--- title: Xurrent ITSM Reviews meta\_title: 'Xurrent ITSM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how Xurrent ITSM works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 87 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Xurrent ITSM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. [(5 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914954&qs=pros-and-cons#reviews) Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. [(5 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914976&qs=pros-and-cons#reviews) Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915561&qs=pros-and-cons#reviews) Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914515&qs=pros-and-cons#reviews) Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914532&qs=pros-and-cons#reviews) Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915180&qs=pros-and-cons#reviews) Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914110&qs=pros-and-cons#reviews) Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1966098&qs=pros-and-cons#reviews) Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. [(2 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914581&qs=pros-and-cons#reviews) Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. [(1 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915330&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Xurrent ITSM ##### 1. Ease of Use Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. [ See 5 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914954&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you like about Xurrent ITSM? Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run auto ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy ##### 2. Service Management Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. [ See 5 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914976&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you like about Xurrent ITSM? Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstra ![Peter d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter d.") PD Peter d. Mid-Market (51-1000 emp.) 5.0/5 "Xurrent: The best solution in Enterprise Service Management" What do you like about Xurrent ITSM? Very fast Enterprise Service Management application which can be tailored on your company needs with the ability to create direct connections with S ##### 3. Collaboration Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915561&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you like about Xurrent ITSM? Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstra MB Mick B. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use, easy to master" What do you like about Xurrent ITSM? The fact that it is a unified platform makes it easy to collaborate with other Xurrent users. Since it is cloud based (SaaS) we dont have to worry abo ##### 4. Features Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914515&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you like about Xurrent ITSM? Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run auto ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy ##### 5. Intuitive Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914532&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy GE George E. Mid-Market (51-1000 emp.) 5.0/5 "Diamond in a rough" What do you like about Xurrent ITSM? Xurrent stands out for its intuitive interface and seamless integration with our existing IT infrastructure. I especially appreciate how easy it is to ### 5 Cons or Disadvantages of Xurrent ITSM ##### 1. Limited Features Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915180&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you dislike about Xurrent ITSM? Xurrent doesn't allow dynamic API lookups therefore we have to duplicate allot of data held in other systems in the tool so it can be presented in a l GE George E. Mid-Market (51-1000 emp.) 5.0/5 "Diamond in a rough" What do you dislike about Xurrent ITSM? Some features feel underdeveloped, and the UI can be a bit clunky at times, especially on a mobile device. ##### 2. Missing Features Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914110&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you dislike about Xurrent ITSM? Xurrent doesn't allow dynamic API lookups therefore we have to duplicate allot of data held in other systems in the tool so it can be presented in a l ![Nils L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nils L.") NL Nils L. Enterprise (\> 1000 emp.) 5.0/5 "Practical intuitive ITSM with continuous improvements" What do you dislike about Xurrent ITSM? As an MSP, there are still some features missing for reporting over separate support domains, e.g. it's currently quite cumbersome to make internal da ##### 3. Outdated Interface Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1966098&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you dislike about Xurrent ITSM? The only major drawback with Xurrent currently is their UI is slightly dated feeling. That being said there is a whole new UI release coming shortly ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Low code easy to use service management platform." What do you dislike about Xurrent ITSM? UI is a bit dated and documentation of new features not always in place. ##### 4. Learning Curve Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. [ See 2 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914581&qs=pros-and-cons#reviews) See Related User Reviews MB Mick B. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use, easy to master" What do you dislike about Xurrent ITSM? To use Xurrent in the best way possible you'd have to spend time to get to a good Service Catalog. Once done, the rest is easy! ![Emiliano G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emiliano G.") EG Emiliano G. Enterprise (\> 1000 emp.) 4.5/5 "Good" What do you dislike about Xurrent ITSM? What I dislike the most is the lack of time to adapt to updates, sometimes, and the recent bugs. ##### 5. Bugs Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. [ See 1 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915330&qs=pros-and-cons#reviews) See Related User Reviews ![Emiliano G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emiliano G.") EG Emiliano G. Enterprise (\> 1000 emp.) 4.5/5 "Good" What do you dislike about Xurrent ITSM? What I dislike the most is the lack of time to adapt to updates, sometimes, and the recent bugs. AA Areej A. Software Developer Information Technology and Services Mid-Market (51-1000 emp.) 8/1/2023 ""My testimonial with 4me"." 4.5/5 What do you like best about Xurrent ITSM? Great with provision of surveys to our clients. Reliable to track time for each person to be served. It's able to learn to answer common questions. Accessibility with mobile to save time. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Great with prioritization of tickets by different factors such as user needs or first come first serve. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Impressive with prioritizing on tickets. Great with knowledge to answer common questions. Mobile friendly with ease of access to the portal. Provide survey to clients to know their intake about our services. Track time spent per each client to be served. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8386627/official_response/edit) Dear Aree, thank you very much for your review! Validated ReviewerIncentivizedSource: Seller invite JS Juhi S. Network Engineer Information Technology and Services Mid-Market (51-1000 emp.) 8/3/2023 ""Testimonial from 4me user"." 4.5/5 What do you like best about Xurrent ITSM? Explicable with ease of threat detection. Impressive for quick action with incidents. Superb to use with routing of tickets for it ensure quick action. Great with real-time tracking of assets. Reliable with audit trail. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? It's an impeccable software with threay monitoring and detection. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Superb and more convenient with threat detection. Great for real-time asset tracking. Alerts are substantial for quick action. Reliable with time tracking and ticketing routing automation. Efficient with project planning and scheduling. Review collected by and hosted on G2.com. Show More Response from Joanne Sweetman of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8399178/official_response/edit) Thank you for your thoughtful feedback! Learning about the aspects of 4me that resonate most with you is truly rewarding. Your insights into the benefits you're gaining from 4me are incredibly valuable. We're delighted to learn that our platform is enhancing threat detection for you. If there are more insights you'd like to share or aspects you'd like to discuss, we're here and eager to listen! Validated ReviewerIncentivizedSource: Seller invite MH Mary H. Sales Manager Marketing and Advertising Small-Business (50 or fewer emp.) 7/28/2023 "It's exceeds our expectations as sales teams." 4.5/5 What do you like best about Xurrent ITSM? Great to prioritize tickets based on first come first come. Depends on users needs which is also a factor. Simplicity to effectively calculate time taken for each ticket on a queue. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? It's effectively smoothen our efficacy at work. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? With calculation of time taken we able to know which services have large tickets to increase number of our customer services. Mobile friendly with self services. Have different communication channels with frequently asked questions. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8371152/official_response/edit) Dear Mary, thank you for your positive review and feedback! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/17/2019 "Enterprise Service Management, (Agile) Project Management and Automation made easy!" 5/5 What do you like best about Xurrent ITSM? - Predefined professional enteprise service mamagement processes + data model - Incredibly simple and fast UI - Real cloud and multi tennant (SIAM) architecture - Powerful automation engine Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Portal configuration could be easier and more powerful, even if that has been improved recently. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Establish professional Enterprise and IT Service Management AND customer service management including asset management in hours. Build and maintain fully automated workflows. Review collected by and hosted on G2.com. Show More Response from Joanne Sweetman of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-1594893/official_response/edit) Thank you for your feedback. It's rewarding to read about the benefits you are seeing, especially as 4me's primary focus is on empowering users like you. We appreciate your input regarding the portal configuration, and we're actively working to enhance its usability and capabilities even further. If you have any more suggestions or specific areas you'd like us to focus on, please don't hesitate to let us know. 8/10/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite FE Frederick E. System Engineer Enterprise (\> 1000 emp.) 9/5/2022 "The tool is very configurable and if you know some javascript you can really do nice things" 4/5 What do you like best about Xurrent ITSM? The UI extension is really nice. The tool can be easily modified to your needs. A lot of improvelements each month. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? The UI can be more user fiendly to switch between screens. To mmany clicks.Project can have a maximum of 250 tasks?!? Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? We use it mainly for bussiness changes Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-7072477/official_response/edit) Dear Frederick, Thank you for the review and your feedback. We would like to better understand the issues you encounter when switching between screens. If not done already, can you please ask your partner to inform about how we could improve? Have a great day! 6/21/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mario S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mario S.") MS Mario S. System Architect Expert Mid-Market (51-1000 emp.) 9/6/2022 "Intuitive, fast and well organized tool for IT service management" 5/5 What do you like best about Xurrent ITSM? The tool is done with service management in mind, so whatever IT issue you have, you will likely cover it with that tool. From my experience, we covered IT incidents and preconfigured request types; it has a friendly GUI for designing workflows for standardized processes. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? I dislike the "feature" that everything is stored forever - you cannot delete something once inserted, so if you plan to change something, carefully plan and first make changes in the QA environment. QA environment is included in the product by default, so use that as much as possible. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? The tool is easy to use and intuitive. GUI is responsive, so people do not have a headache using it. My most valuable feature is that we can design complex standard workflows with automation. Hence, end users must put all data to the initial form, which is needed to finish workflow build from several tasks distributed over various teams. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-7077232/official_response/edit) Dear Mario, Many thanks for your positive review. You are correct that you cannot delete records in 4me, this was done for compliance reasons. Are you familiar with the data retention policy in 4me? This allows you specify an interval after which records that contain personal identifiable information should be archived and subsequently deleted. For master data like organizations or sites which you created by mistake you could simple reuse the erroneous record later. Hopes this helps you with being even more productive with 4me. [See how Xurrent ITSM improved](https://www.4me.com/blog/retention-policy/) 11/14/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Enterprise (\> 1000 emp.) 8/25/2023 "4me is great" 5/5 What do you like best about Xurrent ITSM? The team behind 4me are bery helpful in setting up new accounts Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Transferring tickets between departmesnts if someone raises a ticket with the wrong department by acciident then needs actioning by both departmetns Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? allocation of tickets Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8526701/official_response/edit) Dear customer, thanks for your review and feedback! Current UserValidated ReviewerSource: Organic ![Andrew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew M.") AM Andrew M. System and Data Analyst Enterprise (\> 1000 emp.) 6/21/2023 "Quick" 3/5 What do you like best about Xurrent ITSM? Speedy and user friendly dashboards are very good Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Not much it is a user friendly service to use Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Solve tickets about a service Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8240538/official_response/edit) Dear Andrew, thanks a lot for your review. Current UserValidated ReviewerIncentivizedSource: Seller invite RT Ray T. ITSM Consultant Mid-Market (51-1000 emp.) 9/22/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "4me = Brilliance" 5/5 What do you like best about Xurrent ITSM? The absolute effortlessness it takes to understand and operate on 4me is amazing, ITSM/ESM has never been this easy. Free training that teaches the basics and advance user Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? There is not much to dislike about 4me. If you dislike 4me you are living under a rock. 4me is the future of ITSM/ESM - No Asset discovery - Call center plugin - The ability to enable incoming & outgoing calls via 4me Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? I have never experienced a system quite as user friendly as 4me. The application makes life so much easier, whether you are logging a call/providing support it is just so easy!! Speaking from an Administrative perspective. You actually own the system, in the sense of making changes, 4me is so versatile that you literally have the ability to change things to suit your organization's needs. Regarding cost, 4me is probably cheaper than most of it's competitors. As a bonus, 4me support is always available to assist with any issues you might have. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Konstantinos F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konstantinos F.") KF Konstantinos F. Small-Business (50 or fewer emp.) 6/22/2023 "Experience from my 4me daily usage" 4/5 What do you like best about Xurrent ITSM? User interface and automated workflows are very friendly Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? complexity of generating Reporting KPIs Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? While using 4me product we are in the position to support our customers with a professional way and reduce the compexitiy of the ITIL process with the automated workflows. This brings value towards our customer services Review collected by and hosted on G2.com. Show More Response from Joanne Sweetman of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8243219/official_response/edit) Hi Konstantinos, Thank you so much for the four stars and positive feedback. 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