--- title: Xurrent ITSM Reviews meta\_title: 'Xurrent ITSM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how Xurrent ITSM works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 87 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Xurrent ITSM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. [(5 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914954&qs=pros-and-cons#reviews) Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. [(5 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914976&qs=pros-and-cons#reviews) Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915561&qs=pros-and-cons#reviews) Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914515&qs=pros-and-cons#reviews) Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914532&qs=pros-and-cons#reviews) Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915180&qs=pros-and-cons#reviews) Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914110&qs=pros-and-cons#reviews) Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1966098&qs=pros-and-cons#reviews) Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. [(2 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914581&qs=pros-and-cons#reviews) Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. [(1 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915330&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Xurrent ITSM ##### 1. Ease of Use Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. [ See 5 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914954&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you like about Xurrent ITSM? Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run auto ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy ##### 2. Service Management Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. [ See 5 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914976&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you like about Xurrent ITSM? Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstra ![Peter d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter d.") PD Peter d. Mid-Market (51-1000 emp.) 5.0/5 "Xurrent: The best solution in Enterprise Service Management" What do you like about Xurrent ITSM? Very fast Enterprise Service Management application which can be tailored on your company needs with the ability to create direct connections with S ##### 3. Collaboration Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915561&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you like about Xurrent ITSM? Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstra MB Mick B. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use, easy to master" What do you like about Xurrent ITSM? The fact that it is a unified platform makes it easy to collaborate with other Xurrent users. Since it is cloud based (SaaS) we dont have to worry abo ##### 4. Features Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914515&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you like about Xurrent ITSM? Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run auto ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy ##### 5. Intuitive Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914532&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy GE George E. Mid-Market (51-1000 emp.) 5.0/5 "Diamond in a rough" What do you like about Xurrent ITSM? Xurrent stands out for its intuitive interface and seamless integration with our existing IT infrastructure. I especially appreciate how easy it is to ### 5 Cons or Disadvantages of Xurrent ITSM ##### 1. Limited Features Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915180&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you dislike about Xurrent ITSM? Xurrent doesn't allow dynamic API lookups therefore we have to duplicate allot of data held in other systems in the tool so it can be presented in a l GE George E. Mid-Market (51-1000 emp.) 5.0/5 "Diamond in a rough" What do you dislike about Xurrent ITSM? Some features feel underdeveloped, and the UI can be a bit clunky at times, especially on a mobile device. ##### 2. Missing Features Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914110&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you dislike about Xurrent ITSM? Xurrent doesn't allow dynamic API lookups therefore we have to duplicate allot of data held in other systems in the tool so it can be presented in a l ![Nils L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nils L.") NL Nils L. Enterprise (\> 1000 emp.) 5.0/5 "Practical intuitive ITSM with continuous improvements" What do you dislike about Xurrent ITSM? As an MSP, there are still some features missing for reporting over separate support domains, e.g. it's currently quite cumbersome to make internal da ##### 3. Outdated Interface Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1966098&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you dislike about Xurrent ITSM? The only major drawback with Xurrent currently is their UI is slightly dated feeling. That being said there is a whole new UI release coming shortly ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Low code easy to use service management platform." What do you dislike about Xurrent ITSM? UI is a bit dated and documentation of new features not always in place. ##### 4. Learning Curve Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. [ See 2 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914581&qs=pros-and-cons#reviews) See Related User Reviews MB Mick B. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use, easy to master" What do you dislike about Xurrent ITSM? To use Xurrent in the best way possible you'd have to spend time to get to a good Service Catalog. Once done, the rest is easy! ![Emiliano G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emiliano G.") EG Emiliano G. Enterprise (\> 1000 emp.) 4.5/5 "Good" What do you dislike about Xurrent ITSM? What I dislike the most is the lack of time to adapt to updates, sometimes, and the recent bugs. ##### 5. Bugs Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. [ See 1 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915330&qs=pros-and-cons#reviews) See Related User Reviews ![Emiliano G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emiliano G.") EG Emiliano G. Enterprise (\> 1000 emp.) 4.5/5 "Good" What do you dislike about Xurrent ITSM? What I dislike the most is the lack of time to adapt to updates, sometimes, and the recent bugs. PD Paul D. Technical responsible ITSM solution 5/30/2022 "I love it" 5/5 What do you like best about Xurrent ITSM? the intuitive user interface and informative interface that also helps the IT specialist in his diagnosis of the cause that may lie with underlying service instances. