IC

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

12/7/2022

"The Yarooms team that our team have worked with have been highly responsive and professional."

5/5

What do you like best about Yarooms?

We have been lucky to have been paired with a lead developer called Luchian Mihalcea, who is highly responsive to our requests and a joy to work with. We also find that the Yarooms marketing and account teams are excellent active listeners and respond well to our specific requests. For instance, they helped to find a technical solution to resolving the issue of 'beach-towelling', where staff book a desk but fail to turn up and forget to release the desk. We believe Yarooms' high level of customer service differentiates them from their competition. We are delighted with their support to date. Review collected by and hosted on G2.com.

What do you dislike about Yarooms?

There are now more solutions with more advanced features in the marketplace that integrate better with our Microsoft environment. However, as a growing international business, we recognise the importance of customer services and working with partners that grow and adapt with us rather than just being fixated on the product features. The Yarooms approach to customer service keeps us loyal, which is very good. If there is one area for improvement, it would be around the Yarooms mobile app experience, which we know the Yarooms team are looking at improving. Review collected by and hosted on G2.com.

What problems is Yarooms solving and how is that benefiting you?

Their desk booking system takes the pain away from our facilities team from the challenges of our staff booking desks. We have different types of work-settings and desk types, including Sit/Stand desks across multiple offices. The Yarooms desk booking system makes this information easy to access and book. It also integrates into Teams and there is a native mobile staff can use. The main benefit is working with a highly responsive team who supports us in a highly proactive way, which is unusual compared to other SAAS vendors we may have worked with in the past. Review collected by and hosted on G2.com.

SR

Sara R.

finanzas

Small-Business (50 or fewer emp.)

12/29/2022

"It works but the day it fails, is a wasted day"

3.5/5

What do you like best about Yarooms?

It really solved the availability issue for us Review collected by and hosted on G2.com.

What do you dislike about Yarooms?

We had a couple of issues with a supposed "bug". It took forever for customer service to help us, once we lost 2 days of work. Review collected by and hosted on G2.com.

AL

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

4/3/2023

"Meeting room bookings made easy"

4.5/5

What do you like best about Yarooms?

Tech specifications required, inviting colleagues and booking the rooms made easy at your finger tips Review collected by and hosted on G2.com.

What do you dislike about Yarooms?

Before the booking stage, if the occupancy is shown, would be helpful. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/5/2023

"Regular booking in the company"

3.5/5

What do you like best about Yarooms?

The possibility to see the places where it's possible to book Review collected by and hosted on G2.com.

What do you dislike about Yarooms?

Recurrent meeting is not so easy

When trying to book a meeting room, people often forget to change the hours. So they book the room only the 1st hours of the day. Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

2/4/2021

"Great product and great customer service"

5/5

What do you like best about Yarooms?

The desk-booking product is simple enough from a user perspective that even our most technologically-challenged team members had no issues using it! From an admin perspective I also think it's logical and we could easily make changes ourselves and control who could access what.

The Yarooms team have been extremely helpful and responsive the entire time, once implementation had concluded we could still easily reach them if we had any questions and they've always been friendly and accommodating. We couldn't ask for more from a supplier or support experience. There have also been many improvements made to the system since we onboarded, so the product just keeps getting better and better. Review collected by and hosted on G2.com.

What do you dislike about Yarooms?

I don't have any complaints! There were a couple of small bugs here and there in the implementation stages but these were always fixed extremely quickly when we reported them, same or next day. The only reason to stop using Yarooms' desk-booking solution is if you no longer need to book desks! Review collected by and hosted on G2.com.

What problems is Yarooms solving and how is that benefiting you?

Yarooms has been our solution for booking desks on a hotdesking basis since 2020, a need that arose from the covid-19 situation. It has allowed us not only to have a record for contact tracing, but also to block off desks when needed to make sure staff were suitably distanced, and also to have staff fill out a questionnaire before they attend the office to make sure that they weren't going in when government guidance suggests they should stay at home. We were able to draft our own questionnaire for this purpose and can amend it ourselves or turn it off when we don't want to use it. We could also block dates when needed, which is something we've used during lockdowns. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Enterprise (> 1000 emp.)

6/23/2023

"A brand new office!"

4.5/5

What do you like best about Yarooms?

The possibility to choose yuor desk and the full integration with our company user's management system. Review collected by and hosted on G2.com.

What do you dislike about Yarooms?

For now... nothing !

All seems working well !! Review collected by and hosted on G2.com.

AP

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

11/14/2022

"Time Drain"

2/5

What do you like best about Yarooms?

We can use it to schedule the use of various rooms. Review collected by and hosted on G2.com.

What do you dislike about Yarooms?

It takes so long to do anything. Lots of clicks, lots of waiting for the pages to load in order to see. It takes a long time to complete updates and entries. It's clunky and annoying to manage. Review collected by and hosted on G2.com.

What problems is Yarooms solving and how is that benefiting you?

It is resolving the booking of spaces, but because so many people need to use it, they don't update because it's too time-consuming. If you try to book rooms for the year, there are always some exceptions, and getting the one-off days out of the calendar takes forever to open up the space for others. Review collected by and hosted on G2.com.

TB

thierry b.

Enterprise (> 1000 emp.)

2/8/2023

"Excellent app"

5/5

What do you like best about Yarooms?

Save time, helps to work with your team and create a great environment. Review collected by and hosted on G2.com.

What do you dislike about Yarooms?

Nothing seems to bother me. Not compatible with MAC maybe? Review collected by and hosted on G2.com.

BH

Blanche H.

Product manager

Small-Business (50 or fewer emp.)

11/18/2022

"I would like to have a view of my booking in my calendar directly"

3/5

What do you like best about Yarooms?

do the job to book room; able to do reccurence Review collected by and hosted on G2.com.

What do you dislike about Yarooms?

I would like to have a view of my booking in my calendar directly and share the rooms to the collegueas involve in the meeting Review collected by and hosted on G2.com.

PE

Paul E.

Social Worker

Small-Business (50 or fewer emp.)

11/14/2022

"I find it easy to use and like the connection to Ca lander"

4/5

What do you like best about Yarooms?

The ease of access and very clear graphics make it simple to locate a space. Review collected by and hosted on G2.com.

What do you dislike about Yarooms?

nothing I can think of - it meets my purpose and works well Review collected by and hosted on G2.com.