--- title: Xurrent ITSM Reviews meta_title: 'Xurrent ITSM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 87 reviews by the users' company size, role or industry to find out how Xurrent ITSM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 87 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Xurrent ITSM Reviews **Vendor:** Xurrent **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 87 ## About Xurrent ITSM Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly. ## Xurrent ITSM Pros & Cons **What users like:** - Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. (5 reviews) - Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. (5 reviews) - Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. (3 reviews) - Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. (3 reviews) - Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. (3 reviews) - Organization (3 reviews) - Simple (3 reviews) - User Interface (3 reviews) - AI Integration (2 reviews) - Automation (2 reviews) **What users dislike:** - Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. (3 reviews) - Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. (3 reviews) - Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. (3 reviews) - Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. (2 reviews) - Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. (1 reviews) - Clunky Interface (1 reviews) - Complexity (1 reviews) - Dashboard Issues (1 reviews) - Delays (1 reviews) - Distracting Design (1 reviews) ## Xurrent ITSM Reviews ### 1. 4me: the most intuitive service management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Frank V. | Service Delivery Manager and Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Xurrent ITSM?** 4me comes out of the box with an extremely well-thought-through set of processes in a light uncluttered user interface. It is really helping to act fast and effective **What do you dislike about Xurrent ITSM?** The project management functionality is useful for small projects, but lacks the ability to manage programs of interdependent projects. It would be really helpful to be able to link projects in a hierarchy of a program, and also to link project tasks between different projects **What problems is Xurrent ITSM solving and how is that benefiting you?** 4me enables cooperation in a multi-service provider ecosystem to a great extent, allowing for real-time exchange of information. In addition, the reporting possibilities are almost unlimited, and this, again, out-of-the-box. This creates real-time insight in the quality and performance of the service delivery. 4me allows for a one-shop-stop platform for any business request, not only IT, but whenever support is required from a service organization, whether it be internal or external. **Official Response from Frank de Jong:** > Dear customer, Thank you for your review and feedback. I will forward your suggestions about the interdependent projects to the product management team. It will for sure be a valuable addition. ### 2. Tool with intuitive interface and ease and high performance **Rating:** 5.0/5.0 stars **Reviewed by:** Joy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Xurrent ITSM?** I like the high-performance environment; developing new functionality is a good tool. The self-service portal is essential and facilitates collaboration, and is a reliable tool with great features and showing increased efficiency since it was implemented. **What do you dislike about Xurrent ITSM?** If nothing bad so far it has been a great tool. **What problems is Xurrent ITSM solving and how is that benefiting you?** It is a great service desk tool where you can manage incidents simply, automate the process, and reduce ticket handling time, so it is a great solution. ### 3. Great stuff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Xurrent ITSM?** Auto assign tickets to colleagues, lots of reports available **What do you dislike about Xurrent ITSM?** Bit clunky at times but overall very good once you find what works best for you. Would like a report hat says who assigns a tickcket to who on particular service instances **What problems is Xurrent ITSM solving and how is that benefiting you?** HR/ Recruitment **Official Response from Joanne Sweetman:** > Dear Customer, Thank you for the five stars and the positive feedback. ### 4. I am a intern who worked on 4me project for organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Eylul Basak A. | Information Technology Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Xurrent ITSM?** I think this platform is a valuable and easy interface for both end-user and technicians. **What do you dislike about Xurrent ITSM?** There are so many ID numbers for each step; it can be hard to remember all of them. **What problems is Xurrent ITSM solving and how is that benefiting you?** It worked in solving the complexity of processes. **Official Response from Joanne Sweetman:** > Hi Eylul, Thank you so much for the five stars and your positive feedback. ### 5. Not too Shabby **Rating:** 3.5/5.0 stars **Reviewed by:** Div P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Xurrent ITSM?** User friendly, the look and feel is simple almost like a phone app **What do you dislike about Xurrent ITSM?** Some algorithms dont make sense, not every organisation is the same just because the rest are not experiencing the same issue doesnt mean its not valid or we doing things wrong just different according to our business needs **What problems is Xurrent ITSM solving and how is that benefiting you?