Chandler M.
CM
Chandler M.
Product Manager
Mid-Market (51-1000 emp.)
"Absolute best customer service! Just a few feature limitations keeping me from rating 10/10"
4/5
What do you like best about yellow.ai?

Customer service! Always there to help, committed to making our product fantastic. Love that Bala is constantly suggesting ways to make my requests stronger. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Product features seem to take a long time to release. Review collected by and hosted on G2.com.

Rishikesh B.
RB
Rishikesh B.
Founding Member & Digital Strategist
Small-Business (50 or fewer emp.)
"Good Product and Easy Integration"
4.5/5
What do you like best about yellow.ai?

Quick and Easy Integration, Also flexibility in customization Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Nothing to dislike as on the Yellow.ai product offering Review collected by and hosted on G2.com.

Sridhar Y.
SY
Sridhar Y.
Customer support Executive
Small-Business (50 or fewer emp.)
"it was very helpful for customer service and resolution of the queries via chatbot"
2.5/5
What do you like best about yellow.ai?

It helps to solve the customer query and track the average handling time of the query. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Sometimes the chat notification is lagged. Review collected by and hosted on G2.com.

Kailash G.
KG
Kailash G.
IT Project Manager
Mid-Market (51-1000 emp.)
"Review by Modi Ent IT"
4/5
What do you like best about yellow.ai?

Product service

Customer support

24*7 Support Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Nothing is dislike . According to process every part is stream line Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Chatbot solution is okay, but needs improvement on support/handholding."
3/5
What do you like best about yellow.ai?

In general, chatbot, as is with other vendors, are still in their early phase. IMO there is still a lot to evaluate in terms of this vendor as based on our experience; there's still a lot of unexplored functionalities that they have not showcased yet. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Handholding and support with clients need to be improved a lot. Expertise with ticketing platform should be improved as well here as end-to-end ownership seems to be not in place. Review collected by and hosted on G2.com.

Indira v.
IV
Indira v.
Manager, Founder's Office
Mid-Market (51-1000 emp.)
"Great and seamless experience"
4/5
What do you like best about yellow.ai?

Yellow Messenger is easy to use and scalable. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Some critical features present in Messenger app are not available in the Cloud version Review collected by and hosted on G2.com.

Sateesh R.
SR
Sateesh R.
General Manager - HR Systems
Enterprise (> 1000 emp.)
"Review on HR Chat Bot and Employee Engagement Bot after using for 1.5 years"
4/5
What do you like best about yellow.ai?

The capability of the bot to integrate with our internal and 3rd party applications to provide real-time information is really great. It has helped us to think about more HR Use cases to include chatbots and provide a better experience to employees. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

The user interface needs an uplift. Eg: if we use the bot for applying leaves/update addresses, it should give a form with one submit button rather than submitting each line separately.

Improved analytics on user adoption. Review collected by and hosted on G2.com.

Shan S.
SS
Shan S.
Process Improvement Manager
Mid-Market (51-1000 emp.)
"Overall Product Review Yellow.AI"
4.5/5
What do you like best about yellow.ai?

How The Customer Success Team and Delivery Team always help us and find us a way to workaround any challenges Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

The process of how we request a changed on an update with Adoption Team Review collected by and hosted on G2.com.

Lekha T.
LT
Lekha T.
Online Store Manager
Small-Business (50 or fewer emp.)
"Highly recommend Yellow.ai chat bots"
4.5/5
What do you like best about yellow.ai?

Good communication, open to suggestions. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Everything is fine as of now. Good followups and communication Review collected by and hosted on G2.com.

Verified User in Paper & Forest Products
AP
Verified User in Paper & Forest Products
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"AI-Based Chat BOT Solution from Yellow Messenger"
4/5
What do you like best about yellow.ai?

BOT Capability in regards to vernacular languages. Accommodating all customization requests. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Less Flexible in client ways of working. Review collected by and hosted on G2.com.