--- title: Xurrent ITSM Reviews meta\_title: 'Xurrent ITSM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how Xurrent ITSM works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 87 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Xurrent ITSM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. [(5 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914954&qs=pros-and-cons#reviews) Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. [(5 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914976&qs=pros-and-cons#reviews) Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915561&qs=pros-and-cons#reviews) Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914515&qs=pros-and-cons#reviews) Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914532&qs=pros-and-cons#reviews) Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915180&qs=pros-and-cons#reviews) Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914110&qs=pros-and-cons#reviews) Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. [(3 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1966098&qs=pros-and-cons#reviews) Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. [(2 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914581&qs=pros-and-cons#reviews) Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. [(1 mentions)](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915330&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Xurrent ITSM ##### 1. Ease of Use Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. [ See 5 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914954&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you like about Xurrent ITSM? Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run auto ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy ##### 2. Service Management Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. [ See 5 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914976&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you like about Xurrent ITSM? Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstra ![Peter d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter d.") PD Peter d. Mid-Market (51-1000 emp.) 5.0/5 "Xurrent: The best solution in Enterprise Service Management" What do you like about Xurrent ITSM? Very fast Enterprise Service Management application which can be tailored on your company needs with the ability to create direct connections with S ##### 3. Collaboration Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915561&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you like about Xurrent ITSM? Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstra MB Mick B. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use, easy to master" What do you like about Xurrent ITSM? The fact that it is a unified platform makes it easy to collaborate with other Xurrent users. Since it is cloud based (SaaS) we dont have to worry abo ##### 4. Features Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914515&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you like about Xurrent ITSM? Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run auto ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy ##### 5. Intuitive Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914532&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.5/5 "Ahead of Change with Xurrent" What do you like about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy GE George E. Mid-Market (51-1000 emp.) 5.0/5 "Diamond in a rough" What do you like about Xurrent ITSM? Xurrent stands out for its intuitive interface and seamless integration with our existing IT infrastructure. I especially appreciate how easy it is to ### 5 Cons or Disadvantages of Xurrent ITSM ##### 1. Limited Features Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915180&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you dislike about Xurrent ITSM? Xurrent doesn't allow dynamic API lookups therefore we have to duplicate allot of data held in other systems in the tool so it can be presented in a l GE George E. Mid-Market (51-1000 emp.) 5.0/5 "Diamond in a rough" What do you dislike about Xurrent ITSM? Some features feel underdeveloped, and the UI can be a bit clunky at times, especially on a mobile device. ##### 2. Missing Features Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914110&qs=pros-and-cons#reviews) See Related User Reviews AT Alan T. Enterprise (\> 1000 emp.) 3.5/5 "Responsive tool that users and customers really like." What do you dislike about Xurrent ITSM? Xurrent doesn't allow dynamic API lookups therefore we have to duplicate allot of data held in other systems in the tool so it can be presented in a l ![Nils L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nils L.") NL Nils L. Enterprise (\> 1000 emp.) 5.0/5 "Practical intuitive ITSM with continuous improvements" What do you dislike about Xurrent ITSM? As an MSP, there are still some features missing for reporting over separate support domains, e.g. it's currently quite cumbersome to make internal da ##### 3. Outdated Interface Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. [ See 3 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1966098&qs=pros-and-cons#reviews) See Related User Reviews ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Small-Business (50 or fewer emp.) 5.0/5 "A truely unique product challenging the way we do Enterprise Service Management." What do you dislike about Xurrent ITSM? The only major drawback with Xurrent currently is their UI is slightly dated feeling. That being said there is a whole new UI release coming shortly ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Low code easy to use service management platform." What do you dislike about Xurrent ITSM? UI is a bit dated and documentation of new features not always in place. ##### 4. Learning Curve Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. [ See 2 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914581&qs=pros-and-cons#reviews) See Related User Reviews MB Mick B. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use, easy to master" What do you dislike about Xurrent ITSM? To use Xurrent in the best way possible you'd have to spend time to get to a good Service Catalog. Once done, the rest is easy! ![Emiliano G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emiliano G.") EG Emiliano G. Enterprise (\> 1000 emp.) 4.5/5 "Good" What do you dislike about Xurrent ITSM? What I dislike the most is the lack of time to adapt to updates, sometimes, and the recent bugs. ##### 5. Bugs Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. [ See 1 mentions ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915330&qs=pros-and-cons#reviews) See Related User Reviews ![Emiliano G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emiliano G.") EG Emiliano G. Enterprise (\> 1000 emp.) 4.5/5 "Good" What do you dislike about Xurrent ITSM? What I dislike the most is the lack of time to adapt to updates, sometimes, and the recent bugs. SH Stefan H. Head of Sales and Marketing Information Technology and Services Small-Business (50 or fewer emp.) 8/23/2024 "Awesome IT Service Management & Enterprise Service Management Platform" 5/5 What do you like best about Xurrent ITSM? The plug and play mode of configuration and scalability. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Documentation of how certain capabilities the product are meant to be used. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? 4me allows us to quickly support, troubleshoot and resolve all aspects of the services and products we provide. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DM David M. Enterprise (\> 1000 emp.) 3/21/2024 "I have recently started using 4me" 5/5 What do you like best about Xurrent ITSM? The best part of 4me is navigation through multiple tickets, this is extremely simple and the navigation pane allows previewing tickets without having to open them. This is much more efficient than other ITSM tools. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Reporting could be more flexible as there are only limited selections to choose from Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? It is allowing me to have a holistic view of all requests across the company, enabling me to provide better and more focused service management Review collected by and hosted on G2.com. Show More Response from Joanne Sweetman of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-9459457/official_response/edit) Thank you for your 5-star review! We're glad you find our navigation system efficient. We're working on improving reporting flexibility. It's great to know 4me is helping you manage requests and improve service management. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Small-Business (50 or fewer emp.) 11/6/2024 "Responsive, modern, out of the box" 4/5 What do you like best about Xurrent ITSM? Perfect fit for ESM and the MSP market. Easy to learn, implement, maintain. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Having to wait a whole week for new features! Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Xurrent helps us supporting customers globally. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JD Jannick d. Small-Business (50 or fewer emp.) 9/22/2023 "4me is a rocket in the ITSM world!" 5/5 What do you like best about Xurrent ITSM? 4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes. It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Our employees use 4me on a daily basis to perform their tasks. Thanks to the utilization of 4me, including its automation and integration capabilities with other software, the process becomes increasingly straightforward and efficient. Initially, our employees faced challenges transitioning to this upgraded product, as we were coming from an outdated and simplified system. Nowadays, we receive overwhelmingly positive feedback from our employees about 4me and the possibilities it offers. We have made significant progress, especially in the area of knowledge sharing. We are very satisfied with our investment in this product and expect to derive many benefits from it in the coming years! Review collected by and hosted on G2.com. Show More Response from Joanne Sweetman of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8647979/official_response/edit) Thank you for your fantastic review! We're thrilled to hear about your positive experience with 4me and how it has streamlined your business processes through integrations. We appreciate your feedback. Our team is indeed committed to continuously improving the product, and your insights play a crucial role in shaping its development. Regarding the missing functionalities for Managed Service Providers, rest assured that we're actively working on enhancing 4me to better meet the specific needs of MSPs. We look forward to supporting your organization's growth and success in the years to come. If you ever have more insights or suggestions, please feel free to share them with us. Thank you for choosing 4me! Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 11/8/2023 "4me is a decent ITSM tool with much better pricing" 5/5 What do you like best about Xurrent ITSM? 4me is not well-known as other big names but it has most of the functions required as a modern ITSM tool. Also its price is quite cheaper than other competitors. 4me does not have fancy AI feature as other tools but we do not need those features. 4me fits for the purpose to be a decent ITSM tool. The deployment vendor recommended by 4me is quite helpful and resourceful. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? The popularity is not as good as other major product like ServiceNow or BMC. The training material or test cases on the official website need long reading carefully. The terms and logic used in 4me is different from ServiceNow and could take a while for a ServiceNow user to adapt to it and understand how to use it properly. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? 4me is a decent ITSM tool which all core ITSM capabilities we need. Its pricing is much cheaper than the major players on the market. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8843694/official_response/edit) Dear customer, thank you for the feedback and positive review. Current UserValidated ReviewerIncentivizedSource: Seller invite ML Mark L. Mid-Market (51-1000 emp.) 11/17/2023 "4Me The modern ITSM tool of choice" 4.5/5 What do you like best about Xurrent ITSM? Besides the fact that 4Me is an easy to use, fit for purpose tool, they are also really open for customer feedback, and do not hesitate to act on it accordingly. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? After almost 4 years of experience with 4Me both as user and administrator, i feel they've really matured as a tool, and have implemented almost everything i felt was missing in the earlier stages. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? It is helping us structure and automate our processes in such a way that our maturity as IT organization has grown, and is still growing. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8889389/official_response/edit) Dear customer, thank you very much for the positive review. 11/20/2023 Current UserValidated ReviewerIncentivizedSource: Organic PS Paul S. Enterprise (\> 1000 emp.) 1/31/2024 "4ME overview, creation of knowledge articles" 4.5/5 What do you like best about Xurrent ITSM? Raising incidents and knowing which service to assign to incident. The creation of knowledge articles that can assist in users request. Track ability of incident/Problem raised Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Formatting of knowledge articles could be better, allowing spacing between bullet point setup Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Self service password resets, guides on how to login to applications Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SR Stefan R. Mid-Market (51-1000 emp.) 11/8/2023 "Easy to implement, easy to use, great customer service and insights." 5/5 What do you like best about Xurrent ITSM? It's easy to set up and onboard new customers. Easy to use, not overloaded with functions, but still it has everything you need to run a professional service. Great reporting. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? So far I have not come accross any dislikes. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Handling multiple external customers. Standardized processes and a product that is not overloaded with functions, but still provides all functions to drive a customer excellent IT service. With 4me we can manage our IT service based on ITIL and ensure we provide the service our customers expect from us and we fulfill our contracts. The great reporting functions give us brilliant insights and let us understand our performance. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8838698/official_response/edit) Dear customer, many thanks for your positive review. We are very happy to hear about the quick onboarding of new customers. Validated ReviewerIncentivizedSource: Organic ![Alice Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alice Z.") AZ Alice Z. Manager IT Service Management Global Enterprise (\> 1000 emp.) 5/17/2022 "Our ITSM and ESM tool of choice" 5/5 What do you like best about Xurrent ITSM? The possibility to easly customize processes and request form empowering the support strategy. ITIL processes can be easily implemented in the system quite easly. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? There isn't something I dislike in the system Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? We are delivering the IT services and managing the IT related processes with the system. Benefits are: - most structured and harmonized ways of working for the service delivery organization - roles and responsibilities clearly defined - very good user experience, our internal customer can easily the check the status of their request and search for knowledge articles - main ITIL roles are supported Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-6620244/official_response/edit) Dear Alice, thank you very much for your positive review! 11/10/2023 Validated ReviewerIncentivizedSource: Organic EM Edoardo M. Mid-Market (51-1000 emp.) 7/4/2023 "A good product that can be improved" 3.5/5 What do you like best about Xurrent ITSM? It has a huge choice of features that permit to manage the products, contracts and invoices of an ICT Office. Have a section of add the knowledge base of the ICT and the possibility to mention the knowledge article in the tickets are very useful. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? The different dashboard are automatically responsive and very poor of detailed and desig (Example: the split bar it does not automatically adjust based on the content. Furthermore, the application wasn't designed with date as information in mind. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? 4me help us to manage all incoming request about the services and device that the ICT office manage. With this product our business performace are going to increase and so too the productivity of the office. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-8243486/official_response/edit) Dear customer, thank your for the review and feedback. 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