** we are driving self service **Official Response from Frank de Jong:** > Dear customer, thank you for your review and feedback. I would really like to better understand what you mean by algorithms that are not working for you. Feel free to reach out to us at marketing@4me.com and we will make sure to assist you in optimizing your use of 4me. ### 6. Very simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mihaela M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Xurrent ITSM?** User friendly Self-explanatory Simple to use **What do you dislike about Xurrent ITSM?** There are no downsizes. Everything is working very well. **What problems is Xurrent ITSM solving and how is that benefiting you?** We use 4me for managing the procurement process. Benefits that we see are that everything is in one place and system is informing Approvers that they have items to check on. **Official Response from Frank de Jong:** > Dear customer, thank you very much for the positive review! ### 7. 4ME actually reduces complexity of our organisation which is impressive! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Xurrent ITSM?** You can see how well thought out it is. The flow of work makes sense, the interface is intuitive, functions that are similar work similar across the product. Updates and upgrades are seamless and whatever is added fits perfectly in the existing system without the need to get a truck load of consultants in to make it work in our environment (as was the case with our previous product). **What do you dislike about Xurrent ITSM?** I would like more available roles for managing the CMDB. More separation of data and access to the different CIs. It is actually possible but it could be done with less work from an administrative perspective I believe. **What problems is Xurrent ITSM solving and how is that benefiting you?** Our end user experience has improved a lot since we started 4me, that is the most important part. Partly because employees like the mobile app and the self service interface a lot but also because we have seen a steadily improve in resolution times due to further automation and shift-left. From a management perspective our senior management likes the fact that yearly running costs (licenses and consultancy) are down 70% (!) compared to our previous product (current market leader). **Official Response from Frank de Jong:** > Dear customer, thank you very much for your review and feedback! ### 8. An easy to learn user interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Xurrent ITSM?** Easier to use than other products I'm familar with. **What do you dislike about Xurrent ITSM?** Searching for a topic or team can still be a challenge as different users use different descriptions for an issue **What problems is Xurrent ITSM solving and how is that benefiting you?** Tracking User issues, requests and incidents without needing an initial phone call. **Official Response from Frank de Jong:** > Dear customer, thank you for the review and the feedback. It should be indeed easy for the user to find what they are looking for. This is often achieved by a combination of technology and the right content. Your service catalogue, templates and knowledge articles should be written in the same wording / terminology that they would use when searching. If you think that we could improve our searching capabilities, please feel free to submit and RFC via your partner and we are happy to look into it. Have a great day! ### 9. 4me has elevated the service we provide our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie C. | Information Technology Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Xurrent ITSM?** Clear, easy-to-use customer experience. In-depth reports that are easy to build and provide both our team and customers clear results. Workflows and automation to enhace service to our customers and improve our efficiency. **What do you dislike about Xurrent ITSM?** We are yet to find anything we dislike about 4me. Anything we think would improve 4me we have submitted as request and they have been added to an enhancement backlog by the 4me team. **What problems is Xurrent ITSM solving and how is that benefiting you?** It has improved communication between our team and our customers. Our previous tool did not provide a portal which was clear and easy-to-use from a customer experience, unlike 4me. **Official Response from Frank de Jong:** > Dear Jamie, thank you very much for your review. If you are happy, so are we! ### 10. simple, easy and userfriendly, innovativ **Rating:** 5.0/5.0 stars **Reviewed by:** Gérard K. | Head of IT-Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Xurrent ITSM?** the simplicity of the software and @ functionality. the software deliver a lot of reports and dashboard which gives you a full transparency of the open incident, problems and workflows. There is no training required for the user, cause of the easyness of the software. **What do you dislike about Xurrent ITSM?** there is not one topic which we dislike. The only point that you need some java skills to program UI specified fields. **What problems is Xurrent ITSM solving and how is that benefiting you?