Integrates with existing platforms such s Teams and WhatsApp. Drag and drop setup, which is easy to use. Extensive analytics, which improves comprehension of user behavior. It can be customized and automated. Review collected by and hosted on G2.com.

Requires a lot of time to learn. The support team is a little sluggish Review collected by and hosted on G2.com.

Yellow.ai has the best cloud-based chatbot development environment, with unique features like drag-and-drop components and various integrations. I like the code customization module, where you can add your flows and API integrations and customize them according to your needs. Review collected by and hosted on G2.com.

If you want to integrate Yellow.ai with some customized interface via API, it is difficult as Yellow.ai APIs are not explicit and can be a hassle to integrate. Also, it is difficult to migrate from an existing chatbot to Yellow.ai as they have limited import features. Review collected by and hosted on G2.com.

They helped us in setting up our WhatsApp communication engine and setting up Chats; they have been really helpful and very responsive in helping us getting our BOTS out Review collected by and hosted on G2.com.

Need good dashboard and reports with better control and filters, one single consolidated communication portal. Cost can be better as our bottom line takes hit because of BOT cost Review collected by and hosted on G2.com.

It is one of the great platform for Chatbots. Provides seamless experience for Chatbots integration, easy to use. Review collected by and hosted on G2.com.

Little complex for new users to get onboard on the platform. Review collected by and hosted on G2.com.

Yellow.ai has two solutions for its consumers, one on the cloud and the other as the legacy one. The cloud one is easy to set up and implements your chatbot for all communication platforms. It has built-in nodes and a drag-and-drop studio to set up your bot journeys. Review collected by and hosted on G2.com.

Yellow.ai only supports Node.js language for writing the custom script; It would have been great if they had support for multi-language scripts. The UI has bugs and sometimes breaks the journey flows. Review collected by and hosted on G2.com.

1. Advance analytics to understand user behaviour which in turn helps in driving revenue

2. Out of box integration with multiple platforms

3. Dynamic & robust NLP engine, which helps create accurate faqs with minimal effort.

4. Campaign management solution to send targeted personalised promotional notifications on WhatsApp. Review collected by and hosted on G2.com.

1. Support team could be better. Sometimes the resolution to queries/issues takes time - The resolution time could be reduced & the support team could be more proactive in communicating the update on tickets. Review collected by and hosted on G2.com.

NLP, Multi-channel support, automation, analytics, integration, and customization features. Review collected by and hosted on G2.com.

NLP can be improved - some time results look irrelevant, bot creation can be made easier. Review collected by and hosted on G2.com.

Easy to use, user-friendly platform. All in features where all our business requirements are met. We are using a Live agent system to answer customer queries from different platforms quickly and efficiently. Be able to send notifications by running campaigns targeting different customer segmentations. Chatbot flow runs smoothly with advanced AI to navigate an incoming users through our catalog and convert them into customers. Review collected by and hosted on G2.com.

Nothing to dislike since all our business concerns are being handled professionally by Yellow.ai Team. In the start we do find some issues when running the campaigns in the testing phase, but they were resolved quickly. Review collected by and hosted on G2.com.

We have been using Yellow for quite some time now. I am glad that we chose them over the competition. The level of customization they provide in specific TAT. Review collected by and hosted on G2.com.

Integration between Cloud Login and App Login Review collected by and hosted on G2.com.

The best part is the resolution to the problem. Review collected by and hosted on G2.com.

Complex User interface wherein it could be way simpler. Review collected by and hosted on G2.com.