform. We'd appreciate the chance to connect with you directly. To verify your account, please reach out to your AE or CSM, or connect with Support at https://help.yext.com/hc/en-us/requests/new. ## Yext Discussions - [BING connection.](https://www.g2.com/discussions/bing-connection) - 1 comment, 1 upvote - [What does Yext do?](https://www.g2.com/discussions/what-does-yext-do) - 3 comments - [Is YEXT worth the cost?](https://www.g2.com/discussions/is-yext-worth-the-cost) - 4 comments - [What is YEXT used for?](https://www.g2.com/discussions/what-is-yext-used-for) - 2 comments - [View Yext pricing details and edition comparison](https://www.g2.com/products/yext/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A32%3A52+-0500&secure%5Bsession_id%5D=46b906fd-c2ed-4c8d-b79e-adbc4d8b25a6&secure%5Btoken%5D=b132ea61f3842cac64feca2b715c6b986d9d8b3d46937de07cf5409fa096d16f&format=llm_user) ## Yext Integrations - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplience](https://www.g2.com/products/amplience/reviews) - [Blue Yonder Demand Planning](https://www.g2.com/products/blue-yonder-demand-planning/reviews) - [Broadly](https://www.g2.com/products/broadly/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Channable](https://www.g2.com/products/channable/reviews) - [CitySpark](https://www.g2.com/products/cityspark/reviews) - [Data Axle](https://www.g2.com/products/data-axle-data-axle/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [DealerRater](https://www.g2.com/products/dealerrater/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [DoorDash for Business](https://www.g2.com/products/doordash-for-business/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [eAgent](https://www.g2.com/products/eagent/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [LeadManager](https://www.g2.com/products/lead-manager-leadmanager/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Salsify](https://www.g2.com/products/salsify-salsify/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Yext Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Monitoring** - Digital Media Monitoring - Compliance Monitoring - Social Media Monitoring **Business Tools** - Bulk Uploading - CMS Agnostic - CMS Specific - Traffic Analytics - Customer Analytics - Website Analytics - Reporting/Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media Integration - Dashboards and Reporting - Web Traffic Reporting - Conversion Tracking - Click Tracking - Pageview Tracking - Content Management - Advertising Management - Campaign Management - Link Management - Listing Management - SEO Management - Reviews Management **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO - Engagement Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Compatibility** - Federated Search - File Types - Global Language Support **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library - Email Templates **Data collection** - Natural Language Processing (NLP) - Data Sources - Custom Research Sources - Lead Enrichment - Advanced Data Collection **Policy Management - Digital Communications Governance** - Communications Policies Enforcement And Tracking - Customizable Policy Templates **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language - Social Media Integration - Google Analytics Integration **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Performance Optimization & Learning - AI Marketing Agents** - Send-Time Optimization - Autonomous A/B Testing **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Social Ads - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Knowledge Base** - Q & A - Link Sharing - Searchable **Administration** - User, Role, and Access Management - Policies and Controls - Security - Reporting **Customer Tools** - Location Listing - Product and Category Filters - Mobile Access - Automatic Geolocation - Multi-Location - Customizable Categories - Search/Filter **Performance** - Real-Time Updates - Analytics **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights - Customer Activity Tracking - Click Tracking - Referral Tracking - Visitor Tracking - Mobile Keywords - Keyword Research Tools - Keyword Tracking - ROI Tracking **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO - Real-Time Analytics - Campaign Analytics - Reporting/Analytics **Segment Trending** - Web - Social - Benchmarks - Finance **Surveillance - Digital Communications Governance** - Real-Time Monitoring Of Digital Communications Channels - Alert System To Identify And Address Violation Of Policies **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Autonomous Campaign Orchestration - AI Marketing Agents ** - End-to-End Campaign Execution - Goal-Based Campaign Planning - Cross-Channel Orchestration - Conversational Campaign Setup - Real-Time Campaign Adaptation **Additional Functionality** - Activity Dashboard - Multi-Language - Content Management - Geocoding - Customizable Templates - Lead Capture - Communication Management - Widgets - Automatic Location Detection - API - Duplicate Detection - SEO Management - Product Catalog - Access Controls/Permissions - Categorization/Grouping - Directions - Product Search - Route Optimization - User Management - Data Synchronization - Preview Functionality - Geotargeting - Ratings/Reviews - Data Import/Export - Mapping - Drag & Drop Editor - Real-Time Notifications - AI Copilot - Generative AI - Email Alerts - Event Promotions - Behavior Tracking - Monitoring - Multiple User Accounts - Autocomplete - Distance Calculation - Customizable Fields - White Label - Geographic Maps **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Security** - Verification - Role-Based Permission - Public vs Private **Standards** - Brand Design Consistency - SEO Standards - Internationalization - Web Accessibility **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label - Real-Time Data - Trend Analysis - Scheduled/Automated Reports **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Integrations** - E-Commerce Integration - Third-Party Integrations - Domain Integration - Social Media Integration - Multi-Channel Marketing **Analysis** - Custom Dashboards - Reports - Integrations **Analytics and Reporting - Digital Communications Governance** - Tools To Analyze Communication Trends And Patterns - Compliance Metrics **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **AI Content Generation - AI Marketing Agents ** - Dynamic Content Optimization - AI Copy Generation - Personalized Content Creation - Generative AI - Lead Generation - Ad Optimization **Additional Functionality** - AI Copilot - Geo Rankings - Landing Pages/Web Forms - Localization Automation - Bounce Rate Analysis - Keyword Research Tools - SEO Audit - Campaign Analytics - Generative AI - Reporting/Analytics - Backlink Monitoring - Trend Analysis - Alerts/Notifications - Multi-Language - Third-Party Integration - Performance Metrics - Competitive Analysis - Multi-Location **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Platform** - Search - User, Role, And Access Management - Mobile User Support - Alerts - Collaboration - Compliance **Generative AI** - Generative AI - Lead Generation **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Compliance Management - Digital Communications Governance** - Legal Requirements - Regulations Change Updates **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Digital Governance** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Audience Intelligence & Segmentation - AI Marketing Agents ** - Predictive Modeling - Behavioral Triggering - Predictive Audience Segmentation - Marketing Automation - AI Writing Assistant **Additional Functionality** - Retargeting - API - User Management - Website Analytics - Broken Link Discovery - URL Shortener - Social Media Monitoring - Custom Domains - Visual Analytics - Backlink Management - Collaboration Tools - Customizable Branding - Web Traffic Reporting - For Marketing and Advertising - AI Copilot - Reporting/Analytics - SEO Management - Secure Data Storage - Real-Time Analytics - Activity Dashboard - Campaign Management - Geotargeting - Link Editing - URL Customization - Data Import/Export - Link Analytics - Multi-Channel Marketing - Campaign Scheduling - Access Controls/Permissions - WYSIWYG Editor - Conversion Rate Optimization - A/B Testing - Localization Automation - Multi-Location - Content Management - Alerts/Notifications - Real-Time Notifications - Dashboard - Landing Pages/Web Forms - Link Management - Customizable Templates - Real-Time Updates - Monitoring - Audit Management - Workflow Management - Campaign Analytics - Reporting & Statistics - Multi-Campaign - Email Marketing - Website Management - Performance Management - Backlink Monitoring - Performance Metrics - Advertising Management - Content Personalization - Issue Management - Heatmaps - Problem Area Alerts - Widgets - Multivariate Testing - Behavior Analytics - Audience Targeting - Real-Time Reporting - Customer Segmentation - Product Recommendations - Session Recording - Mobile Friendly Test - Drag & Drop **In-House Management** - Employee Performance - Team Workflow **Communication** - Social Features - Tagging - Upload - Comments **Generative AI** - AI Text Generation - Generative AI **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - Market Intelligence** - Cross-system Integration - Proactive Assistance **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Integrations & Data Connectivity - AI Marketing Agents ** - Event & Data Ingestion - CRM & CDP Integration - Third-Party Integrations **Additional Functionality** - Grammar Check - Campaign Analytics - For Marketing and Advertising - AI Copilot - Content Ideas - Trend Analysis - SMS Marketing - Performance Metrics - Email Marketing - Chat/Messaging - Reporting/Analytics - Competitor Monitoring - Alerts/Notifications - Content Marketing - API - Predictive Analytics - Personalization - Template Management - Behavior Analytics - AI/Machine Learning - Text Editing - Collaboration Tools - Dashboard - Campaign Management - SEO Management - Natural Language Processing - Product Recommendations - Tone Selection - Chatbot - Keyword Research Tools - Marketing Management - Brand Guidelines - Omnichannel Outreach **Additional Functionality** - Campaign Segmentation - Form Builder - Contact Management - Website Management - API - Drip Campaigns - Email Marketing - Event Triggered Actions - Website Publishing Options - Engagement Tracking - Email Management - Customizable Branding - Template Management - Conversion Rate Optimization - Alerts/Notifications - Customizable Forms - SEO Management - Real Time Editing - Conversion Tracking - Campaign Management - Forms Management - Widgets - Lead Management - Customizable Fields - Activity Dashboard - Autoresponders - WYSIWYG Editor - CRM - Activity Tracking - Design Management - Content Management - Responsive Web Design - Reporting & Statistics - Lead Capture - AI Copilot - Customer Segmentation - Web Forms **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Yext Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,498 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,071 reviews) - [Uberall](https://www.g2.com/products/uberall-2024-01-10/reviews) - 4.4/5.0 (235 reviews)