** we solve the transparency issue in our company. All employees know exatly the status of their case is. No more dissussion internaly in the company about any status **Official Response from Frank de Jong:** > Dear Gerard, Thank you very much for the review and feedback. You can use JavaScript to manipulate custom fields you added to the out of the box forms, as you correctly indicated. For your convenience I added a link to the 4me JavaScript API which contains a lot of practical examples. If you find that you need to revert to JavaScript for the same reason often, feel free to submit a request for change so we can consider other ways to achieve the same result. ### 11. 4me is a powerful and well designed ITSM suite **Rating:** 5.0/5.0 stars **Reviewed by:** Anja T. | Teamlead "IT Service Integration", Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Xurrent ITSM?** 4me gives you the possibilites to design IT services, manage the IT delivery of your providers (in case you are receiving IT services and not delivering them) and have an eye on the most important metrics. So it is somehow "strict" how the design and the configuration is taking place within the tool - but all has a well designed and thoughtful background. We are using 4me for >1 year now and all questions that came up so far were all solved with the built in logic of 4me - so far it is flawless for us, even in complex situations with more than 1 other ITSM tool and more than 1 service provider involved. **What do you dislike about Xurrent ITSM?** Nothing really so far. If I think about a "small flaw" it might be the somehow missing flexibility in designing the reports within 4me. For detailled and customized reports you will need to change to a reporting tool of your choice. But this is not worth talking about - this ist just the only thing that comes up, if I think hard about a possible flaw. **What problems is Xurrent ITSM solving and how is that benefiting you?** Centralized view of IT Services we are providing to our employees (no matter who as an organization is delivering them) Easy customizations possible - yet "strict" enough to stick on a path to hold on to Easy licensing model Easy ramp up of further service provider and the possibility for them to work directly within 4me ### 12. Good looking self service portal, easy to use mobile app and great reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Aimée H. | PR & Communicatie , Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Xurrent ITSM?** The look and feel of the whole product. It is just so easy and intuitive to use. I also very much appreciate the many reports and dashboards. Finally an application where I don't have to figure out how to build the right report myself.... Also good to mention; the translation function. We add notes in 5 different languages yet when I read a request it is all in English for me, and really good English. I find that amazing. **What do you dislike about Xurrent ITSM?** Searching the documentation, the user manual I mean, could be improved. For normal use that is no problem as it is so intuitive but for administration tasks that would be nice to have. **What problems is Xurrent ITSM solving and how is that benefiting you?** We look a lot more professional to customers and staff and our reporting is accurate and on time now. It also takes way less time to produce these reports (actually most are just available in real-time all the time). ### 13. 4me customer for 5 years now **Rating:** 5.0/5.0 stars **Reviewed by:** S M. | Teamlead Digital services, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Xurrent ITSM?** We work across + 300 companies with multiple service desks, different services, and different wishes for SLA, self-service designs and ITIL maturity levels. We all work together but differently, and 4me provides us with a platform that can accommodate this. The multitenant solution is easy to access and maintain as a system owner and admins can work across teams and tenants seamlessly and whatever requirements a specific organization needs, we can customize it, without breaking performance or functionality. One of the things we also really benefit from is the performance. We don't see any downtime, we have zero lack in reporting and continuous development 52 weeks a year. This means new cool features year-round, and if an error occurs, all development stops, and the error is corrected and added to production within days. That is something that we have seen from day 1 and we highly appreciate the huge effort it takes to continuously deliver this kind of quality control. We like the license model that is straightforward and that all modules are included in a monthly fee. When starting out with 4me, one can choose to keep it simple, and build from there, so that once the maturity level gets higher, the complexity in the system can also increase, and this without having to redesign the whole thing. We started out with IT services, and slowly moved to HR, Finance, and other areas, and with some experience, this can be done, with internal resources and does not require 6 months of external consultants draining our budget. We are still after 5 years very happy with our choice. That we are able to customize processes like Change management, so that we can keep it simple instead of building a huge framework, that nobody uses because it's taking too long. **What do you dislike about Xurrent ITSM?