--- title: Xurrent ITSM Reviews meta\_title: 'Xurrent ITSM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how Xurrent ITSM works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 87 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Xurrent ITSM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. [(5 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914954&qs=pros-and-cons#reviews) Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. [(5 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914976&qs=pros-and-cons#reviews) Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915561&qs=pros-and-cons#reviews) Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914515&qs=pros-and-cons#reviews) Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914532&qs=pros-and-cons#reviews) Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915180&qs=pros-and-cons#reviews) Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914110&qs=pros-and-cons#reviews) Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1966098&qs=pros-and-cons#reviews) Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. [(2 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914581&qs=pros-and-cons#reviews) Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. [(1 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915330&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Xurrent ITSM ##### 1. Ease of Use Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. [ See 5 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914954&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you like about Xurrent ITSM? Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run auto ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy ##### 2. Service Management Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. [ See 5 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914976&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you like about Xurrent ITSM? Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstra ![Peter d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter d.") PD Peter d. Mid-Market (51-1000 emp.) 5.0/5 "Xurrent: The best solution in Enterprise Service Management" What do you like about Xurrent ITSM? Very fast Enterprise Service Management application which can be tailored on your company needs with the ability to create direct connections with S ##### 3. Collaboration Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915561&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you like about Xurrent ITSM? Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstra MB Mick B. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use, easy to master" What do you like about Xurrent ITSM? The fact that it is a unified platform makes it easy to collaborate with other Xurrent users. Since it is cloud based (SaaS) we dont have to worry abo ##### 4. Features Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914515&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you like about Xurrent ITSM? Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run auto ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy ##### 5. Intuitive Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914532&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy GE George E. Mid-Market (51-1000 emp.) 5.0/5 "Diamond in a rough" What do you like about Xurrent ITSM? Xurrent stands out for its intuitive interface and seamless integration with our existing IT infrastructure. I especially appreciate how easy it is to ### 5 Cons or Disadvantages of Xurrent ITSM ##### 1. Limited Features Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915180&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you dislike about Xurrent ITSM? Xurrent doesn't allow dynamic API lookups therefore we have to duplicate allot of data held in other systems in the tool so it can be presented in a l GE George E. Mid-Market (51-1000 emp.) 5.0/5 "Diamond in a rough" What do you dislike about Xurrent ITSM? Some features feel underdeveloped, and the UI can be a bit clunky at times, especially on a mobile device. ##### 2. Missing Features Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914110&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you dislike about Xurrent ITSM? Xurrent doesn't allow dynamic API lookups therefore we have to duplicate allot of data held in other systems in the tool so it can be presented in a l ![Nils L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nils L.") NL Nils L. Enterprise (\> 1000 emp.) 5.0/5 "Practical intuitive ITSM with continuous improvements" What do you dislike about Xurrent ITSM? As an MSP, there are still some features missing for reporting over separate support domains, e.g. it's currently quite cumbersome to make internal da ##### 3. Outdated Interface Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1966098&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you dislike about Xurrent ITSM? The only major drawback with Xurrent currently is their UI is slightly dated feeling. That being said there is a whole new UI release coming shortly ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Low code easy to use service management platform." What do you dislike about Xurrent ITSM? UI is a bit dated and documentation of new features not always in place. ##### 4. Learning Curve Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. [ See 2 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914581&qs=pros-and-cons#reviews) See Related User Reviews MB Mick B. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use, easy to master" What do you dislike about Xurrent ITSM? To use Xurrent in the best way possible you'd have to spend time to get to a good Service Catalog. Once done, the rest is easy! ![Emiliano G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emiliano G.") EG Emiliano G. Enterprise (\> 1000 emp.) 4.5/5 "Good" What do you dislike about Xurrent ITSM? What I dislike the most is the lack of time to adapt to updates, sometimes, and the recent bugs. ##### 5. Bugs Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. [ See 1 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915330&qs=pros-and-cons#reviews) See Related User Reviews ![Emiliano G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emiliano G.") EG Emiliano G. Enterprise (\> 1000 emp.) 4.5/5 "Good" What do you dislike about Xurrent ITSM? What I dislike the most is the lack of time to adapt to updates, sometimes, and the recent bugs. ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") IC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 5/16/2022 "Easy to use, easy to maintain & easy to onboard new staff. Comes with great reporting ready to use" 5/5 What do you like best about Xurrent ITSM? It is really easy to understand the product and work with it. Superfast so no annoying wait times when saving or requesting something, even not when running reports and dashboards. It constantly pro-actively shows information you can use to resolve something or to handle a task. It is an absolute breeze compared to the FreshService system we used before where everyone got lost in the complexity all the time. We use it to answer Digital Experience and Marketing questions and requests so we have both IT and non IT people on the system and both really enjoy it. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? There is always something to improve, right? :-). I would like a better user manual that is easier to search through. The current blog style works but would not have my preference. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? We have centralised the user portal for multiple departments providing services to our staff and customers. Our NPS score has gone up dramatically since we have this unified portal where people can find anything they need. The feedback about the usability of the portal is really good so that helps also. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AM Andrew M. IT Service Delivery Analyst Enterprise (\> 1000 emp.) 6/8/2022 "4me ESM review" 4.5/5 What do you like best about Xurrent ITSM? 4me's flexibility and ability to allow custom templates and UIX's makes the end to end process easier as it allows support teams to set pre-defined questions / data capture to help assist / improve incident resolution Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? as 4me is a cloud based tool, specific enhancements must be rolled out across the full 4me platform. This can be frustrating if you are the only company suggesting the enhancement. However, the overall ability to transfer tickets via the 4me trust supercedes this discrepancy Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? 