# YesHello Reviews **Vendor:** Narrative Consultant **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.9/5.0 **Total Reviews:** 10 ## About YesHello Made for SMEs, YesHello is a Cloud Software Built for Customer Service Teams Using WhatsApp™ YesHello is a Complete System for Small Businesses to Get Organized, Take Control of customer inquiries, so they can create Predictably Great Customer Service YesHello is a cloud software for WhatsApp Customer Service. YesHello helps SMEs manage pre-sales support and customer service on WhatsApp in a collaborative way, as a team. With YesHello, it's simple for every team member in your company to have an impact on the customer experience. Built for small businesses, YesHello is a cloud software for WhatsApp Customer Service. Small Businesses Need WhatsApp Messaging. But Regular Whatsapp-ing is slowing down small businesses. Originally made for Person-to-Person Communications, WhatsApp is not built for Team Collaboration. Today’s Digital Transformation requires a modern collaborative approach. Collaborative WhatsApp is the Future. YesHello helps you manage pre-sales support and customer service on WhatsApp in a collaborative way, as a team. With YesHello, it's simple for every team member in your company to have an impact on the customer experience. The newly redesigned YesHello Dashboard puts Whatsapp chats (plus email, and all other social messaging like Instagram DMs, FB Messenger and Telegram) into one conversation-driven interface. This allows your team to work as a team quickly and follow up on requests with ease. In this interactive demo, we’ll guide you through the key components that make up the YesHello 'Collaborative Whatsapp' experience. ## YesHello Reviews ### 1. YesHello - Selling By Chat is the Future **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep N. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about YesHello?** YesHello makes selling by chat easier for small business by capturing all customer chats across WhatsApp, and all social media into one place. Teams now have real-time visibility into all sales conversations to help each other close deals faster. **What do you dislike about YesHello?** Could not find any so far by far one of the amazong product **What problems is YesHello solving and how is that benefiting you?** Make Selling By Chat More Collaborative, Contextual, and Precise. ### 2. Customer communication Assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Calixto M. | Software Developer, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about YesHello?** YesHello simply awesome about its features. **What do you dislike about YesHello?** The response time is a bit slow. The automated post service replies sometimes lack a touch. **What problems is YesHello solving and how is that benefiting you?** YesHello solves the problem associated with customer communication. Their chatbot automates responses. This significantly enhances productivity for my business. ### 3. superb. saved lot of my times, energy and money. **Rating:** 4.5/5.0 stars **Reviewed by:** noorizan e. | Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about YesHello?** centre monitoring - automation. so i don't have to go through all the apps. **What do you dislike about YesHello?** nothing actually but i have to master it in order to get the good result. It is very simple actually. I believe after few session, i will do met my goals. **Recommendations to others considering YesHello:** to small businesses - YesHello is the best apps that can help you to attend your customers. You will save lots. **What problems is YesHello solving and how is that benefiting you?** All in One - no more hustle. just go to one app - YesHello and i'm done replying messages to our customers from various apps. And my team can do it as well. ### 4. YesHello adalah penyelesai masalah **Rating:** 5.0/5.0 stars **Reviewed by:** Adlina J. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2020 **What do you like best about YesHello?** Auto chatbots are indeed great because they will automatically attend to customers and increase the rate of response. Another thing is we can conduct interactive surveys with our database. This is what will help to generate even MORE INCOME. Thank you Yes Hello **What do you dislike about YesHello?** I like everything. But I hope there can be features for Instagram messages as well. **Recommendations to others considering YesHello:** Use YesHello because it will make your business 100 times easier **What problems is YesHello solving and how is that benefiting you?** Penyesuaian Balasan Automatik Sesuai untuk pelanggan saya ### 5. awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about YesHello?** the chatbot, data respondent the most!the best aplication for doing business marketing, save your time, save your money and good for student and lecture which is doing research fieldwork too. overall this application is really helpfull for education and business. i must say that its totally awesome! while learning bout this yeshello the admin really helpful and patient. i have a good time learning more and gain knowledge with them. **What do you dislike about YesHello?** all is great. there is nothing much for now to me to dislike. but maybe can do further to other apps like insta too **Recommendations to others considering YesHello:** its totally are great choice, you guys can just contact the admin they are really friendly and helpful. **What problems is YesHello solving and how is that benefiting you?** saving time no need too stress replies many chat from customer. let the chatbot help you replies! ### 6. YesHello beginner review **Rating:** 5.0/5.0 stars **Reviewed by:** Aliff A. | Assistant project engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about YesHello?** Easy to handle, all in one place platform for all soc media engagement. **What do you dislike about YesHello?** Dislike is a string word, this is more on suggestion, to have a longer one on one coaching by the tech team. **What problems is YesHello solving and how is that benefiting you?** After service automated reply to gauge performance of my business. ### 7. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne L. | Training Project Manager & Facilitator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about YesHello?** I like it's useablity. It's very user friendly. The Backend has a very clean and user-friendly layout, which is suitable for solopreneurs to easily-adopt. I understand that large MNC companies are also using it, which shows that it's also scalable. **What do you dislike about YesHello?** N/A at the moment. Very happy with YesHello. **What problems is YesHello solving and how is that benefiting you?** Easy to adopt, easy to install, easy to understand, Easy to apply. ### 8. YesHello **Rating:** 5.0/5.0 stars **Reviewed by:** Sazliny J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about YesHello?** YesHello is a great platform for business owners, individuals, and entrepreneurs to expand their business and services to achieve the maximum result. Thanks for this opportunity and Kudos to Carliff, Niney and team. **What do you dislike about YesHello?** There are no downsides to YesHello. Recommend to others **Recommendations to others considering YesHello:** The support is very good. **What problems is YesHello solving and how is that benefiting you?** Cost effective ### 9. I AM HAPPY WITH YESHELLO **Rating:** 5.0/5.0 stars **Reviewed by:** Nathraa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2020 **What do you like best about YesHello?** It is very helpful to manage all the customer with one stop centre in yeshello. It makes literally for me very excited to start with yeshello. **What do you dislike about YesHello?** Everything is okay. Need to invest time. **What problems is YesHello solving and how is that benefiting you?** Easy and time saving. Do one time than can do it so many times. ### 10. YESHELLO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about YesHello?** YESHELLO is my answer. We can solve one of our problem! tqsm **What do you dislike about YesHello?** Everything is awesome. We like YESHELLO. **What problems is YesHello solving and how is that benefiting you?** Less time spending replying the client massage. With YESHELLO, it can save our time and we can work more efficiently. ## YesHello Discussions - [Can i use this for my non-business account??](https://www.g2.com/discussions/34567-can-i-use-this-for-my-non-business-account) - 1 comment, 1 upvote - [How do i create the flow of automatic reply...how do i brainstorming it?](https://www.g2.com/discussions/34565-how-do-i-create-the-flow-of-automatic-reply-how-do-i-brainstorming-it) - 1 comment, 1 upvote - [View YesHello pricing details and edition comparison](https://www.g2.com/products/yeshello/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+19%3A52%3A45+-0500&secure%5Bsession_id%5D=9fb67586-ca72-4e3c-a158-16060eb5a964&secure%5Btoken%5D=66338e9acfa234196003afb526dee546a68387d25be3e013f619954a92d74e38&format=llm_user) ## YesHello Features **Generative AI** - AI Text Generation - AI Text Summarization **Process** - Mentions - Tickets - Macros **Channels** - Email - Social - Live Chat - Text **Insight** - Surveys - Reporting - Visitor Activity - Help Desk ## Top YesHello Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (462 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - 4.4/5.0 (395 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,660 reviews)