** Some of the benefits of the system require a certain amount of maturity, which we don't have and this keeps us from using some of the functionality, but I can hardly say that this is something I dislike as it is not the fault of 4me. I have no real issues that I would mention here that are related to the product. **Recommendations to others considering Xurrent ITSM:** 4me can be complex in setup if you need it to be, but it can also be very simple, so my best recommendation is to start easy and then let it evolve over time. Its a lot easier for people to handle smaller changes to ways of working then completely re-do everything at the same time. That is what I take with me from 3 years of implementation across the businesses. **What problems is Xurrent ITSM solving and how is that benefiting you?** Working across multiple companies, teams, and service desks. Some work with an agile approach and some work with ITIL. One system for multiple services like Finance, HR, IT, and others. Shut down 7 other ITSM solutions in the process, less GDPR/security headacke The solution supports all of the major ITIL processes and helps us mature these by supporting the processes like major incidents, change management etc. Lower cost in licensing compared to the other ITSM solutions that we closed down. Centralized ownership ### 14. Modern way to optimise service delivery in the organisation **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Head of IT Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Xurrent ITSM?** The most important aspect of 4me is the fast implementation and simplicity of the management. All teams providing support can deliver faster and configure the platform by themselves. **What do you dislike about Xurrent ITSM?** Thanks to the product & developer teams of 4me we were able to address and deliver all the features and requests of our organization even though they were missed at the beginning of the journey. So it's really hard to find a dislike. **What problems is Xurrent ITSM solving and how is that benefiting you?** We made a huge step in a direction to change the mindset of the organization to work more in service/product mode than before. We offered the platform to all core business functions in the organization not only to IT. We optimize delivery time by introducing workflows. Same time we started to measure even better by using real-time dashboards. **Official Response from Frank de Jong:** > Dear Adam, thank you for the review. We really like to learn from our customers so it is great to see how we were able to better support you over time. Have a great day! ### 15. A great challenger in the Enterprise Service Management market **Rating:** 4.0/5.0 stars **Reviewed by:** Tom C. | ITSM Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Xurrent ITSM?** The tool is straightforward to use. It has increased our speed of delivery as 95% of what we develop in the tool is configuration. We have seen great success in business unit adoption, including functions such as Finance, HR, Facilities and Customer Servicing. **What do you dislike about Xurrent ITSM?** It would be helpful if the functionality included within the reporting were expanded to provide cross-table comparisons. **What problems is Xurrent ITSM solving and how is that benefiting you?** It has addressed a cost issue with our previous tool ServiceNow. It has also increased our speed in delivering business-critical services, for both IT and enterprise servicing teams **Official Response from Frank de Jong:** > Dear Tom, thank you for the positive review. If you would like additional reporting capabilities feel free to submit an RFC to your partner. I would like to learn about your use case for a cross-table comparison option in reports. ### 16. The flexibility of 4me allows you to deliver **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Xurrent ITSM?** 4me's enterprise approach allows us to connect work across more departments than ever. The simplicity of the application allows each area to be responsible for developing their account. **What do you dislike about Xurrent ITSM?** 4me is based on best practice protocols which is great at supporting an immature business in putting the right structures in place. It can be a challenge where the business has already matured, and you are trying to make the application fit the way you operate. **What problems is Xurrent ITSM solving and how is that benefiting you?** 4me has helped to reduce the complexity of our development and increase the reach of the tool across the enterprise. This has meant we have more control, visibility and responsibility. **Official Response from Frank de Jong:** > Dear customer, thank you for your review and the feedback. There is indeed a thin line between providing guidance and being restrictive. We believe the overall process should be provided and managed by the application. In some cases the application should even prevent modification which would break the collaboration between providers or would negatively impact performance and data integrity. 4me is aiming to achieve this by allowing flexibility for defining your own templates, workflows, automation rules and custom fields while preventing 'breaking' modifications. We would love to learn which challenges you encountered so feel free to contact us if you would like to discuss this further. ### 17. Replaced 3 different systems with one implementation. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | ITSM Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Xurrent ITSM?