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Querying for a specific request is hard because it misses some filters Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? We now have a more precise view of what services are using what other services. This certainly helps or Service Desk in the search for solutions, but also to understand the business impact when supporting services goes down. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ebru D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ebru D.") ED Ebru D. Senior System Specialist Enterprise (\> 1000 emp.) 9/21/2022 "User friendly and easy customization" 5/5 What do you like best about Xurrent ITSM? Everything is designed due to ITIL standarts. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? No export function for report and dashboard Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-7125355/official_response/edit) Dear customer, Thank your for the review and the feedback. I assume that you would like to export reports or dashboards to share them with others? The issue with screenshots or exports is that they will be outdated very quickly. That is why 4me offers an easy way to share a dashboard with external people (people without a license). This link is showing the real-time version of the dashboard and is therefore always up-to-date. If you still see a use case for exporting feel free to submit a request so that we can include it on our wish list. Validated ReviewerIncentivizedSource: Seller invite ![Neeraja V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja V.") NV Neeraja V. Senior Developer Information Technology and Services Enterprise (\> 1000 emp.) 11/1/2021 "Enterprise Service Management - 4me" 4.5/5 What do you like best about Xurrent ITSM? 4me helps me engage with various IT enterprise activities such as designing the requirements, creating incidents, delivering work metrics, supporting policies, and managing the SDLC of IT services. It gives me end-to-end management of all my organizational activity tracking and analysis. It provides an excellent service catalog that registers critical information such as cost metrics, feature implementations, terms of use, and provisioning policies. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? 4me gives me scope to have effective internal collaborations in our IT department, get external approval from clients, and composite various services with different classifications bundled together. I don't have any mentions regarding what I dislike about 4me. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? 4me contains not only documentation of services that are developed and no longer available but also the new version of the services that have been made available recently. These records can be compared with the old versions of the related service through its splendid catalog. It offers a wide variety of options for my organizational standards from which I can select the one which is most suitable for my needs and only pay for the services I use, which is great. This convenience enables complete control of service cost and also enhances its quality through its platform support. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite EF Emile F. ITSM Manager 5/16/2022 "The Best ITSM Tool I have ever used and worked with!" 5/5 What do you like best about Xurrent ITSM? 4me is ready out of the box, quick to configure and easy to understand how to configure. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? There are no downsides to using 4me. It is an end-to-end solution that supports all ITIL Practices. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? 4me allows new services to be configured quickly. 4me allows for new customers to be onboarded quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Richard M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard M.") RM Richard M. Directeur ICT Enterprise (\> 1000 emp.) 5/19/2022 "Happy customer" 5/5 What do you like best about Xurrent ITSM? Saas product, easy to use for new employees and no difference between incident and change Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Because it's a SaaS product some changes are made with are not what we would like. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Our IT and Facility incident and changes, including on/off boarding employees Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mattia G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mattia G.") MG Mattia G. Manager Service Desk IT Europe Enterprise (\> 1000 emp.) 5/19/2022 "A suitable tool for Service Desk team" 5/5 What do you like best about Xurrent ITSM? Requests tracking. Interaction with the teams. Flexibility to customize the environment. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Before applying some changes, we must wait for the approval process by the 4me company (changes will be impacted all of the 4me clients). Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Workforce balance Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/19/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Service Providedr on 4me" 5/5 What do you like best about Xurrent ITSM? 4me makes communication with customers easy, and collaboration internally, externally (with our contractors) very productivity. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Not much to talk about, very good solution Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? We could consolidate customer support and speed up resolution of customer incidents. Review collected by and hosted on G2.com. 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