RB

Rahul B.

CRM Manager

Mid-Market (51-1000 emp.)

9/15/2022

"They understand your requirement like their own."

5/5

What do you like best about yellow.ai?

We have been using Yellow for quite some time now. I am glad that we chose them over the competition. The level of customization they provide in specific TAT. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Integration between Cloud Login and App Login Review collected by and hosted on G2.com.

AM

Amit M.

Marketing Manager

Small-Business (50 or fewer emp.)

9/14/2022

"If bugs are cleared then 10"

4.5/5

What do you like best about yellow.ai?

The best part is the resolution to the problem. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Complex User interface wherein it could be way simpler. Review collected by and hosted on G2.com.

NR

Nithin R.

Operations Manager

Small-Business (50 or fewer emp.)

2/20/2022

"Realtime chat and AI solutions"

5/5

What do you like best about yellow.ai?

We have deployed the bot from Yellow.ai and it has worked wodners for our partner operations team. The simple UI and advanced auto learn features are the best. We have hsed multiple other options but this is the best. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Its very expensive. If you have a startup and wanna setup the Yellow.ai bot, you should be ready to shell a lot of money. It worth it. Needs a support team to help setup and cannot be self helped. Review collected by and hosted on G2.com.

NY

Nopri Y.

Customer Experience Associate Manager

Mid-Market (51-1000 emp.)

2/22/2022

"Reliable App for WhatsApp channel using Yellow.ai"

5/5

What do you like best about yellow.ai?

Easy way to use the platform and they have reliable support team when we need to create a new template for whatsapp Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Nothing. All of the YM team is helpful and willing to hear your feedback Review collected by and hosted on G2.com.

EF

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

2/28/2022

"Easy to deploy multi channel conversational AI"

4/5

What do you like best about yellow.ai?

Multi-language/ multi channel support, ease of design and deployment, solid implementation and customer success teams. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Reporting dashboard and logins can be better on UX Review collected by and hosted on G2.com.

What problems is yellow.ai solving and how is that benefiting you?

We embarked on a journey to be omni-present across multiple digital touch points with our customers. This aspiration needed to be balanced without adding unjustifiable headcount. We partnered with Yellow, who introduced us to conversational AI. This has opened up opportunities in revenue gen, customer service and grievance management using a single deployment, rather than having disparate tools, all hastily put together by archaic integrations architectures Review collected by and hosted on G2.com.

HS

Harpreet S.

CEO

Small-Business (50 or fewer emp.)

11/18/2021

"Amaing product"

5/5

What do you like best about yellow.ai?

the amazing capabilities of the bot to handle the sales as well as customer support to a great extend providing the companies to focus on their core operations. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

The cost becomes a little too much for a non funded start up. else there is nothing to pin point. Review collected by and hosted on G2.com.

Recommendations to others considering yellow.ai:

i would recommend yellow to all the companies looking forward to enhance customer support and engagement. This further makes it easier for the customers also to fetch better before and after sales services. Review collected by and hosted on G2.com.

What problems is yellow.ai solving and how is that benefiting you?

After using yellow, we didnt have to increase our support team with the increase in sales. now we have more time to solve the core and operational issues. we also end up saving cost by employing less manpower. Review collected by and hosted on G2.com.

DM

Dr. Dibyendu M.

Small-Business (50 or fewer emp.)

12/4/2020

"THE EXPERIENCE WAS SO FRESH AND NEW. I HAVE ENJOYED THE SESSION AND HAD LEARNT A NEW DOMAIN OF WORK."

5/5

What do you like best about yellow.ai?

THE FLOW OF THE PROGRAM AND HOW THE ORGANIZER BROUGHT TOGETHER ALL EXPERTISE FROM VARIOUS FIELDS TO PROVIDE A NEW BUT SIMPLE AND INNOVATIVE SKILL TO BUILD A CHAT BOT FOR THEMSELVES. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

NOTHING TO SAY. NO DISLIKES. THE PROGRAM WAS OVERALL A LEARNING PROCESS FOR ME ATLEAST Review collected by and hosted on G2.com.

Recommendations to others considering yellow.ai:

PLEASE DO GO THROUGH THE PORTAL, AS PER MY EXPERIENCE, EVERY NEEDS RELATED CAN BE FULLFILLED. Review collected by and hosted on G2.com.

What problems is yellow.ai solving and how is that benefiting you?

I HAVE TRIED TO BUILD AN EDUCATIONAL BOT THAT WILL REPLY TO BASIC QUERRIES RELATED TO ADMISSION AND WILL HELP THE END USER. THIS CAN HELP REDUCE TYPING TIME THE SAME TEXT MULTIPLE OF TIMES AND WILL ERADICATE MONOTONACITY OF THE JOB. Review collected by and hosted on G2.com.

UD

Verified User in Design

Mid-Market (51-1000 emp.)

8/4/2021

"Strong conversational AI product with excellent tech and support service."

5/5

What do you like best about yellow.ai?

The Yellow.ai team has been very helpful in building the customised chatbot as per our business use case and enhancing the customer experience. The deployment of the product was very smooth and the team took the utmost care to ensure the business use case is met and the product is timely deployed. The team has always stepped forward to understand our business challenges and provide us solutions, whether it has been to integrate new systems or resolve any issues with the bot. Overall experience with the Yellow.ai product and the team has been excellent so far. Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

The product doesn't provide ease of new journey creation or updating existing journeys. For updating journeys or communication it involves developer effort. Review collected by and hosted on G2.com.

What problems is yellow.ai solving and how is that benefiting you?

To meet the increased demand for virtual interactions we evaluated several new tools to improve our customer experience. We chose YM to help us build a chatbot to help improve our customer experience on both the webchat and WhatsApp messaging platforms. The AI-enabled chatbot has been designed to provide yet another touchpoint for customers to reach out to Design Cafe to book meetings with designers as well as seek information 24/7. With the chatbots in place, we see more than 50% of Chat/ WhatsApp users are able to schedule meetings with designers without human intervention. We see more than 15% of our new customers now schedule meetings via the chatbot. Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/5/2022

"Very Good Platform"

5/5

What do you like best about yellow.ai?

Ease of use, detailed analytics and live agent module Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Nothing to be disliked in yellow messenger Review collected by and hosted on G2.com.

AG

Amit G.

Product Manager

Enterprise (> 1000 emp.)

3/3/2022

"One solution for you WhatsApp chatbot requirements"

5/5

What do you like best about yellow.ai?

AI chatbot, features, pricing, and the integration Review collected by and hosted on G2.com.

What do you dislike about yellow.ai?

Nothing as of now. We have integrated and enable 3 chatbots so far, and they are working well as anticipated Review collected by and hosted on G2.com.