** The modern interface and the fact that we have been able to replace disparate systems with a single platform. **What do you dislike about Xurrent ITSM?** Some of the features don't go quite as far as you'd expect in certain areas, i.e. Project Management, and reporting. **What problems is Xurrent ITSM solving and how is that benefiting you?** Single platform to manage external customers, internal requests, agile development and time recording. **Official Response from Frank de Jong:** > Dear customer, thank you very much for the review and feedback. Feel free to submit RFCs for the thing you would like to have added to 4me! ### 18. Easy to use if you know some ITIL **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Xurrent ITSM?** Clearly following a service driven structure Makes collaboration outside the company easy if 4me is used there as well as account trusts are easy to setup weekly release cycles make new functionality available very often **What do you dislike about Xurrent ITSM?** It's somewhat hard to get a certain permission structure in place The usage of separate support account makes it easy to understand who can see what, but limits functionalities that rely on data within multiple accounts **What problems is Xurrent ITSM solving and how is that benefiting you?** Make only the relevant services available to our business users as needed (based on coverage) Enable collaboration between teams based on service structure to speed up resolution of incidents and requests **Official Response from Frank de Jong:** > Dear customer, Thank your for your review and feedback. Great to see that you really embraced the service driven structure and account architecture because these are key features of 4me. We try to keep the visibility of data and the role-based permissions within an account as simple as possible. Having configurable permissions could easily lead to enormous complexity, one of the reasons why we decided to use a different approach. I can however think of use cases where you would like to use data from other accounts. We would love to hear about your use cases to see if we can come up with a solution. If you did not already, please make sure your partner informs us about your requirement. Have a great day? ### 19. Everything we need at one place, with many "out of the box" solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Martin W. | Team Leadership, IT Service Desk at Croma Pharma, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Xurrent ITSM?** I like the Self Service Portal, which is also a very important part of our daily business. **What do you dislike about Xurrent ITSM?** The 4me app still has room for improvement. I can well imagine using the app in the future in our company **What problems is Xurrent ITSM solving and how is that benefiting you?** It helps and as well as other departments to handle their daily business **Official Response from Frank de Jong:** > Dear customer, Thank you very much for the review. We love to hear what improvements you have in mind for the mobile app so feel free to reach out or submit a request for change. ### 20. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Raffaella C. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Xurrent ITSM?** Service Portfolio, Configuration Management, Customer Portale, Workflow **What do you dislike about Xurrent ITSM?** Reporting doesn't meet our requirements. **What problems is Xurrent ITSM solving and how is that benefiting you?** Incident management process and Delivery process. Event management and cmd are easy and reliable **Official Response from Frank de Jong:** > Dear customer, thank you very much for you review. Sorry to hear that you are missing some reporting capabilities. We would love to hear what you feel is missing. If you would like to discuss and see how we can help, please reach out to marketing@4me.com. Thanks again and have a great day! ### 21. Easy to use, easy to maintain & easy to onboard new staff. Comes with great reporting ready to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Xurrent ITSM?** It is really easy to understand the product and work with it. Superfast so no annoying wait times when saving or requesting something, even not when running reports and dashboards. It constantly pro-actively shows information you can use to resolve something or to handle a task. It is an absolute breeze compared to the FreshService system we used before where everyone got lost in the complexity all the time. We use it to answer Digital Experience and Marketing questions and requests so we have both IT and non IT people on the system and both really enjoy it. **What do you dislike about Xurrent ITSM?** There is always something to improve, right? :-). I would like a better user manual that is easier to search through. The current blog style works but would not have my preference. **What problems is Xurrent ITSM solving and how is that benefiting you?** We have centralised the user portal for multiple departments providing services to our staff and customers. Our NPS score has gone up dramatically since we have this unified portal where people can find anything they need. The feedback about the usability of the portal is really good so that helps also. ### 22. 4me ESM review **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew M. | IT Service Delivery Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Xurrent ITSM?