--- title: Xurrent ITSM Reviews meta\_title: 'Xurrent ITSM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how Xurrent ITSM works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 87 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Xurrent ITSM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. [(5 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914954&qs=pros-and-cons#reviews) Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. [(5 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914976&qs=pros-and-cons#reviews) Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915561&qs=pros-and-cons#reviews) Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914515&qs=pros-and-cons#reviews) Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914532&qs=pros-and-cons#reviews) Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915180&qs=pros-and-cons#reviews) Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914110&qs=pros-and-cons#reviews) Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1966098&qs=pros-and-cons#reviews) Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. [(2 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914581&qs=pros-and-cons#reviews) Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. [(1 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915330&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Xurrent ITSM ##### 1. Ease of Use Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. [ See 5 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914954&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you like about Xurrent ITSM? Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run auto ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy ##### 2. Service Management Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. [ See 5 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914976&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you like about Xurrent ITSM? Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstra ![Peter d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter d.") PD Peter d. Mid-Market (51-1000 emp.) 5.0/5 "Xurrent: The best solution in Enterprise Service Management" What do you like about Xurrent ITSM? Very fast Enterprise Service Management application which can be tailored on your company needs with the ability to create direct connections with S ##### 3. Collaboration Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915561&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you like about Xurrent ITSM? Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstra MB Mick B. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use, easy to master" What do you like about Xurrent ITSM? The fact that it is a unified platform makes it easy to collaborate with other Xurrent users. Since it is cloud based (SaaS) we dont have to worry abo ##### 4. Features Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914515&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you like about Xurrent ITSM? Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run auto ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy ##### 5. Intuitive Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914532&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy GE George E. Mid-Market (51-1000 emp.) 5.0/5 "Diamond in a rough" What do you like about Xurrent ITSM? Xurrent stands out for its intuitive interface and seamless integration with our existing IT infrastructure. I especially appreciate how easy it is to ### 5 Cons or Disadvantages of Xurrent ITSM ##### 1. Limited Features Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915180&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you dislike about Xurrent ITSM? Xurrent doesn't allow dynamic API lookups therefore we have to duplicate allot of data held in other systems in the tool so it can be presented in a l GE George E. Mid-Market (51-1000 emp.) 5.0/5 "Diamond in a rough" What do you dislike about Xurrent ITSM? Some features feel underdeveloped, and the UI can be a bit clunky at times, especially on a mobile device. ##### 2. Missing Features Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914110&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you dislike about Xurrent ITSM? Xurrent doesn't allow dynamic API lookups therefore we have to duplicate allot of data held in other systems in the tool so it can be presented in a l ![Nils L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nils L.") NL Nils L. Enterprise (\> 1000 emp.) 5.0/5 "Practical intuitive ITSM with continuous improvements" What do you dislike about Xurrent ITSM? As an MSP, there are still some features missing for reporting over separate support domains, e.g. it's currently quite cumbersome to make internal da ##### 3. Outdated Interface Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1966098&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you dislike about Xurrent ITSM? The only major drawback with Xurrent currently is their UI is slightly dated feeling. That being said there is a whole new UI release coming shortly ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Low code easy to use service management platform." What do you dislike about Xurrent ITSM? UI is a bit dated and documentation of new features not always in place. ##### 4. Learning Curve Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. [ See 2 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914581&qs=pros-and-cons#reviews) See Related User Reviews MB Mick B. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use, easy to master" What do you dislike about Xurrent ITSM? To use Xurrent in the best way possible you'd have to spend time to get to a good Service Catalog. Once done, the rest is easy! ![Emiliano G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emiliano G.") EG Emiliano G. Enterprise (\> 1000 emp.) 4.5/5 "Good" What do you dislike about Xurrent ITSM? What I dislike the most is the lack of time to adapt to updates, sometimes, and the recent bugs. ##### 5. Bugs Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. [ See 1 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915330&qs=pros-and-cons#reviews) See Related User Reviews ![Emiliano G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emiliano G.") EG Emiliano G. Enterprise (\> 1000 emp.) 4.5/5 "Good" What do you dislike about Xurrent ITSM? What I dislike the most is the lack of time to adapt to updates, sometimes, and the recent bugs. ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 11/17/2022 "Real increase in productivity. Good support." 4/5 What do you like best about Xurrent ITSM? The improvement in the handling speed of tickets is very noticeable, is easy and intuitive to use. Functions are abundant, and all are seamlessly integrated. Workflows are efficient, with options for automatic approvals. It can be set up very clearly, easy-to-understand for the end user. Support is fast, and there's a very extensive training library with material on each topic and functionality available on the platform. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? In 9 months of heavy use of 4me, I dislike nothing about the platform. There is so much learning material that if I find something, I can probably find out how to resolve it just by researching in the documentation. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? A reduced handling time of tickets by skipping useless steps and automating processes. Clear customizable dashboards. My experience has been great; there's an abundance of functionalities, fast support and training materials on the platform. And is highly versatile; you can do as you please inside. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-7380646/official_response/edit) Dear customer, thank you very much for you review! Happy to hear that you found your way through all the material we have available. I you do ever need help, feel free to reach out or ask for help in our community. [See how Xurrent ITSM improved](https://community.4me.com/) 6/21/2023 Current UserValidated ReviewerSource: Organic RD Robbe D. Mid-Market (51-1000 emp.) 6/30/2023 "4ME robbe" 4/5 What do you like best about Xurrent ITSM? In terms of reporting and analytics, 4me offers powerful capabilities that provide valuable insights into service performance. Organizations can identify trends, analyze data, and make data-driven decisions for continuous improvement. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? It is somethimes very complicated. In terms of making groups and use them. We have 4 services and it is somethimes difficult to manage this. Thats the only disadvantage i have. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? It is a structured way to see the problems or request there are in our company. It is way better then email. Now we can work as a team on a ticket & don't do double work. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8273304/official_response/edit) Dear customer, thank your very much for the review. Current UserValidated ReviewerIncentivizedSource: Seller invite SN Sizwe N. Enterprise (\> 1000 emp.) 6/30/2023 "My 4me experience" 5/5 What do you like best about Xurrent ITSM? The ticketing system is effective. The reports are precise Easy to use The reminders and emails are sent once there are tickets raised I choose 4me than other ticketing systems Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Requesters mentioning us on tickets while we off, that affects my SL CSE's that reopen closed tickets. Requesters reopening tickets as the issue was resolved they reopen tickets Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Managing issues reported Being able to give input on the work I've done Being able to provide updates for in-progress tickets Managing incidents effectively Reports help to provide insight on work done by us Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8273474/official_response/edit) Dear customer, many thanks for the review and feedback. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brian G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian G.") BG Brian G. Director Service Center Information Technology and Services Mid-Market (51-1000 emp.) 11/9/2023 "4ME for me" 5/5 What do you like best about Xurrent ITSM? Very intuitive, super usability, insights and report modules, audit trails Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? integration possibilities, A.I. development, Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Support optimization internal and external troughout the whole chain Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8845090/official_response/edit) Dear customer, thank you very much for the review and feedback. Current UserValidated ReviewerIncentivizedSource: Organic TH Tomislav H. Mid-Market (51-1000 emp.) 2/22/2023 "New 4me User" 4.5/5 What do you like best about Xurrent ITSM? I like good integration with the intranet portal, the platform's flexibility, and the customizability. UI is very intuitive, and the user can navigate throw 4me without any training. But for the users that want more - there is a lot of possibilities to customize the tool to all needs. I.E., if you like to have all the notes translated to some language automatically - you can. If you want to change the sort order of the notes (i.e. to put the newest on top) - you can do that also. And maybe the best part is the part where 4me is constantly listening to user needs and improving the product Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? What I considered downsides at the beginning turned out not to be downsides - just my ignorance. One thing I found as a downside in my particular BAU is the fact that it is not possible to send emails with attachments (attachments are sent as links cause of security reasons) Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? We use 4me as a service desk across multiple countries/platforms. We use Knowledge Articles to help us resolve future requests faster and easier We also use workflows that help us deal with our processes efficiently Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-7747449/official_response/edit) Dear customer, thank you for your review and the feedback! Current UserValidated ReviewerIncentivizedSource: Seller invite PR Phil R. Enterprise (\> 1000 emp.) 11/8/2023 "Amazing ITSM tool :)" 5/5 What do you like best about Xurrent ITSM? The automation. Ease of navigation. Cost saving. Ease of amending request templates. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Customisation of reports - some of these are a bit limited or don't quite let you present data how you want to. Restriction of access to the Automator. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? The automation has enabled us to re-skill our IMAC team, saving 2 FTE. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8840335/official_response/edit) Dear customer, thank you very much for your review. If you have a requirement for a report or visualization that is not included in the current set of reports, feel free to submit an RFC for this. Most reports are created based on customer demand. Validated ReviewerSource: Organic DD Debaki D. Sales Manager Information Technology and Services Mid-Market (51-1000 emp.) 8/1/2023 ""Well crafted to suit demands of our ever growing clients through ticketing system"." 4.5/5 What do you like best about Xurrent ITSM? Time tracking helps to allocate resources. Offer self-service which have all operations that need not to come to office. Notifications for our IT teams to take quick action. Excellent to measure the customer satisfaction to improve on our service delivery. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Great for offering surveys which helps to determine which service to improve on. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Great with notification for our IT teams to take quick action before things escalate. Amazing to create and submit and get ticket number. Knowledge base helps to speed up service by answering common questions. Impressive with taking survey's from our clients and get to know their satisfaction. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8385414/official_response/edit) Dear customer, many thanks for your positive review and your feedback! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 6/21/2023 "A Mixed Bag of Efficiency and Frustration" 4/5 What do you like best about Xurrent ITSM? The user interface is intuitive and easy to navigate, providing a clean and modern design. The platform's automation capabilities are robust, allowing us to streamline processes and reduce manual effort. Integration with external systems is made simple with the API. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Customization options are limited, restricting the ability to tailor the platform to unique organizational requirements. Specialists often feel constrained by predefined fields and workflows, limiting flexibility. Another significant issue is the backlog of requests, causing delays in resolution and impacting productivity. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Automating processes really helps us, as it removes the tedium. Apart from that, most of the features we want and issues we face are on the backlog. We hope 4me listens more closely to its customers. Review collected by and hosted on G2.com. Show More Response from Joanne Sweetman of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8239709/official_response/edit) Dear Customer, Thank you so much for your feedback. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 6/21/2023 "Useful" 5/5 What do you like best about Xurrent ITSM? The program contains lots of features for the users. Service management, project and even portfolio management etc. I think this program could be called as, "all in one". Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? I think the applications could be more user-friendly. Because sometimes, the interface could be challenging for ordinary users. My main job is to use 4me, and it is simple for me. But other users challenging with the feature complexity Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? We can easily collect incidents and adequately manage them with the help of 4me. Review collected by and hosted on G2.com. Show More Response from Joanne Sweetman of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8239699/official_response/edit) Dear Customer, Thank you for your feedback. 8/25/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") AM Verified User in Media Production Enterprise (\> 1000 emp.) 6/21/2023 "4me makes everything better" 4.5/5 What do you like best about Xurrent ITSM? 4me is very easy to access and use. It's responsive and fast. We create great solutions for our company and our workers with 4me every day, which are easy to establish and maintain daily. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Some accessibility features are not provided with the basics of 4me. The search bar is only permitted to work with predetermined headers. This restriction creates a problem because when you want to add a new header, you can't use it to filter the data. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? 4me allows us to come up with creative and easily implemented solutions for our problems regarding time management, product management, service management, new service development, process management, new process design, and process improvement. Review collected by and hosted on G2.com. Show More Response from Joanne Sweetman of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8239724/official_response/edit) Dear Customer, Thank you so much for your positive feedback. 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