They helped us in setting up our WhatsApp communication engine and setting up Chats; they have been really helpful and very responsive in helping us getting our BOTS out Review collected by and hosted on G2.com.

Need good dashboard and reports with better control and filters, one single consolidated communication portal. Cost can be better as our bottom line takes hit because of BOT cost Review collected by and hosted on G2.com.

Yellow.ai provides an out-of-the-box integration with Microsoft Teams, which allows us to easily deploy chatbots within the organisation's Teams environment. Review collected by and hosted on G2.com.

It is a little complex for users who are not familiar with conversational automation and natural language processing technologies. It still requires a fair bit of technical knowledge to use it. Review collected by and hosted on G2.com.

It is one of the great platform for Chatbots. Provides seamless experience for Chatbots integration, easy to use. Review collected by and hosted on G2.com.

Little complex for new users to get onboard on the platform. Review collected by and hosted on G2.com.

Yellow.ai has two solutions for its consumers, one on the cloud and the other as the legacy one. The cloud one is easy to set up and implements your chatbot for all communication platforms. It has built-in nodes and a drag-and-drop studio to set up your bot journeys. Review collected by and hosted on G2.com.

Yellow.ai only supports Node.js language for writing the custom script; It would have been great if they had support for multi-language scripts. The UI has bugs and sometimes breaks the journey flows. Review collected by and hosted on G2.com.

1. Advance analytics to understand user behaviour which in turn helps in driving revenue

2. Out of box integration with multiple platforms

3. Dynamic & robust NLP engine, which helps create accurate faqs with minimal effort.

4. Campaign management solution to send targeted personalised promotional notifications on WhatsApp. Review collected by and hosted on G2.com.

1. Support team could be better. Sometimes the resolution to queries/issues takes time - The resolution time could be reduced & the support team could be more proactive in communicating the update on tickets. Review collected by and hosted on G2.com.

Prompt support and easily accessible team members over email and call. Advanced Integration option available pre-readily to integrate with different third party applications. Review collected by and hosted on G2.com.

As far as my communication with the team and handling applications on a daily basis so there is no dislike to date, but sometimes some modules are unavailable to access, likewise utterances etc. Review collected by and hosted on G2.com.

Easier to built chatbot, caller assistants with the powerful AI Review collected by and hosted on G2.com.

Disconnection while being on call or chats Review collected by and hosted on G2.com.

NLP, Multi-channel support, automation, analytics, integration, and customization features. Review collected by and hosted on G2.com.

NLP can be improved - some time results look irrelevant, bot creation can be made easier. Review collected by and hosted on G2.com.

I like most easy things in yellow.ai i.e., phone and email configuration are straightforward to implement. Review collected by and hosted on G2.com.

Community and documentation are not strong as compared to other platforms. Review collected by and hosted on G2.com.

Easy to use, user-friendly platform. All in features where all our business requirements are met. We are using a Live agent system to answer customer queries from different platforms quickly and efficiently. Be able to send notifications by running campaigns targeting different customer segmentations. Chatbot flow runs smoothly with advanced AI to navigate an incoming users through our catalog and convert them into customers. Review collected by and hosted on G2.com.

Nothing to dislike since all our business concerns are being handled professionally by Yellow.ai Team. In the start we do find some issues when running the campaigns in the testing phase, but they were resolved quickly. Review collected by and hosted on G2.com.