** 4me's flexibility and ability to allow custom templates and UIX's makes the end to end process easier as it allows support teams to set pre-defined questions / data capture to help assist / improve incident resolution **What do you dislike about Xurrent ITSM?** as 4me is a cloud based tool, specific enhancements must be rolled out across the full 4me platform. This can be frustrating if you are the only company suggesting the enhancement. However, the overall ability to transfer tickets via the 4me trust supercedes this discrepancy **What problems is Xurrent ITSM solving and how is that benefiting you?** 4me was initially implemented to be used by IT only. As an Organisation, this we now have over 20 different support accounts used by many different departments from IT to Facilities Mgt to Master Data team also HR teams in both UK and Germany ### 23. Expectations exceeded **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Xurrent ITSM?** 4me can be implemented fast, is easy to use and had positive effects on our efficiency right from the start. **What do you dislike about Xurrent ITSM?** Direct e-mails to open a request only work through an external e-mail address provided by AWS. It would be great to be able to directly integrate an exchange online inbox. **What problems is Xurrent ITSM solving and how is that benefiting you?** It helps us track our support cases and requests, as well as provide us with a handy knowledge base for recurring issues. **Official Response from Frank de Jong:** > Dear customer, Thank you very much for the review and the feedback. Maybe you are already aware of this, but you could setup email redirection in Exchange Online. This allows you to forward all email from a support mailbox in Exchange to the email address which is linked to your 4me account. ### 24. Easy set up, great all round ITSM solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Xurrent ITSM?** 4ME comes with such a quick and simple set-up. There's great demo options and it comes with all of the out-of-the-box ITIL processes. Easy to manage and use. The service desk management is great. **What do you dislike about Xurrent ITSM?** Honestly not too many negatives to list! Perhaps some integrations with other tooling would be good to allow a flowing consistency with the rest of the estate. Maybe some more reporting options. **What problems is Xurrent ITSM solving and how is that benefiting you?** Internal user management and service requests. Incident management for both internal systems and client facing systems. Also using it to handle change requests and control procedures. **Official Response from Frank de Jong:** > Dear customer, Thank you for the review and the feedback. ### 25. 4me = ITSM with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Xurrent ITSM?** Ease of use Customization options integrations with other applications **What do you dislike about Xurrent ITSM?** Sometimes changes are being done on UI level that are requested by other customers, but are not wanted at your side. No way to switch to the 'before' situation **What problems is Xurrent ITSM solving and how is that benefiting you?** Simple way of creating requests and linking this to internal workflows with different tasks for different teams Easy way of managing CMDB **Official Response from Frank de Jong:** > Dear customer, Thank your for your review and feedback! I understand your remark about changes on UI level. Please make sure you ask your partner to let us know about any objections against changes we make. I helps us better understand the requirements of our customers and often we can come up with a compromise. Have a great day! ### 26. 4ME @ Deloitte Belgium **Rating:** 5.0/5.0 stars **Reviewed by:** Lieve V. | Service Management coördinator , Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Xurrent ITSM?** 4ME is a complete ESM tool, easy to implement. Very logic. All the new features that have been added over the past few years are very usefull. Stable and fast platform performance. Easy to integrate with other suppliers/departments. **What do you dislike about Xurrent ITSM?** There is nothing really I dislike. If I have to add a point of criticism the Training platform should be updated more regularly. The new functionalities are not added to the learning platform upon release. **What problems is Xurrent ITSM solving and how is that benefiting you?** Client support, internal support for IT and Non - IT services. One portal for all service related departments in our company. The one stop for all has made it very easy and simple for user to log their requests. ### 27. A very flexible and useful enterprise service management tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Michele A. | Global Director of IT Operations, Infrastructure & Service Management , Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Xurrent ITSM?** 4me is a very customer-oriented ITSM tool, useful for the IT and also all the business department to improve the efficiency in managing the customer demand, and structure internal services. **What do you dislike about Xurrent ITSM?** 4me at today has a strong improvement plan on a yearly basis and based on the customer demand, and the strategy is defined to cover all the needs. No main constraints at the moment. **What problems is Xurrent ITSM solving and how is that benefiting you?