Flow of conversations are highly customizable with ease of use from the backend. It takes a while for this to be learned but it does provide wonders when one gets familiar with it. Integratable with ticketing platform such as Zendesk. Review collected by and hosted on G2.com.

Some components would require heavy lifting and deep knowledge on technical side i.e. integration with other CRM platforms. Analytics can be improved further in my opinion. Review collected by and hosted on G2.com.

The best thing about yellow.ai is that it reduces our efforts to understand the clients, it captures conversations and helps the clients with an executive map at the required time. Review collected by and hosted on G2.com.

Nothing to dislike about yellow.ai. It does it work as an AI chatbot, getting the required information from the clients to help them with proper solution without a long email or calls. Review collected by and hosted on G2.com.

The AI technology built in the system is way powerful, acts like a friend give, helps us to choose better, provides good suggestions, the conversation surely help customer experience for expanding the business. Surely it does help in expansion of business. Review collected by and hosted on G2.com.

There is nothing as such less helpful or dislike about Yellow.ai Every time surely it gave a good experience when ever I user the bot, and definitely it saved much time of mine. Review collected by and hosted on G2.com.

The best features of yellow.ai are easy-to-build chatbots, Natural Learning Understanding, Omni-Channel Conversations and support over a wide range of platforms like WhatsApp, Facebook and SMS Review collected by and hosted on G2.com.

Yellow.AI comes with pre-built tools, thus provides less customizations and takes more than usual time to build and integrate the specific needs basis the present tech stacks Review collected by and hosted on G2.com.

I personally liked the yellow ai whatsapp service, specially the engage platform. Review collected by and hosted on G2.com.

Chatbot Custom journeys need custom development each time. Review collected by and hosted on G2.com.

Its ease of using the solution is great. It has automatically created a chatbot for my company. Review collected by and hosted on G2.com.

Integration with other platform can be made more easier Review collected by and hosted on G2.com.

Yellow.ai offers an outstanding AI chatbot technology that delivers prompt and accurate customer support 24/7, enhancing our overall customer engagement capabilities. Review collected by and hosted on G2.com.

The platform's pricing structure could be more transparent, and the learning curve for advanced customization may be steep for some users. Review collected by and hosted on G2.com.

Integrates with existing platforms such s Teams and WhatsApp. Drag and drop setup, which is easy to use. Extensive analytics, which improves comprehension of user behavior. It can be customized and automated. Review collected by and hosted on G2.com.

Requires a lot of time to learn. The support team is a little sluggish Review collected by and hosted on G2.com.

Yellow.ai has the best cloud-based chatbot development environment, with unique features like drag-and-drop components and various integrations. I like the code customization module, where you can add your flows and API integrations and customize them according to your needs. Review collected by and hosted on G2.com.

If you want to integrate Yellow.ai with some customized interface via API, it is difficult as Yellow.ai APIs are not explicit and can be a hassle to integrate. Also, it is difficult to migrate from an existing chatbot to Yellow.ai as they have limited import features. Review collected by and hosted on G2.com.

It integrates both human intelligence and AI. Supports multiple channels and languages. Integration with Microsoft Teams is possible. Review collected by and hosted on G2.com.

You have to have an understanding of conversational AI and be tech-savvy to use it with ease. Review collected by and hosted on G2.com.