4me was initially implemented to be used by IT only. As an Organisation, this we now have over 20 different support accounts used by many different departments from IT to Facilities Mgt to Master Data team also HR teams in both UK and Germany Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 9/23/2022 "Expectations exceeded" 5/5 What do you like best about Xurrent ITSM? 4me can be implemented fast, is easy to use and had positive effects on our efficiency right from the start. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Direct e-mails to open a request only work through an external e-mail address provided by AWS. It would be great to be able to directly integrate an exchange online inbox. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? It helps us track our support cases and requests, as well as provide us with a handy knowledge base for recurring issues. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-7131829/official_response/edit) Dear customer, Thank you very much for the review and the feedback. Maybe you are already aware of this, but you could setup email redirection in Exchange Online. This allows you to forward all email from a support mailbox in Exchange to the email address which is linked to your 4me account. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/27/2022 "Easy set up, great all round ITSM solution" 5/5 What do you like best about Xurrent ITSM? 4ME comes with such a quick and simple set-up. There's great demo options and it comes with all of the out-of-the-box ITIL processes. Easy to manage and use. The service desk management is great. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Honestly not too many negatives to list! Perhaps some integrations with other tooling would be good to allow a flowing consistency with the rest of the estate. Maybe some more reporting options. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Internal user management and service requests. Incident management for both internal systems and client facing systems. Also using it to handle change requests and control procedures. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-7141224/official_response/edit) Dear customer, Thank you for the review and the feedback. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 9/5/2022 "4me = ITSM with ease" 4.5/5 What do you like best about Xurrent ITSM? Ease of use Customization options integrations with other applications Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Sometimes changes are being done on UI level that are requested by other customers, but are not wanted at your side. No way to switch to the 'before' situation Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Simple way of creating requests and linking this to internal workflows with different tasks for different teams Easy way of managing CMDB Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-7072506/official_response/edit) Dear customer, Thank your for your review and feedback! I understand your remark about changes on UI level. Please make sure you ask your partner to let us know about any objections against changes we make. I helps us better understand the requirements of our customers and often we can come up with a compromise. Have a great day! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lieve V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lieve V.") LV Lieve V. Service Management coördinator Enterprise (\> 1000 emp.) 5/16/2022 "4ME @ Deloitte Belgium" 5/5 What do you like best about Xurrent ITSM? 4ME is a complete ESM tool, easy to implement. Very logic. All the new features that have been added over the past few years are very usefull. Stable and fast platform performance. Easy to integrate with other suppliers/departments. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? There is nothing really I dislike. If I have to add a point of criticism the Training platform should be updated more regularly. The new functionalities are not added to the learning platform upon release. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Client support, internal support for IT and Non - IT services. One portal for all service related departments in our company. The one stop for all has made it very easy and simple for user to log their requests. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Michele A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michele A.") MA Michele A. Global Director of IT Operations, Infrastructure & Service Management Enterprise (\> 1000 emp.) 5/17/2022 "A very flexible and useful enterprise service management tool!" 5/5 What do you like best about Xurrent ITSM? 4me is a very customer-oriented ITSM tool, useful for the IT and also all the business department to improve the efficiency in managing the customer demand, and structure internal services. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? 4me at today has a strong improvement plan on a yearly basis and based on the customer demand, and the strategy is defined to cover all the needs. No main constraints at the moment. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Single Point of Contact for the users Service Catalogue for all the IT, HR and Procurement functions Dashboards and reporting Financial overview of the services provided to the customer and within the departments Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 9/22/2022 "4me in Kyndryl" 5/5 What do you like best about Xurrent ITSM? Ease of use and SIAM support for MSPs like Kyndryl Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Mobile features limitations like customizing a mobile user experience Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? an integrated customer and service provider service management removes all integration efforts and problems Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-7127524/official_response/edit) Dear customer, Thank you for your review and feedback about the mobile experience. The mobile look and feel of 4me is determined by the design of your self service portal. You can build a fully responsive UI using bootstrap and a collection of widgets that you include in your design. If you need any assistance with the design, feel free to contact us. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 5/19/2022 "Excellent productivity of specialists (telecommunications Service Provider)" 5/5 What do you like best about Xurrent ITSM? 4me makes communication with customers easy, and collaboration internally, externally (with our contractors) very productivity. Deploying 4me gave us immediate maturity boost, visible by our customers by increased productivity and seamless collaboration. We could start benefiting from knowledge management internally, saving time on upskilling of new contractors, and reduce manual work by automating our regular maintenance. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Nothing major to share. Overall I am pleased with the platform. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Internal & external collaboration to connect customer sites (office buildings, shopping malls, hotels) to fibre broadband. Benefits include improved quality, visibility, control and productivity increase. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GE Gareth E. IT Technincan Enterprise (\> 1000 emp.) 9/16/2022 "As a long term Service desk worker I have found the 4me system easy to navigate" 4/5 What do you like best about Xurrent ITSM? All in one system for organazations that allows tasks to be completed easy Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? missing some basic fields from the service desk point of view Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? service desk ticketing and job management Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-7108521/official_response/edit) Dear Gareth, Thank you for the review and feedback. Please feel free to forward a request to your partner explaining what you feel is missing from a service desk perspective. We are always open for suggestions. 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