** Single Point of Contact for the users Service Catalogue for all the IT, HR and Procurement functions Dashboards and reporting Financial overview of the services provided to the customer and within the departments ### 28. 4me in Kyndryl **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Xurrent ITSM?** Ease of use and SIAM support for MSPs like Kyndryl **What do you dislike about Xurrent ITSM?** Mobile features limitations like customizing a mobile user experience **What problems is Xurrent ITSM solving and how is that benefiting you?** an integrated customer and service provider service management removes all integration efforts and problems **Official Response from Frank de Jong:** > Dear customer, Thank you for your review and feedback about the mobile experience. The mobile look and feel of 4me is determined by the design of your self service portal. You can build a fully responsive UI using bootstrap and a collection of widgets that you include in your design. If you need any assistance with the design, feel free to contact us. ### 29. Excellent productivity of specialists (telecommunications Service Provider) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Xurrent ITSM?** 4me makes communication with customers easy, and collaboration internally, externally (with our contractors) very productivity. Deploying 4me gave us immediate maturity boost, visible by our customers by increased productivity and seamless collaboration. We could start benefiting from knowledge management internally, saving time on upskilling of new contractors, and reduce manual work by automating our regular maintenance. **What do you dislike about Xurrent ITSM?** Nothing major to share. Overall I am pleased with the platform. **What problems is Xurrent ITSM solving and how is that benefiting you?** Internal & external collaboration to connect customer sites (office buildings, shopping malls, hotels) to fibre broadband. Benefits include improved quality, visibility, control and productivity increase. ### 30. As a long term Service desk worker I have found the 4me system easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Gareth E. | IT Technincan, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Xurrent ITSM?** All in one system for organazations that allows tasks to be completed easy **What do you dislike about Xurrent ITSM?** missing some basic fields from the service desk point of view **What problems is Xurrent ITSM solving and how is that benefiting you?** service desk ticketing and job management **Official Response from Frank de Jong:** > Dear Gareth, Thank you for the review and feedback. Please feel free to forward a request to your partner explaining what you feel is missing from a service desk perspective. We are always open for suggestions. ### 31. I love it **Rating:** 5.0/5.0 stars **Reviewed by:** Paul D. | Technical responsible ITSM solution **Reviewed Date:** May 30, 2022 **What do you like best about Xurrent ITSM?** the intuitive user interface and informative interface that also helps the IT specialist in his diagnosis of the cause that may lie with underlying service instances. **What do you dislike about Xurrent ITSM?** Querying for a specific request is hard because it misses some filters **What problems is Xurrent ITSM solving and how is that benefiting you?** We now have a more precise view of what services are using what other services. This certainly helps or Service Desk in the search for solutions, but also to understand the business impact when supporting services goes down. ### 32. User friendly and easy customization **Rating:** 5.0/5.0 stars **Reviewed by:** Ebru D. | Senior System Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Xurrent ITSM?** Everything is designed due to ITIL standarts. **What do you dislike about Xurrent ITSM?** No export function for report and dashboard **What problems is Xurrent ITSM solving and how is that benefiting you?** N/A **Official Response from Frank de Jong:** > Dear customer, Thank your for the review and the feedback. I assume that you would like to export reports or dashboards to share them with others? The issue with screenshots or exports is that they will be outdated very quickly. That is why 4me offers an easy way to share a dashboard with external people (people without a license). This link is showing the real-time version of the dashboard and is therefore always up-to-date. If you still see a use case for exporting feel free to submit a request so that we can include it on our wish list. ### 33. Enterprise Service Management - 4me **Rating:** 4.5/5.0 stars **Reviewed by:** Neeraja V. | Senior Developer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Xurrent ITSM?** 4me helps me engage with various IT enterprise activities such as designing the requirements, creating incidents, delivering work metrics, supporting policies, and managing the SDLC of IT services. It gives me end-to-end management of all my organizational activity tracking and analysis. It provides an excellent service catalog that registers critical information such as cost metrics, feature implementations, terms of use, and provisioning policies. **What do you dislike about Xurrent ITSM?** 4me gives me scope to have effective internal collaborations in our IT department, get external approval from clients, and composite various services with different classifications bundled together. I don't have any mentions regarding what I dislike about 4me. **What problems is Xurrent ITSM solving and how is that benefiting you?** 4me contains not only documentation of services that are developed and no longer available but also the new version of the services that have been made available recently. These records can be compared with the old versions of the related service through its splendid catalog. It offers a wide variety of options for my organizational standards from which I can select the one which is most suitable for my needs and only pay for the services I use, which is great. This convenience enables complete control of service cost and also enhances its quality through its platform support. ### 34. The Best ITSM Tool I have ever used and worked with! **Rating:** 5.0/5.0 stars **Reviewed by:** Emile F. | ITSM Manager **Reviewed Date:** May 16, 2022 **What do you like best about Xurrent ITSM?** 4me is ready out of the box, quick to configure and easy to understand how to configure. **What do you dislike about Xurrent ITSM?** There are no downsides to using 4me. It is an end-to-end solution that supports all ITIL Practices. **What problems is Xurrent ITSM solving and how is that benefiting you?** 4me allows new services to be configured quickly. 4me allows for new customers to be onboarded quickly. ### 35. Happy customer **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | Directeur ICT, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Xurrent ITSM?** Saas product, easy to use for new employees and no difference between incident and change **What do you dislike about Xurrent ITSM?** Because it's a SaaS product some changes are made with are not what we would like. **What problems is Xurrent ITSM solving and how is that benefiting you?** Our IT and Facility incident and changes, including on/off boarding employees ### 36. A suitable tool for Service Desk team **Rating:** 5.0/5.0 stars **Reviewed by:** Mattia G. | Manager Service Desk IT Europe, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Xurrent ITSM?** Requests tracking. Interaction with the teams. Flexibility to customize the environment. **What do you dislike about Xurrent ITSM?** Before applying some changes, we must wait for the approval process by the 4me company (changes will be impacted all of the 4me clients). **What problems is Xurrent ITSM solving and how is that benefiting you?** Workforce balance ### 37. Service Providedr on 4me **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Xurrent ITSM?** 4me makes communication with customers easy, and collaboration internally, externally (with our contractors) very productivity. **What do you dislike about Xurrent ITSM?** Not much to talk about, very good solution **What problems is Xurrent ITSM solving and how is that benefiting you?** We could consolidate customer support and speed up resolution of customer incidents. ## Xurrent ITSM Discussions - [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for) - [View Xurrent ITSM pricing details and edition comparison](https://www.g2.com/products/xurrent-itsm/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+12%3A24%3A25+-0500&secure%5Bsession_id%5D=f87596c6-c49b-44e5-ba2c-64d07b7ec899&secure%5Btoken%5D=27210898e963e48f325aee3c6ca91f666c9951c8bba38bf4556ed997fc234a86&format=llm_user) ## Xurrent ITSM Integrations - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [Flexera](https://www.g2.com/products/flexera/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Git](https://www.g2.com/products/git/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Cloud Identity](https://www.g2.com/products/google-cloud-identity/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Jamf Products](https://www.g2.com/products/jamf-products/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft System Center](https://www.g2.com/products/microsoft-system-center/reviews) - [miniOrange Identity & Access Management](https://www.g2.com/products/miniorange-identity-access-management/reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - [OCS Inventory NG](https://www.g2.com/products/ocs-inventory-ng/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [ONEiO](https://www.g2.com/products/oneio/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [SailPoint](https://www.g2.com/products/sailpoint/reviews) - [SAP Business AI](https://www.g2.com/products/sap-business-ai/reviews) - [ServiceNow AI Platform](https://www.g2.com/products/servicenow-ai-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SSO Easy](https://www.g2.com/products/sso-easy/reviews) - [TOPdesk](https://www.g2.com/products/topdesk/reviews) - [WhatsApp Live Chat Messenger](https://www.g2.com/products/whatsapp-live-chat-messenger/reviews) ## Xurrent ITSM Features **Administration** - Change Management - Asset Management - Reports & Analytics **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Reporting** - Dashboards - Time Tracking - Surveys **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Generative AI** - AI Text Generation - AI Text Summarization **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security** - Endpoint Protection - Patch Management - Service Management - Workflow Management **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Xurrent ITSM Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,296 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,796 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews)